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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,964)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Serbian Shop

Apr 18, 2024  on Shopify

Great app. Customer support is amazing, Helen was great and fast with her responses and help she provided. I'm very satisfied with app and their service. All recommendations.

Bekrvio

Apr 15, 2024  on Shopify

It meets all my needs for a search box and filters. It would be better if it can customize the css style, so that I don't have to trouble Helen to help me adjust it every time. Helen was awesome and fulfilled all my requests for more amazing page layouts. It's been a pleasure working with you guys.

linkdolls

Apr 15, 2024  on Shopify

Recently, I discovered some problems caused by plug-ins. I reported them to the customer service team. They responded very quickly and solved the problems according to my requirements. I will continue to use their services.

InUndies

Apr 12, 2024  on Shopify

Support is great, fast responses/solutions. Always open to listen to suggestions and tailered solutions. App is working Fast and Expected!!! Thnx

Diamond Dreams

Apr 12, 2024  on Shopify

Excellent service. Especially from Helen. Very responsive and warm person even through email contact.

Schoolgirl Style

Apr 11, 2024  on Shopify

Helen and Sarah have been SO helpful with getting everything set up and working properly! They are very quick to respond, and can assist with any issue you may have. So happy with this app and how it looks on our website!

ZabaTV

Apr 10, 2024  on Shopify

The GO-TO filter app I rely on to connect my customers with what they're looking for in a catalogue of over 3000 products.

cityfoodequipment.com

Apr 10, 2024  on Shopify

Had trouble setting up and contacted support. Helen responded right away and was able to solve my problem quickly. Highly recommended.

KEjF.

Apr 09, 2024  on Shopify

The support is brilliant, they help you really quickly and implement it exactly as you imagine. I can only recommend anyone who has problems to simply write to support. If you don't do that, it's your own fault. Best regards KEjF.

Northwest Guitars

Apr 09, 2024  on Shopify

Always 5 stars for the guys at Globe. We use a few of their apps and they work great. We sometimes run into trouble when updating to a newer theme version, but a sick email to their support team and they always manage to fix the issues within 24 hours. Excellent apps, with excellent support.

Urban Leaf

Apr 08, 2024  on Shopify

this had a massive impact on my page load speeds, so much so that it made my site unusable in some instances. when I flagged the issue to support all they said was that they couldn't replicate it on their end. I have 100+ screen recordings via Clarity that show the issue on customers' machines.

Secret Wine Door

Apr 08, 2024  on Shopify

I highly recommend this filter app. They have all the features you need, the app functions exactly the way it should and their customer service is top notch. I would like to thank Helen who helped us extensively and with much patience until all of our requests for customization were fulfilled and it was done exactly the way we needed. Any small errors or minor adjustments were quickly adjusted. Whatever you're looking for, they will find a way to do.

Heat & Cool

Apr 07, 2024  on Shopify

We faced an small issue with search results, we contacted the support and the issue was solved, the support really works!

Mitsumine Online Shop

Apr 03, 2024  on Shopify

I cannot praise this app enough! Not only does it offer powerful product filtering and search capabilities, but the support team behind it is absolutely phenomenal. When I encountered an issue with my collections pages, they promptly addressed it and went above and beyond to ensure everything was working perfectly. Their dedication to customer satisfaction is truly commendable. With their recent fix, the app now functions flawlessly, delivering exactly what we needed. I highly recommend this app to anyone running a Shopify store. Five stars all the way!

Pawious

Apr 03, 2024  on Shopify

just awful. Absolutely not user friendly. Have no idea how to work with this app, and no live chat. Removed and trying to forget it.

Moda Kitchen Cabinets

Apr 03, 2024  on Shopify

We did not end up using this app due to the nature of our website but their support and clear answers were outstanding.

Der Opal Store

Apr 03, 2024  on Shopify

Ich empfehle die App weiter - der Service ist einfach 5 von 5. Auf jede Frage wird eingegangen und umgesetzt. Schnell umgesetzt.

JOSEPH AND STACEY

Apr 02, 2024  on Shopify

I've been using this app 4 times already and they're quickly correcting and responding to my requests. It's such an amazing app and if anyone is thinking about it please use it.

SacoorBrothers UAE

Apr 01, 2024  on Shopify

Amazing Plugin. The app works based on our requirement. And the support team especially Helen helped us whenever we are stuck in some issue.

4CCCCEES

Feb 02, 2024  on Shopify

I use the app in 3 of my pages and I want to highlight their quick response when anything happens. We recently had something not working properly and Helen & David from the support and development team solved it within less than 24 hours.

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