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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,120)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Billy

Feb 01, 2025  on Shopify

Had some issues getting it to work but support was able to resolve it and it seems to be working great now.

Chronoamerica

Jan 31, 2025  on Shopify

a very inconsistent app. doesnt consistently download and sync listings, doesn't match 100percent of the time. Doesn't carry through prices completely.

La Boutique Des Infirmières

Jan 31, 2025  on Shopify

Une usine à gaz ! Mon dieu que c'est mauvais, compliqué à utiliser et remplis de bug qui rendent la vie difficile !

Head to Tail Books

Jan 30, 2025  on Shopify

This app can take a bit of time to get used to and is slow to load, but it gets the job done. Support is excellent. Adrian successfully helped me out with a very specific issue that I was having.

Tag SafarI UK

Jan 29, 2025  on Shopify

Adrian did great to help me solve my issue with linking products to Etsy, thank you so much for your patience and help

The Blended Oasis

Jan 28, 2025  on Shopify

Most helpers are knowledgable - they go above and beyond to find accurate answers. Like you and me, they are learning to find ways to bridge the gap between Shopify and Amazon. They have resources to find answers that we aren't able to access or find. 4 out of 5 times they are super helpful.

Ceramica Ana Rafael

Jan 28, 2025  on Shopify

I've been using Marketplace Connect to publish products to Etsy and eBay, as well as to sync inventory with Amazon, and overall, it's been a great experience. The app is free and easy to work with, making it a valuable tool for managing multiple sales channels. The support team is excellent—Adrian, in particular, was very helpful in quickly resolving issues. Live chat support is fast, with almost no waiting time, which is a huge plus. The team is professional and responsive, making the process much smoother. There are some areas for improvement, such as reducing the long wait times for Etsy listings pages to open and adding more options to the bulk edit tool. However, despite these minor drawbacks, Marketplace Connect is a solid choice for sellers looking to streamline their inventory and listings across multiple platforms.

Book Curl

Jan 26, 2025  on Shopify

Unfortunately this app doesn't work for medium sized sku counts, and and above. I have been trying for a few weeks to get the listing to synchronise from Shopify into the app, speaking with the support team, but this keep failing with various backend errors. There appears to be no initative to fix this or provide support - all I get is responses that say they can;t tell me when they will resolve this. This all seems pretty fundamentally lacking to me. I am afraid I cannot recommend a system that is this unreliable. We will have to use an alternative solution.

Elevate Cycling

Jan 25, 2025  on Shopify

The recent update to "Marketplace connect" unfortunately has an unusable interface for my company, and we are forced to find another solution.

Stony Tackle Shack

Jan 23, 2025  on Shopify

What's the point of this app if you own a store in Canada? Link it with Wal-Mart, Target, Ebay, Amazon, etc. in Canada! Nope, the services available on this crappy app are not available in Canada, and they have no time frame for that availability. Now you'll need search around on the craptacular app store to find an app that will give you the ability to sell on these platforms, forcing you to pay a middleman that literally just stands there opening and closing a gate. Thanks Shopify! you truly are the worst.

Kawaii Stop

Jan 23, 2025  on Shopify

Update 1/24/25: I wish i could go negative stars, I have reached back out and now we are supposed to re add items that their team has removed in the file. To me they have no idea what they are talking about as we are just running in circles at this point. Each day is a new person that does not read the issues and we have to explain the issue again. At this point they are throwing crap on the wall to see if it sticks. I would stay for away from this app. Original: By far the worst app i have used. it's a 50/50 shot of even getting it to load. Filled with errors. 5+ hours with support and still at square one with them only saying "Walmart API Issues" Does not seem to have the accontability that needs to be there for a successful app. I would take positive reviews with a grain of salt and explore even paid options that might work better.

CartUnlock

Jan 23, 2025  on Shopify

Definitely the best app out there! While there are occasional glitches, the support team always resolves them within 24 hours. I use this app to manage thousands of orders every month, and it’s simply amazing. I’ve never had any issues with syncing orders or listing products to marketplaces. It processes new orders within minutes!

Fresh Produce Clothes

Jan 16, 2025  on Shopify

This app doesn't provide anywhere close to what you'd need to implement these integrations smoothly... Barely any proper mapping, import, or export tools for products. EDIT: In response to the below comment, I would gladly delete this review if I'm wrong. I have been back and forth with your support, and they have told me specifically "The Color and Size variations from Shopify won't sync" and "need to be manually entered". To expect users to manually enter data that already exists in Shopify is simply not using it as "the source of truth" as claimed. Variant options like color and size are critical for the apparel industry and are going to be required for virtually every marketplace integration and the data is literally already in Shopify, but the app won't map it.

Exxtended Image

Jan 15, 2025  on Shopify

Kind of annoying.The app keeps randomly unlinking my Etsy listings, which throws off inventory counts between both shops. When I try to reconnect or relist, it won’t let me because the item is already marked as "listed." The only way to regain full functionality seems to be routinely removing the listings, unpairing the secondary shop, uninstalling the app, and starting fresh by reinstalling it.

ShopShops

Jan 14, 2025  on Shopify

This is the best Shopify-to-eBay listing tool I’ve found so far, especially for its mapping feature. The CX team is professional and provided excellent support via live chat with almost no waiting time.

HIFI Bodega

Jan 13, 2025  on Shopify

We were struggling with setup for a while, support fixed all our issues immediately and answered all our questions! Fantastic support!

Sashay Apparel

Jan 13, 2025  on Shopify

This app is fantastic! It's super easy to use and has everything I need. What really sets it apart, though, is the outstanding customer service. They're quick to respond, friendly, and always go the extra mile to help. Highly Recommend!

d.jemmes

Jan 12, 2025  on Shopify

I've only been using this app for a month and it has been great for listing stuff on ebay - it even resulted in some sales since my ebay store gets more traffic at the moment, BUT... it seems to have imploded - inability to correctly edit ebay templates (hello, blank screen that references a liquid file that doesn't exist in my theme), Syntax/JSON errors, listings that don't show up in the marketplace connect listing management, etc... pretty frustrating since some of my prices on shopify are dynamic.

VANA

Jan 12, 2025  on Shopify

Bulk orders dont work. Some tags I can set, other not. Support can´t give a solution. So I need to check every change I made in see if it works. Manually. And for half of the products I still didnt figure out how to bulk order easy things like tags. I need to configure this manually on the marketplace... annoying.

Glite Jewellery

Jan 11, 2025  on Shopify

It does not recognize the variants of each product. I've been figuring this out for a month now but it never gets corrected.

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