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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,964)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

NETENE.

Jun 09, 2024  on Shopify

The settings are very sensible for an application with a narrowing function. Also, the support team was quick to respond and customize to our requests. Thank you,Helen!

Red Gorilla

Jun 09, 2024  on Shopify

Great product, Helen is a star, had a issue and replied quickly and offered a even better solution than what we wanted

April Pool Day

Jun 07, 2024  on Shopify

We're using this app to display variants as products and it allows us to use variant metafield filters to filter through the variants! The only app we could find to do it. Also, support is amazing.

Studio Cycle

Jun 05, 2024  on Shopify

Corrected a script code error quickly and to our satisfaction to get the filter working and displaying properly again. Seamless!

Mascholster

Jun 05, 2024  on Shopify

I tried various products for filtering and YMM. This product is easy to use and has really fast support. @helen

OzStraps

Jun 04, 2024  on Shopify

Best support we've ever had with an App! Whenever we ran into any trouble or required alterations, fixes were implemented soon after. Thank you specifically to Helen and the team and an amazing app to boot!

We Are Sauna

Jun 04, 2024  on Shopify

Helen provided excellent assistance. Her responses were prompt and it didn't take long to resolve the problems. Thank you for your help!

BaseNZ

Jun 04, 2024  on Shopify

Love this app and it is an essential part of our website. Not only for filtering and searching but also great at showing variant images in products in the collection pages. Helen was great at helping iron out any kinks we had also.

Aspik Collection

Jun 03, 2024  on Shopify

La aplicación funciona bien y cumple lo que promete, tiene diversos apartados para modificar. Otro punto fuerte es su equipo de soporte, siempre contestan y están al pendiente, me atendió Helen y siempre fue muy amable.

Label Source

Jun 02, 2024  on Shopify

Great app with very extensive customizability and configuration. We've been able to achieve everything we need. Responsive support team also :)

Brian Borg Real Estate Agent

May 30, 2024  on Shopify

One of the worst apps, including customers support which is slower than dial up internet from 2000's. Their API caused problems on my website. DO NOT INSTAL!

MAJORMAYS

May 27, 2024  on Shopify

A very good app for filtering and searching, exactly what I need. The technical support is also prompt and friendly. Five stars!

Willy anti-gaspi

May 27, 2024  on Shopify

Globo support team has been of great help and has allowed us to personalize the app to fit our needs perfectly. I would have loved for the app to be a little bit more flexible but thanks to Helen we have managed to implement everything we wanted to.

Bike-Shop.com.au

May 27, 2024  on Shopify

This app is working really well for us, solving both our searching and year/make/model needs. The team has been amazing with adding some customizations to the app, and a special mention should be made to Helen. She has been very patient with all of our requests, was always prompt at getting back to us, and ensured all customizations were done exactly as we requested.

THE DEA STORE

May 06, 2024  on Shopify

I would definitely recommend this app - our homeware store has over 2000 products across many types and vendors, so it's become an essential part of our site's UI - allowing customers to quickly hone in on what they're after. It stopped working briefly recently and I soon remembered how crucial it was with only the standard Shopify search to rely on. Fortunately the Globo support team responded immediately and they quickly ensured we were back up and running. Thanks to Helen from the team for following up and making sure everything was 100%.

Foursight Supply Co.

Apr 24, 2024  on Shopify

I've swapped themes a few times and every time the filtering system is different. With this app it's an easy transition from theme to theme without having to redo how you filter The support is awesome too - I had one theme where it was not integrated and they integrated it for me Highly recommend this app!

Reflect Perfection

Apr 24, 2024  on Shopify

It's comprehensive - does what it supposed to do. It allows us to simplify our navigation menu by including all necessary user choices in the filters - which can be sliced and diced, so to speak, as however necessary. Additionally, the support has been unfailing and ongoing.

COPA-DATA eCommerce

Apr 24, 2024  on Shopify

Absolutely delighted by the Customer Support Team. The app does what it promises, so that´s already great and it is easy to use. It happened that I had to contact support, and they solved my request, no questions asked! 100% recommended!

Woodstock Laundry SA

Apr 24, 2024  on Shopify

We are still in the trial period of the app but its safe to say that we'll be going ahead with the paid version. It works exactly like we want it to, although its frustrating that this basic functionality isn't a standard Shopify feature. The support for this app has been fantastic - Helen got back to me really quickly, and got the app working perfectly. I highly recommend this app to anyone who is looking for an effective filter and search option.

MexeMarket

Apr 19, 2024  on Shopify

sometimes it is slow to take changes from custom template, and i cant impor colors from shopify theme, but it is a great app

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