Shopify Product Filter & Search App Review: Pros & Cons

Customer reviews: Smart Product Filter & Search

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,065)

Overall rating

4.9

5

1,011
4

26
3

5
2

3
1

28

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

Outstanding customer support, especially from Helen and the team.
Effective filtering and search capabilities that enhance product organization.
Ease of integration and customization aligning with various store needs.
Good value for money compared to competing apps.
Responsive and efficient customer service addressing issues swiftly.

Common Concerns

Occasional technical glitches, such as integration issues with certain themes.
Feedback about app downtime and slow email responses from support in some instances.
Requests for enhanced access to features directly from the dashboard.
Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

IC Intracom USA Inc.

Jan 26, 2026 on Shopify

Shopify Plus merchants should be aware that this application encounters frequent issues concerning the display of the correct catalog price. Sometimes the collection pages show the base price, and a manual sync is required to fix it. Other times the manual sync does not fix it, and Globo's technical support team has to get involved. Sometimes the prices are off by a factor of 1000, which again can be fixed by either re-syncing, manually fixing the liquid code or getting the Globo support involved. We have encountered issues like these every few weeks, and we finally decided to bypass Globo's price display implementation and used a Metafield-based solution we created on our own. Problems solved. The rest of the application is rather excellent and we use it across many stores successfully with only a few occasions per year where the application does not function and collection pages will fail to render. If you can accept that level of uptime, this app is a good choice. 2.5 / 5 stars: (Shopify Plus) 5 / 5 stars: (Shopify)

A. CHENG

Jan 21, 2026 on Shopify

For the most part support is prompt but there are lots of recent glitches where items are not showing up in the right place or not synching correctly and there is no warning or flags. But the people are very helpful and they try promptly to fix your issues.

A. CHENG

Jan 13, 2026 on Shopify

support is prompt but there are lots of recent glitches where items are not showing up in the right place or not synching correctly and there is no warning or flags

HALLIECO

Oct 01, 2024 on Shopify

Three star rating is because the app actually did not work as well as I would have hoped on my free Shopify store. However, the customer service is a 5 star rating. Very quick to respond and very easy to communicate with them.

Vintage Vision

Jul 31, 2024 on Shopify

So far seems good. Recommend their product filter and search abilities.