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Customer reviews: Smart Product Filter & Search

Develop by Shopify

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,031)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Pet Palette Distribution

Jan 14, 2026  on Shopify

Support team is extremely responsive, and this is easily the best app on the marketplace today for sort and fitler!

A. CHENG

Jan 13, 2026  on Shopify

support is prompt but there are lots of recent glitches where items are not showing up in the right place or not synching correctly and there is no warning or flags

XCA

Jan 08, 2026  on Shopify

Team is responsive and attentive, and were quick to help when I had something go awry with a theme setting. Very polite and I really appreciate the service this offers to our customers. It's a big game changer. Thank you!

Miroslab Store

Jan 08, 2026  on Shopify

i like this app becouse the support its incredible the only problem that i see is that its not that easy to customize you need to always send requests but the app gor the customer is incredible

Difference Store

Jan 08, 2026  on Shopify

App molto valida, semplice da configurare e con funzioni di filtro davvero utili per negozi con molte varianti. Assistenza eccellente: rapidi, gentili e soprattutto disponibili a intervenire direttamente per ottimizzare tutto. Consigliatissima!

Neelam Stainless Steel LTD

Jan 08, 2026  on Shopify

The support provided was excellent. My issue was clearly understood, and I received proper guidance with a timely solution. The entire process was smooth and professional. Thank you for the great support. Best regards, Shrikant

Spatial Technologies Online Store

Jan 07, 2026  on Shopify

Clara was very quick to connect and look to support our site. It’s so critical to get timely support when needed. Thank you

Priority Bicycles

Jan 07, 2026  on Shopify

The support has been incredible so far. Clara is a rock star support manager. We are still finishing integration, so will update when we have more experience with the app!

Lowbrow Customs

Jan 07, 2026  on Shopify

Great app, we haven't had any issues with it. Support is very responsive, we have used this app for several years but still get quick response. I needed help setting up a new filter and then making a styling change, and support tech Clara was very easy wo work with. Thanks!

COCOLOCO

Jan 07, 2026  on Shopify

Excelente aplicación para la gestión de filtros y búsqueda en productos. Además, el soporte es muy bueno, resolviendo las incidencias rápidamente. Agradecer a Annie por la rápida respuesta y resolución de incidencias.

Omnithreads.life

Jan 06, 2026  on Shopify

Clara was incredibly helpful and had a quick response time! My store looks more professional because of her help!

Player1 Sim Gear

Jan 05, 2026  on Shopify

This is the best supported app I have ever used. Clara, Sarah and Helen have all been exceptional, they respond quickly and are happy to work with their devs to implement requests. The app itself performs exactly as I would hope, with a lot of depth and customisation options. This is making a huge improvement to the usability of my store. 100% recommend this app and this level of support - it is a game-changer.

FinA Wellness Store

Dec 31, 2025  on Shopify

I’m very happy with Smart Product Filter & Search. The app is much more intuitive than many other filter apps I’ve tried and is easy to set up and manage. I initially had difficulties keeping my original product grid from my theme, which was very important to me. This is where Steven from the support team really stood out — he responded quickly, understood the issue immediately, and helped me resolve it efficiently. Outstanding support: professional, friendly, and technically very knowledgeable. Overall, the app feels well thought out, flexible, and powerful without being overly complicated. If you’re looking for advanced filtering while preserving your theme’s original layout, this app is an excellent choice. Big thanks to Steven and the team — a clear 5-star recommendation!

Gallerie Quilt

Dec 29, 2025  on Shopify

The app does a great job providing user friendly filtering options. When I have reached out to the developer they are very responsive and fix problems quickly. The only negative is that I have had the app fail on several occasions. It wasn't until I notice the failures and contacted Globosoftware that the issues are addressed.

Kendama Depot

Dec 25, 2025  on Shopify

Very intuitive to use, met all my needs which are a bit niche, and A+ Fantastic help with customizations from Clara at the support team. Absolutely recommend

仙福屋宗介

Dec 25, 2025  on Shopify

困ったことを相談すると、迅速かつ親切に対応していただけるのでとても助かっています。

SENEGAL BEAUTY

Dec 24, 2025  on Shopify

Merci beaucoup à l'équipe Globo. Mention spéciale à Clara et Annie qui ont su solutionner le problème que je rencontrais avec rapidité et efficacité. L'application est facile à utiliser et vous pouvez faire confiance à leur service client très réactif.

TSB Werk

Dec 23, 2025  on Shopify

This app works exactly as expected and has made product filtering and search on my store much smoother and more intuitive. Setup was easy, and the customization options are really flexible without being overwhelming. What truly sets this app apart, though, is the support. Clara was incredibly helpful, responsive, and patient, making sure everything worked perfectly for my needs. It’s rare to get such attentive and knowledgeable support, and it made the whole experience even better. Highly recommend this app — both the product and the team behind it are fantastic.

Smarvoro

Dec 22, 2025  on Shopify

I have been using this app for few months and it works well. the support team is very responsive. Thanks to Clara & Steven for supporting each time I have to custom the app to my store.

Nuu-Muu

Dec 22, 2025  on Shopify

Excellent customer service and the app works very well. We had an issue with the app settings over-riding the theme settings and the support team resolved the issue overnight, and had great follow-up communication as well. I appreciated Clara's commitment to making sure the issue was resolved to our specification and providing us the back-up information we requested.

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