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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,964)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

EliteGearshop

Aug 04, 2024  on Shopify

This app really helped me broaden my imagination and take the ability of py nuge thanks to Helen as she is one of thee most talented works that has helped me through all my issues. I recommend this app as it not only is loaded with capabilities but has the best team to help in your every needs. 100% reccomend this app.

Supermot Project

Aug 04, 2024  on Shopify

L'application est géniale est complète, Helen est d'une grande aide Je la remercie. Le service après vente est génial. Si je devais donner un point négatif je dirais le tarif de l'application qui au delà d'un nombre de produit devient très onéreux.

MOJOTEE

Aug 04, 2024  on Shopify

This is the one with the best service I have used among so many Shopify plug-ins. Very prompt response and extremely patient to our requests for help. To be honest, this service far exceeded my expectations. I want to give Helen a thumbs up and give your support team a 10 star review, you and your team deserve all the praise, thank you very much!

Generate Design

Jul 31, 2024  on Shopify

App works as expected, and the team has been super responsive when I requested a few changes. Helen always gets back to me quickly, and they have been able to meet any requests I've had in the 3 or so years we've been using this app!

bassike

Jul 31, 2024  on Shopify

A great app that is user friendly and an essential part of our website for a VERY reasonable price. The customer care team have been extremely helpful, I have specifically been dealing with Helen who has been able to assist with any needs in a very short timeframe. :)

AutoCave

Jul 30, 2024  on Shopify

Fantastic app. Took a bit to get the hang of it and they adjusted it to suit my needs but got there in the end. Helen & David helped tremendously. I have since gone from just having the smart product filter to the mega menu add on as well.

Gmarket

Jul 30, 2024  on Shopify

This app is extremely powerful, and Helen from support has gone absolutely above and beyond to help me with customising the app to meet my needs. I cannot recommend the Globo suite enough!

Space Rover

Jul 28, 2024  on Shopify

Really happy with this app. I tried probably 4 or 5 different ones. Also very suprised and happy with the level of support. Have had 2 small issues arise and the Globo team was able to fix them both in less than a day. I definitely recommend this app for your website.

Nimigo

Jul 28, 2024  on Shopify

I had an issue. in 5 minutes got the first answer and in the next 5 minutes solved it. thanks for you quick and accurate service. great service

HALICIZADE

Jul 27, 2024  on Shopify

The support team helped me when I need. I really appreciate Helen and David for their help. The application is good but if you have a lot of products it takes some time to update, and sometimes you should refresh manually.

TheVAVIg

Jul 25, 2024  on Shopify

I just started with the payment plan but the assistance from Helen was supreme!! super fast and exactly what i needed. Thanks and looking forward for the next months to come to check the performance of the app.

The Bike Affair

Jul 24, 2024  on Shopify

Excellent app with a lot of customizations. Special mention to Helen and the other team members in the support who were very responsive in addressing numerous requests raised over time. Only downside is it starts getting a bit expensive with more products but other than that it has been fantastic.

Computer Lounge

Jul 23, 2024  on Shopify

This APP is a lifesaver, it does everything it says on the app store page. On top of it, the support is responsive and professional. special thanks to Helen. The support I have received from Helen is prompt and helpful.

The Sapphire Merchant

Jul 22, 2024  on Shopify

Helen provides the best customer service I have ever experienced in my life. If I had 100,000 Helens I would take over the world.

生活の木 オンラインストア

Jul 22, 2024  on Shopify

Helenのサポートが素晴らしいです。英語ですが、不具合があれば迅速に対応してくれます。

RT-TCZ

Jul 21, 2024  on Shopify

Initially, I faced many issues, but Helen quickly resolved them for me. I highly recommend this app. I really like its filtering feature; it has been incredibly helpful.

Plumtree Autos

Jul 21, 2024  on Shopify

The support team was incredibly helpful during the setup process, making sure everything was configured perfectly for my site. Now the app works flawlessly, enhancing my store's functionality just as I hoped. Highly recommend this app for anyone looking to improve their Shopify experience!

Nordic Generators

Jul 19, 2024  on Shopify

The app provides a lot of functionality and customizability that is otherwise lacking in shopify, and works very well with shopifys own themes, which is awesome. The support team is also quick to respond and help out with issues, which I really appreciate.

CAGUUU

Jul 19, 2024  on Shopify

The support team was very nice and helpful. They were very friendly and proactive in solving my problems.

Neopets Shop

Jul 17, 2024  on Shopify

Dear Helen, I'm happy to report that the situation has been fully resolved and the app is working fine now. I haven't encountered any issues since we last spoke. Thanks again for your support! Best regards,

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