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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,688)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Kendrick Home

Jun 10, 2025  on Shopify

5 Star PLUS! We built our whole website around this apps features and have LOVED how it performs for us and our customers. It looks great across all platforms and works perfect on mobile. It is easy to use and organize all of our products and product lines. The search feature is fun and interactive. We're beyond impressed with the help team (Helen and Steven - I'm looking at you!!) and they go above and beyond to not only help resolve issues, but to also bring in a whole customized approach to the filter as needed. Helen and Steven are quick about responses and also making sure we are kept in the loop through the process. They are knowledgeable and great at further explaining capabilities. We have personalized products that have to be pushed directly to the product page and cannot be added via "quick buy" and they helped us develop and control the app to fit those needs. I could go on and on about how amazing Globo is as a company and all of their app products are amazing, but this app and team are by far our favorite.

Rena Beau

Jun 10, 2025  on Shopify

Globo customer team offer excellent support. Any queries/issues are dealt with so quickly. We find having the size filter on our website really useful.

Creation Furniture

Jun 10, 2025  on Shopify

Really good app with robust functionality and customization. The support is fantastic. I needed help with a couple of issues and the response was super quick and helpful. Great to know that I can count on the Globo team in case of any problems.

Kristal Kutu

Jun 10, 2025  on Shopify

We have been using this application for a long time to sort and filter products, it has been very useful for us and also the customer support is very fast and successful.

Labels Resale Boutique

Jun 10, 2025  on Shopify

Fantastic customer support! They responded to all of my emails in a punctual manner wand were very kind and accommodating throughout the whole process. I never hesitate to contact support whenever I have a problem, as I know they care about their product and clients.

Barracuda Shop

Jun 09, 2025  on Shopify

Great app to fix the filter function on shopify. Even when something is not working the support is always there to help out. 5 stars!

Grafa Gallery

Jun 09, 2025  on Shopify

The support team at Globo (Helen, Steven and Kylie) were very helpful in resolving the issue I had with my Shopify website.

SIGRID OLSEN

Jun 08, 2025  on Shopify

I have both Smart Product Search and Wishlist Plus apps installed on my store, and initially, Smart Product Search caused the heart icon on product pages (from Wishlist Plus) to disappear. I reached out to their support team and granted them backend access to resolve the issue. While their first fix wasn’t exactly what I expected, they didn’t stop there. After some troubleshooting, they went above and beyond to seamlessly fix the conflict so both apps now work perfectly together, and the heart icon is back exactly where it should be. I truly appreciate their dedication and outstanding customer support — they exceeded my expectations!

TKB Trading

Jun 07, 2025  on Shopify

Very satisfied with the support from these developers. Especially Helen – she was incredibly patient in customizing the app to work with my theme, even though it wasn’t officially supported by their app. Highly recommend!

XOXOKristen.BG

Jun 06, 2025  on Shopify

I've been using this company's apps for a long time, they do great job and the support is amazing, especially Helen. They are quick to respond, resolve and adapt. Thank you!

Jet Ski Parts

Jun 06, 2025  on Shopify

Great app that has really streamlined our new website. Still working through all the different features as we continue to build the quality of the website. During this process the help from Helen with different ways to set things up or to fix the bugs from previous uninstalled apps has been excellent. Thanks for a great app and great support from Helen. Cheers Mitch

Jackeroo Boutique

Jun 03, 2025  on Shopify

Great customer service from Helen. We were having some integration issues and she resolved the problem quickly and efficiently.

Fitness Warehouse Australia

Jun 03, 2025  on Shopify

Good app, we reviewed several and found this to be the best. It does a lot of what we want plus the support provided by the team is great. Thank you Globo!

RespShop

May 30, 2025  on Shopify

We've had a great experience using the Smart Product Filter & Search app. It's user-friendly, highly functional, and has improved our store's navigation. A special thanks to Helen, who helped us customize the app to fit our specific requirements. Her responsiveness and attention to detail made the setup process smooth and stress-free. We truly appreciate the outstanding support. Thank you, Helen!

Harveys Menswear

May 30, 2025  on Shopify

great product/app but even better service. Needed help to set this up and recived help within hours of download and everything was uploaded just how i wanted it. Highly recommend.

Latitudini Mobili

May 30, 2025  on Shopify

The app helps us do what we need (which is basically filter by size - crazy is so hard to do so natively on Shopify) and the support is great: Helen was very helpful in resolving our issue! Recommended!

Dorina

May 30, 2025  on Shopify

We've been using Smart Product Filter & Search on our Shopify store and it's been a great tool for improving our product navigation and user experience. The app is easy to set up and very flexible in terms of customization. A special thanks to Helen from the support team, who was incredibly helpful and responsive. She helped us resolve a few issues and took the time to explain how things worked behind the scenes, which made a real difference. Great customer service! Highly recommend this app if you're looking to upgrade your store’s filtering and search functions.

Koral Secrets Kosova

May 29, 2025  on Shopify

This app has been a game-changer for our store’s navigation and product discovery. The AI-powered search delivers accurate results, making it easier for our customers to find what they need. Filters are fully customizable and integrate smoothly with our product catalog. We’ve seen a noticeable improvement in conversion rates since installing it. The support team is also very helpful and quick to respond. Definitely worth the investment!

Cherry Diva

May 28, 2025  on Shopify

Excellent customer service. I had a slight issue with my theme layout when installing the app and they fixed it within a few hours. I had the same issue when we had a theme update and again they responded within minutes and fixed my issue. The app makes finding products so much easier on the store and knowing that the team will help with any issues gives you the confidence to keep using the app.

Art Supplies Australia

May 28, 2025  on Shopify

We’ve been using the Product Filter & Search app, and it’s been fantastic for improving the customer experience on our site. The search and filters work perfectly! A big thanks to Helen for her amazing support—she made everything so much easier for us. Highly recommend this app!

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