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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,688)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

American Composers Alliance

Nov 06, 2024  on Shopify

Powerful search options and customizations; made our catalog of 10,000+ books MUCH easier to work with for customers. Customer service has been fantastic, too; we've been working with Helen, and she has been on top of whatever we need customized.

VibeCore

Nov 05, 2024  on Shopify

Thank you very much Helen for all your great help with integrating the app into my theme! Looks great :)

PHS Courses

Nov 05, 2024  on Shopify

We've been using Globo Smart Filters for years now and we can genuinely say the app does a great job and support is like no other, we're very happy with the service. Thank you!

Amanda Collection

Nov 05, 2024  on Shopify

Helen was amazing, she solve it in less than 5 minutes. The attention was incredible! Thank u so much

Grand Le Mar

Nov 04, 2024  on Shopify

Helen from their customer support team is wonderful! Can highly recommend this app! It fulfilled all of our needs and is easy to set up

Karma Hund Shop

Nov 04, 2024  on Shopify

App is down. Support E-Mail does not react. This is the 2nd time within 4 weeks that the product is not working. As I can't contact anyone I'm writing this review. I want my money back!

Iluminacion de Diseño

Nov 04, 2024  on Shopify

Hola, estamos muy contentos con esta aplicación, sin embargo no se que ocurre que hoy no me permite abrirla.

Parfumprobenportal

Nov 04, 2024  on Shopify

Great App and Great Support. Many good features and easy to use. Support is quick, helpful and kind. Helen, who helped me from the support, did great work.

Vinguys

Nov 04, 2024  on Shopify

“I’m impressed with the technical support! Whenever I encountered an issue, their team responded quickly with solutions and patiently answered all my questions. It was a fantastic experience that made me feel valued as a customer. I highly recommend it!

Nextsneakers

Nov 04, 2024  on Shopify

Perfect app with many options and designs. The support team, in my case Helen, always deliver fast response and great solutions. Really happy with my subscription to the app and will continue using it!

616 Auto Parts

Nov 03, 2024  on Shopify

This app has been great. I have been using it for a short period of time and so far, it has been everything I am looking for and more. Customer service is top notch. I had an issue with the layout I tried to work out, come close, just couldn't get it right. Reached out to support, Helen from Globo reached out to us very quickly jumped on our site and made it just how we wanted the look and feel of it. Huge thanks to Helen and Global support. Keep doing what you all do best.

CONCRETE TOOLS DIRECT

Nov 03, 2024  on Shopify

So far so good... haven't gone deep into the product but the support team handles everything quickly which gives me great confidence the app will give me the results I am looking for...

Puutarhakone

Nov 03, 2024  on Shopify

Quick anser from support. Some features should be updated: when a customer searches for a product by typing it in the search field, he ends up on the product page.. It is not possible to switch from the product page to the catalog of other similar products if the customer wants to compare the selection quickly and easily

Stuntstepstore.nl

Oct 28, 2024  on Shopify

Super fast support, good developers who helping me out all the time i have questions or requests :)

Siztaz

Oct 25, 2024  on Shopify

I got great support from the team. Helen was very patient and gave fast and support. Thank you Helen!

The Little Rascals

Oct 24, 2024  on Shopify

Helen was extremely patient with my questions and solved all my issues. I love the App. Would 100% recommend

The Queens Hanger Boutique

Oct 23, 2024  on Shopify

We had a small issues we couldn't figure out - Helen was quick and responsive to help us figure it out! Thank you Helen, we appreciate you :)

Abstract Survival

Oct 22, 2024  on Shopify

One of the best customer services I have ever had provided for an online application. It's fast, efficient, friendly, patient, and responsive to all requests. Special thank you to Helen for assisting me with the numerous adjustments I requested in order to get the design just right! / Jenni

LEDSpace

Oct 21, 2024  on Shopify

Such a great app. Very versatile and robust collection page filter section which is really hard to come by with other apps. Not only is the app nice and slick and would fully recommend on this alone, but the customer support takes these guys head and shoulders above the competition. If you are wondering which app to try if you have a selection - go for this one as you will receive very fast support if you come across any technical issues.

Starbond

Oct 21, 2024  on Shopify

We had an issue with integrating another app so we decided to contact customer support. I honestly didn't expect much but I was blown away by their customer service, special shoutout to Helen who was just a rockstar. I whole heartedly recommend this product, excellent features and the best customer service around.

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