Shopify Product Filter & Search App Review: Pros & Cons

Customer reviews: Smart Product Filter & Search

Reviews (2,068)

Overall rating

4.9

5

480
4

9
3

2
2

1
1

14

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

Outstanding customer support, especially from Helen and the team.
Effective filtering and search capabilities that enhance product organization.
Ease of integration and customization aligning with various store needs.
Good value for money compared to competing apps.
Responsive and efficient customer service addressing issues swiftly.

Common Concerns

Occasional technical glitches, such as integration issues with certain themes.
Feedback about app downtime and slow email responses from support in some instances.
Requests for enhanced access to features directly from the dashboard.
Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

JOSEPH AND STACEY

Apr 02, 2024 on Shopify

I've been using this app 4 times already and they're quickly correcting and responding to my requests. It's such an amazing app and if anyone is thinking about it please use it.

SacoorBrothers UAE

Apr 01, 2024 on Shopify

Amazing Plugin. The app works based on our requirement. And the support team especially Helen helped us whenever we are stuck in some issue.

4CCCCEES

Feb 02, 2024 on Shopify

I use the app in 3 of my pages and I want to highlight their quick response when anything happens. We recently had something not working properly and Helen & David from the support and development team solved it within less than 24 hours.

Holland Tech

Jan 18, 2024 on Shopify

Amazing. The app itself is great and works as intended. Fulfilled all my Filter and Search needs! Now, where it really gets next level! The ongoing service and assistance! I have asked on multiple occasions for help where my theme was clashing or just not quite working with the app. On all instances they responded quickly to customize/ correct code. Most recently I was helped by Helen. Above and beyond! sorted my problems one after another, went as far as coding a feature in to all my collection pages! Not to mention, we had a 12 hour time difference Cant recommend them more! Great experience to be had.

The Wonder Years

Dec 18, 2023 on Shopify

I have been using the app for a while now and have had no complaints at all! The app does what it's supposed to do, there's plenty options to tailor it exactly to your needs and if you need help, the support is quick and on point. When I wanted to install the app on a new collection there seemed to be a small issue that I couldn't fix myself and in no time Helen helped me out and installed the filter exactly the way I wanted it. Happy user right here!