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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,964)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

La La Land

Sep 19, 2024  on Shopify

We love this app! Super functional and looks great. It had exactly what we needed - for the search to go beyond the title / tags, to our metafields. A big shout out to Helen as we had a few queries which were handled with friendliness and promptness. Thank you! Hope you try it out. 

Moss & Lupine

Sep 19, 2024  on Shopify

The widget works well as intended! Happy to give a 5 star review for Helen who supported and serviced our requests promptly. Thank you kindly.

Two Wheel Gear

Sep 18, 2024  on Shopify

I really like this app. It does what it says and does it well. I was frustrated at first that the app didn't initially work with my set international prices in Shopify Markets so I contacted the dev team. They did manage to fix the issue and get the app working with my set Shopify Markets pricing. Helen did a great job there and I've had a lot of bad experiences with contacting other App support teams in the past. So that was refreshing. I recommend this app for adding more variants to your collection pages in a visually appealing way.

Fustite cu luminite

Sep 18, 2024  on Shopify

The support is great, they have helped me anytime I encountered an issue. Helen is awesome! The app helps our customers find products on our website so much easier! I cannot recommend it enough :)

Parkway Fitted

Sep 17, 2024  on Shopify

Customer support was great! They helped me code their app to function with the updated version of my theme. Helen was great to work with!

WONROB

Sep 16, 2024  on Shopify

Fantastic support! Huge thanks to Helen for perfectly customizing the app’s design just as I requested. This is the best app for pricing, seamless theme integration, and personalization.

My Store

Sep 15, 2024  on Shopify

I needed a custom adjustment to the tool, and Helen helped me accomplish this task without hesitation. The support and communication were great. She was responsive, knowledgeable, and ensured that my specific requirements were met. I appreciate her professionalism and willingness to go the extra mile to provide excellent customer service.

Les Nereides

Sep 14, 2024  on Shopify

The Smart Product Filter & Search app has been a fantastic addition to our Shopify store. It’s incredibly intuitive and has made it much easier for our customers to find exactly what they’re looking for, resulting in improved sales and a better user experience overall. A special shoutout to Helen from the support team, who went above and beyond to fix our issue. Her response was fast and efficient, and she resolved the problem in no time. I highly recommend both the app and their exceptional customer service!

Sophisticated Stature

Sep 12, 2024  on Shopify

The support of this app is amazing!! Helen is always quick to respond and resolve your issue no matter how big or small. Love the functionality and the ability to customize the filters. You won’t be disappointed with using this app!

Fuji Bikes USA Powered by BikeCo

Sep 12, 2024  on Shopify

App is fairly easy to use. Customer support was super helpful when I couldn't get something working. Very responsive and happy to help which is a huge plus. Would recommend.

Archive Fifty-Five

Sep 12, 2024  on Shopify

excellent app and really good custom design on how you want the filters to look on your webshop. Would definitely recommend this app!

Bijoux Indiscrets

Sep 11, 2024  on Shopify

It provides a better user experience. At first the app wasn't being displayed for some reason and Helen from the support team immediately fixed that for us. Then we realised there was another issue that would not work properly with our theme and she also resolved that in a matter of minutes. Thank you.

VIVAIA JAPAN

Sep 10, 2024  on Shopify

I had an excellent experience working with this team. They were quick to respond and provided clear solutions to the issues I faced. Their professionalism and attention to detail made the whole process smooth and efficient. I appreciate their willingness to go the extra mile and provide helpful documentation and guidance.

EveryAmp

Sep 10, 2024  on Shopify

We've been using Smart Product Filter & Search for over a month now and it has been working well. I've had to reach out to support a few times and they has been responsive every time, but most recently, Helen had our problem resolved in minutes. Well done.

YooBee

Sep 09, 2024  on Shopify

I was looking for a filter app that was not difficult to work with but still efficient and comprehensive. And after a long search I found it :-) Not only the app is a great tool to work with but also the service is friendly and helpful. Thank you Helen and team for helping me. Keep up the good work

Unishore Workwear

Sep 08, 2024  on Shopify

We have a very big product database and filtering is a must, with 25 filters from Shopify customers did not have a proper experience. This app resolved this problem. Any issue we'd run into their support would help us ASAP to resolve the problems, both in technical support but also design problems. They are patient and super helpful.

Burbank Cards

Sep 04, 2024  on Shopify

Great app! Customer Service is even better! Helen has been amazing. She quickly fixed every problem I had.

Enrica Lossi

Sep 03, 2024  on Shopify

The support team did an amazing job in helping sort out a problem with my site. They were quick to act and were able to resolve the issue super quick. All is up and running well now. Thanks again and keep up the great work!!!

BMC Air Filters España

Sep 02, 2024  on Shopify

Excelent app. fantastic support. I had some questions setting up my filters Helen and David were allways available.

Perfect Makeup Mirrors

Sep 01, 2024  on Shopify

The app is very comprehensive and allows filtering by a large number of parameters. The product support is outstanding if a little slow due to the time difference. One thing is that there are SO MANY variables available that the filter organization becomes a little tricky. Nevertheless, knowing everything, it'd still be my first choice.

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