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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,960)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Nextsneakers

Nov 04, 2024  on Shopify

Perfect app with many options and designs. The support team, in my case Helen, always deliver fast response and great solutions. Really happy with my subscription to the app and will continue using it!

616 Auto Parts

Nov 03, 2024  on Shopify

This app has been great. I have been using it for a short period of time and so far, it has been everything I am looking for and more. Customer service is top notch. I had an issue with the layout I tried to work out, come close, just couldn't get it right. Reached out to support, Helen from Globo reached out to us very quickly jumped on our site and made it just how we wanted the look and feel of it. Huge thanks to Helen and Global support. Keep doing what you all do best.

CONCRETE TOOLS DIRECT

Nov 03, 2024  on Shopify

So far so good... haven't gone deep into the product but the support team handles everything quickly which gives me great confidence the app will give me the results I am looking for...

Puutarhakone

Nov 03, 2024  on Shopify

Quick anser from support. Some features should be updated: when a customer searches for a product by typing it in the search field, he ends up on the product page.. It is not possible to switch from the product page to the catalog of other similar products if the customer wants to compare the selection quickly and easily

Stuntstepstore.nl

Oct 28, 2024  on Shopify

Super fast support, good developers who helping me out all the time i have questions or requests :)

Siztaz

Oct 25, 2024  on Shopify

I got great support from the team. Helen was very patient and gave fast and support. Thank you Helen!

The Little Rascals

Oct 24, 2024  on Shopify

Helen was extremely patient with my questions and solved all my issues. I love the App. Would 100% recommend

The Queens Hanger Boutique

Oct 23, 2024  on Shopify

We had a small issues we couldn't figure out - Helen was quick and responsive to help us figure it out! Thank you Helen, we appreciate you :)

Abstract Survival

Oct 22, 2024  on Shopify

One of the best customer services I have ever had provided for an online application. It's fast, efficient, friendly, patient, and responsive to all requests. Special thank you to Helen for assisting me with the numerous adjustments I requested in order to get the design just right! / Jenni

LEDSpace

Oct 21, 2024  on Shopify

Such a great app. Very versatile and robust collection page filter section which is really hard to come by with other apps. Not only is the app nice and slick and would fully recommend on this alone, but the customer support takes these guys head and shoulders above the competition. If you are wondering which app to try if you have a selection - go for this one as you will receive very fast support if you come across any technical issues.

Starbond

Oct 21, 2024  on Shopify

We had an issue with integrating another app so we decided to contact customer support. I honestly didn't expect much but I was blown away by their customer service, special shoutout to Helen who was just a rockstar. I whole heartedly recommend this product, excellent features and the best customer service around.

Mr. Inappropriate

Oct 21, 2024  on Shopify

I have used a couple of filter and search apps with Shopify and this is by far the best. It's really intuitive and you can do everything you want to, in any way you can think of. Also the support is amazing, I had a usability problem (my fault), so I emailed them and they fixed it immediately. Amazing people and app!!

East Action Sports

Oct 21, 2024  on Shopify

The customer service from the team was speedy and very helpful. Top notch group of folks over there!

TrendyHome

Oct 20, 2024  on Shopify

I had an outstanding experience with customer service. I especially want to commend Helen for her excellent support. She addressed all my concerns swiftly and with utmost professionalism. It was truly a pleasure to interact with someone so skilled and accommodating. I highly recommend this service to anyone seeking assistance!

IQ Horse

Oct 17, 2024  on Shopify

After many disappointing attempts with other apps, I came across Smart Product Filter & Search and am delighted. Finally the search looks as professional as I had imagined. In addition, it is incredibly easy to customize it to my needs. There was a small problem when setting it up, the images and descriptions were shifted incorrectly. So I sent an email to support and within less than 24 hours the problem was solved. Many thanks again to Helen, who not only solved the problem very quickly, but also kept me informed about the progress. In conclusion, I can only say that the functions of the app, the support and also the price are unbeatable and I can recommend the app 100%.

MAURIPRO Sailing

Oct 16, 2024  on Shopify

The filter feature is very comprehensive, the filter tree helps you organize all the filters super easily, and they have a support team available to answer all your questions. Helen helped me resolve some things I couldn't find, and everything went super smoothly.

Bimmer Elite

Oct 16, 2024  on Shopify

We had some custom things we needed to change for our filter. Support was great and quick, thank you Helen!

FalkonEye

Oct 15, 2024  on Shopify

Helen helped me implement the filter app on my Shopify store, and it’s been a game changer. The app is user-friendly and has greatly improved the shopping experience for my customers. Highly recommend both the app and Helen's expertise!

Oscar Magnuson Spectacles

Oct 14, 2024  on Shopify

We had a few minor changes to make and support was excellent and very quick! I highly recommend Globo!

No Limit Swag

Oct 14, 2024  on Shopify

Helen and all of the staff have gone above and beyond to try to solve our issues and make the product excellent. Highly recommended.

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