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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,677)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Calzuro

Feb 14, 2025  on Shopify

Great product and great customer service. I have noticed that their only limitations tend to fall in line with the limits of the platforms they integrate. They are much better than our past integrator for Amazon! Customer service tends to have a good knowledge base and replies back within a reasonable time.

GoldenBee Global

Feb 12, 2025  on Shopify

This app works somewhat well for eBay but it's absolutely awful for Etsy. There's a ton of errors, missing categories, and unmapped fields. It's incredibly slow and unresponsive. A real pain to use. A ton of work needs to be done to get the data to behave properly and the data sync is very slow.

BERNESS

Feb 11, 2025  on Shopify

After the first sync on tracking number failed, you can't re-sync. And there fore you lose that order and penalty on you. Support is very bad and not willing to solve the problem. They only advise to change tracking and fulfill again, which I did. But they can't do anything about it. A very bad app and support, be aware

Display Wizard

Feb 11, 2025  on Shopify

Steff was super helpful and was able to help me resolve an issue Ive been trying to resolve for days!

Arcana

Feb 10, 2025  on Shopify

I am really enjoying using this app - it has made dispatching and tracking inventory between Shopify and Etsy much easier, plus customer support is always very fast and helpful.

VANA

Feb 07, 2025  on Shopify

Update: The support helped me a lot and was very patient with me. It seems they could fix the problem and did lot of manual changes for me so I don’t need to do. I changed the star rates therefore. Bulk orders dont work. Some tags I can set, other not. Support can´t give a solution. So I need to check every change I made in see if it works. Manually. And for half of the products I still didnt figure out how to bulk order easy things like tags. I need to configure this manually on the marketplace... annoying.

Wicked Misfit

Feb 06, 2025  on Shopify

Straight Forward Connector app that allows you to connect amazon, Etsy, Walmart, and more. The support team is active and very helpful.

Homestro

Feb 06, 2025  on Shopify

Lieber Mark L., vielen herzlichen Dank für deine großartige Hilfe! Deine Unterstützung war wirklich wertvoll und sehr geschätzt.

The Raw Kitchen UK

Feb 06, 2025  on Shopify

Excellent Customer service. Adrian helped me out massively in getting my products up onto Amazon with ease for https://therawkitchenuk.com/

Nirlon

Feb 05, 2025  on Shopify

Be Aware of malicious activities. they gained access to our account and changed product prices causing us to sell a lot of units at a very low price, which had a negative profit, and we lost money. They also tried to change our bank account details to steal our money. we reported this app to Amazon and asked to remove authorization. if you read this review, please don't make the mistake of authorizing access to this app on Amazon, it was the worst decision we made. We could have lost complete access to our Amazon account. fortunately, only lost a few products instead of the whole account.

casadellabicicletta.com

Feb 04, 2025  on Shopify

App. poco pratica interfaccia confusionale, la traduzione in lingua italiana ha funzionato fino ad ora e solo per quanto riguarda il menù e le impostazioni per quanto riguarda la pagina di modifica di un'inserzione a caso la lingua è stata sempre in inglese, ma adesso tutta l'app è solo in lingua inglese, la sincronizzazione degli ordini non sempre funziona per quanto riguarda la spedizione soprattutto per chi usa ebay spedizioni!

Billy

Feb 01, 2025  on Shopify

Had some issues getting it to work but support was able to resolve it and it seems to be working great now.

Chronoamerica

Jan 31, 2025  on Shopify

a very inconsistent app. doesnt consistently download and sync listings, doesn't match 100percent of the time. Doesn't carry through prices completely.

La Boutique Des Infirmières

Jan 31, 2025  on Shopify

Une usine à gaz ! Mon dieu que c'est mauvais, compliqué à utiliser et remplis de bug qui rendent la vie difficile !

Head to Tail Books

Jan 30, 2025  on Shopify

This app can take a bit of time to get used to and is slow to load, but it gets the job done. Support is excellent. Adrian successfully helped me out with a very specific issue that I was having.

Tag SafarI UK

Jan 29, 2025  on Shopify

Adrian did great to help me solve my issue with linking products to Etsy, thank you so much for your patience and help

The Blended Oasis

Jan 28, 2025  on Shopify

Most helpers are knowledgable - they go above and beyond to find accurate answers. Like you and me, they are learning to find ways to bridge the gap between Shopify and Amazon. They have resources to find answers that we aren't able to access or find. 4 out of 5 times they are super helpful.

Ceramica Ana Rafael

Jan 28, 2025  on Shopify

I've been using Marketplace Connect to publish products to Etsy and eBay, as well as to sync inventory with Amazon, and overall, it's been a great experience. The app is free and easy to work with, making it a valuable tool for managing multiple sales channels. The support team is excellent—Adrian, in particular, was very helpful in quickly resolving issues. Live chat support is fast, with almost no waiting time, which is a huge plus. The team is professional and responsive, making the process much smoother. There are some areas for improvement, such as reducing the long wait times for Etsy listings pages to open and adding more options to the bulk edit tool. However, despite these minor drawbacks, Marketplace Connect is a solid choice for sellers looking to streamline their inventory and listings across multiple platforms.

Book Curl

Jan 26, 2025  on Shopify

Unfortunately this app doesn't work for medium sized sku counts, and and above. I have been trying for a few weeks to get the listing to synchronise from Shopify into the app, speaking with the support team, but this keep failing with various backend errors. There appears to be no initative to fix this or provide support - all I get is responses that say they can;t tell me when they will resolve this. This all seems pretty fundamentally lacking to me. I am afraid I cannot recommend a system that is this unreliable. We will have to use an alternative solution.

Elevate Cycling

Jan 25, 2025  on Shopify

The recent update to "Marketplace connect" unfortunately has an unusable interface for my company, and we are forced to find another solution.

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