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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,960)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

lassurenas

Feb 10, 2025  on Shopify

We are extremely impressed with the support team’s responsiveness and efficiency. They resolved our request incredibly fast, ensuring that everything worked perfectly on our site. The service was outstanding, and we truly appreciate their dedication to helping customers. Highly recommend!

Shelter Outfitters

Feb 06, 2025  on Shopify

Helen has been fantastic in helping troubleshoot issues with our store. Thank you Helen for the amazing work!

Bambury

Feb 06, 2025  on Shopify

Helen & the team were very prompt and helpful in helping sort out any bugs or issues during App integration. Email thread got quite long and sometimes points were missed or not explained in much detail during the back and forth but overall happy with the service! There are still more features we want to implement and Helen & the team seem very receptive to any questions.

Trident Active®

Feb 04, 2025  on Shopify

Great app which solved my variant product display issue. The service is amazing and Helen has been really good to deal with. Any issues raised are resolved in a timely manner.

Eastpak US SIT

Jan 26, 2025  on Shopify

We inherited shopify site from one of our partners. As part of the code was generated by old version app, we are not able to figure out the issue. After opening ticket, we got an immediate response from both support and development teams. Developement team got collab access and identified issue with our environment. Thanks a lot to Helen who helped to fix sort and filter.

Christina Kosmetik

Jan 24, 2025  on Shopify

The app is amazing! It’s easy to use, customizable, and fits our needs perfectly. A special shoutout to Helen from customer support—she’s incredibly responsive, knowledgeable, and always goes above and beyond to assist us. Helen truly makes the experience even better!

Parlour X

Jan 22, 2025  on Shopify

Helen has helped made the integration smooth by customising our website. She has been very responsive.

De'cassett

Jan 22, 2025  on Shopify

I've had an excellent experience with Globo Software Solution's app and service. The support provided by Helen has been outstanding. Helen's assistance has been incredibly helpful and responsive, ensuring that all my questions and concerns were addressed promptly. I highly recommend their app for anyone looking for a reliable and user-friendly solution on the Shopify app store. Thank you, Helen and the Globo Support Team, for your exceptional service!

Custom Carmats

Jan 22, 2025  on Shopify

Helen provided us with an incredibly quick response and resolution to a problem we had when upgrading our filter app. Everything working nicely now and couldn't happier. A+ for customer service AND dev support

Matt Estlea

Jan 22, 2025  on Shopify

Absolutely fantastic app that is well worth the money. It works so much better than the default filtering system on Shopify and is much easier to understand too. I would recommend running the plugin on a test site first to get an idea of how it functions too. You may find that the functionality you're looking for only shows up in the settings of the plugin once you've gone through the initialisation of the first filter. That's what I found anyway. Additionally, the support team were great at resolving both a function issue and an aesthetic issue. Helen was able to fix both challenges that I had come across in less than 24 hours to perfection. Suffice to say we're going to be using a lot more of this plugin in the future and there is no doubt that it's already generated an uplift in revenue.

SurfacesGalore

Jan 17, 2025  on Shopify

We recently installed the Globo Search Filter app, and the experience has been absolutely fantastic. Helen was incredibly helpful from the start, providing prompt and outstanding support. The app itself is amazing, and their customer service truly sets them apart, making the company A+ in every way. Thank you, Helen, for all your effort and dedication—we’re really happy with the app and look forward to working with you for a long time!

Wild Hank

Jan 15, 2025  on Shopify

This app does exactly what I needed! I overlooked a setting option and reached out to support for help and Helen was so quick to help change the setting and then also show me exactly where it was so I could change in the future. 10/10 would recommend!! Great app & Great Support!

Chien Aventures

Jan 15, 2025  on Shopify

Thank you so much for this wonderful service. It was about a refund, Helen helped to solve my problem! Thanks again for her dedicated work!

Vussua

Jan 14, 2025  on Shopify

We use this filtering app in our jewelry stores. we have tons tons of products in our store. It is messing using shopify filter. this filter app is just perfect for us!!! save us tons of time !!! Helen is soooo nice and helps us solve the problem we met.

Marché Alpin

Jan 14, 2025  on Shopify

Great customer service and quick response and can adapt the application according to your requests and your website. Special mention to Helen who was very kind and follows up regularly!

Sticks & Doodles

Jan 13, 2025  on Shopify

Great app - solves so many problems. The split varients into products is amazing, and it has a great predictive search without much setup. Honestly - I am the kind of person that typically needs to dig into an app to make it do what I want, and that's not the case with this - been perfect right out of the box. Helen was great for support - had a small issue with css and she fixed it quickly. Also didnt make me feel stupid when I asked a dumb question which is so appreciated. Great job team! Kyle

Hanevild

Jan 13, 2025  on Shopify

Jeg er meget tilfreds med Helen, fra smart product filters. De løste mine udfordringer på 24 timer og designede et element som passede til mit tema. VIRKELIG god service!

House of Europa

Jan 11, 2025  on Shopify

Really great app and super easy to use with tons of flexibility. The customer service is also prompt and efficient; Helen was great helping me resolve some coding issues and updating my theme.

Avalon Flooring

Jan 09, 2025  on Shopify

We wanted to get away from a custom product filter and this app came up in our research. It was exactly what we were looking for! We worked with Helen (who was fantastic) to work out all of the minor details to make a clean swap with what we had. 5/5 would highly recommend!

www.LeesbrillenKopen.com

Jan 08, 2025  on Shopify

I reached out because my filter disappeared in my theme. They adequately restored it and everything is working again within a day it was fixed. Thank you so much Helen, David and team! Very happy.

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