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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,688)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Mr. Inappropriate

Oct 21, 2024  on Shopify

I have used a couple of filter and search apps with Shopify and this is by far the best. It's really intuitive and you can do everything you want to, in any way you can think of. Also the support is amazing, I had a usability problem (my fault), so I emailed them and they fixed it immediately. Amazing people and app!!

East Action Sports

Oct 21, 2024  on Shopify

The customer service from the team was speedy and very helpful. Top notch group of folks over there!

TrendyHome

Oct 20, 2024  on Shopify

I had an outstanding experience with customer service. I especially want to commend Helen for her excellent support. She addressed all my concerns swiftly and with utmost professionalism. It was truly a pleasure to interact with someone so skilled and accommodating. I highly recommend this service to anyone seeking assistance!

IQ Horse

Oct 17, 2024  on Shopify

After many disappointing attempts with other apps, I came across Smart Product Filter & Search and am delighted. Finally the search looks as professional as I had imagined. In addition, it is incredibly easy to customize it to my needs. There was a small problem when setting it up, the images and descriptions were shifted incorrectly. So I sent an email to support and within less than 24 hours the problem was solved. Many thanks again to Helen, who not only solved the problem very quickly, but also kept me informed about the progress. In conclusion, I can only say that the functions of the app, the support and also the price are unbeatable and I can recommend the app 100%.

MAURIPRO Sailing

Oct 16, 2024  on Shopify

The filter feature is very comprehensive, the filter tree helps you organize all the filters super easily, and they have a support team available to answer all your questions. Helen helped me resolve some things I couldn't find, and everything went super smoothly.

Bimmer Elite

Oct 16, 2024  on Shopify

We had some custom things we needed to change for our filter. Support was great and quick, thank you Helen!

FalkonEye

Oct 15, 2024  on Shopify

Helen helped me implement the filter app on my Shopify store, and it’s been a game changer. The app is user-friendly and has greatly improved the shopping experience for my customers. Highly recommend both the app and Helen's expertise!

Oscar Magnuson Spectacles

Oct 14, 2024  on Shopify

We had a few minor changes to make and support was excellent and very quick! I highly recommend Globo!

No Limit Swag

Oct 14, 2024  on Shopify

Helen and all of the staff have gone above and beyond to try to solve our issues and make the product excellent. Highly recommended.

Zubaz

Oct 13, 2024  on Shopify

Outstanding App with Excellent Customer Support! I've been using the Product Filter & Search app for a while now, and it has completely transformed the shopping experience on my store. The app is incredibly user-friendly, and the customization options allow me to tailor the search and filtering to match my brand's needs. It's perfect for improving navigation, making it so much easier for customers to find what they’re looking for. What truly stands out is their customer support. Whenever I had questions or needed help with setup, their team was super responsive and always went above and beyond to assist. I highly recommend this app to anyone looking to enhance their store's search and filter functionality. Five stars!

Bestaroo

Oct 10, 2024  on Shopify

Amazing app and so easy to use. Helen was amazing... I had a little issue and needed a little customization ... she took care of it in less than 12 hours from me sending the request. Great app, highly recommend.

House of Urban

Oct 10, 2024  on Shopify

Great solution for filtering with fantastic support. Helen helped me to customise the app for my store needs. Brilliant!

Deerfields Bakery

Oct 09, 2024  on Shopify

Works great, and if we ever have a problem, someone responds quickly and they get it back in service usually within a day.

Quilt Direct

Oct 09, 2024  on Shopify

Very quick and responsive. Solved my issue within a few hours and restored the app. Conversations were very helpful and informative.

TYPE S Touring Items

Oct 07, 2024  on Shopify

Amazing job on helping me solving the problem with my site, huge thanks to Helen for getting back so quickly!

UpsideDrinks.ca

Oct 02, 2024  on Shopify

Nice and simple plugin with plenty of options available for customizing the filters in our store! Along with great customer service and a responsive team ready to help when needed! Highly recommended for any type of e-commerce store.​

HALLIECO

Oct 01, 2024  on Shopify

Three star rating is because the app actually did not work as well as I would have hoped on my free Shopify store. However, the customer service is a 5 star rating. Very quick to respond and very easy to communicate with them.

One Home

Oct 01, 2024  on Shopify

Very good customer service, thank you Helen. Helped immediately with change requests. First class. Continue like this

Home Games Room

Sep 30, 2024  on Shopify

A great app, lots of functionality and customisation, and is very easy to use. This app is going to make a huge difference on our collection pages. The search function is excellent as well. both the filters and search make using our website so much easier. Great support as well, particularly from Helen, thank you

MoveMeDancewear

Sep 29, 2024  on Shopify

Helen replied within an hour of my query and gave me a very easy solution to my problem - thank you so much!

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