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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,738)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

XOXOKristen.BG

Jun 06, 2025  on Shopify

I've been using this company's apps for a long time, they do great job and the support is amazing, especially Helen. They are quick to respond, resolve and adapt. Thank you!

Jet Ski Parts

Jun 06, 2025  on Shopify

Great app that has really streamlined our new website. Still working through all the different features as we continue to build the quality of the website. During this process the help from Helen with different ways to set things up or to fix the bugs from previous uninstalled apps has been excellent. Thanks for a great app and great support from Helen. Cheers Mitch

Jackeroo Boutique

Jun 03, 2025  on Shopify

Great customer service from Helen. We were having some integration issues and she resolved the problem quickly and efficiently.

Fitness Warehouse Australia

Jun 03, 2025  on Shopify

Good app, we reviewed several and found this to be the best. It does a lot of what we want plus the support provided by the team is great. Thank you Globo!

RespShop

May 30, 2025  on Shopify

We've had a great experience using the Smart Product Filter & Search app. It's user-friendly, highly functional, and has improved our store's navigation. A special thanks to Helen, who helped us customize the app to fit our specific requirements. Her responsiveness and attention to detail made the setup process smooth and stress-free. We truly appreciate the outstanding support. Thank you, Helen!

Harveys Menswear

May 30, 2025  on Shopify

great product/app but even better service. Needed help to set this up and recived help within hours of download and everything was uploaded just how i wanted it. Highly recommend.

Latitudini Mobili

May 30, 2025  on Shopify

The app helps us do what we need (which is basically filter by size - crazy is so hard to do so natively on Shopify) and the support is great: Helen was very helpful in resolving our issue! Recommended!

Dorina

May 30, 2025  on Shopify

We've been using Smart Product Filter & Search on our Shopify store and it's been a great tool for improving our product navigation and user experience. The app is easy to set up and very flexible in terms of customization. A special thanks to Helen from the support team, who was incredibly helpful and responsive. She helped us resolve a few issues and took the time to explain how things worked behind the scenes, which made a real difference. Great customer service! Highly recommend this app if you're looking to upgrade your store’s filtering and search functions.

Koral Secrets Kosova

May 29, 2025  on Shopify

This app has been a game-changer for our store’s navigation and product discovery. The AI-powered search delivers accurate results, making it easier for our customers to find what they need. Filters are fully customizable and integrate smoothly with our product catalog. We’ve seen a noticeable improvement in conversion rates since installing it. The support team is also very helpful and quick to respond. Definitely worth the investment!

Cherry Diva

May 28, 2025  on Shopify

Excellent customer service. I had a slight issue with my theme layout when installing the app and they fixed it within a few hours. I had the same issue when we had a theme update and again they responded within minutes and fixed my issue. The app makes finding products so much easier on the store and knowing that the team will help with any issues gives you the confidence to keep using the app.

Art Supplies Australia

May 28, 2025  on Shopify

We’ve been using the Product Filter & Search app, and it’s been fantastic for improving the customer experience on our site. The search and filters work perfectly! A big thanks to Helen for her amazing support—she made everything so much easier for us. Highly recommend this app!

Just Go Travel Studios

May 27, 2025  on Shopify

Excellent app. Easily allowed me to have a super useful filter for our collection of 600 plus products. I liked how it allowed us to have a scrollable collection page as well. I had to contact support about one thing (it was my issue with how my theme was setup) and they quickly identified the issue. Highly recommend.

Nella & Sina

May 27, 2025  on Shopify

We’ve had a great experience with the Globo Smart Product Filter & Search app. Helen from the support team was incredibly helpful, quick to respond, and implemented all our customization requests perfectly. Highly recommended!

SNS Laminates

May 26, 2025  on Shopify

Globo customer service is awesome! Big thanks to Helen for her patience and detailed guidance through my queries!

HockeyBag.com

May 23, 2025  on Shopify

Smart Product Filter & Search has been a valuable addition to our store. The app is fast, highly customizable, and significantly enhances the shopping experience by making it easy for customers to find exactly what they need. We’ve particularly benefited from the ability to filter by metafields and the seamless integration with our theme. We also want to express our appreciation for the exceptional support team — their responsiveness and willingness to assist have made a meaningful difference. Thank you for providing such a reliable and well-designed solution.

Tecnología AltérCo

May 22, 2025  on Shopify

We’ve had a great experience with this app — it works exactly as described and adds real value to our store’s user experience. But what truly stands out is the support team. They were patient, knowledgeable, and went the extra mile to help us implement specific customizations.

The Sporting Lodge

May 20, 2025  on Shopify

Highly recommend this app as a filter and search solution. We have tried many options and this is the best one that we have used. The customisation options for the filters and options within are very impressive and the option for product are variant metafields are a game changer. The merging value feature is amazing and you can merge the same option to different merged values which nearly all options do not offer but was a unique solution we needed for our store. The customer service is absolutely top notch and are always happy to help with any issues too! The only suggestions I have to make to the app better with the merging values for you to be able to used the merged values that you created as the actual filter option.

Jay's Wide Shoes

May 16, 2025  on Shopify

We received prompt and effective service from Smart Product Filter. Helen was very pleasant and responsive to our issue. Would definitely feel comfortable dealing with them again.

Joe Aventure

May 16, 2025  on Shopify

Great app, and even better support! Helen was quick to respond to our questions and incredibly helpful. I definitely recommend this app!

Tilary-store

May 15, 2025  on Shopify

We really love this app. It solves all our sorting and filtering needs perfectly. What we appreciate most is how customizable it is. Great job!

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