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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,120)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

GRESHAMS POWERSPORTS

Nov 27, 2024  on Shopify

lyn with marketplace connect helped me fix a coouple issues with my items even when it was nothing to do with there app. All of my issues needed to be fixed on the shopify side and Lyn helped me through that! And all of this on thanksgiving morning :) So far extremely happy with the App

GeZu Impex

Nov 26, 2024  on Shopify

Hi, shopify marketplace connect app is easy to manage the amazon account with multi country marketplace and I faced a lot of problem but adrian (customer support) helped us to solve my problem in this apps. I am fully satisfied with this app.

Glass Lilies

Nov 26, 2024  on Shopify

Great experience! I had to contact them a few times about eBay integration and each time the response was fast and on point. All issues were fixed right away.

Gwenmaries Jewelry

Nov 24, 2024  on Shopify

I was help by MarkL. He answered my questions and explained everything so well. He even told me if I had other questions, I could ask for him. I will recommend this app to everyone.

divertity

Nov 21, 2024  on Shopify

L'app ha le funzionalità necessarie per associare vecchie inserzioni su ebay al catalogo shopify. A volte è un pò lenta ma tutto sommato fa il suo dovere in modo semplice. L'assistenza clienti è formidabile e sempre on line.

Elizabeth Mott

Nov 19, 2024  on Shopify

Poor customer service response times, doesn't want to help you resolve the issue. Same issue unresolved for a week now.

Cosy Casa

Nov 19, 2024  on Shopify

App fails to sync stock correctly with eBay, due to this I've now missed out on THOUSANDS of pounds of revenue due to the customer service not being able to effectively assist in solving the issues we're facing.

HAKUMORI

Nov 15, 2024  on Shopify

Pro: - Support replies quickly Con: - Unable to help & unwilling to admit that they don't know - Unable to connect you to the correct channel of support from the start - May not respond to everything you asked but insisted that they did. - Expect a thumbs up for the chat review even though 0 problems have been solved. - Chat reviews are NOT anonymous looool = They don't want to hear you out. Just want to get a pat on the back with a thumbs up. ***Will harass you otherwise.*** Just this alone deserves negative stars. Never considered changing the hosting website until now.) Concerning if this is how the rest of Shopify operates. Waste of time (unless you enjoy chatting unproductively).

vidaXL-DE

Nov 13, 2024  on Shopify

Great experience! We are using the Support chat very often and always is someone available. Also via email are great people who are happy to help!

mundizio

Nov 12, 2024  on Shopify

perfekt! es funktioniert alles so, wie es soll... sicherlich wird man erstmal vor lauter informationen erschlagen, aber wenn man sich einmal eingearbeitet hat, funktioniert es einwandfrei! Adrian hat uns hier sehr gut geholfen! Vorschlag. vllt ein paar mehr Templates zur auswahl stellen.. gerne auch in anderen sprachen.

Tyke-ies

Nov 12, 2024  on Shopify

Great team. Very helpful indeed. A special thanks to Jae. Solved my problem swiftly. Keep up the great work.

Berkling

Nov 10, 2024  on Shopify

Now I understand better how to use this APP after chatted with support. I find this APP is more valuable than when it was under Costido. Now I can manage my Amazon, eBay, and Walmart in one place.

MyConservativeMugs

Nov 10, 2024  on Shopify

"Rain" did a wonderful job of explaining my issue and providing a quick fix if it ever occurs again on other products—a great attitude for a confused customer. got me back on track. Thanks, JIM myconservativemugs.com

YesVintage

Nov 09, 2024  on Shopify

App fantastica, ma soprattutto l'assistenza è sempre, sempre disponibile ad aiutarti a risolvere i tuoi problemi.

X Notch

Nov 06, 2024  on Shopify

Adrian assisted me in exporting Shopify products to Amazon from start to finish. He explained each step clearly and made the process easy to understand. Adrian was professional and helpful throughout, providing excellent support.

Lebensquelle Plus

Nov 06, 2024  on Shopify

Ich hatte eine tolle Unterstützung durch Adrian, und bin sehr zuversichtlich alles gut hinzubekommen

Garden Elements

Nov 06, 2024  on Shopify

Signed up to integrate with Target+ after 2 months it still doesn't work. The team is polite but will not give insight into when they will get things working. This doesn't seem to be a priority for them. I don't even know why they offer this integration it it never worked in the first place, they are just wasting everyone's time. Shopify should not allow apps that are not tested and working on their marketplace.

Mysticum Luna Gothic Jewellery

Nov 05, 2024  on Shopify

It takes a long time to get your head around it but once the app is working its great, The support team especially Jeff have been fantastic. Thanks so much for your help :) x

Sparkle Blu

Nov 04, 2024  on Shopify

I can’t say enough about Jeff’s help! After trying multiple troubleshooting steps and consulting with various teams, Jeff quickly identified and resolved a connection issue between my Shopify store and Walmart Marketplace that others hadn’t been able to fix. His expertise and efficient support made all the difference. Thank you, Jeff, for going above and beyond—I couldn’t be happier with the outcome!

LiamsBargains.co.uk

Nov 02, 2024  on Shopify

Be careful!! This app is not written well and you can easily list everything from your shopify website. I accidently listed over 4000 items and eBay billed my £1500 in listing fees!!! Needs work and pages set up.

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