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Customer reviews: Smart Product Filter & Search

Develop by Shopify

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,971)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Coastal Collection Co.

Nov 03, 2025  on Shopify

Thoroughly impressed by the quick turn around that Helen provided in trouble shooting and solving my website issue. In a matter of minutes she fixed the issue that i was trying to fix for days!! Thanks so much Helen

Silver Fox Labeling

Nov 03, 2025  on Shopify

Brilliant app, exactly what I was looking for. Created a pretty comprehensive filter for our 500+ SKUs. Steven in support was extremely useful.

Cristina Restrepo.

Nov 02, 2025  on Shopify

My developer found several bugs, however Helen and the entire team diligently supported our developer in implementing the fixes. Everything is working perfectly now.

Refraction Lighting

Nov 02, 2025  on Shopify

Shoutout to Helen from their team. She was able to get our issue sorted quickly and was great to work with. The app has worked great for us and we recommend it to others.

Bigger Than Basketball

Nov 01, 2025  on Shopify

Incredible customer support. Clara helped me many times and custom coded features for me to make sure everything was perfect. 10/10 customer service. Thank you Clara!

Nakiki Crystals

Oct 31, 2025  on Shopify

Great support and assistance with this app. Helen helped with my requests for some custom adjustments. Super happy with the service and results!

Exclusivia

Oct 30, 2025  on Shopify

Really good app if you have alot of products. Amazing support as well, they can customise everything. SO far so good.

Mamut Concept Store

Oct 30, 2025  on Shopify

tengo una tienda online con muchos productos y me han ayudado mucho. están pendientes de las solicitudes, no te dejan solo y además solucionan. Es lo que busco. Recomendable 100%

Stylish Hound

Oct 26, 2025  on Shopify

Clara was able to assist my concerns. Hopefully to bump her next time, if I have some issues or concerns that needs help

Furbish Studio

Oct 24, 2025  on Shopify

There are tons of benefits to this app and really just one con: there is no real documentation on how to implement, configure, and customize your filters. If you're a DIYer using the app, you will need to work with their support team. The upside is, their support team is very efficient.

La casa del TPV

Oct 24, 2025  on Shopify

Me solucionan los tickets en 24h; más contenta no puedo estar; mi página funciona estupendamente. Muchísimas gracias Clara por solucionarme todo :)

Mototechniks

Oct 23, 2025  on Shopify

Great app, with lots of functionality, that I am looking forward to using. The filter enables us easily to choose what information we want to use with each collection. We had a few issues with integrating it with our theme (Fabric) but I made contact with the suport team and this was sorted within a couple of hours. Excellent customer service.

Melt Cartel

Oct 22, 2025  on Shopify

The app works great, is easy to configure, and provides prompt customer service when necessary! Clara helped me figure out an issue I had while adding new variants in just a few minutes. I would recommend.

Diamonds By Raymond Lee

Oct 21, 2025  on Shopify

Customer service was excellent, very helpful with my questions and the issues were resolved on the spot, recommended!

Crosshatch

Oct 20, 2025  on Shopify

This app is easy to use and works really well for customising collection pages. The filtering and design options make it much easier to improve product sorting and page layouts. Whenever I’ve had a question, the support team has been quick, clear, and very helpful — special thanks to Helen for her great assistance. Overall, it’s a great app with excellent features and outstanding customer support!

FEMTO Instrumentación S.L.

Oct 20, 2025  on Shopify

Es una aplicación muy completa, en todo lo que la he estado utilizando, ha funcionado muy bien, solo me gustaría poder personalizarla mas, pero por lo demás esta muy bien

HEERA DIAMONDS

Oct 17, 2025  on Shopify

Excellent app with outstanding support! The Smart Product Filter & Search app works flawlessly, especially when handling complex metafield data. The support team was quick to resolve any issues and answered all of my questions about functionality.

Webshop STAS PARTS

Oct 17, 2025  on Shopify

I’m really satisfied with the team’s support. Whenever I have a question, I receive a prompt and helpful response that truly helps me move forward.

ATHEIST shoes

Oct 17, 2025  on Shopify

We've happily used the app for a few years now and always been grateful for speedy and comprehensive support from Helen, as we adjust things to fit our site's developing needs.

Eclipse Magnetics Ltd

Oct 17, 2025  on Shopify

We had a query in the layout and the team were quickly available to help with this! Special mention to Helen for swiftly making the changes needed! Thank you

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