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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,734)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

EZ Melts

Jul 28, 2025  on Shopify

Great app with great customer support. Helen and Steven were very helpful in resolving any issues we had integrating the app. Thank you!

Padawan Outpost

Jul 28, 2025  on Shopify

Excellent value for the cost. Especially helpful in splitting variants on collection pages. Good customer service too, we had a problem with the automatic frequent sync not fully helping us, so they forced an automatic daily full manual sync at a certain time. Happy.

Ofinie

Jul 28, 2025  on Shopify

Very nice app and the customer support is also very good. There was something that did not go how I wanted and support was quick to fix it according to my likings. I am very satisfied.

Ricambi official

Jul 28, 2025  on Shopify

Helen helps me in fantastic way. During the weekend i had a problem. At 7 am on Monday the problem was already solved. Thanks! Great support!

Skiforce Australia

Jul 27, 2025  on Shopify

Support is amazing, and Helen was prompt in getting any issues and covering any worries we had extremely fast.

Prestige Mills

Jul 25, 2025  on Shopify

Great functionality, customizable options and speedy customer service from Helen. She helped with a customization within a day and we're very happy with the results due to getting it right the first time. Solid app you should take a look at!

The Jewellery Stop

Jul 25, 2025  on Shopify

Very easy to install, configure and customise, I had a question for support and had a response in minutes, thank you Helen! This is the fastest search and filter shopify extension we've used to-date very happy with it.

LARI ACTIVE

Jul 24, 2025  on Shopify

Helen is really helpful and very quick resolving my issue. Highly recommended. Thanks Helen for you help today. 5 Stars.

Feinkost Käfer

Jul 23, 2025  on Shopify

great app and very friendly support. Helen in particular helped us a lot and got us to the solution to our problem very quickly. Many thanks to Helen :-)

Urbane Steamboat

Jul 23, 2025  on Shopify

The app is effective and well designed but the customer service is beyond what you could even hope for. I'm talking less than 10 minutes after a support question on the Shopify app Helen had emailed me ready to handle the issue. No link to a support article. No AI chat function that leads to a waiting list for a chat with someone else. This was direct support from a person, Helen and her team, solving my issue is under 30 minutes. I can't remember the last time I was so happy with the support I got for anything. Helen is a stone cold killer and I'm here writing the third review of anything in my life because of it. My website is back functioning the way it should 40 minutes from my first point of contact. You tell me the value of that!

Kicks Shoelaces

Jul 20, 2025  on Shopify

Amazing Support & Service. Helen and the team at Smart Product Filter & Search have been fantastic to work with. They’re incredibly supportive, quick to respond, and always willing to help out. Great to deal with and highly recommend.

Laywine's

Jul 18, 2025  on Shopify

Helen and the entire support team were great! We had an issue with the integration of the search with our theme and they sorted it out super quickly and perfectly. Really please and impressed by the level of service.

American Bass Audio

Jul 17, 2025  on Shopify

Thank you so much for your prompt support – this was a huge help for us, and we truly appreciate the quick resolution. It made a big difference, and we’re grateful for your assistance.

Old Bike Barn

Jul 16, 2025  on Shopify

This app is great! I use it for several websites and it works amazing! The support is also there for you when you need any help.

Evol Jewels

Jul 16, 2025  on Shopify

We were facing an issue with the app, and Steven went above and beyond to help us resolve it quickly and effectively. His support was prompt, clear, and extremely helpful. Really appreciate his assistance – thank you, Steven!

FormńFlavor

Jul 16, 2025  on Shopify

Amazing app that i plugged in to my shop yesterday, this is really what ive been looking for, have tested a few but this is by far the best! had a problem where % sale was shown in double on my site today but i send the support team a mail and Helen answered in 10 Minutes! fixed my problem 15 minutes after i sent my support ticket. Helen was really kind and professional. 10 STARS out of 5!

高級ナビ オンラインストア

Jul 16, 2025  on Shopify

日本語サイトで使用した際のレビューです。 まず、フィルターで価格をスライダーで操作した場合に、標準だと値が小数点以下も含んでしまうのですが、サポートに問い合わせしたところ迅速に修正していただいて整数値で表示できるようになりました。 また、カテゴリが英語になってしまう件で、こちらも迅速に翻訳アプリを紹介いただきました。 ただ、そもそもshopifyを日本語環境に設定していた場合に、部分的にEnglishとなっている箇所を翻訳することに対応しているサードパーティーアプリがおそらく無いようで、こちらは「値をマージ」から日本語のグループ名を付けたグループの中に英語カテゴリを入れてラッピングすることで日本語化することができるようになりました。 開発側にも対応法がないかご確認いただいたほか、時間をかけてサポートいただけてとても心強かったです。ありがとうございました。

Giesen Schoenmode Webshop

Jul 16, 2025  on Shopify

Prima app, ik gebruik hem al jaren. Onlangs een klein probleempje, maar door te chatten met de support (Helen) was het snel en goed opgelost. Ik werd uiterst vriendelijk en professioneel geholpen. Erg aan te bevelen dus.

WASTE_NOT

Jul 16, 2025  on Shopify

問題が発生したときに問い合わせをしたところ返信、対応は非常にスピーディーだったので、安心して利用していただけると思います。

Home Craftology

Jul 15, 2025  on Shopify

I've tested all the filter and search apps out there. Yours is the cheapest and the easiest to set up. It was the most customisable installation I've had for filters.

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