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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

The Shopify Product Filter & Search app helps merchants improve store navigation with advanced filtering and search capabilities. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,688)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

BukiBaby Sunglasses

Dec 17, 2024  on Shopify

Great app to separate products by variant, exactly what I was looking for and easy to set up. + amazing support/service (thank you Helen!)

Waddy Store

Dec 17, 2024  on Shopify

I had a great experience with Helen's support, she is very patient and supportive. My questions and issues are solved in an efficient way with her and her tech team behind. By looking at our store display now, i think it is worthy for us to continue using the plugin.

Modehaus Valenstein

Dec 12, 2024  on Shopify

De service bij dit bedrijf is super goed. Ze antwoorden erg snel op de mails en ze zijn super behulpzaam met alles. Deze app is 10x beter dan de search & discovery app van shopify voor de filters. Je kunt hierbij de filters per collectie aanpassen en het is ook nog eens gebruiksvriendelijk. Ik zou deze app voor iedere e-commerce ondernemer kunnen aanraden, zodat je klanten goed kunnen navigeren door je website. Nogmaals bedankt aan het hele team voor de service die ze ons hebben geleverd!

My Store

Dec 12, 2024  on Shopify

This plugin is good, there are some limitations, but support helped me with every problem I had. So I managed to do what I wanted on my page. Thanks Helen for her support.

PBC Linear

Dec 10, 2024  on Shopify

Amazing Support and Great Features! I’ve had a fantastic experience with the team behind the Smart Product Filter & Search App. When I reached out with a request involving custom filters and data recovery, they responded almost immediately and went above and beyond to help resolve my issues. Their support team was incredibly helpful and accommodating, ensuring everything worked smoothly for our store. The app itself has great features and has been a game-changer for our product organization. Highly recommend this app for anyone looking for powerful product filtering options and outstanding customer service!

MetalDetector.com

Dec 10, 2024  on Shopify

We use this filtering app in our product search on our Shopify store. We have over 2000+ products, 40+ collections and 500+ pages/blogs, so filtering is crucial! The features in the app have been relatively useful. We recently did run into some default code issues that searched suggestions / actions filter names within collections tab by default. However, Helen helped trouble shoot this with their development team and we had a resolution within 48 hrs. Very helpful, prompt service given that some customers informed us that they didn't buy from us because no items returned for their search criteria.

Off-Grid Source

Dec 09, 2024  on Shopify

I’ve been using the Globo Search and Filter app on my store and have been thoroughly impressed not only by its functionality but also by the incredible support team behind it. I needed several custom changes to fit my shop’s unique design and product layout, and the Globo support team delivered beyond my expectations. They were responsive, attentive, and went the extra mile to make sure every detail matched my exact specifications. It’s rare to find such dedicated support these days, and it’s truly made the difference in how seamlessly this app fits into my store. Highly recommended!

MRCOOL HVAC Supply

Dec 09, 2024  on Shopify

Amazing app. Filters work great and the team behind the app are friendly, helpful, efficient, and professional. Recommend it highly.

Zep Inc.

Dec 08, 2024  on Shopify

Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning. I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.

Ulka Rocks

Dec 03, 2024  on Shopify

This app has been amazing for my business. Periodically have some minor updates I would like to make to the way my products show up and Helen is always super helpful and quick to respond.

ICONIX

Dec 03, 2024  on Shopify

The support is exceptional! Even individual requirements are met here! I can only recommend the app!

Blackline Performance

Dec 02, 2024  on Shopify

I have been using this application for several years now and I find it to be extremely helpful for managing products within larger collections. I am frequently testing and playing around with different themes on our store which causes alot of self inflicted problems and their customer support is always extremely quick and helpful at resolving my issues. Helen was the last person I've worked with and was exceptionally great but I've had a pleasant experience with everyone else I've encountered in the past aswell.

Fans del Barrio C.R.

Dec 02, 2024  on Shopify

Es una excelente aplicación y un gran servicio de soporte para ayudarle a uno con las necesidades de su negocio. Gracias por su gran soporte.

Wydr Studios

Dec 01, 2024  on Shopify

Helen helps me a lot!!! The app is a great tool. It solves some issues shopify can not deal with. Customer support is also great!

GeekyGearing

Nov 29, 2024  on Shopify

This app gives me the flexibility to bring my design vision to life. Combined with its ease of use and outstanding customer support. Thank you Helen and team. I’m very happy with Smart Product Filter & Search by Globo.io, and I highly recommend it!

HANS Brainfood

Nov 28, 2024  on Shopify

The most advanced filter app on the market with the greatest support ever. They really go the extra mile to help us with everything we need!

CaseMogul

Nov 27, 2024  on Shopify

This app is a great tool for our business. It helps customers find their products by searching or filtering. The customer support, especially Helen is great to work with. Helen is informative and quick to respond to our inquiries or if there's an urgent requirement. We've used Smart Product Filter & Search for a couple years now and it's an integral part of our ecommerce user experience.

Dutch Boot Collector (DBC)

Nov 26, 2024  on Shopify

Such an amazing App, and even better Customer service. Any adjustment I ever asked for, was replied and fixed by Helen within 24 hours. Don't hesitate to start working with them. Wessel CEO Dutch Boot Collector

Preloved Perfection

Nov 25, 2024  on Shopify

When the previous App I had been using for several years just vanished one day, it left my website unable to function at all. As someone who knows very little about the tech side of the business I turned to the help team at Shopify who recommended this App. It was the best advice. It has been amazing and my business is back working. Helen talked me through every step, so even I could understand. I highly recommend the App and the helpful Helen. This is brilliant. Thank you. A very happy client.

SS69

Nov 25, 2024  on Shopify

A huge thanks to Helen for her support! I had trouble integrating Smart Product Filter & Search with my site, but she resolved everything quickly and professionally. Now the app works flawlessly and has improved my store’s functionality. Highly recommend.

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