The support team is professional and very helpful. They responded to my inquiry promptly and provided exactly the information I needed. Excellent and efficient service — highly recommended!

Kafkaesque hell. If you try to get a product deleted from Amazon, you end up in this nightmare: Set product/variations to inactive? Still pushed to Amazon. Set it to only sync price/inventory? Still pushed to Amazon. Want reliable channel control? Don’t walk away. Run. 0/10. Do not recommend.

The app is very helpful for cross platform listing management, but it can still be a bit complicated to navigate, which makes having the support team essential. What I really appreciate is that the support team is always willing to help, provides clear guidance, and patiently addresses every inquiry.

I am not sure if these folks are incompetent or just do not care, in either case, I would suggest looking elsewhere. My integration to Walmart and Amazon has been broken for over 7 months and it appears they have no clue how to fix issue. At times I feel I was the tester. Not worth your time if you are trying to build a business. Integration is not that hard, both amazon and walmart charged integration API; however, I know this was communicated to these people and they are just clueless on how to proceed. It is not that hard, if you know what how to do your job. I wonder how I can give a -5 star review.

Ganz nett, aber viel zu komplex in der Einrichtung. Mit einem verbundenen Amazon.de Konto werden Produkte auch auf den Amazon-Seiten anderer europäischen Länder ausgespielt, aber Bestellungen von dort erfordern, dass man die jeweiligen anderen Amazon Domains zusätzlich verknüpft. Das ist in der Einrichtung leider nicht beschrieben und führte dazu, dass einige Bestellungen nicht importiert wurden, die wir dann auch nicht nachholen konnten. Der Support ist sehr bemüht, aber eckt teils auch an, und behauptete sogar, dass Produkte nur mit Verknpüfung des Amazon-Kontos des jeweiligen Landes verwaltet werden können, was nicht stimmt, der Anleitung widerspricht, und dem Problem, mit welchem wir konfrontiert wurden. Drei Chat-Sitzungen waren daher erforderlich, um die App grundlegend zum Laufen zu bekommen. Nun läuft die App, aber die Verwaltung der Produkte ist noch immer ein Rätsel, da wir die Listings von unserem Amazon.de Konto verwalten können, aber gleichzeitig auch von den Amazon-Konten der anderen Länder.

RE: customer service - Had an issue setting up new listings on Amazon and syncing the inventory with Shopify... Joy V very quickly solved my many issues and got me back up and running RE: app - once set up, everything works great. i consider this an essential app for my store.

Recently tried integrating Etsy using Marketplace Connect and orders would not sync. We would receive orders on Etsy, and they would not show up on our Shopify store or even in the MC app. After many messages with their support team, they said that the reason is due to API rate limits on our account set by Etsy and in 24hrs they will reset and orders will flow. This is incorrect information, and this was confirmed by Etsy who gave the following response: "I see that your shop is based in the U.S. For your reference, for sellers shipping from the United States, as of October 21, 2024, Shippo and ShipStation are the only third-party shipping apps which, when integrated into your Etsy account, will automatically import and export all shipping-related data between your shop and the shipping partner. Please know that this restriction has nothing to do with rate limits. If an application/integration needs an increase to their rate limits, developers of the app are the ones who need to reach out to us and not their users." This app does not work with Etsy at all and they should not be advertising it as a solution.

It's not as good as you first think. If you decide to change or edit anything on eBay, like price or description, you will find that all edits will be lost as market marketplace connect overwrites them back to the original settings, deleting all your edits. The only option is to edit via Marketplace Connect, but this is complex and unintuitive. Why on earth can't they have a simple selection to stop Place Connect from making future edits? I will be looking into this more, BUT unfortunately, I will have to remove this app if it doesn't offer this one simple fix. For your sanity, i would be best to avoid

Fantastic and easy to use app. I tried many marketplace apps, this is definitely the best. Customer support chat is very fast and helped me quickly

If I could give 0 I would. Had the tool for a week. Nothing worked right. Customer support said they were working on it, never fixed anything, always pushed me to ebay to fix instead of helping me find the answers. I heard this was once a good app. Avoid if you want any support at all.