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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,960)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Naturellement Bio

Nov 19, 2024  on Shopify

L'équipe est vraiment super, prête à aider pour que l'application reproduise fidélement le design de votre thème. Sans parler des fonctionnalités qui sont vraiment incroyables ! Un must-have !! Merci beaucoup !

Dynojet UK

Nov 18, 2024  on Shopify

The app works great and has fulfilled all our needs. We have 4000 listings on our website and the search, and Year/Make/Model search works perfectly. Helen has been a pleasure to deal with and has instantly sorted any extra request we have had.

VDM THE LABEL

Nov 17, 2024  on Shopify

Easy to set up. Great support from Helen. She was so responsive and got our ticket resolved within 2 hours which is unheard of.

Le'Loyn Parfums

Nov 17, 2024  on Shopify

Excelente aplicativo, suporte muito atencioso, meu thema não funcionava com o aplicativo por padrão contudo o suporte configurou e personalizou o thema principal

Sandy Store ByNet

Nov 14, 2024  on Shopify

Un grand bravo à Helen et à l'équipe de Globo Software Solution ! Leur application est vraiment efficace et leur service client est exceptionnel. Helen a été réactive, patiente et très professionnelle dans ses réponses, ce qui est rare et précieux. L'application est idéale pour les boutiques dont les catalogues sont déjà bien structurés, et elle fonctionne parfaitement dans ce cadre. Pour les boutiques en phase de structuration, quelques outils supplémentaires pour automatiser la gestion des attributs seraient un vrai plus. Malgré cela, l'engagement d'Helen et de son équipe a largement compensé ces petites limites. Je recommande vivement Globo pour leur sérieux et leur souci de bien faire.

Organic Lab MY

Nov 13, 2024  on Shopify

We encountered an issue where products weren’t displaying in the collections, but Helen and her team quickly resolved it. Thank you for the excellent support! Great communication as well :)

PESSOA CLUB

Nov 12, 2024  on Shopify

I am extremely satisfied with Helen's service! She responded quickly and handled my issues with exceptional efficiency, resolving my requests every time. Helen paid great attention to detail and followed up proactively to ensure everything was fully resolved. Her professionalism and patience made my experience truly enjoyable. I highly recommend this outstanding customer service representative!

Fabilicious Fashion

Nov 12, 2024  on Shopify

Made it live on our store and then it basically just resulted in no products for our collection. Totally strange and had to uninstall it

Mi tienda

Nov 11, 2024  on Shopify

Excellent app and service! From the beginning, Helen was very kind and quick to respond to my requests. She was always attentive, making sure everything progressed smoothly and helped me resolve every issue that came up while integrating the app with my theme. Highly recommended for their professionalism and customer care!

Known Source

Nov 07, 2024  on Shopify

Good customer experience! Even add the spinner that we need to eager load the products! Very fast response. Hope they scale to the moon!

Technically Stable

Nov 07, 2024  on Shopify

Helen is amazing!! I had a fixed required to make the search function work on our theme. I preferred not to pay our third party developers to implement this so I asked Helen. She had it fixed within 24 hours and it was all included in our monthly fee. I cannot express how happy I am with the changes the team have made. Thanks a million!

American Composers Alliance

Nov 06, 2024  on Shopify

Powerful search options and customizations; made our catalog of 10,000+ books MUCH easier to work with for customers. Customer service has been fantastic, too; we've been working with Helen, and she has been on top of whatever we need customized.

VibeCore

Nov 05, 2024  on Shopify

Thank you very much Helen for all your great help with integrating the app into my theme! Looks great :)

PHS Courses

Nov 05, 2024  on Shopify

We've been using Globo Smart Filters for years now and we can genuinely say the app does a great job and support is like no other, we're very happy with the service. Thank you!

Amanda Collection

Nov 05, 2024  on Shopify

Helen was amazing, she solve it in less than 5 minutes. The attention was incredible! Thank u so much

Grand Le Mar

Nov 04, 2024  on Shopify

Helen from their customer support team is wonderful! Can highly recommend this app! It fulfilled all of our needs and is easy to set up

Karma Hund Shop

Nov 04, 2024  on Shopify

App is down. Support E-Mail does not react. This is the 2nd time within 4 weeks that the product is not working. As I can't contact anyone I'm writing this review. I want my money back!

Iluminacion de Diseño

Nov 04, 2024  on Shopify

Hola, estamos muy contentos con esta aplicación, sin embargo no se que ocurre que hoy no me permite abrirla.

Parfumprobenportal

Nov 04, 2024  on Shopify

Great App and Great Support. Many good features and easy to use. Support is quick, helpful and kind. Helen, who helped me from the support, did great work.

Vinguys

Nov 04, 2024  on Shopify

“I’m impressed with the technical support! Whenever I encountered an issue, their team responded quickly with solutions and patiently answered all my questions. It was a fantastic experience that made me feel valued as a customer. I highly recommend it!

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