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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,964)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

PartsNet

Jul 15, 2024  on Shopify

Great responsive support team. They addressed multiple requests from us on a timely pattern and got everything up and running smoothly in the shortest possible time. We are only a week into using their app, but everthing looks very promising and intend to continue using this product after the Free trial period.

Happy Bowz

Jul 14, 2024  on Shopify

Customer service is so quick to respond. Helen was great and fixed our issue within minutes. Thanks so much!

Puromedica

Jul 11, 2024  on Shopify

Great app for customizing filters! The support team is extremely friendly and helpful, responding very quickly. Special thanks to Helen, who made sure that every problem we had was resolved at every stage. She answered every question and helped modify the appearance of the filters. Highly recommend!

My Store

Jul 11, 2024  on Shopify

Awesome apps. Great customer service! Especially Helen. Resolved my issue quick and went above and beyond. I am very happy with all their apps. I use 3 paid apps of theirs and I usually only use free apps but theirs are worth it! Try them out and give them a shot! You will not regret it!

Konvertman

Jul 11, 2024  on Shopify

Highly recommend this app. The support service is at a very high level. I was helped to solve all questions by Helen, who answered as quickly as possible, regardless of different time zones. I ordered the customization of the filter app for my shop and I additionally needed to solve the problem with metafield, everything was done promptly, clearly, exactly as I wanted. Thank you!

GRAVURZEILE

Jul 10, 2024  on Shopify

The filter functions are fantastic. By being able to work with multiple filters, we can let customers search much more specifically on our website. The setup is very easy. And should a problem occur. The support is fast and efficient. We always got the help we needed straight away. Thanks to Helen for her help!

Made4Me

Jul 10, 2024  on Shopify

The best for everything, services, many options & supports I'm using the Smart Product Filter & Search and also the GLO Color Swatch apps, it drastically changed the website experience for the clients. Really important for me to thank Helen, Ariya, Sarah and Jay for all the services and supports they gave to improve the website. You can trust them 100% I highly recommend all of the GLOBO apps.

Love Luna

Jul 08, 2024  on Shopify

Customer service is so quick to respond. Helen was great and fixed our issue within minutes. Thanks so much!

AMEKANA

Jul 08, 2024  on Shopify

The support we received from this company was dissappointing. First of all , your app was clearly unstable and needed to be fixed, yet your team couldn't figure out how to fix it which is shocking considering you built an entire app without having sufficient bug-fixing knowledge You scheduled an appointment with us and when we show up , no one shows up, no one emails us to update us if you were running late or not. We had to wait for 30 mins before we emailed and got a response 20 minutes later. No remorse or apologies for keeping a client waiting for 50 minutes and proceed to ask us to join the meeting. Are you kidding me.

Post Modern Vandal

Jul 08, 2024  on Shopify

Fantastic app. Does everything I need it do for my business. Any issues I have I just have to reach out to Helen and she's on top of it immediately no matter the time of day. Super impressed with this team!

Cebu Autosales by Five Aces

Jul 07, 2024  on Shopify

Been using this app for years for many of my websites. Helen was very helpful. Thank you for answering my queries

Whoopsie Daisy

Jul 07, 2024  on Shopify

I've been using the Boosted filter for 7 years and while its good I had to leave it for this one, mainly because the merge values with this one is better. That may seem somewhat insignificant but its not, its HUGE. With this one, you can merge a size into two filter tree labels. So if you have a baby size 6-9m you can merge it into both a 6 and a 9 on the filter tree. If you have clothing with multiple vendors (which size differently) and especially multiple age ranges, then a robust merge value is a requirement. Also their team is a huge help! I dealt mostly with Helen and she provided excellent service for a few issues I needed their help with and clarification (not an issue with the app just something specific for my business).

Moo Chuu India

Jul 04, 2024  on Shopify

The application is good, easy to customise for my need. The support team helped me resolve issues quickly. Helen from the Globo team has helped me resolve the issues.

Meba

Jul 04, 2024  on Shopify

Fast customer support, And they deliver! I had a problem with the product display, which needed a little tinkering with, to fit with what we had in vision. Only 1 or 2 days later it was right there, thanks to the great support team. Thanks again, Helen and Ariya.

Canadian Liquor Store

Jul 03, 2024  on Shopify

We are doing good so far with the app. Helen from the support team was quick to respond and provided clear, helpful solutions.

Farmaciasdirect PRE 20230908

Jul 02, 2024  on Shopify

I test a lot of filtering application, but this is the one that allows us to maintain our previous styles and only show the filters. Thanks to Helen for the kindness and the fast responses!

FairDolls.com

Jul 02, 2024  on Shopify

Highly recommend this filter app! Helen deserves a bonus—she quickly resolved my issue, pointed out where things went wrong, and laid out clear steps to fix it.

Mutual Screw & Supply

Jul 02, 2024  on Shopify

Great solution to advanced filtering options! Helen from support was awesome and able to remedy my issue very quickly!

Whoopsie Daisy

Jul 02, 2024  on Shopify

I've been using the Boosted filter for 7 years and while its good I had to leave it for this one, this one is better. For starters the merge values with this one is vastly superior, which is why I switched. To be honest, that alone seems somewhat insignificant but its not, its HUGE. With this one, you can merge a size into two filter tree labels. So if you have a baby size 6-9m you can merge it into both a 6 and a 9 on the filter tree. If you have clothing with multiple vendors (which size differently) and especially multiple age ranges, then a robust merge value is a requirement. Also their team is a huge help! I dealt mostly with Helen and she provided excellent service for a few issues I needed their help with and clarification (not an issue with the app just something specific for my business).

All The Little Bows

Jul 02, 2024  on Shopify

Helen was so helpful with resolving my issue. The team is always quick to reply when I have a question and are excellent about explaining anything I don’t understand.

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