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Customer reviews: Smart Product Filter & Search

Develop by Shopify

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,065)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

iRUN Singapore

Aug 08, 2025  on Shopify

Best app for the filters and Search, Swift reply from the support team (Helen) and they fix the issue so fast.

Chenone Official

Aug 08, 2025  on Shopify

I am quite happy with the app and its services, Specially Helen and Steven. I reached to them 2 times and both of the time both the people were helpful and kind enough to resolve my issue.

Art Print Shop

Aug 07, 2025  on Shopify

Excellent customer support - so fast to respond and always successfully resolve my queries. Would highly recommend - a real pleasure to work with.

West Indies Wear

Aug 07, 2025  on Shopify

Needed help getting my Loox reviews listed on my collection pages and Helen did it for me in a snap. Both of my 2 website. Quick and easy support. The best.

Eaton Fulfillment

Aug 07, 2025  on Shopify

We appreciate the quick response and technical support from Helen in fixing a problem that was affecting our product filters. Thanks.

Behind The Pines

Aug 06, 2025  on Shopify

after reviewing a lot of filter apps this one was the one with the most customisation needs for our store, easy user interface to customise filter trees and their support is exceptionally good and super fast.

Najaf Rugs

Aug 05, 2025  on Shopify

Wonderful customer service and help from Helen today via the Live Chat. She fixed the issue I was facing with professionalism and quickly.

Automize

Aug 05, 2025  on Shopify

The support is incredibly fast and the app is pretty easy to use. Definitely a game changer for stores that need a Year Make Model filter. Special thanks to Helen and Steven from the support team <3

Housedoctor.com

Jul 31, 2025  on Shopify

We've been really happy with the functionality and utility of the app. When we ran into some redirect issues after launching our new market, Globo was quick to solve the issue. I spoke to Helen who was extremely helpful and solved the issue instantly. Really happy with the support :)

Beauty Collective Pro

Jul 30, 2025  on Shopify

Been using this app for a while now, and we are very satisfied. Customer Support is top notch, Helen and the team provide results regardless of the issues. Great app!

EZ Melts

Jul 28, 2025  on Shopify

Great app with great customer support. Helen and Steven were very helpful in resolving any issues we had integrating the app. Thank you!

Padawan Outpost

Jul 28, 2025  on Shopify

Excellent value for the cost. Especially helpful in splitting variants on collection pages. Good customer service too, we had a problem with the automatic frequent sync not fully helping us, so they forced an automatic daily full manual sync at a certain time. Happy.

Ofinie

Jul 28, 2025  on Shopify

Very nice app and the customer support is also very good. There was something that did not go how I wanted and support was quick to fix it according to my likings. I am very satisfied.

Ricambi official

Jul 28, 2025  on Shopify

Helen helps me in fantastic way. During the weekend i had a problem. At 7 am on Monday the problem was already solved. Thanks! Great support!

Skiforce Australia

Jul 27, 2025  on Shopify

Support is amazing, and Helen was prompt in getting any issues and covering any worries we had extremely fast.

Prestige Mills

Jul 25, 2025  on Shopify

Great functionality, customizable options and speedy customer service from Helen. She helped with a customization within a day and we're very happy with the results due to getting it right the first time. Solid app you should take a look at!

The Jewellery Stop

Jul 25, 2025  on Shopify

Very easy to install, configure and customise, I had a question for support and had a response in minutes, thank you Helen! This is the fastest search and filter shopify extension we've used to-date very happy with it.

LARI ACTIVE

Jul 24, 2025  on Shopify

Helen is really helpful and very quick resolving my issue. Highly recommended. Thanks Helen for you help today. 5 Stars.

Feinkost Käfer

Jul 23, 2025  on Shopify

great app and very friendly support. Helen in particular helped us a lot and got us to the solution to our problem very quickly. Many thanks to Helen :-)

Urbane Steamboat

Jul 23, 2025  on Shopify

The app is effective and well designed but the customer service is beyond what you could even hope for. I'm talking less than 10 minutes after a support question on the Shopify app Helen had emailed me ready to handle the issue. No link to a support article. No AI chat function that leads to a waiting list for a chat with someone else. This was direct support from a person, Helen and her team, solving my issue is under 30 minutes. I can't remember the last time I was so happy with the support I got for anything. Helen is a stone cold killer and I'm here writing the third review of anything in my life because of it. My website is back functioning the way it should 40 minutes from my first point of contact. You tell me the value of that!

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