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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,915)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Embrace Making

Jun 13, 2025  on Shopify

Seems to work but you will need to play around with it and likely contact support to get your first listing active. Four stars as the app itself some things are not intuitive but I would give the live chat support 5 stars for being so helpful.

Um Right

Jun 09, 2025  on Shopify

It is highly intuitive and you have questions, you can rely on the staff to help you pretty much instantly.

Printed Masterpieces

Jun 09, 2025  on Shopify

Very useful free app to sync products from Shopify to Etsy, and grab orders from Etsy to Shopify. :) I like the way how support team helps newbie, really fast and professional. Well documented, also AI like Grok could help you with some tricky question if you don't want to bother support with base questions.

Kemiha.fr

Jun 09, 2025  on Shopify

Un peu long pour la première connexion, mais les techniciens sont vraiment dévoués, et ont résolus tous mes problèmes :-)

Essential Sports Nutrition

Jun 06, 2025  on Shopify

Dom was super helpful and knowledgeable! He helped me with what I needed and explained the A/B options, so I could make an informed decision!

REMUDA WESTERN WEAR

Jun 05, 2025  on Shopify

Best experience I've had so far with customer support (Michael). They go to great lengths to help with my issues. I just started using the app, but so far it seems to be great. Just a small learning curve on how it works.

Gift Gift Go!

Jun 04, 2025  on Shopify

Fantastic app. The support is excellent. Super fast. Lots of options. Saves me so much time! Excellent.

Aliis

Jun 04, 2025  on Shopify

Customer support was great and got me out of a confusion loop by answering all my questions in getting listings published

Honey Stinger

May 27, 2025  on Shopify

The app and support has been great. The interface is intuitive and connecting to marketplaces is a quick process.

quarterhouseusa

May 23, 2025  on Shopify

5 stars because the interface is pretty nice, the support staff is commendable and supportive, and it gets the job done.

Quahog Bay Bedding

May 23, 2025  on Shopify

This app works and then doesn’t. It kept flipping my FBA listings to MCF and they couldn’t figure out why where all the settings were fine. Not good.

ClosetGEM

May 21, 2025  on Shopify

Customer service has been pretty on point. Any issues has been solved and I rarely had issues and the app is simple to use. Thanks to joy and the team.

KOI NO YOKAN Studios

May 20, 2025  on Shopify

Sometimes the app is a bit slow and the mobile view could be optimized but in the end of the day, the app works as it should with no complaints + the support is always super helpful. It saves so much time and efford!

Evolution Bikes COM

May 20, 2025  on Shopify

Ottima app, mi permette facilmente di sincronizzare ebay (volenda anche altri marketplace) con il mio shopify in modo da avere tutto sotto controllo!

WJD Exclusives

May 20, 2025  on Shopify

**UPDATE** Your app gets worse and worse day by day. Live-chat support takes hours to say a simple "hello" and the app is so littered w/ bugs it is scary. We are starting to regret using your app and migrating to another app is a large undertaking when dealing with 35K skus. You're owned by Shopify — why isn't Shopify fixing these issues? **ORIGINAL REVIEW** You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify.

CNPUSA

May 19, 2025  on Shopify

Amazing app to add to your store. Connects to other platforms and pull data from your shop ;) Stellar support also.

Custom Irons

May 16, 2025  on Shopify

Their team was responsive, knowledgeable, and went above and beyond to help me with exactly what I needed.

Joyride Harness

May 16, 2025  on Shopify

We worked with Support Specialist Dom for our Marketplace Connect onboarding, and he was exceptional. We have a lot of variant SKU's that were not cooperating with us. Dom to the rescue! He was responsive, proactive, and got to the root of our challenges in record time. You couldn't ask for better customer support. After we worked through this hurdle, it seems the rest of the process is very straightforward and intuitive. Highly recommend their services!!!

Po Campo

May 15, 2025  on Shopify

We're using it to import our FBM orders and to keep FBM inventory up-to-date on Amazon, and it does a decent job of that. However, it's a little clunky and I've had mixed experiences with Support (some were very helpful, others provided completely the wrong information).

SnuggleTails

May 13, 2025  on Shopify

Excellent customer service! Joshua was super helpful and made the whole process smooth and stress-free. Really appreciate the support!

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