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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,835)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Comptoir 102

Mar 06, 2025  on Shopify

We had a small glitch that needed urgent assistance and the support team was so quick to assist, HELEN was so responsive, and literally helped us solve the issue within minutes.

All Good Leather Co.

Mar 05, 2025  on Shopify

Great App with Top-Notch Customer Support! I’ve used this app on two different shops now, and it’s the best out there. The options are robust, and the interface is super easy to navigate. The instant search feature on the collection page is an incredible addition, making it easy to explore our large catalog. Every time I’ve had a question or needed help, their customer support has been quick to respond, helpful, and thorough. A special shout-out to Helen—she always goes above and beyond, following up to ensure we’re completely satisfied with the service. Highly recommend!

Volante Design

Mar 05, 2025  on Shopify

The support team at Smart Product Filter & Search is fantastic and has helped me troubleshoot issues that fall outside of their app (after mistakenly thinking the app was causing them. Great value

DramaShare Ministries

Mar 05, 2025  on Shopify

Super helpful and quick to respond, especially when themes were updated and adjustments were needed for the Smart Product Filter & Search due to custom coding. Very impressed!

KNB Mills

Mar 04, 2025  on Shopify

Helen is terrific and fast! She fixed glitches on my website so quickly, and I am so impressed and appreciative of her help. Highly recommend!

Alderfer Lumber

Mar 03, 2025  on Shopify

The app was very easy to install, incredibly customizable, and the support team were great when we asked for help with customizing it. We would highly recommend.

AST Suspension UK

Mar 03, 2025  on Shopify

This solved our Year Make Model filter problem which we were looking for. Hats off to these guys for making the process so easy to implement. Moreover, super support from their team.

A'NUE MIAMI

Mar 01, 2025  on Shopify

Globo customer service is top tier. I need to have coding updated on the app so that our Thank You page can run seamlessly with Shopify's new updates and they completed the job within 24 hours.

Petit Louli

Feb 27, 2025  on Shopify

Besides doing what it says it does, the customer support is stellar. Helen has helped in all tweaking tasks flawlessly and promptly. Very happy with how this app, added to Helen's assistance, performs.

felmo Shop

Feb 26, 2025  on Shopify

The support and technical team at Globo, especially Helen and David, have been outstanding! They customized the app’s code perfectly to meet our requirements and were extremely patient and proactive with every request we made. Their dedication and quick assistance made all the difference, and thanks to their efforts, we've seen a significant boost in our AOV since using the app. I highly recommend Globo to anyone looking for an effective Shopify app and amazing support!

projektor.at Präsentationstechnik GmbH

Feb 26, 2025  on Shopify

While one or another issue arised while implementing the app in our shop (i guess this is the case with any app), Helen and the globo support team helped to fix them as fast and competent as we could wish for. The support is excellent.

2G SPORTS

Feb 26, 2025  on Shopify

We've been using their app for years and have experienced some ups and downs. However, their customer service has always been exceptional. We truly appreciate their ongoing support and highly recommend this app!

Aura Lane Boutique

Feb 24, 2025  on Shopify

I really love this app and especially Helen who has been wonderful and efficient to help me with queries

MisakaZoo

Feb 24, 2025  on Shopify

とても素晴らしいサポートをして下さるので感謝しております。問題を投げかけると素早い対応と改善策を提供していただきました。ショップに合わせたカスタマイズができるアプリだ。

Archive Market

Feb 21, 2025  on Shopify

Very fast assistance and response time from the team regarding an issue I had through the help of Helen. Highly recommended!

TJM Northern Beaches

Feb 20, 2025  on Shopify

The app works smoothly, making product , YYMM searches and filtering effortless for customers. A huge shoutout to Helen and David from the support team! I had so many questions and requests, but they were incredibly patient, fast, and super helpful in getting everything set up just right. Their support truly goes above and beyond! I highly recommend this app! ⭐⭐⭐⭐⭐

Sparklar

Feb 20, 2025  on Shopify

Works like a charm and has alot more features than I expected. Helen was also quick to help resolve som small initial issues.

Mint

Feb 20, 2025  on Shopify

Such an upgrade to our user experience on our site! They helped fix an issue super quick and the app was overall easy to set up!

Forest Clothing

Feb 19, 2025  on Shopify

unable to get support and the app is very hard to navigate with little guidance on how to make things work

Accent Distributing

Feb 19, 2025  on Shopify

Exceptional customer service! We have requested a few changes to our experience and the team is quick to implement our changes. Very impressed with the support we have received.

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