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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (2,013)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Oil De Parfum

Mar 22, 2025  on Shopify

I had a problem, and HELEN helped me until everything was 100% resolved. Amazing service, fantastic team!! 100 out of 100 stars – thank you, thank you, thank you!!!

Goldelucks

Mar 20, 2025  on Shopify

The app is easy to navigate and has tons of useful features. Customer service is also amazing - Helen and her team are extremely helpful and responsive, ensuring all my requirements were met.

Venture Hunting

Mar 20, 2025  on Shopify

Clean Simple and Effective! Fantastic support team too. On many occasions I've requested customisations that I figured were to complex to expect of a support team and they've completed them hastily every time. Strongly recommend - I use this one multiple stores and it's always my first recommendation.

Inspiraggio

Mar 18, 2025  on Shopify

Excelente aplicación. Muy fácil de utilizar y el servicio a cliente es estupendo. Helen me ayudó muchísimo y fue muy amable. En tiempo récord logró ayudarme a personalizar la app para que fuera completamente armonica con el tema de mi tienda.

Little Treasures Trading LLC

Mar 18, 2025  on Shopify

I was struggling with a Shopify issue, and Helen went above and beyond to help me resolve it. She was incredibly knowledgeable, patient, and efficient in troubleshooting the problem. Not only did she provide clear instructions, but she also ensured I fully understood the solution. Her professionalism and dedication made the entire process seamless. I highly recommend Helen for anyone in need of expert Shopify support. Thank you again for your outstanding assistance!

BARK-LY

Mar 17, 2025  on Shopify

I love that you are able to display product variants as separate product cards on your collection pages. Example: If you have a T-shirt that is offered in 4 different colors, you can display each color as a separate product to fill out your collection pages. It allows customers to easily view the different variants straight from the collection pages! The support team is also great. I had a feature I wanted to integrate and Helen was able to assist me right away.

Myriam Nader Haitian Art Gallery

Mar 17, 2025  on Shopify

I highly recommend the app that made my site more friendly. Their customer service is excellent and smooth!

Leavys Shoes

Mar 14, 2025  on Shopify

Wonderful filtering options that work very well and fast with my theme. Helen and Stephen from the support team were very helpful!

MagneticHoop

Mar 14, 2025  on Shopify

This is my first time using Smart Product Filter & Search App. I would say it is definitely a great app. First of all, in terms of performance, I use the Athens theme template, and the app can be well integrated with my theme, and it looks like a whole, making my website layout perfect and beautiful. Moreover, it loads very quickly. When I click on the filter value, the results are always loaded quickly, which is undoubtedly a very good experience for the visitors of our website. In addition, the team service of Globo is also great. Especially the technician Helen, who gave me great support. When I tried to write a ticket for the first time, I thought I would have to wait a long time to get a reply. Unexpectedly, someone replied to the email very quickly. Helen is a very smart and excellent technician. She can always quickly understand the various customized problems I raised and quickly help me solve them to achieve the effect I want. I would like to thank Helen again. If you need a filter app, Smart Product Filter & Search is definitely not to be missed.

ビープライス

Mar 12, 2025  on Shopify

I was really impressed with the support—response time was lightning fast, and the fix was spot-on! Helen's assistance was outstanding; my bug was resolved in no time. Although it turned out to be a known issue and I wish the service update had already addressed it, overall, I'm completely satisfied with the support. No complaints at all!

Eco Torque

Mar 11, 2025  on Shopify

Only on the trial period and they have already delivered outstanding customer service. Both Helen and Steven helped with a feature request from their app and within 24 hour, have adjusted coding to get exactly what we need! Will be using this software after the trial without a doubt! Thank you for your help.

Hull's Art Supply & Framing

Mar 11, 2025  on Shopify

We have 20,000 products, and this app manages them flawlessly. The support is exceptional—truly above and beyond. Recently, I reached out with a question, and instead of a long email exchange, they went in and made the change for me within a day. Absolutely amazing!

DAVID GUNER

Mar 10, 2025  on Shopify

Smart Product Filter & Search has significantly improved our store by allowing customers to find products quickly and easily. The user-friendly interface and powerful filtering options make shopping a seamless experience. Plus, the support team is incredibly responsive and helpful! Highly recommended.

Raas

Mar 10, 2025  on Shopify

We wanted the collections page customized, and Helen and her team went above and beyond to make it happen. They were incredibly responsive, even on weekends. Excellent support!

Sunstone Power Industrial GmbH

Mar 08, 2025  on Shopify

Before running this store, I had already been a loyal customer of this product for three years. If you're looking for an app that can effectively categorize products and enhance the search experience on your Shopify store, then Globo Product Filter & Search is indeed an excellent choice. What's just as impressive as the product itself is the enthusiasm of the Globo team, with technical support services responding within 24 hours. I especially want to thank Helen for her warm and helpful support every time. You guys are the best!

Arkon Mounts

Mar 06, 2025  on Shopify

This app is great and the customer support is quick. We recently had an issue that appeared to have been caused by Shopify updates where it removed our styling to our search. Helen went above and beyond in trying to contact us and help with our issue. She resolved it quickly, and communicated thoroughly what the problem was.

Redcat Eyewear

Mar 06, 2025  on Shopify

This was exactly what I needed to vastly improve the filter UI of my theme. I'm really happy with the results and with the support from the devs!

Comptoir 102

Mar 06, 2025  on Shopify

We had a small glitch that needed urgent assistance and the support team was so quick to assist, HELEN was so responsive, and literally helped us solve the issue within minutes.

All Good Leather Co.

Mar 05, 2025  on Shopify

Great App with Top-Notch Customer Support! I’ve used this app on two different shops now, and it’s the best out there. The options are robust, and the interface is super easy to navigate. The instant search feature on the collection page is an incredible addition, making it easy to explore our large catalog. Every time I’ve had a question or needed help, their customer support has been quick to respond, helpful, and thorough. A special shout-out to Helen—she always goes above and beyond, following up to ensure we’re completely satisfied with the service. Highly recommend!

Volante Design

Mar 05, 2025  on Shopify

The support team at Smart Product Filter & Search is fantastic and has helped me troubleshoot issues that fall outside of their app (after mistakenly thinking the app was causing them. Great value

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