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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,753)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

The LuminXP

Jul 04, 2025  on Shopify

I love the application, your support staff is excellent ... Helen is a very attentive person, I want her to help them. They are great !!!

Common Goods

Jul 03, 2025  on Shopify

I've used at least 4 different search and filter apps over 7 years in e-comm and 15k+ product catalogue. This app if lightyears better than the others - especially thanks to the speedy and thorough support - thanks Helen! The search results do need some custom tweaking to figure out how best the algo will index your products, but overall works well.

800Flower

Jul 02, 2025  on Shopify

We installed this filter and search plugin to make our product catalog easier to browse — and it made a huge difference. The setup was straightforward, and the customization options are very flexible. Now customers can filter by size, color, availability, and more without getting lost.

Kvalitetstid.no

Jul 01, 2025  on Shopify

Highly recommended! This app delivers great value for us; not only in the core features, but also fantastic customer support! We've been able to customize a lot to fit some very specific needs, both through the basic in-app editor for smaller changes, and liquid code snippets for tailoring to our exact needs. Support is always super quick to help out whenever there's something I'm unable to do, from customization to fixing errors.

Wiedemann Manufaktur

Jul 01, 2025  on Shopify

Great App, great Customer Support! This App solves a lot of things simultaneously. We have a heavy individualised shop, lots of non-standard-code. The Support team is always fast to respond and eager to solve whatever issues arise. There hasn't been a single issue, where the support wasn't at their heels and created solutions. It's refreshing to be working with such an enthusiastic and capable team. Shoutout to Helen for always being nice and responsive

NipponKits

Jul 01, 2025  on Shopify

Amazing app and excellent support, i recommend, they support also translation for as many languages as you have on your website and the app is easy to use and setup

Dyonsu

Jul 01, 2025  on Shopify

Have been using this app for years and ran into my first issue just recently. I hit up support (shout out to little Helen) and they responded almost immediately, within 20minutes my issue was resolved and I couldn’t be happier. Great app, great support, worth 5 stars!

Centre du Foyer

Jul 01, 2025  on Shopify

The app does exactly what we need, and when something didn't work properly, the support team (Helen) fixed it really quickly!! Great app and awesome support!

BURLINGTON

Jul 01, 2025  on Shopify

We encountered major issues with our store, and this app's support team came through in a big way. Their customer service was exceptional especially Helen, who responded quickly and resolved our problems efficiently. Her attention to detail and dedication were impressive. Thanks to her support, everything is now running smoothly. I highly recommend this app to anyone looking for reliable functionality backed by responsive and helpful service.

Fine Tuxedos

Jul 01, 2025  on Shopify

Great customer support! We were experiencing an issue and reached out to the Globo team. Withing minutes they had gotten back to us and were working on the solution. Very very impressed with this kind of customer attention and we couldn't be happier.

Victoria Valenza

Jun 27, 2025  on Shopify

I just installed Smart Product Filter & Search and received great help from Helen during installation and personalisation to my liking. Very satisfying!

ISM Store

Jun 27, 2025  on Shopify

We can only recommend this app. The support is extremely fast and always endeavors to implement individual requests.

Porte Manteaux Factory

Jun 27, 2025  on Shopify

Absolutely amazing app and support team! I had several custom needs and small display issues when integrating the filter system into my theme. I thought it would take days to solve, but the team was incredibly responsive — everything was fixed in less than 24 hours! Their answers were always clear, effective, and on point. Special thanks to Steven and Helene for their support, professionalism, and patience. Highly recommend if you're looking for a powerful product filter with outstanding customer service!

Luigi Bormioli USA

Jun 26, 2025  on Shopify

This app worked great for us for many years! Today we had our first issue and Helen solved the issue in a minute! Great customer support and product!

Santorelli

Jun 26, 2025  on Shopify

App is intuitive and easy to set up and maintain. Customer support was quick and helpful in resolving our recent issue.

Preloved Electronics

Jun 24, 2025  on Shopify

Absolutely love it! It offers some incredible features at a very sharp price compared to others. Support has been fantastic and lightning-fast when needed — Helen in particular is super customer-focused and a real gem!

Bohomey Shop

Jun 23, 2025  on Shopify

We encountered an issue with our e-shop and quickly identified that it was related to the app. The app developers responded immediately to our request and resolved the problem within minutes. Absolutely outstanding customer service — fast, efficient, and highly professional. Couldn't be more satisfied!

KiteStore.it

Jun 20, 2025  on Shopify

Davvero ottima assistenza, risolto tutto in 10 minuti. Assistenza disponibile e rapida. Consigliati

New Dawn Organic Skin and Hair Care

Jun 19, 2025  on Shopify

Big thank you to Helen! Sorted out a problem. Response was very quick, efficient, patient and polite. Dawn from New Dawn Organic Skin and Hair Care

Good Vibe Digital

Jun 19, 2025  on Shopify

The very powerful product filter & search function, after being develop to the collection page, makes it easier for customer to find products, which helps to increase sales! Not only that, the Globo also provides assistance for customizing the code. Helen, who served me, was not only friendly and efficient, but also very professional! Highly recommended for merchants who want to add filters or enhance search functions on the collection page!

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