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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,834)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Korango

Aug 17, 2025  on Shopify

Being an online clothing store, we rely heavily on a functioning and user-friendly website to maximise the customer experience. We recently experienced an issue where the search bar function altered the filters. Helen from support was a massive help in getting the issue solved quickly, with quick responses and attention to detail.

CaballoBronco.com

Aug 14, 2025  on Shopify

We are having a great experience with this app and is solving major issues we had with filtering our cose to 7,000 products. The customer support has been fantastic, quick and to the point. Helen helped us customize a couple of things we needed to make the filters look their best. Thank you!

Wolf Tooth Components

Aug 13, 2025  on Shopify

Fantastic App. Very flexible with basic options and more advanced coding options for customizations. Quick and responsive support. 5 Stars!

GYPSY BEACH

Aug 13, 2025  on Shopify

Awesome app, able to create custom filters to give customers an easy, quick shopping experience ! The customer service is great and quick; which is very much appreciated !

B-Sew Inn

Aug 08, 2025  on Shopify

Great experience with this company! They provide excellent customer service. Little Helen was extremely knowledgeable and was very helpful with my MANY questions!!! I highly recommend using this app! There are so many filter options that help customers filter through all of our products.

Cool Babies

Aug 08, 2025  on Shopify

Tiene muchas fallas, se cae y deja la pagina sin filtros, pasan horas y nada que carga, ademas en el servicio al cliente empiezan con un proceso y nunca mas responden

Spyder

Aug 08, 2025  on Shopify

Excellent app with outstanding support! The Smart Product Filter & Search app works flawlessly, especially when handling complex metafield data. The support team was quick to resolve any issues and answered all of my questions about functionality. Highly recommend!

iRUN Singapore

Aug 08, 2025  on Shopify

Best app for the filters and Search, Swift reply from the support team (Helen) and they fix the issue so fast.

Chenone Official

Aug 08, 2025  on Shopify

I am quite happy with the app and its services, Specially Helen and Steven. I reached to them 2 times and both of the time both the people were helpful and kind enough to resolve my issue.

Art Print Shop

Aug 07, 2025  on Shopify

Excellent customer support - so fast to respond and always successfully resolve my queries. Would highly recommend - a real pleasure to work with.

West Indies Wear

Aug 07, 2025  on Shopify

Needed help getting my Loox reviews listed on my collection pages and Helen did it for me in a snap. Both of my 2 website. Quick and easy support. The best.

Eaton Fulfillment

Aug 07, 2025  on Shopify

We appreciate the quick response and technical support from Helen in fixing a problem that was affecting our product filters. Thanks.

Behind The Pines

Aug 06, 2025  on Shopify

after reviewing a lot of filter apps this one was the one with the most customisation needs for our store, easy user interface to customise filter trees and their support is exceptionally good and super fast.

Najaf Rugs

Aug 05, 2025  on Shopify

Wonderful customer service and help from Helen today via the Live Chat. She fixed the issue I was facing with professionalism and quickly.

Automize

Aug 05, 2025  on Shopify

The support is incredibly fast and the app is pretty easy to use. Definitely a game changer for stores that need a Year Make Model filter. Special thanks to Helen and Steven from the support team <3

Housedoctor.com

Jul 31, 2025  on Shopify

We've been really happy with the functionality and utility of the app. When we ran into some redirect issues after launching our new market, Globo was quick to solve the issue. I spoke to Helen who was extremely helpful and solved the issue instantly. Really happy with the support :)

Beauty Collective Pro

Jul 30, 2025  on Shopify

Been using this app for a while now, and we are very satisfied. Customer Support is top notch, Helen and the team provide results regardless of the issues. Great app!

EZ Melts

Jul 28, 2025  on Shopify

Great app with great customer support. Helen and Steven were very helpful in resolving any issues we had integrating the app. Thank you!

Padawan Outpost

Jul 28, 2025  on Shopify

Excellent value for the cost. Especially helpful in splitting variants on collection pages. Good customer service too, we had a problem with the automatic frequent sync not fully helping us, so they forced an automatic daily full manual sync at a certain time. Happy.

Ofinie

Jul 28, 2025  on Shopify

Very nice app and the customer support is also very good. There was something that did not go how I wanted and support was quick to fix it according to my likings. I am very satisfied.

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