Clara, was exceptional at customer service. All my questions were answered as well as the customer modification on search. Thank you.

The app is not bad but the support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue

We have been using this app for a while and appreciate the additional features it offers our customers. There was some issues with the app but Helen & Clara helped us fix it! They were both very nice and professional. I appreciate their help. Luckily, this all happened late for our customers, and they were online to help via Chat.

Steven was a massive help. I was confused on how to do certain tweaks and Steven made it possible right away. Big thank you!

The app is not bad but the support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it.

L'application est facile à installer, le service à la clientèle est rapide et efficace pour les personnalisations ou les problèmes à régler (Merci Clara!). L'ajout des filtres est une fonction très appréciée de nos clientes! Seul bémol : il faut synchroniser manuellement l'app chaque fois qu'on fait des modifications à nos collections (collections automatiques) car ce processus ne se fait pas automatiquement. Ce serait bien que cette synchro se fasse automatiquement à intervalles réguliers.

Steven was a great help with trouble shooting some issues I was having with how I set up the filters for my website (having a second set of eyes from someone who knows this stuff well is great!). He was friendly and was able to find and explain the problems to me very well and the problems were fixed on the spot. Thanks Steven!

J’ai demandé à plusieurs reprise de l’aide pour certains problèmes que je rencontrais, et j’ai toujours eu le droit à une super réactivité de l’équipe. Avec un suivi par mail, pour s’assurer que tout se passait bien dans les semaines qui suivaient. Et ce la fait plusieurs années que j’utilise cette application pour mon site Merci à Helen et Clara pour leur aide et leur super réactivité

Needed a small customization to the filtering functionality. After clarifying my requirements Globo staff addressed the request within a day. Many app developers do not provide this kind of quick turnaround. Quite pleased with the result and the process of getting the change implemented.

So far they've been responsive and quick to fix our issues (all setup driven issues). We had some minor issues with displays that they fixed immediately and the search now does everything we need. So far, so good.

Poor Support system. No Live support during installations. Bit complex if you have already a filter in place.

Helen was able to resolve major issues stemming from my custom theme coding so quickly--I really appreciate her support and the ease of the product itself.

The app is not bad but the support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscibing for the Professional plan but now we would go for the Basic plan.

Clara was very helpful with helping me set up filters for my store website. She was responsive, and solved all of my issues quickly and effectively.

great app and great customer service they solve any problem in less than 24 hours and sometimes faster

Clara rocks. She had brilliant knowledge and communication skills. I felt calm and secure that my issue was being handled by the very best. I will be using this app across our other Shopify stores now. 1. because of the functionality of the app, but most importantly because I know that any issue will be handled by highly skilled people like Clara. Thank you!

Thanks again to Helen for her support and patience. Everything is now working perfectly again. Loïc Troyes Dubois Paris Créations Virtuelles

La aplicación nos ayuda a que se sincronicen más 30 mil artículos, el soporte es increible, nos solucionaron un problema en menos de 10 minutos, recomendamos ampliamente la app

Excellent Support – Issue Fixed Quickly & Boosted Our Store Performance We had a technical issue on our Shopify store that couldn’t be fixed through normal theme settings or coding. The support team requested collaborator access, and once granted, they resolved the problem very fast. Helen was extremely polite, helpful, and responded to every message quickly. Brilliant customer service and technical expertise. Since using this software, we’ve also seen an increase in our sales volume on vipnumbersuk.co.uk, so the app is genuinely making a positive difference as well. Highly recommended for any Shopify store looking for smooth functionality and reliable support.

We've only just finished the trial but so far our experience with this app for our large catalogue has been great. It does exactly what I was hoping it would, helping our customers find precisely what they're looking for. Helen in support was helpful when I had questions or issues with adding the app to our theme.