Customer support is extremely poor. The team lacks the technical understanding and troubleshooting skills needed to properly assess issues raised by users. I’m not sure how they communicate with their internal developers, but the number of incorrect or premature “issue fixed” responses is unacceptable. The troubleshooting process has been frustrating, repetitive, and ultimately unproductive. We would much prefer to work directly with the technical developers rather than deal with this ineffective support layer.

Great support, Highly recommended. Got a lot of features and filters that give our customers an extraordinary experience.

DO NOT USE THIS APP! Every week, the app has a new problem! The support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue

A great app that has already helped our customers find the products they're after. I needed some support and Clara was on hand to help us get the best out of the app. Really impressed!

The support was very helpful, quick to answer my query. When the filter did not appear on my store, Steven solved the problem very swiftly, thank you!

I tested out many different search apps and this one worked the best out of all of them. Helen and the team worked to further customize the app to my liking and I really appreciate their help and dedication.

Every time we have an small error, they are great to get it fixed. This week we got helped by Clara, and it was really something we were looking forward to have fixed. THANK YOU!

Steven resolved our issue very fast, everything works as it should now 5 stars!!! Great service, Thank you

Very helpful staff when I ran into an issue today. Problem solved quickly and very nice support staff. Clara was very responsive and had the DEV team fix it right away.

Not the most intuitive to configure at the start but customer service helped me figure everything out quickly. Happy with it so far!

Great App and Great support! Helen is excellent and very fast at adding little tweaks you may need to make it look Perfect!

Amazing experience. I've been using this app for years, and it's still the best. Highly Recommended. A+++

The app is very easy to install and configure and also it integrates nicely into Shopify. The support is very helpful with all the requests I asked and very fast in reply too. Thank you very much!

Clara, from the customer service, helped to fix some special needs in few time and few words, so now the plugin is perfecly fitting our needs!

Absolutely amazing support! I submitted two questions, and everything was resolved in under 30 minutes. Super fast, precise, and incredibly helpful. The team was also very polite and patient. The plugin itself is feature-rich and very easy to use, which makes the overall experience even better. I truly appreciate the efficient and high-quality service. Highly recommended!

Clara, was exceptional at customer service. All my questions were answered as well as the customer modification on search. Thank you.

The app is not bad but the support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue

We have been using this app for a while and appreciate the additional features it offers our customers. There was some issues with the app but Helen & Clara helped us fix it! They were both very nice and professional. I appreciate their help. Luckily, this all happened late for our customers, and they were online to help via Chat.

Steven was a massive help. I was confused on how to do certain tweaks and Steven made it possible right away. Big thank you!

The app is not bad but the support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it.