Clara was amazing! Above and beyond on support. Probably the best support from any app I have experienced. I would give more stars if I could.

Smart Product Filter & Search is an excellent app! The team behind it is truly amazing, extremely fast, supportive, and very professional. Any issue or request I had was handled immediately and with great care. Highly recommended!

Been using this great app since covid. Support has always been great, especially my last support experience from Clara - very patient, and solved my problem quickly! Keep up the great work, and software!

Clara and the dev team have been exceptional and prompt in helping us display the filter menu and tweaking any settings we felt stuck with... best Shopify App team to date!!

We had a minor app conflict between this and another. Clara waved her magic wand, and poof, all is great again! Very responsive support!

Wow, I have had my store for a long time and never had such good support from an app in all my time. Steven was fantastic!

Customer support is extremely poor. The team lacks the technical understanding and troubleshooting skills needed to properly assess issues raised by users. I’m not sure how they communicate with their internal developers, but the number of incorrect or premature “issue fixed” responses is unacceptable. The troubleshooting process has been frustrating, repetitive, and ultimately unproductive. We would much prefer to work directly with the technical developers rather than deal with this ineffective support layer.

Great support, Highly recommended. Got a lot of features and filters that give our customers an extraordinary experience.

DO NOT USE THIS APP! Every week, the app has a new problem! The support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue

A great app that has already helped our customers find the products they're after. I needed some support and Clara was on hand to help us get the best out of the app. Really impressed!