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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,688)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Wild Hank

Jan 15, 2025  on Shopify

This app does exactly what I needed! I overlooked a setting option and reached out to support for help and Helen was so quick to help change the setting and then also show me exactly where it was so I could change in the future. 10/10 would recommend!! Great app & Great Support!

Chien Aventures

Jan 15, 2025  on Shopify

Thank you so much for this wonderful service. It was about a refund, Helen helped to solve my problem! Thanks again for her dedicated work!

Vussua

Jan 14, 2025  on Shopify

We use this filtering app in our jewelry stores. we have tons tons of products in our store. It is messing using shopify filter. this filter app is just perfect for us!!! save us tons of time !!! Helen is soooo nice and helps us solve the problem we met.

Marché Alpin

Jan 14, 2025  on Shopify

Great customer service and quick response and can adapt the application according to your requests and your website. Special mention to Helen who was very kind and follows up regularly!

Sticks & Doodles

Jan 13, 2025  on Shopify

Great app - solves so many problems. The split varients into products is amazing, and it has a great predictive search without much setup. Honestly - I am the kind of person that typically needs to dig into an app to make it do what I want, and that's not the case with this - been perfect right out of the box. Helen was great for support - had a small issue with css and she fixed it quickly. Also didnt make me feel stupid when I asked a dumb question which is so appreciated. Great job team! Kyle

Hanevild

Jan 13, 2025  on Shopify

Jeg er meget tilfreds med Helen, fra smart product filters. De løste mine udfordringer på 24 timer og designede et element som passede til mit tema. VIRKELIG god service!

House of Europa

Jan 11, 2025  on Shopify

Really great app and super easy to use with tons of flexibility. The customer service is also prompt and efficient; Helen was great helping me resolve some coding issues and updating my theme.

Avalon Flooring

Jan 09, 2025  on Shopify

We wanted to get away from a custom product filter and this app came up in our research. It was exactly what we were looking for! We worked with Helen (who was fantastic) to work out all of the minor details to make a clean swap with what we had. 5/5 would highly recommend!

www.LeesbrillenKopen.com

Jan 08, 2025  on Shopify

I reached out because my filter disappeared in my theme. They adequately restored it and everything is working again within a day it was fixed. Thank you so much Helen, David and team! Very happy.

Brushmo

Jan 08, 2025  on Shopify

Efficient and Professional Support! I am extremely satisfied with the service provided by the Smart Product Filter & Search team! Their response was incredibly fast, and they not only handled my issues efficiently but also genuinely resolved them. The team offered detailed and effective solutions, ensuring everything worked as expected. This level of professionalism and efficiency gives me great confidence in using their app. I hope to continue enjoying such excellent service in the future! Highly recommend this app—it's reliable and trustworthy!

Prince Distribution

Jan 06, 2025  on Shopify

Helen was great! Quick implementation, and although we had an issue upon installing, she was able to get it fixed right away before anyone noticed. Highly recommend this app and team.

Van Pommeren

Jan 01, 2025  on Shopify

Works as intended! We combine it with custom metafields from Guru. Also, Helen helped (and fixed my issue) me within 3 minutes of submitting a support request.

Elegant Beauty

Jan 01, 2025  on Shopify

The app is very powerful for search results filtering and the listing page filtering. The set up is very easy, And the customer service is super responsive. The CS Helen is very helpful, identifier my problem and give a n effective solution.

LA Readers

Dec 30, 2024  on Shopify

The team at Globo has been incredibly responsive and accommodating when it comes to their app and customization needs. They go above and beyond to ensure everything runs smoothly and are always quick to address any questions or concerns. Working with them has been a genuinely pleasant experience—they're professional, attentive, and committed to delivering top-notch support. Their dedication to customer satisfaction truly sets them apart!

Nutrition Education Store

Dec 29, 2024  on Shopify

I have been using this app for quite some time and have had very good service with it. Lately Helen made a change so that I could have two ways to show the results depending on the category. It is always easy to use no drama and a very good deal. Highly recommend.

Fantasy Nails

Dec 29, 2024  on Shopify

We have installed this app so that our customers can find the perfect product for their needs by selecting options in the filters in a combined manner. We have a catalogue with thousands of references and it is essential that our customers can use filters. Everything works great in the app, and for some specific configuration issues such as adding labels to the grid, the development team (specifically David and Helen) have been very quick to help us and we have achieved the customization we needed.

Sdoyglou

Dec 25, 2024  on Shopify

I'm a complete novice and knew nothing about it. Their technicians were extremely patient and helped me sort everything out. A five-star rating is well-deserved and I highly recommend them.

Phonexus Canada

Dec 24, 2024  on Shopify

I had an issue with the filters not appearing at all when I switched over to a new theme. I sent a request for support and got a reply back from Helen very quickly. Helen requested access and was swiftly able to fix the issue. All of this on Christmas day! I'm very pleased with Helen's service and support. Big shoutout to Helen!

LouElla Wine, Beer & Beverage

Dec 18, 2024  on Shopify

Great app! The best part is that Globo's customer support is so helpful. Helen assisted with getting the app installed and did an amazing job customizing it to our needs.

The Bike Experience

Dec 17, 2024  on Shopify

Es hat alles kurzfristig und reibungslos funktioniert. So muss es sein. Schnelle und unkomplizierte Hilfe!!!

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