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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,738)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Little Barn

Jul 15, 2025  on Shopify

Love this app and how helpful the team is, especially Helen! Very responsive and very helpful. I recently purchased and new theme and it is not on the list of the compatible themes. I reached out to see if the team could help, they managed to resolve it within 1-2 days! Highly recommend :)

IR Wheels

Jul 14, 2025  on Shopify

bomben service der so gut wie 24/7 für einen da ist! App ist auch perfekt für jegliche Art von Shop - besonders little Helen

Aveson

Jul 14, 2025  on Shopify

So far, this app has been great and has made the sorting and filtering on my store much better. At first, I wasn't thrilled about the appearance of the filtering and buttons, etc., but then I realized you can customize the colors and everything, so now it looks great with the rest of my store. I had one issue with my product ratings not showing up in my product collections, but Helen was able to resolve it really quickly! Thanks!

The Refined Home

Jul 11, 2025  on Shopify

Firstly, outstanding filtering and searching system so much better that shopifies basic search engine 10/10 would highly recommend if you want a more complex filtering system. Not to mention the customer support is amazing and are on hand basically 24/7. Special mention to Helen for her work bring my vision to life. Very appreciated.

Tuwi

Jul 10, 2025  on Shopify

App works great, easy to set up. Can also work together with the standard filter app from shopify. And great support.*

Grey and Sanders

Jul 10, 2025  on Shopify

Helen was super quick and thorough in answering all my questions. Easy app to use and navigate around :)

The Comfy

Jul 09, 2025  on Shopify

We no longer use this app because of our themes native integration with filters, but it was really helpful when we didn't have this feature on our store. When we went to cancel, Helen was able to help us with this and she was great to work with! Thanks Helen!

SBX Performance

Jul 09, 2025  on Shopify

"Fast Support, Great App – Works Perfectly!" I had an issue with the mobile search not showing filters correctly, and the support team responded super quickly and fixed everything in no time. They were fast, professional, and incredibly helpful. The app is working beautifully now across desktop and mobile. It’s flexible, easy to configure, and has all the advanced filtering features I needed for my car parts store. The UI is clean, and the filtering performance is smooth. So far, this has been the best search + filter app I’ve used on Shopify. Highly recommend it — 5 stars all the way! Thank you to my customer support agent Helen

G.M. COLLIN® Skincare | Official Site

Jul 09, 2025  on Shopify

Great app! Helen from the support team was incredibly responsive and quickly handled the customizations we needed for our website.

Geeklane

Jul 09, 2025  on Shopify

This app I would say is made for pop-up or non brand stores as it has a lot of bugs & page speed issue even after their team trying to fix it for 5-6 days. The support is really slow & do not know answer to most of the queries or issues for which they have to consult "developer team" which takes almost a whole day. The collections also do not auto-update after products are jumbled, we have to press "sync now" button every time. Their team messed with our theme files only for us to take a decision that this is not a viable solution for the long run.

Automize

Jul 09, 2025  on Shopify

The support is incredibly fast and the app is pretty easy to use. Definitely a game changer for stores that need a Year Make Model filter. Special thanks to Helen from the support team <3

Flirty Pineapple

Jul 08, 2025  on Shopify

I wish I discovered this app sooner! It is exactly what we need for enhancing the navigation and filtering of our website. I needed some quick assistance and Helen was prompt and looked after exactly what I needed!

Forager Vintage

Jul 08, 2025  on Shopify

This app has been great for all sorts of filters I need for Shopify, including colors, sizes, materials, etc. I've used it for a few years, and it's been simple to use. In the rare case that I encounter a bug, support has been LIGHTNING FAST in fixing it. I'm leaving a review today after Helen helped me fix a bug within minutes of emailing. (I really appreciate it!!) They definitely won me as a customer. Great app, great customer service!

LunLux

Jul 08, 2025  on Shopify

Super useful app and amazing support! I’m really happy with this app. It’s clear, easy to use and does exactly what I need to run my shop more efficiently. What truly made the difference was the incredible support from Helen. She was extremely helpful, responded quickly and really thought along with me. Thanks to her, everything was set up smoothly and works perfectly. Highly recommended!

The LuminXP

Jul 04, 2025  on Shopify

I love the application, your support staff is excellent ... Helen is a very attentive person, I want her to help them. They are great !!!

Common Goods

Jul 03, 2025  on Shopify

I've used at least 4 different search and filter apps over 7 years in e-comm and 15k+ product catalogue. This app if lightyears better than the others - especially thanks to the speedy and thorough support - thanks Helen! The search results do need some custom tweaking to figure out how best the algo will index your products, but overall works well.

800Flower

Jul 02, 2025  on Shopify

We installed this filter and search plugin to make our product catalog easier to browse — and it made a huge difference. The setup was straightforward, and the customization options are very flexible. Now customers can filter by size, color, availability, and more without getting lost.

Kvalitetstid.no

Jul 01, 2025  on Shopify

Highly recommended! This app delivers great value for us; not only in the core features, but also fantastic customer support! We've been able to customize a lot to fit some very specific needs, both through the basic in-app editor for smaller changes, and liquid code snippets for tailoring to our exact needs. Support is always super quick to help out whenever there's something I'm unable to do, from customization to fixing errors.

Wiedemann Manufaktur

Jul 01, 2025  on Shopify

Great App, great Customer Support! This App solves a lot of things simultaneously. We have a heavy individualised shop, lots of non-standard-code. The Support team is always fast to respond and eager to solve whatever issues arise. There hasn't been a single issue, where the support wasn't at their heels and created solutions. It's refreshing to be working with such an enthusiastic and capable team. Shoutout to Helen for always being nice and responsive

NipponKits

Jul 01, 2025  on Shopify

Amazing app and excellent support, i recommend, they support also translation for as many languages as you have on your website and the app is easy to use and setup

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