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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,666)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Moo Chuu India

Jul 04, 2024  on Shopify

The application is good, easy to customise for my need. The support team helped me resolve issues quickly. Helen from the Globo team has helped me resolve the issues.

Meba

Jul 04, 2024  on Shopify

Fast customer support, And they deliver! I had a problem with the product display, which needed a little tinkering with, to fit with what we had in vision. Only 1 or 2 days later it was right there, thanks to the great support team. Thanks again, Helen and Ariya.

Canadian Liquor Store

Jul 03, 2024  on Shopify

We are doing good so far with the app. Helen from the support team was quick to respond and provided clear, helpful solutions.

Farmaciasdirect PRE 20230908

Jul 02, 2024  on Shopify

I test a lot of filtering application, but this is the one that allows us to maintain our previous styles and only show the filters. Thanks to Helen for the kindness and the fast responses!

FairDolls.com

Jul 02, 2024  on Shopify

Highly recommend this filter app! Helen deserves a bonus—she quickly resolved my issue, pointed out where things went wrong, and laid out clear steps to fix it.

Mutual Screw & Supply

Jul 02, 2024  on Shopify

Great solution to advanced filtering options! Helen from support was awesome and able to remedy my issue very quickly!

Whoopsie Daisy

Jul 02, 2024  on Shopify

I've been using the Boosted filter for 7 years and while its good I had to leave it for this one, this one is better. For starters the merge values with this one is vastly superior, which is why I switched. To be honest, that alone seems somewhat insignificant but its not, its HUGE. With this one, you can merge a size into two filter tree labels. So if you have a baby size 6-9m you can merge it into both a 6 and a 9 on the filter tree. If you have clothing with multiple vendors (which size differently) and especially multiple age ranges, then a robust merge value is a requirement. Also their team is a huge help! I dealt mostly with Helen and she provided excellent service for a few issues I needed their help with and clarification (not an issue with the app just something specific for my business).

All The Little Bows

Jul 02, 2024  on Shopify

Helen was so helpful with resolving my issue. The team is always quick to reply when I have a question and are excellent about explaining anything I don’t understand.

vunque

Jul 02, 2024  on Shopify

We run multiple stores and always recommend this app. They are quick fixers and always nice. I will use this app again next time.

Flinn And Steel

Jul 01, 2024  on Shopify

Great prompt service. Helen in particular is very helpful and nothing is too much for her. Thank you!

オーガニックワイン専門店マヴィ

Jun 30, 2024  on Shopify

とてもいいアプリです。 検索設定の際に日本語翻訳の問題が発生し、サポートに相談をしたところ、サポートチームのヘレンさんが素早く的確な対応をしてくれて、瞬時に解決しました。完全なサポート体制で、助かりました。

Tizmo

Jun 30, 2024  on Shopify

Amazing app, Helen from thier support-team did an awesome job helping my issues within app! Good clear app to use

Liseré Rouge

Jun 30, 2024  on Shopify

Great app with a lot of options compared to the basic Search & discovery app. A huge thank you to Helen for here amazing work to adapt the filters to our theme. Thanks to her, it was the exact same layout as the theme.

J&P Jasco Products

Jun 30, 2024  on Shopify

The app is great, and the support is amazing. Helen and David were incredibly prompt and helpful. The instructions provided were very clear, making the troubleshooting process a breeze. The app offers a wide range of features that catered perfectly to my needs. Highly recommended!

BitterSweet

Jun 28, 2024  on Shopify

Really great app especially if you have multiple colors of items and want them to show as different items! Customer service is also super responsive and has helped me with any issues and questions I’ve had!

Alfombras Kilim Me, Kilims

Jun 26, 2024  on Shopify

By far the BEST customer service I had in shopify apps. They really care about you and your requirements. Superfast, super easy. Helen and all the team has made a great work. I would LOVE to use more app from this developer.

Ultralight Hiker

Jun 26, 2024  on Shopify

Great App but even better customer service. Helen was a huge help going above and beyond what I was expecting from a free help service

Workwear Ink

Jun 25, 2024  on Shopify

Whatever you are paying Helen from the support team - double it! I had a problem and within minutes she had sorted it for me, linked me to the problem area and explained what I needed to do. I'm used to slow replies, then having to try and follow unclear instructions. This was a breath of fresh air. Thanks Helen

Made4Me

Jun 24, 2024  on Shopify

The best for everything, services, many options & supports I'm using the Smart Product Filter & Search and also the GLO Color Swatch apps, it drastically changed the website experience for the clients. Really important for me to thank Helen, Ariya, David, Sarah and Jay for all the services and supports they gave to improve the website. You can trust them 100% I highly recommend all of the GLOBO apps.

LifeArtVision

Jun 23, 2024  on Shopify

Top notch, professional and extremely quick to follow up. Kudos to Helen, Ariya, and if I missed other team member names. I highly recommend this app and team to enhance your ecommerce site for customer user experience. This company - More awesome apps by Globo: https://apps.shopify.com/partners/globo is top notch.

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