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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,964)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

All The Little Bows

Jul 02, 2024  on Shopify

Helen was so helpful with resolving my issue. The team is always quick to reply when I have a question and are excellent about explaining anything I don’t understand.

vunque

Jul 02, 2024  on Shopify

We run multiple stores and always recommend this app. They are quick fixers and always nice. I will use this app again next time.

Flinn And Steel

Jul 01, 2024  on Shopify

Great prompt service. Helen in particular is very helpful and nothing is too much for her. Thank you!

オーガニックワイン専門店マヴィ

Jun 30, 2024  on Shopify

とてもいいアプリです。 検索設定の際に日本語翻訳の問題が発生し、サポートに相談をしたところ、サポートチームのヘレンさんが素早く的確な対応をしてくれて、瞬時に解決しました。完全なサポート体制で、助かりました。

Tizmo

Jun 30, 2024  on Shopify

Amazing app, Helen from thier support-team did an awesome job helping my issues within app! Good clear app to use

Liseré Rouge

Jun 30, 2024  on Shopify

Great app with a lot of options compared to the basic Search & discovery app. A huge thank you to Helen for here amazing work to adapt the filters to our theme. Thanks to her, it was the exact same layout as the theme.

J&P Jasco Products

Jun 30, 2024  on Shopify

The app is great, and the support is amazing. Helen and David were incredibly prompt and helpful. The instructions provided were very clear, making the troubleshooting process a breeze. The app offers a wide range of features that catered perfectly to my needs. Highly recommended!

BitterSweet

Jun 28, 2024  on Shopify

Really great app especially if you have multiple colors of items and want them to show as different items! Customer service is also super responsive and has helped me with any issues and questions I’ve had!

Alfombras Kilim Me, Kilims

Jun 26, 2024  on Shopify

By far the BEST customer service I had in shopify apps. They really care about you and your requirements. Superfast, super easy. Helen and all the team has made a great work. I would LOVE to use more app from this developer.

Ultralight Hiker

Jun 26, 2024  on Shopify

Great App but even better customer service. Helen was a huge help going above and beyond what I was expecting from a free help service

Workwear Ink

Jun 25, 2024  on Shopify

Whatever you are paying Helen from the support team - double it! I had a problem and within minutes she had sorted it for me, linked me to the problem area and explained what I needed to do. I'm used to slow replies, then having to try and follow unclear instructions. This was a breath of fresh air. Thanks Helen

Made4Me

Jun 24, 2024  on Shopify

The best for everything, services, many options & supports I'm using the Smart Product Filter & Search and also the GLO Color Swatch apps, it drastically changed the website experience for the clients. Really important for me to thank Helen, Ariya, David, Sarah and Jay for all the services and supports they gave to improve the website. You can trust them 100% I highly recommend all of the GLOBO apps.

LifeArtVision

Jun 23, 2024  on Shopify

Top notch, professional and extremely quick to follow up. Kudos to Helen, Ariya, and if I missed other team member names. I highly recommend this app and team to enhance your ecommerce site for customer user experience. This company - More awesome apps by Globo: https://apps.shopify.com/partners/globo is top notch.

Kash Kouture

Jun 19, 2024  on Shopify

Very good communication thanks to Helen, and also the team resolved my issue very quickly. Very happy with this service :) Thank you so much!

BootayBag

Jun 17, 2024  on Shopify

Look no further, this is the app you want to use! Not only does it provide a great shopping experience for customers, the team at Globo is immensely helpful and responsive. We have been looking and testing out filter/search apps all quarter. Other apps had glitches, weren't compatible or required a lot of dev work to get to work the way we wanted. The Smart Product Filter & Search app Globo is amazing (check out their other apps too!). I had a few requests (okay quite a few) that I needed help with in customizing the look of the app on our website and the team was quick to respond, make the changes asked and continually willing to assist. Helen, Ariya, and everyone else I talked to are complete gems and made getting this app up and running on our site a piece of cake (we were up in running in a few days, fully customized and perfectly integrated with our website).

Pinballer

Jun 16, 2024  on Shopify

Not only does the product elevate our store with its great and easy to implement features, the support so far has blown me away. AMAZING SUPPORT that is quick and responsive to help make sure the app is suited perfectly for our brand.

FELIX W.

Jun 16, 2024  on Shopify

Great app to show products with different colour-variants as separate products on collection pages. Great support if you may run into any issues.

ヨーヨーストアREWIND

Jun 13, 2024  on Shopify

We made very detailed requests for our site to work as expected and they all came true as expected. Thank you to Helen for being so attentive and responsive. I can trust this app.

Eureka Ergonomic

Jun 12, 2024  on Shopify

The app provides a wide range of features that cater to various needs, making it versatile and user-friendly. Additionally, the technical support team is exceptionally responsive, addressing and resolving issues swiftly. I highly recommend it.

Furneaux Riddall

Jun 09, 2024  on Shopify

It has great features and is easy to set up. We've been using it for over 2 years and are very happy. Support is EXCELLENT.

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