I had an excellent experience with Shopify Marketplace Connect Customer Support while setting up my eBay store. Michael was incredibly responsive, knowledgeable, and patient, guiding me through every step of the process. He quickly addressed my questions, provided clear instructions, and made what could have been a complicated setup feel seamless. His professionalism and dedication gave me confidence that my store was being set up correctly. I truly appreciate the outstanding support and highly recommend Shopify Marketplace Connect to anyone looking to expand their business across marketplaces.

Just had help from Mariz who was very helpful, knowledgeable and patient. Now I have the needed information to move ahead with exporting my product to Ebay.

Josh provided outstanding support. He quickly identified the solution to my problem and gave me clear, step-by-step instructions that worked perfectly. The issue was resolved in minutes. Excellent service!

I had a truly great experience with Customer Service – Mariel R. She helped me a lot, explaining everything step by step, very clearly. She showed me exactly what to do and was extremely patient, even though I am not very familiar with the system and had many questions. Mariel R answered all of my questions with care and professionalism. Excellent service — thank you so much!

Joshua was super helpful; this app makes it easy to connect more marketplaces. Great App! We have had it for a while.

Cindy sat with me on chat for an hour and made sure ALL of my questions were answered. She didn't just send me links to knowledge base articles like most support people do. Customer service like this is RARE and I'm so glad I can rely on this support when I need it. Highly recommended!

I really tried to get this app to work. I spent hours going through my shopify listings and create meta fields to map to for Walmart and eBay. I created meta fields for key features and the like, only to get error 4 key features required. I tried the eBay connection and the only thing that did was consistently delete listings. I would then delete this app and try it again thinking I did something wrong only to have it consistently not work again. I think I’ve tried to make this work at least 3 times now with countless hours trying to figure out issues. This app flat out doesn’t work.

This app used to be fantastic, with solid functionality and excellent support. Unfortunately, our experience has gone downhill. While the app still syncs fairly well with certain marketplaces—Etsy being the most reliable—it has completely failed to keep our inventory updated across the board. The most frustrating part is that instead of working toward a solution, support has shifted the blame back on us, claiming our frequent inventory updates are the cause. That explanation doesn’t hold water, since syncing and updating inventory is supposed to be the core purpose of the app. If the system can’t handle regular updates, it’s essentially useless for any business that manages a dynamic catalog. We’ve also noticed delays, inconsistencies, and errors creeping into the sync process—items showing as in stock when they’re sold out, pricing not reflecting correctly, and listings failing to update across channels. These are critical issues for sellers, and what was once a reliable tool is now creating more problems than it solves. In short: this app had huge potential and was once a go-to solution, but until the syncing and support issues are taken seriously and resolved, it’s hard to recommend it for businesses that rely on accurate, real-time marketplace integration.

We've had a good experience with Marketplace Connect overall. When linking to eBay from Shopify, we had some issues with images not transferring correctly. Their customer support was easy to contact and quick to correct the issue. It works and saves us tons of time!

The app works excellently. Listing items created in Shopify is done on eBay without any major delays. Thanks to the very quick support from the support team, I learned a lot about the Marketplace Connect app that I would never have known just by reading the description. Please note an important point that I discovered due to a change in the inventory of an archived item. By changing the inventory of an archived item, the item activated in Marketplace Connect was automatically transferred to eBay. The support team's analysis quickly identified the reason for the item being transferred to eBay, and I received important information about using Marketplace Connect. --> As soon as the inventory is changed, the item is automatically uploaded to eBay if the item is active in the Marketplace Connect item list. --> When the inventory is changed, the item's status is not checked. This means that even if the item is archived and hidden in the online shop, the item is uploaded to eBay. --> Here is an excerpt from the email support team: Marketplace Connect app uses Shopify as the source of truth for your products. The list of products that you see on Marketplace Connect > Listings page are all your products in Shopify regardless of their status (active, draft & archived). There is no way to delete a product within Marketplace Connect. To delete them, you have to delete directly in Shopify. A product that was previously enabled in Marketplace Connect that became out of stock will become active again in eBay when stock get replenished in Shopify. The way to end the eBay listing is to disable it in Marketplace Connect.