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Customer reviews: Smart Product Filter & Search

Develop by Shopify

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (2,065)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Kicks Shoelaces

Jul 20, 2025  on Shopify

Amazing Support & Service. Helen and the team at Smart Product Filter & Search have been fantastic to work with. They’re incredibly supportive, quick to respond, and always willing to help out. Great to deal with and highly recommend.

Laywine's

Jul 18, 2025  on Shopify

Helen and the entire support team were great! We had an issue with the integration of the search with our theme and they sorted it out super quickly and perfectly. Really please and impressed by the level of service.

American Bass Audio

Jul 17, 2025  on Shopify

Thank you so much for your prompt support – this was a huge help for us, and we truly appreciate the quick resolution. It made a big difference, and we’re grateful for your assistance.

Old Bike Barn

Jul 16, 2025  on Shopify

This app is great! I use it for several websites and it works amazing! The support is also there for you when you need any help.

Evol Jewels

Jul 16, 2025  on Shopify

We were facing an issue with the app, and Steven went above and beyond to help us resolve it quickly and effectively. His support was prompt, clear, and extremely helpful. Really appreciate his assistance – thank you, Steven!

FormńFlavor

Jul 16, 2025  on Shopify

Amazing app that i plugged in to my shop yesterday, this is really what ive been looking for, have tested a few but this is by far the best! had a problem where % sale was shown in double on my site today but i send the support team a mail and Helen answered in 10 Minutes! fixed my problem 15 minutes after i sent my support ticket. Helen was really kind and professional. 10 STARS out of 5!

高級ナビ オンラインストア

Jul 16, 2025  on Shopify

日本語サイトで使用した際のレビューです。 まず、フィルターで価格をスライダーで操作した場合に、標準だと値が小数点以下も含んでしまうのですが、サポートに問い合わせしたところ迅速に修正していただいて整数値で表示できるようになりました。 また、カテゴリが英語になってしまう件で、こちらも迅速に翻訳アプリを紹介いただきました。 ただ、そもそもshopifyを日本語環境に設定していた場合に、部分的にEnglishとなっている箇所を翻訳することに対応しているサードパーティーアプリがおそらく無いようで、こちらは「値をマージ」から日本語のグループ名を付けたグループの中に英語カテゴリを入れてラッピングすることで日本語化することができるようになりました。 開発側にも対応法がないかご確認いただいたほか、時間をかけてサポートいただけてとても心強かったです。ありがとうございました。

Giesen Schoenmode Webshop

Jul 16, 2025  on Shopify

Prima app, ik gebruik hem al jaren. Onlangs een klein probleempje, maar door te chatten met de support (Helen) was het snel en goed opgelost. Ik werd uiterst vriendelijk en professioneel geholpen. Erg aan te bevelen dus.

WASTE_NOT

Jul 16, 2025  on Shopify

問題が発生したときに問い合わせをしたところ返信、対応は非常にスピーディーだったので、安心して利用していただけると思います。

Home Craftology

Jul 15, 2025  on Shopify

I've tested all the filter and search apps out there. Yours is the cheapest and the easiest to set up. It was the most customisable installation I've had for filters.

Little Barn

Jul 15, 2025  on Shopify

Love this app and how helpful the team is, especially Helen! Very responsive and very helpful. I recently purchased and new theme and it is not on the list of the compatible themes. I reached out to see if the team could help, they managed to resolve it within 1-2 days! Highly recommend :)

IR Wheels

Jul 14, 2025  on Shopify

bomben service der so gut wie 24/7 für einen da ist! App ist auch perfekt für jegliche Art von Shop - besonders little Helen

Aveson

Jul 14, 2025  on Shopify

So far, this app has been great and has made the sorting and filtering on my store much better. At first, I wasn't thrilled about the appearance of the filtering and buttons, etc., but then I realized you can customize the colors and everything, so now it looks great with the rest of my store. I had one issue with my product ratings not showing up in my product collections, but Helen was able to resolve it really quickly! Thanks!

The Refined Home

Jul 11, 2025  on Shopify

Firstly, outstanding filtering and searching system so much better that shopifies basic search engine 10/10 would highly recommend if you want a more complex filtering system. Not to mention the customer support is amazing and are on hand basically 24/7. Special mention to Helen for her work bring my vision to life. Very appreciated.

Tuwi

Jul 10, 2025  on Shopify

App works great, easy to set up. Can also work together with the standard filter app from shopify. And great support.*

Grey and Sanders

Jul 10, 2025  on Shopify

Helen was super quick and thorough in answering all my questions. Easy app to use and navigate around :)

The Comfy

Jul 09, 2025  on Shopify

We no longer use this app because of our themes native integration with filters, but it was really helpful when we didn't have this feature on our store. When we went to cancel, Helen was able to help us with this and she was great to work with! Thanks Helen!

SBX Performance

Jul 09, 2025  on Shopify

"Fast Support, Great App – Works Perfectly!" I had an issue with the mobile search not showing filters correctly, and the support team responded super quickly and fixed everything in no time. They were fast, professional, and incredibly helpful. The app is working beautifully now across desktop and mobile. It’s flexible, easy to configure, and has all the advanced filtering features I needed for my car parts store. The UI is clean, and the filtering performance is smooth. So far, this has been the best search + filter app I’ve used on Shopify. Highly recommend it — 5 stars all the way! Thank you to my customer support agent Helen

G.M. COLLIN® Skincare | Official Site

Jul 09, 2025  on Shopify

Great app! Helen from the support team was incredibly responsive and quickly handled the customizations we needed for our website.

Geeklane

Jul 09, 2025  on Shopify

This app I would say is made for pop-up or non brand stores as it has a lot of bugs & page speed issue even after their team trying to fix it for 5-6 days. The support is really slow & do not know answer to most of the queries or issues for which they have to consult "developer team" which takes almost a whole day. The collections also do not auto-update after products are jumbled, we have to press "sync now" button every time. Their team messed with our theme files only for us to take a decision that this is not a viable solution for the long run.

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