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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,960)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Brushmo

Jan 08, 2025  on Shopify

Efficient and Professional Support! I am extremely satisfied with the service provided by the Smart Product Filter & Search team! Their response was incredibly fast, and they not only handled my issues efficiently but also genuinely resolved them. The team offered detailed and effective solutions, ensuring everything worked as expected. This level of professionalism and efficiency gives me great confidence in using their app. I hope to continue enjoying such excellent service in the future! Highly recommend this app—it's reliable and trustworthy!

Prince Distribution

Jan 06, 2025  on Shopify

Helen was great! Quick implementation, and although we had an issue upon installing, she was able to get it fixed right away before anyone noticed. Highly recommend this app and team.

Van Pommeren

Jan 01, 2025  on Shopify

Works as intended! We combine it with custom metafields from Guru. Also, Helen helped (and fixed my issue) me within 3 minutes of submitting a support request.

Elegant Beauty

Jan 01, 2025  on Shopify

The app is very powerful for search results filtering and the listing page filtering. The set up is very easy, And the customer service is super responsive. The CS Helen is very helpful, identifier my problem and give a n effective solution.

LA Readers

Dec 30, 2024  on Shopify

The team at Globo has been incredibly responsive and accommodating when it comes to their app and customization needs. They go above and beyond to ensure everything runs smoothly and are always quick to address any questions or concerns. Working with them has been a genuinely pleasant experience—they're professional, attentive, and committed to delivering top-notch support. Their dedication to customer satisfaction truly sets them apart!

Nutrition Education Store

Dec 29, 2024  on Shopify

I have been using this app for quite some time and have had very good service with it. Lately Helen made a change so that I could have two ways to show the results depending on the category. It is always easy to use no drama and a very good deal. Highly recommend.

Fantasy Nails

Dec 29, 2024  on Shopify

We have installed this app so that our customers can find the perfect product for their needs by selecting options in the filters in a combined manner. We have a catalogue with thousands of references and it is essential that our customers can use filters. Everything works great in the app, and for some specific configuration issues such as adding labels to the grid, the development team (specifically David and Helen) have been very quick to help us and we have achieved the customization we needed.

Sdoyglou

Dec 25, 2024  on Shopify

I'm a complete novice and knew nothing about it. Their technicians were extremely patient and helped me sort everything out. A five-star rating is well-deserved and I highly recommend them.

Phonexus Canada

Dec 24, 2024  on Shopify

I had an issue with the filters not appearing at all when I switched over to a new theme. I sent a request for support and got a reply back from Helen very quickly. Helen requested access and was swiftly able to fix the issue. All of this on Christmas day! I'm very pleased with Helen's service and support. Big shoutout to Helen!

LouElla Wine, Beer & Beverage

Dec 18, 2024  on Shopify

Great app! The best part is that Globo's customer support is so helpful. Helen assisted with getting the app installed and did an amazing job customizing it to our needs.

The Bike Experience

Dec 17, 2024  on Shopify

Es hat alles kurzfristig und reibungslos funktioniert. So muss es sein. Schnelle und unkomplizierte Hilfe!!!

BukiBaby Sunglasses

Dec 17, 2024  on Shopify

Great app to separate products by variant, exactly what I was looking for and easy to set up. + amazing support/service (thank you Helen!)

Waddy Store

Dec 17, 2024  on Shopify

I had a great experience with Helen's support, she is very patient and supportive. My questions and issues are solved in an efficient way with her and her tech team behind. By looking at our store display now, i think it is worthy for us to continue using the plugin.

Modehaus Valenstein

Dec 12, 2024  on Shopify

De service bij dit bedrijf is super goed. Ze antwoorden erg snel op de mails en ze zijn super behulpzaam met alles. Deze app is 10x beter dan de search & discovery app van shopify voor de filters. Je kunt hierbij de filters per collectie aanpassen en het is ook nog eens gebruiksvriendelijk. Ik zou deze app voor iedere e-commerce ondernemer kunnen aanraden, zodat je klanten goed kunnen navigeren door je website. Nogmaals bedankt aan het hele team voor de service die ze ons hebben geleverd!

My Store

Dec 12, 2024  on Shopify

This plugin is good, there are some limitations, but support helped me with every problem I had. So I managed to do what I wanted on my page. Thanks Helen for her support.

PBC Linear

Dec 10, 2024  on Shopify

Amazing Support and Great Features! I’ve had a fantastic experience with the team behind the Smart Product Filter & Search App. When I reached out with a request involving custom filters and data recovery, they responded almost immediately and went above and beyond to help resolve my issues. Their support team was incredibly helpful and accommodating, ensuring everything worked smoothly for our store. The app itself has great features and has been a game-changer for our product organization. Highly recommend this app for anyone looking for powerful product filtering options and outstanding customer service!

MetalDetector.com

Dec 10, 2024  on Shopify

We use this filtering app in our product search on our Shopify store. We have over 2000+ products, 40+ collections and 500+ pages/blogs, so filtering is crucial! The features in the app have been relatively useful. We recently did run into some default code issues that searched suggestions / actions filter names within collections tab by default. However, Helen helped trouble shoot this with their development team and we had a resolution within 48 hrs. Very helpful, prompt service given that some customers informed us that they didn't buy from us because no items returned for their search criteria.

Off-Grid Source

Dec 09, 2024  on Shopify

I’ve been using the Globo Search and Filter app on my store and have been thoroughly impressed not only by its functionality but also by the incredible support team behind it. I needed several custom changes to fit my shop’s unique design and product layout, and the Globo support team delivered beyond my expectations. They were responsive, attentive, and went the extra mile to make sure every detail matched my exact specifications. It’s rare to find such dedicated support these days, and it’s truly made the difference in how seamlessly this app fits into my store. Highly recommended!

MRCOOL HVAC Supply

Dec 09, 2024  on Shopify

Amazing app. Filters work great and the team behind the app are friendly, helpful, efficient, and professional. Recommend it highly.

Zep Inc.

Dec 08, 2024  on Shopify

Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning. I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.

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