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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (2,044)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Myriam Nader Haitian Art Gallery

Mar 17, 2025  on Shopify

I highly recommend the app that made my site more friendly. Their customer service is excellent and smooth!

Leavys Shoes

Mar 14, 2025  on Shopify

Wonderful filtering options that work very well and fast with my theme. Helen and Stephen from the support team were very helpful!

MagneticHoop

Mar 14, 2025  on Shopify

This is my first time using Smart Product Filter & Search App. I would say it is definitely a great app. First of all, in terms of performance, I use the Athens theme template, and the app can be well integrated with my theme, and it looks like a whole, making my website layout perfect and beautiful. Moreover, it loads very quickly. When I click on the filter value, the results are always loaded quickly, which is undoubtedly a very good experience for the visitors of our website. In addition, the team service of Globo is also great. Especially the technician Helen, who gave me great support. When I tried to write a ticket for the first time, I thought I would have to wait a long time to get a reply. Unexpectedly, someone replied to the email very quickly. Helen is a very smart and excellent technician. She can always quickly understand the various customized problems I raised and quickly help me solve them to achieve the effect I want. I would like to thank Helen again. If you need a filter app, Smart Product Filter & Search is definitely not to be missed.

ビープライス

Mar 12, 2025  on Shopify

I was really impressed with the support—response time was lightning fast, and the fix was spot-on! Helen's assistance was outstanding; my bug was resolved in no time. Although it turned out to be a known issue and I wish the service update had already addressed it, overall, I'm completely satisfied with the support. No complaints at all!

Eco Torque

Mar 11, 2025  on Shopify

Only on the trial period and they have already delivered outstanding customer service. Both Helen and Steven helped with a feature request from their app and within 24 hour, have adjusted coding to get exactly what we need! Will be using this software after the trial without a doubt! Thank you for your help.

Hull's Art Supply & Framing

Mar 11, 2025  on Shopify

We have 20,000 products, and this app manages them flawlessly. The support is exceptional—truly above and beyond. Recently, I reached out with a question, and instead of a long email exchange, they went in and made the change for me within a day. Absolutely amazing!

DAVID GUNER

Mar 10, 2025  on Shopify

Smart Product Filter & Search has significantly improved our store by allowing customers to find products quickly and easily. The user-friendly interface and powerful filtering options make shopping a seamless experience. Plus, the support team is incredibly responsive and helpful! Highly recommended.

Raas

Mar 10, 2025  on Shopify

We wanted the collections page customized, and Helen and her team went above and beyond to make it happen. They were incredibly responsive, even on weekends. Excellent support!

Sunstone Power Industrial GmbH

Mar 08, 2025  on Shopify

Before running this store, I had already been a loyal customer of this product for three years. If you're looking for an app that can effectively categorize products and enhance the search experience on your Shopify store, then Globo Product Filter & Search is indeed an excellent choice. What's just as impressive as the product itself is the enthusiasm of the Globo team, with technical support services responding within 24 hours. I especially want to thank Helen for her warm and helpful support every time. You guys are the best!

Arkon Mounts

Mar 06, 2025  on Shopify

This app is great and the customer support is quick. We recently had an issue that appeared to have been caused by Shopify updates where it removed our styling to our search. Helen went above and beyond in trying to contact us and help with our issue. She resolved it quickly, and communicated thoroughly what the problem was.

Redcat Eyewear

Mar 06, 2025  on Shopify

This was exactly what I needed to vastly improve the filter UI of my theme. I'm really happy with the results and with the support from the devs!

Comptoir 102

Mar 06, 2025  on Shopify

We had a small glitch that needed urgent assistance and the support team was so quick to assist, HELEN was so responsive, and literally helped us solve the issue within minutes.

All Good Leather Co.

Mar 05, 2025  on Shopify

Great App with Top-Notch Customer Support! I’ve used this app on two different shops now, and it’s the best out there. The options are robust, and the interface is super easy to navigate. The instant search feature on the collection page is an incredible addition, making it easy to explore our large catalog. Every time I’ve had a question or needed help, their customer support has been quick to respond, helpful, and thorough. A special shout-out to Helen—she always goes above and beyond, following up to ensure we’re completely satisfied with the service. Highly recommend!

Volante Design

Mar 05, 2025  on Shopify

The support team at Smart Product Filter & Search is fantastic and has helped me troubleshoot issues that fall outside of their app (after mistakenly thinking the app was causing them. Great value

DramaShare Ministries

Mar 05, 2025  on Shopify

Super helpful and quick to respond, especially when themes were updated and adjustments were needed for the Smart Product Filter & Search due to custom coding. Very impressed!

KNB Mills

Mar 04, 2025  on Shopify

Helen is terrific and fast! She fixed glitches on my website so quickly, and I am so impressed and appreciative of her help. Highly recommend!

Alderfer Lumber

Mar 03, 2025  on Shopify

The app was very easy to install, incredibly customizable, and the support team were great when we asked for help with customizing it. We would highly recommend.

AST Suspension UK

Mar 03, 2025  on Shopify

This solved our Year Make Model filter problem which we were looking for. Hats off to these guys for making the process so easy to implement. Moreover, super support from their team.

A'NUE MIAMI

Mar 01, 2025  on Shopify

Globo customer service is top tier. I need to have coding updated on the app so that our Thank You page can run seamlessly with Shopify's new updates and they completed the job within 24 hours.

Petit Louli

Feb 27, 2025  on Shopify

Besides doing what it says it does, the customer support is stellar. Helen has helped in all tweaking tasks flawlessly and promptly. Very happy with how this app, added to Helen's assistance, performs.

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