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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,960)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Forest Clothing

Feb 21, 2025  on Shopify

Helen is quick to respond and is extremely helpful in sorting things out

TJM Northern Beaches

Feb 20, 2025  on Shopify

The app works smoothly, making product , YYMM searches and filtering effortless for customers. A huge shoutout to Helen and David from the support team! I had so many questions and requests, but they were incredibly patient, fast, and super helpful in getting everything set up just right. Their support truly goes above and beyond! I highly recommend this app! ⭐⭐⭐⭐⭐

Sparklar

Feb 20, 2025  on Shopify

Works like a charm and has alot more features than I expected. Helen was also quick to help resolve som small initial issues.

Mint

Feb 20, 2025  on Shopify

Such an upgrade to our user experience on our site! They helped fix an issue super quick and the app was overall easy to set up!

Accent Distributing

Feb 19, 2025  on Shopify

Exceptional customer service! We have requested a few changes to our experience and the team is quick to implement our changes. Very impressed with the support we have received.

Sylvercar

Feb 18, 2025  on Shopify

Great support! The team quickly integrated the filters into my theme, and the result is exactly what I wanted.

Smart Solutions Store NZ

Feb 18, 2025  on Shopify

We are testing out the trials for this app to consider suitable apps for our stores. Helen and the team was responsive and helpful on resolving requests. Thank you!

Re:Velvet

Feb 17, 2025  on Shopify

At first, it is very easy to set up but then, when one in our team has done something wrong, the support team has been amazing in response. I also really appreciate all the options and the look and feel as well as the customisations that the app is allowing. I highly recommend this app for retail businesses. Also, Helen and David have been amazing and patient. I believe it is becoming rarer to have such good customer service and it needs to be highlighted.

David Perry Glass & Ceramics

Feb 17, 2025  on Shopify

Very new to Shopify (wordpress user for past 7 years) but found this app brilliant for my needs creating my new website which has lots of products. Very good documentation and communication from Helen & David when i needed some extra help. Thanks

Fanny Fit

Feb 14, 2025  on Shopify

so far happy with the app! Helen swiftly helped us out with some questions we had once onboarding, so now we're excited to increase our usage of the features.

LEDVANCE France

Feb 13, 2025  on Shopify

Super fast and competent support from Helen. If you have any questions or problems with the app, you will be helped very quickly.

Kung Kai Hong Co. Ltd.

Feb 13, 2025  on Shopify

App is great, but customer service alone deserves the 5 stars, it was so quick and helpful! There were some issues and troubleshooting but was quickly resolved by Helen from the Globo team.

Energiamegújítás

Feb 13, 2025  on Shopify

Highly recommend using this app! It's very powerful and full of with features. Customer support is excellent! (thanks David and Helen for your help). They are quick and friendly :) Even though we are on the other side of the planet they make sure to email you and get back to you with the results asap.

CureUV

Feb 13, 2025  on Shopify

awesome app with awesome customer service!

Puravida! ショップ ヨガ・フィットネス

Feb 12, 2025  on Shopify

I have used a number of search apps and this one is great. First, it is less expensive than competing apps, but the functionality is comparable. The search functionality and UI are both great, as is the ability to load CSS for themes. You can even split variants. As a request, from the dashboard, it would be nice to fix not being able to access all the features and to have automatic translation of keywords.

Velvet Eyewear

Feb 12, 2025  on Shopify

Great support and the app works perfectly.

Armastus

Feb 12, 2025  on Shopify

Exceptional and accommodating customer service—always willing to meet your requirements without any hesitation.

DEMAIN SELECTION

Feb 12, 2025  on Shopify

Very good after sale service, I recommend a lot!

bcalm

Feb 12, 2025  on Shopify

Helen helped me set up shop by concern customer journey search support for my store and helped iron out the wrinkles promptly and was there to support me every step of the way most appreciated!

sierraparts

Feb 11, 2025  on Shopify

I've been testing several filter and search apps and the support team for Smart Product Filter & search won me over. I had some basic setup issues but their team helped resolve them quickly. I'm mainly using the filter functionality and highly recommend this app.

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