I really tried to get this app to work. I spent hours going through my shopify listings and create meta fields to map to for Walmart and eBay. I created meta fields for key features and the like, only to get error 4 key features required. I tried the eBay connection and the only thing that did was consistently delete listings. I would then delete this app and try it again thinking I did something wrong only to have it consistently not work again. I think I’ve tried to make this work at least 3 times now with countless hours trying to figure out issues. This app flat out doesn’t work.

This app used to be fantastic, with solid functionality and excellent support. Unfortunately, our experience has gone downhill. While the app still syncs fairly well with certain marketplaces—Etsy being the most reliable—it has completely failed to keep our inventory updated across the board. The most frustrating part is that instead of working toward a solution, support has shifted the blame back on us, claiming our frequent inventory updates are the cause. That explanation doesn’t hold water, since syncing and updating inventory is supposed to be the core purpose of the app. If the system can’t handle regular updates, it’s essentially useless for any business that manages a dynamic catalog. We’ve also noticed delays, inconsistencies, and errors creeping into the sync process—items showing as in stock when they’re sold out, pricing not reflecting correctly, and listings failing to update across channels. These are critical issues for sellers, and what was once a reliable tool is now creating more problems than it solves. In short: this app had huge potential and was once a go-to solution, but until the syncing and support issues are taken seriously and resolved, it’s hard to recommend it for businesses that rely on accurate, real-time marketplace integration.

We've had a good experience with Marketplace Connect overall. When linking to eBay from Shopify, we had some issues with images not transferring correctly. Their customer support was easy to contact and quick to correct the issue. It works and saves us tons of time!

The app works excellently. Listing items created in Shopify is done on eBay without any major delays. Thanks to the very quick support from the support team, I learned a lot about the Marketplace Connect app that I would never have known just by reading the description. Please note an important point that I discovered due to a change in the inventory of an archived item. By changing the inventory of an archived item, the item activated in Marketplace Connect was automatically transferred to eBay. The support team's analysis quickly identified the reason for the item being transferred to eBay, and I received important information about using Marketplace Connect. --> As soon as the inventory is changed, the item is automatically uploaded to eBay if the item is active in the Marketplace Connect item list. --> When the inventory is changed, the item's status is not checked. This means that even if the item is archived and hidden in the online shop, the item is uploaded to eBay. --> Here is an excerpt from the email support team: Marketplace Connect app uses Shopify as the source of truth for your products. The list of products that you see on Marketplace Connect > Listings page are all your products in Shopify regardless of their status (active, draft & archived). There is no way to delete a product within Marketplace Connect. To delete them, you have to delete directly in Shopify. A product that was previously enabled in Marketplace Connect that became out of stock will become active again in eBay when stock get replenished in Shopify. The way to end the eBay listing is to disable it in Marketplace Connect.

So far so good! Everything works as advertised. Whenever I've encountered problems or wasn't sure what to do, the support team has always been quick to respond and was helpful.

Experiencia horrible, los asin se han sincronizado con las variantes del producto, lo que ha producido que los precios sean un 80% mas bajo, y al cancelar todas las compras en amazon ha producido que me bloqueen la cuenta. No me dan ninguna solucion, y encima me estan mareando, de buenas a primeras el servicio ha cambiado y se ha actualizado de manera automática, todo un desastre esta app y su servicio al cliente pesimo

Works very well and great value for money- also just had a support issue and Aldrian dealt with it expertly and very quickly. Great service.

Selling electronics via Amazon in Europe is extremely challenging - with or without the app. Therefore support is crucial. Mariel R. from the support team was great help today!

Exceptional customer service. Mariel so expertly assisted me to sync my store products in Ebay. Highly recommended.

Works perfect. had one issue but the support was fast and helpful. have over 400 articles and would be a headache to manualy list them everywhere. LOVE IT!!!

John o was fantastic, very helpful and assisted me to get the the bottom of my issue, would highly recommend John!

Overall a good experience. Was some serious confusion to start, but Joy V from the support specialist team has been a serious MVP and made everything right. I would recommend this app.

Marketplace Connect has helped streamline my business across Shopify and Ebay, saving me time and keeping my inventory synced. It took me a while to set up but now everything is running smoothly and the customer sevice chat is always very helpful.

the app is pretty good except for the lag in sync. we had over a dozen separate times where we oversold a product on ebay because it didnt sync with shopify fast enough. there is also no plan options. if you are only going to make 50 sales a month it's great. but 1% of sales for a larger scale business means you will pay the capped amount of $99 which is way way too much. fix those 2 things and i would use this app again.

Marketplace Connect has been a game-changer for us! The platform is seamless, reliable, and makes managing everything so much easier. What really stood out was the outstanding customer service. A huge shout-out to Joshua R - he went above and beyond to answer my questions. His professionalism, patience, and deep knowledge made the entire process stress-free. If you’re considering Marketplace Connect, I highly recommend it - and make sure to ask for Joshua, he’s fantastic!

Update vom 21.08.2025: Nach umfangreicher Unterstützung via Email-Support (Danke Dom!) funktioniert die App nun wie erwartet und erfüllt die angepriesenen Funktionen. Leider war die korrekte Kalkulation der Verkaufspreise erst möglich, nachdem Einstellungen vom Support angepasst wurden. Auch erschweren die Ladezeiten die Nutzung teils, besonders wenn man oft zwischen den verschiedenen Amazon Marketplaces hin und her wechseln muss. Für die Zukunft würde ich mir einen Rechnungs-Upload, sowie Integration von Stornierungen wünschen - dann müsste ich nie wieder in das Amazon Interface. --------------------- Ursprüngliches 2-Sterne Review: Ganz nett, aber viel zu komplex in der Einrichtung. Mit einem verbundenen Amazon.de Konto werden Produkte auch auf den Amazon-Seiten anderer europäischen Länder ausgespielt, aber Bestellungen von dort erfordern, dass man die jeweiligen anderen Amazon Domains zusätzlich verknüpft. Das ist in der Einrichtung leider nicht beschrieben und führte dazu, dass einige Bestellungen nicht importiert wurden, die wir dann auch nicht nachholen konnten. Der Support ist sehr bemüht, aber eckt teils auch an, und behauptete sogar, dass Produkte nur mit Verknpüfung des Amazon-Kontos des jeweiligen Landes verwaltet werden können, was nicht stimmt, der Anleitung widerspricht, und dem Problem, mit welchem wir konfrontiert wurden. Drei Chat-Sitzungen waren daher erforderlich, um die App grundlegend zum Laufen zu bekommen. Nun läuft die App, aber die Verwaltung der Produkte ist noch immer ein Rätsel, da wir die Listings von unserem Amazon.de Konto verwalten können, aber gleichzeitig auch von den Amazon-Konten der anderen Länder.

a lot of options that I'm unclear about, but if I've done it correctly... it's a simple process lol

Etsy is not working, lost many sales and no customer support to fix. Etsy has said its an app issue with Shopify & Shopify says its an Etsy issue. No one is fixing the issue and both are blaming each other with no solutions offered.

Reached out several times to get some support and the agents were incredibly helpful in debugging issues that we've had.

Joy V was fantastic. Helped me with everything I needed and gave me detailed answers to every question I had