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Customer reviews: Smart Product Filter & Search

Develop by Globo.io

Reviews (1,964)

Overall rating
4.9

What Merchants Think

Merchants generally hold a positive view of the "Smart Product Filter & Search" app, with many appreciating its functionality and the outstanding customer support provided. The app is praised for its ease of use and effectiveness, especially in managing large product catalogs. Several users highlighted excellent experiences with team members, particularly Helen, who is noted for her quick and helpful support.

Key Strengths

  • Outstanding customer support, especially from Helen and the team.
  • Effective filtering and search capabilities that enhance product organization.
  • Ease of integration and customization aligning with various store needs.
  • Good value for money compared to competing apps.
  • Responsive and efficient customer service addressing issues swiftly.

Common Concerns

  • Occasional technical glitches, such as integration issues with certain themes.
  • Feedback about app downtime and slow email responses from support in some instances.
  • Requests for enhanced access to features directly from the dashboard.
  • Desire for improved keyword translation and multilingual capabilities.

Final Thoughts

"Smart Product Filter & Search" is well-received among merchants for its robust functionality and top-notch support, making it a valuable tool for enhancing product search and filtering capabilities on Shopify stores. Despite some minor issues, the consistent praise for customer support and overall app performance suggests that it significantly contributes to improving the e-commerce experience for both merchants and their customers.

Funny Bone Merch

Aug 31, 2024  on Shopify

Had a couple issues integrating the app with my theme (Blockshop). Reached out and got assistance on all of my issues in a quick and timely manner. The app is working great, perfect for my store.

Beauty Collective

Aug 27, 2024  on Shopify

We really appreciate Helen for her help, been very responsive when we request for support. The app is very flexible and full of options and makes customers easily find products.

The Centre for Management Practice

Aug 26, 2024  on Shopify

Good functional features. Although there was a hiccup, the online support from the team was swift with regular friendly email updates and customised messages. Thanks for the great experience.

Loukin(USA)

Aug 24, 2024  on Shopify

Customer service staff Helen was very enthusiastic in helping us solve the compatibility problem between the app and the template. And this app helps us enrich the sidebar of our website and gives us more customization options. It is a highly recommended app.

Simple Tymes

Aug 21, 2024  on Shopify

We recently needed to make some changes with our theme and app integration and we reached out to support for assistance. Helen responded and went above and beyond to assist us! She was wonderful to work with and was able to implement everything we needed and requested! I couldn't be happier with the app and the service!

Ein Ghein

Aug 21, 2024  on Shopify

The support team helped me when I need. I really appreciate Helen for their help. She was so helpful with resolving my issue.This

Kids Fair

Aug 19, 2024  on Shopify

Super easy to use and looks great on our website. Highly recommended! The support team was great to work with. Helen was super responsive.

Sacramento Kings Team Store

Aug 18, 2024  on Shopify

Essential part of our website and Helen is incredibly responsive and helpful when we try and tweak it into our needs with edge case scenarios. Recommended to anyone needing this type of functionality.

Jade Grain

Aug 18, 2024  on Shopify

Helen has been incredibly helpful with the setup of our store. Whether it's the finer details of the design, adjustments to functionality, or suggestions for overall layout, her team has been professional, diligent, and quick to respond. We’re truly grateful for Helen's support!

YIOSI LAMPS

Aug 17, 2024  on Shopify

I'm incredibly impressed with the support I received from Globo Software Solution, especially from Helen. She was extremely professional and quick to resolve my issues. Her responses were always timely and effective. Helen not only demonstrated deep product knowledge but also was very patient and friendly, making the entire experience truly enjoyable. Thanks to Helen and the Globo team for providing such outstanding support—I highly recommend their services!

ameriDroid

Aug 15, 2024  on Shopify

Great app, it works great and pricing is very competitive, I wanted to get some changes made and Helen got it done super fast and exactly what we needed. I'm sure if there is any other features that we would like to add or change the looks of our search bar Helen could get it done in no time. This app is worth it.

Maple Prime

Aug 13, 2024  on Shopify

The app is fantastic, and the support team is exceptional. Helen and David were incredibly responsive and helpful, providing clear instructions that made troubleshooting easy. The app includes a variety of features that met my needs perfectly. Highly recommended

Celebritips

Aug 12, 2024  on Shopify

The customer service is the best!!! Especially Helen, who helped me a lot during the setup and theme integration!

SHOPIFY

Aug 12, 2024  on Shopify

Helen assisted me with some features I didn't find inside of basic interface and so I'm very thankful about her help !

Ron White Shoes

Aug 11, 2024  on Shopify

This app allows us to add search/filter functionality we need without major changes to the markup on the collection and search pages. We had to ask for help with one change and it was done very quickly. Helen has been very responsive and found a solution to an issue we faced with a sale collection. Great team to work with.

Trapstar London

Aug 08, 2024  on Shopify

This app is a great app. The amount of quality features and functionalities that this app has to help to improve the conversions is amazing. Such a joy, instead of having to use its equivalent of 4 or more apps which would make the store very buggy. We had some issues were the app wasn't visible on the front end of the website. I contacted customer services and Helen has been so very helpful. Easy to talk to, resolved our issues so fast and also sent us some quality, helpful advice. Would definitely recommend this app to anyone who is trying to improve the customer experience as well as conversions on the website. Kind Regards David

The Drop Deck

Aug 06, 2024  on Shopify

Really Great App! Customer Support was amazing and responded really quickly. Special Thanks To Helen as she helped me get the app running smoothly. 10/10

DistriQual

Aug 05, 2024  on Shopify

Je suis très satisfaite de cette application. J'ai pu parler avec Helen qui m'a aidé à configurer parfaitement l'application à mon site. Je recommande

Mad Dog Support

Aug 05, 2024  on Shopify

This App seems to do everything I need it to for my small online store. A few issues at the start, but were solved very quickly by Helen.

Sheridan Buckle Co

Aug 05, 2024  on Shopify

This app works well. I wanted some modifications to work with my theme and was done in 20 minutes and now the app is perfectly set up how I want. Helen was spectacular and did everything I asked and very happy to have this app in our site.

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