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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,960)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Ulka Rocks

Dec 03, 2024  on Shopify

This app has been amazing for my business. Periodically have some minor updates I would like to make to the way my products show up and Helen is always super helpful and quick to respond.

ICONIX

Dec 03, 2024  on Shopify

The support is exceptional! Even individual requirements are met here! I can only recommend the app!

Blackline Performance

Dec 02, 2024  on Shopify

I have been using this application for several years now and I find it to be extremely helpful for managing products within larger collections. I am frequently testing and playing around with different themes on our store which causes alot of self inflicted problems and their customer support is always extremely quick and helpful at resolving my issues. Helen was the last person I've worked with and was exceptionally great but I've had a pleasant experience with everyone else I've encountered in the past aswell.

Fans del Barrio C.R.

Dec 02, 2024  on Shopify

Es una excelente aplicación y un gran servicio de soporte para ayudarle a uno con las necesidades de su negocio. Gracias por su gran soporte.

Wydr Studios

Dec 01, 2024  on Shopify

Helen helps me a lot!!! The app is a great tool. It solves some issues shopify can not deal with. Customer support is also great!

GeekyGearing

Nov 29, 2024  on Shopify

This app gives me the flexibility to bring my design vision to life. Combined with its ease of use and outstanding customer support. Thank you Helen and team. I’m very happy with Smart Product Filter & Search by Globo.io, and I highly recommend it!

HANS Brainfood

Nov 28, 2024  on Shopify

The most advanced filter app on the market with the greatest support ever. They really go the extra mile to help us with everything we need!

CaseMogul

Nov 27, 2024  on Shopify

This app is a great tool for our business. It helps customers find their products by searching or filtering. The customer support, especially Helen is great to work with. Helen is informative and quick to respond to our inquiries or if there's an urgent requirement. We've used Smart Product Filter & Search for a couple years now and it's an integral part of our ecommerce user experience.

Dutch Boot Collector (DBC)

Nov 26, 2024  on Shopify

Such an amazing App, and even better Customer service. Any adjustment I ever asked for, was replied and fixed by Helen within 24 hours. Don't hesitate to start working with them. Wessel CEO Dutch Boot Collector

Preloved Perfection

Nov 25, 2024  on Shopify

When the previous App I had been using for several years just vanished one day, it left my website unable to function at all. As someone who knows very little about the tech side of the business I turned to the help team at Shopify who recommended this App. It was the best advice. It has been amazing and my business is back working. Helen talked me through every step, so even I could understand. I highly recommend the App and the helpful Helen. This is brilliant. Thank you. A very happy client.

SS69

Nov 25, 2024  on Shopify

A huge thanks to Helen for her support! I had trouble integrating Smart Product Filter & Search with my site, but she resolved everything quickly and professionally. Now the app works flawlessly and has improved my store’s functionality. Highly recommend.

DIY Garden Homes

Nov 24, 2024  on Shopify

I would not only recommend to use this app, but the Globo suite in general. The UI of the app is easy to use, and any customisations you need, their development team will implement for you quickly and easily. The Globo customer service team and as good as it gets, fast replies and quick solutions.

Caribbean Sports USA

Nov 24, 2024  on Shopify

We had an issue with integrating the app with a 3rd party theme. I contacted customer service and Helen was very knowledgeable and was able to help resolve the glitches.

Log Burner Home

Nov 24, 2024  on Shopify

Really helpful app and the support is even better! I couldn't figure something out and Helen helped me fix it within 10/15 minutes - highly recommend :)

EV-NRG

Nov 23, 2024  on Shopify

Would highly recommend this app. Helen has been extremely helpful in enabling this app to integrate with my website, providing a seamless experience for my customers! Very happy!

RO3 Shop

Nov 21, 2024  on Shopify

The app is VERY EASY to use. It works perfectly to filter by variant, which is a pain in Shopify. The customer support team is also wonderful and very responsive. Highly recommended.

Modevillan

Nov 20, 2024  on Shopify

Not only that the app is superb and has a lot of good features, their support is absolutely five stars. Has received quick help with good results.

Order Fast Awards

Nov 20, 2024  on Shopify

They have a great app, easy to use, and excellent customer support helping us with small changes. Thank you.

Desert Fox Golf

Nov 19, 2024  on Shopify

Great Product. Its rare that I find a Shopify app that I don't want to just un-install in less than 2 days. This one is definitely the exception. It is very configurable, and has changed how i present our growing catalog of products to our customers. I'm only using 20% of its features and I think its amazing and total worth it. I'm looking forward to digging into all the other great features to see how they can help me with our store. The customer service has been great. I have reached out a couple of times for some issues that I was having (both my fault for not setting some things up right) and they have been very responsive in getting back to me in less than 4-5 hours.

Yota Revolution

Nov 19, 2024  on Shopify

Helen kills it with the customer service! I had a few issues after installing the app and she had everything fixed for me within a few hours. Couldn't ask for better customer support. Thanks!

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