Needed a small customization to the filtering functionality. After clarifying my requirements Globo staff addressed the request within a day. Many app developers do not provide this kind of quick turnaround. Quite pleased with the result and the process of getting the change implemented.

So far they've been responsive and quick to fix our issues (all setup driven issues). We had some minor issues with displays that they fixed immediately and the search now does everything we need. So far, so good.

Poor Support system. No Live support during installations. Bit complex if you have already a filter in place.

Helen was able to resolve major issues stemming from my custom theme coding so quickly--I really appreciate her support and the ease of the product itself.

The app is not bad but the support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscibing for the Professional plan but now we would go for the Basic plan.

Clara was very helpful with helping me set up filters for my store website. She was responsive, and solved all of my issues quickly and effectively.

great app and great customer service they solve any problem in less than 24 hours and sometimes faster

Clara rocks. She had brilliant knowledge and communication skills. I felt calm and secure that my issue was being handled by the very best. I will be using this app across our other Shopify stores now. 1. because of the functionality of the app, but most importantly because I know that any issue will be handled by highly skilled people like Clara. Thank you!

Thanks again to Helen for her support and patience. Everything is now working perfectly again. Loïc Troyes Dubois Paris Créations Virtuelles

La aplicación nos ayuda a que se sincronicen más 30 mil artículos, el soporte es increible, nos solucionaron un problema en menos de 10 minutos, recomendamos ampliamente la app