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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,834)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

WebKitchenDepot

Aug 29, 2025  on Shopify

We ran into some technical issues and support was able to resolve our issue pretty quickly and swiftly. Very friendly and knowledgeable, shoutout to Helen for her help!

Envelopes.co.uk

Aug 29, 2025  on Shopify

Great app and super support from the team. Any issues are resolved quickly with functionality matching that of other more expensive filter apps. Would recommend!

GTE Engineering

Aug 28, 2025  on Shopify

One of the BEST ! Easy to use, and Hellen is the support tech; she can make it happen! Thank you all.

Moy Furniture Centre

Aug 27, 2025  on Shopify

Great app and outstanding support. The team was very helpful and responded within seconds. Highly recommend!

Valentine Wigs

Aug 26, 2025  on Shopify

This app has been performing really well for our store and does exactly what we need. The setup was straightforward, and whenever we’ve had a question or needed help the support team has been quick and helpful. Highly recommend to anyone looking for a reliable solution.

Summit Sportswear

Aug 25, 2025  on Shopify

Haven't used this app for long but it is already a huge improvement over the native Search and Discover app that Shopify offers. Lots of flexibility here. The only thing negative I've found is pretty minor and that's the product count not being right justified by default in the layout. Some custom CSS takes care of this though. Highly recommend.

VALIRAM247.COM

Aug 25, 2025  on Shopify

Works great. Helen has been of great help from their support team. I have been using this plugin for close to 4 years.

Sacred Sound of the Soul

Aug 23, 2025  on Shopify

Helen was very helpful. She understood what we were asking about and offered good, quick solutions.

8Twenty3 Boutique

Aug 22, 2025  on Shopify

I've been using this smart product filter & search for over a year now and it's been great! I've had a few requests come up that I reached out to them about and Helen has been absolutely fantastic, quick to resolve my issues and she's a pleasure to work with. This app really does it all and makes a big difference for our customers shopping experience.

SARTALE

Aug 22, 2025  on Shopify

We’ve had a great experience using this app — it works as intended and is very flexible for our needs. Special thanks to Helen from the support team — she was incredibly helpful, fast, and attentive. We had a few custom requirements related to our theme, and Helen made sure everything was implemented quickly and correctly. It’s rare to see such responsive and high-quality support. Highly recommended!

surf4shoes

Aug 21, 2025  on Shopify

We had a critical issue with our product count after subscribing. I contacted support, and **Helen** resolved our problem incredibly fast. The app itself is powerful, but this level of excellent and effective support makes all the difference. Highly recommended!

Leather Specialties Company

Aug 21, 2025  on Shopify

Helen provided excellent support! Highly recommended. I'm still on my trial and they immediately resolved my issue.

YourFloorStore Ltd

Aug 20, 2025  on Shopify

Super quick and fast at solving issues, Helen was amazing getting back to me for customisation on our site for our Filtering. Highly recommend as they have a great support team.

Proper Vintage

Aug 20, 2025  on Shopify

The support on here is top notch. They respond quickly despite the time difference and executed all my customization request perfectly. Great app, great team!

EDDIE BORGO

Aug 19, 2025  on Shopify

I had a great experience with support team. The filter issue was resolved quickly and smoothly. Special thanks to Helen for her professional and helpful communication throughout the process

Stoked CT

Aug 19, 2025  on Shopify

We’ve been using the Smart Product Filter & Search app and it has worked seamlessly with our Shopify theme. It’s reliable, easy to configure, and gives our customers exactly the filtering experience we wanted. A special mention goes to Helen from their support team — she was incredibly responsive and went above and beyond to help us adjust our setup. The support is prompt, friendly, and very effective. Highly recommend this app if you’re looking for a powerful and well-supported filter and search solution!

P. N. Gadgil & Sons Ltd

Aug 19, 2025  on Shopify

Having a few issues that were resolved promptly, and I received proper advice from the agent. Really appreciate your support, Helen!

NexHome

Aug 18, 2025  on Shopify

Love the filters! Also, a special mention to Helen in support—she was incredibly helpful and solved my problem right away. Excellent app and excellent service!

Ka Ohana Jewelry

Aug 18, 2025  on Shopify

We’ve had such a good experience using Smart Product Filter & Search on our website. Helen was super helpful and responded to our first inquiry within minutes. She answered all our questions, helped us fix the issues we had, and even sent photos to make things easier. Awesome support and a really good app. Thank you!

E-Consumer Pulse™

Aug 18, 2025  on Shopify

Helen was a huge support in enhancing the CX while using this app and ensuring it aligns with the rest of the site. Plus she was quick and incredibly responsive. Would recommend highly reaching out if you need support.

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