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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,767)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

YourFloorStore Ltd

Aug 20, 2025  on Shopify

Super quick and fast at solving issues, Helen was amazing getting back to me for customisation on our site for our Filtering. Highly recommend as they have a great support team.

Proper Vintage

Aug 20, 2025  on Shopify

The support on here is top notch. They respond quickly despite the time difference and executed all my customization request perfectly. Great app, great team!

EDDIE BORGO

Aug 19, 2025  on Shopify

I had a great experience with support team. The filter issue was resolved quickly and smoothly. Special thanks to Helen for her professional and helpful communication throughout the process

Stoked CT

Aug 19, 2025  on Shopify

We’ve been using the Smart Product Filter & Search app and it has worked seamlessly with our Shopify theme. It’s reliable, easy to configure, and gives our customers exactly the filtering experience we wanted. A special mention goes to Helen from their support team — she was incredibly responsive and went above and beyond to help us adjust our setup. The support is prompt, friendly, and very effective. Highly recommend this app if you’re looking for a powerful and well-supported filter and search solution!

P. N. Gadgil & Sons Ltd

Aug 19, 2025  on Shopify

Having a few issues that were resolved promptly, and I received proper advice from the agent. Really appreciate your support, Helen!

NexHome

Aug 18, 2025  on Shopify

Love the filters! Also, a special mention to Helen in support—she was incredibly helpful and solved my problem right away. Excellent app and excellent service!

Ka Ohana Jewelry

Aug 18, 2025  on Shopify

We’ve had such a good experience using Smart Product Filter & Search on our website. Helen was super helpful and responded to our first inquiry within minutes. She answered all our questions, helped us fix the issues we had, and even sent photos to make things easier. Awesome support and a really good app. Thank you!

E-Consumer Pulse™

Aug 18, 2025  on Shopify

Helen was a huge support in enhancing the CX while using this app and ensuring it aligns with the rest of the site. Plus she was quick and incredibly responsive. Would recommend highly reaching out if you need support.

Korango

Aug 17, 2025  on Shopify

Being an online clothing store, we rely heavily on a functioning and user-friendly website to maximise the customer experience. We recently experienced an issue where the search bar function altered the filters. Helen from support was a massive help in getting the issue solved quickly, with quick responses and attention to detail.

CaballoBronco.com

Aug 14, 2025  on Shopify

We are having a great experience with this app and is solving major issues we had with filtering our cose to 7,000 products. The customer support has been fantastic, quick and to the point. Helen helped us customize a couple of things we needed to make the filters look their best. Thank you!

Wolf Tooth Components

Aug 13, 2025  on Shopify

Fantastic App. Very flexible with basic options and more advanced coding options for customizations. Quick and responsive support. 5 Stars!

GYPSY BEACH

Aug 13, 2025  on Shopify

Awesome app, able to create custom filters to give customers an easy, quick shopping experience ! The customer service is great and quick; which is very much appreciated !

B-Sew Inn

Aug 08, 2025  on Shopify

Great experience with this company! They provide excellent customer service. Little Helen was extremely knowledgeable and was very helpful with my MANY questions!!! I highly recommend using this app! There are so many filter options that help customers filter through all of our products.

Cool Babies

Aug 08, 2025  on Shopify

Tiene muchas fallas, se cae y deja la pagina sin filtros, pasan horas y nada que carga, ademas en el servicio al cliente empiezan con un proceso y nunca mas responden

Spyder

Aug 08, 2025  on Shopify

Excellent app with outstanding support! The Smart Product Filter & Search app works flawlessly, especially when handling complex metafield data. The support team was quick to resolve any issues and answered all of my questions about functionality. Highly recommend!

iRUN Singapore

Aug 08, 2025  on Shopify

Best app for the filters and Search, Swift reply from the support team (Helen) and they fix the issue so fast.

Chenone Official

Aug 08, 2025  on Shopify

I am quite happy with the app and its services, Specially Helen and Steven. I reached to them 2 times and both of the time both the people were helpful and kind enough to resolve my issue.

Art Print Shop

Aug 07, 2025  on Shopify

Excellent customer support - so fast to respond and always successfully resolve my queries. Would highly recommend - a real pleasure to work with.

West Indies Wear

Aug 07, 2025  on Shopify

Needed help getting my Loox reviews listed on my collection pages and Helen did it for me in a snap. Both of my 2 website. Quick and easy support. The best.

Eaton Fulfillment

Aug 07, 2025  on Shopify

We appreciate the quick response and technical support from Helen in fixing a problem that was affecting our product filters. Thanks.

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