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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,834)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

GeoGlobal Partners, a division of OASE

Sep 30, 2025  on Shopify

The app is exactly what we need, and their support team is incredibly fast and efficient in responding to any issues we encounter.

Puma Safety

Sep 30, 2025  on Shopify

We highly recommend the app. Communication with Helen was always clear and understandable. She solved several challenges in the area of front-end programming and we are very satisfied with the results. The fast support is particularly commendable.

Dive Bookings

Sep 29, 2025  on Shopify

This app is absolutely game changer, the best thing about this app is their support, specifically Helen. She's always there, happy to help and very supportive. Overall, amazing features, amazing team, definitely recommended. If there was an option to give more stars, I would. Love your work guys

Hair Care & Beauty

Sep 29, 2025  on Shopify

The support team was amazing—very quick to respond, and they resolved my issue promptly. Excellent service and a great experience overal.

Unstoppable Today

Sep 27, 2025  on Shopify

The app has helped us provide a better user experience on our site and the customer support has been amazing. Had a recent issue with this on my site and I was helped by Helen who was able to quickly and competently resolve the issue. Thank you!

MYCASHMERE

Sep 27, 2025  on Shopify

Helens customers service was amazing and literally solved my website issue within seconds. She responded immediately, logged into my account and updated everything right away. Also her attitude and friendly demeanour made it such an incredibly easy process. So grateful

PixelsLucky

Sep 26, 2025  on Shopify

Love this app. I contacted support to help with the color customization and spoke to Helen who helped me get everything sorted out. Highly recommend!

EPM Performance

Sep 25, 2025  on Shopify

There are tons of benefits to this app and really just one con: there is no real documentation on how to implement, configure, and customize your filters. If you're a DIYer or a dev using the app, you will need to work with their support team. The upside is, their support team is great. The filters work great, are easy to setup, and their team is always quick to respond and help with any issues in our configuration, implementation, and guidance on customization or any other particular questions. The app does get extremely expensive depending on your catalog size, but our site could not work without it, and the competitors do not offer a comparable experience.

HUGSTICKERCUSTOM

Sep 25, 2025  on Shopify

This app is what I really need. I also have good time supporting by agent Helen fast answer and straight to the point.

Gaitline DK

Sep 23, 2025  on Shopify

Super satisfied with the app and the support. Helen was an absolute angel to work with. Fast, efficient, and understood our challenges immediately. She delivered perfect solutions to our needs in no time. Highly recommend!

ART OF

Sep 22, 2025  on Shopify

Great app with amazing features and functionalities. Amazing customer services, always so quick with responding and they are always happy to help with any of my queries whatsoever. They have helped a lot with many development work and helping to make the app suit and enhance the theme of our website. The only thing that I wish to improve is that the visual merchandising changes of my collection page categories are not being replicated on the front end and I have to manually sync the app with the website via the app again which takes a few minutes to be processed around 10mins but it does increase as the amount of product in the website increases. If this side was fixed it would be amazing. Best Regards David

GYTO Collective

Sep 18, 2025  on Shopify

We had some problems getting the app to appear on our storefront, but their customer support team was extremely helpful and had it working in 24 hours!

Toros Trade LLC

Sep 18, 2025  on Shopify

The filter is very successful. It's perfect for the vehicle make and model. And the technical support is truly one of the best on Shopify. Thank you.

Chemistry

Sep 17, 2025  on Shopify

It's a good app which is intuitive to use and any bugs that occour do get fixed by a manual refresh or by the support team (special mention to Helen)

Lillie & Lilah

Sep 16, 2025  on Shopify

Great app. Has helped my customers find products extremely easily. Shopify standard system isn't enough. You need this!

Peninsula Records & Books

Sep 15, 2025  on Shopify

Outstanding customer service. Very quick to respond and sort any issues and works well for our store with filtering. Would highly recommend.

Stampe Denmark

Sep 12, 2025  on Shopify

Well done! Appreciate their support which is always very helpfull. usable for filters and displaying our available sizes on collection pages

PIVOTCASE by Flyboys

Sep 11, 2025  on Shopify

Working with Helen was a great experience from start to finish. She resolved several front-end coding challenges, refined our page layouts, and improved display consistency across browsers and devices. Communication was clear and collaborative throughout the process, and the result is a website that looks more professional and is much easier for our customers to use and for us to maintain. We’ll gladly work with Helen again.

Giant Sculptures

Sep 11, 2025  on Shopify

Great support for the Smart Product Filter & Search app. The team responded quickly and was very helpful. Everything was resolved smoothly. Highly recommend!

Promo Punks®

Sep 11, 2025  on Shopify

Helen from the tech support is really responsive and provides quick solutions if we run into issues with our highly customised shop.

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