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Customer reviews: Smart Product Filter & Search

Develop by Shopify

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,885)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Furbish Studio

Oct 24, 2025  on Shopify

There are tons of benefits to this app and really just one con: there is no real documentation on how to implement, configure, and customize your filters. If you're a DIYer using the app, you will need to work with their support team. The upside is, their support team is very efficient.

La casa del TPV

Oct 24, 2025  on Shopify

Me solucionan los tickets en 24h; más contenta no puedo estar; mi página funciona estupendamente. Muchísimas gracias Clara por solucionarme todo :)

Mototechniks

Oct 23, 2025  on Shopify

Great app, with lots of functionality, that I am looking forward to using. The filter enables us easily to choose what information we want to use with each collection. We had a few issues with integrating it with our theme (Fabric) but I made contact with the suport team and this was sorted within a couple of hours. Excellent customer service.

Melt Cartel

Oct 22, 2025  on Shopify

The app works great, is easy to configure, and provides prompt customer service when necessary! Clara helped me figure out an issue I had while adding new variants in just a few minutes. I would recommend.

Diamonds By Raymond Lee

Oct 21, 2025  on Shopify

Customer service was excellent, very helpful with my questions and the issues were resolved on the spot, recommended!

Crosshatch

Oct 20, 2025  on Shopify

This app is easy to use and works really well for customising collection pages. The filtering and design options make it much easier to improve product sorting and page layouts. Whenever I’ve had a question, the support team has been quick, clear, and very helpful — special thanks to Helen for her great assistance. Overall, it’s a great app with excellent features and outstanding customer support!

FEMTO Instrumentación S.L.

Oct 20, 2025  on Shopify

Es una aplicación muy completa, en todo lo que la he estado utilizando, ha funcionado muy bien, solo me gustaría poder personalizarla mas, pero por lo demás esta muy bien

HEERA DIAMONDS

Oct 17, 2025  on Shopify

Excellent app with outstanding support! The Smart Product Filter & Search app works flawlessly, especially when handling complex metafield data. The support team was quick to resolve any issues and answered all of my questions about functionality.

Webshop STAS PARTS

Oct 17, 2025  on Shopify

I’m really satisfied with the team’s support. Whenever I have a question, I receive a prompt and helpful response that truly helps me move forward.

ATHEIST shoes

Oct 17, 2025  on Shopify

We've happily used the app for a few years now and always been grateful for speedy and comprehensive support from Helen, as we adjust things to fit our site's developing needs.

Eclipse Magnetics Ltd

Oct 17, 2025  on Shopify

We had a query in the layout and the team were quickly available to help with this! Special mention to Helen for swiftly making the changes needed! Thank you

B2 Audio USA

Oct 15, 2025  on Shopify

The app has a lot of good customization features and works great for setting up our store using tags for filters. Customer support is responsive and understanding of issues and easily resolves anything I've had to contact them for.

Em & May

Oct 14, 2025  on Shopify

Had some technical issues so I reached out for help and Helen was quick to respond and super helpful!

Lil Packaging®

Oct 13, 2025  on Shopify

Great app for filtering - our site is lilpackaging, a UK manufacturer of ecommerce packaging - we have a slightly different requirement to the usual fashion or electrical product retailers. The support from Steven at Globo Software (this app dev's) was fantastic and resolved a few minor setting issues immediately - thank you Steven! The app does a nice job on 'search' as well, improving onsite search with mis-spellings etc. Our SEO agency, Amstrad Digital (a highly recognised London agency) recommended this app, as it is one of only a few that has direct impact on SEO, improving SERPS. Looking forward to increased sales on our site!

Οπτικά Κουτζαηλίας

Oct 09, 2025  on Shopify

The customer support team has been really helpful and quick to respond whenever I’ve had any questions. It’s clear that the team behind this app is constantly working to improve and provide a great experience for users. Overall, I’m very happy with this app and would highly recommend it to anyone looking for an easy-to-use solution to manage their online store.

Bonita Boutique

Oct 09, 2025  on Shopify

Helen was very professional and resolved my issue quickly and efficiently. I really appreciate her clear communication and fast response — outstanding service!

PlanBee

Oct 09, 2025  on Shopify

Great app and the support is always very helpful. There's a lot to it and we can customise it to make our search and filter for our very large catalogue just how we want it.

HasNoBounds

Oct 09, 2025  on Shopify

The app itself is perfect for my store. It provides a much better user experience on our site and the customer support has been outstanding. Working with Helen has been a joy, she is kind and supportive to assist me with a recent issue on my store. Thank you!

Cash&Nico

Oct 08, 2025  on Shopify

This app has really upgraded our store's search experience. We had some customizations that we wanted to apply and customer service (we spoke to Helen!) was fast, responsive, and got the job done. Highly recommend!

Australia Luxe Collective

Oct 08, 2025  on Shopify

Great developers who are happy to help whenever you need it. Make sure you sync the app if your collection pages are having issues as this usually solves the problem!

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