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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,909)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

BuzzVibes

Jan 21, 2026  on Shopify

It's the best/easiest I've found to integrate large catalogues with marketplaces like eBay and Amazon. Customer support is excellent too, with minimal wait times and help with things like formulas, customisation etc. Once you're set up, it works seamlessly.

Virginia Service Supply

Jan 21, 2026  on Shopify

If you have a large catalog, try another solution. There is no way to report items in stock that are not listed on ebay. You could tag items as not on ebay and remove the tags one at a time when listed, but that's cumbersome and native Shopify reports can't report tagged inventory by location.

TheBrainDriver

Jan 19, 2026  on Shopify

Outstanding app with support that goes well above and beyond anything I have ever experienced. VERY highly receommended

SMFY

Jan 15, 2026  on Shopify

The support is next level !. always quick chat support anytime i need it mainly for amazon issues but wow they are fantastic in supporting a small business owner. genuinely appreciated !

Floreo

Jan 14, 2026  on Shopify

Dale was very accommodating & informative. He answered all of my questions and guided me with meticulous detail.

Ghost Galaxy

Jan 14, 2026  on Shopify

Robert was Awesome! He helped me with my problem and kept communication open with me to help with other issues. Which was great because I needed his help a couple days later. Alex Bartos

J R Jewellery

Jan 14, 2026  on Shopify

be aware that this app can completly mess up your existing ebay store as it has with ours, we have lost images, store categories, sku's and our all our item specifics which has completly ruined our busy ebay store which is now making zero sales. What a mess, have asked for help but nothing they haveadvised has been able to sort this out. What a mess we are really upset about this as our ebay store has been running for 25 years now all our hard work is lost just because we used this app. Avoid !!!

Tazza Brands

Jan 13, 2026  on Shopify

Awful. Very hard to use. trying to get Amazon FBM orders to send through to Shopify for fulfilment. Been at it all afternoon. Doesn't work. Have to keep deleting and rebuilding products in shopify because you can't unlink.

J R Jewellery

Jan 13, 2026  on Shopify

Mark has been great helping us to onboard our Ebay Store with shopify marketplace all working fine now

Nice On Me

Jan 12, 2026  on Shopify

Mike was extremely helpful, quickly resolved my issues, and helped get my products live. Many thanks!

The Opal Dealer

Jan 12, 2026  on Shopify

I guess I missed the memo that this app will limit eBay quantities to 100. Since we use a third party inventory management system, it changed ALL of our items to 100. Now I get to count out thousands of pieces to fix our inventory On the plus side, it is quick and easy to sync existing Shopify listings with eBay and the description looks great. I will likely be removing this app because of the inventory issue.

DerAusleger

Jan 10, 2026  on Shopify

Absolut komplex und voller Bugs. Kostenfrei ist lieb gemeint, aber nutzlos für Ebay bzw. viel zu zeitaufwendig und nicht prozesssicher. Sorry, DPL läuft deutlich besser.

Pyramid Comics & Cards

Jan 08, 2026  on Shopify

I listed three items at the same time, all with a flat shipping rate clearly set in Marketplace Connect app. All three went live on eBay with no shipping charge applied. When one of the items sold, eBay collected $0 shipping, even though the app showed the correct rate in the listing settings. I contacted support I did everything support asked for: – Uploaded screenshots of the Shopify order – Uploaded screenshots of the eBay order – Uploaded screenshots of the Marketplace Connect shipping settings – Provided the SKU and order ID The evidence clearly showed the problem was not on my side. The app simply failed to pass the shipping cost to eBay. Instead of acknowledging this, the support rep dismissed the issue and even responded with “Whatt Code” when I said this needed to be escalated to their programming team. That kind of response is not only unhelpful but also unprofessional and it shows a lack of understanding of how serious this issue is. My problem involved a $10 item, but what happens when another seller lists a $100 or $1000 item and the app silently drops the shipping fee? This isn’t a minor inconvenience. It’s a systemic sync failure that can cost sellers real money. Nothing happens in a vacuum, and I’m not special, if it happened to me three times in a row, it’s happening to others who simply haven’t noticed yet. This is a coding issue, not a user error, and it should have been escalated immediately. I’m posting this review in hopes that someone higher up sees it and gets this in front of the engineering team to fix this app before sellers lose money.

ASG Memorabilia

Jan 08, 2026  on Shopify

Great app with outstanding support. Josh quickly helped resolve an issue, and our sales have grown significantly as a result.

Stevenswickshop

Jan 06, 2026  on Shopify

Excellent app. have been using it for a while now and makes life so much easier and reduces my admin time. Easy to set up and connect to ebay and orders flow seamlessly to shopify and to my shipping provider. I needed help from support when I made a change to my store that caused an issue in ebay and Carlos helped me out, working through my problem until we found what the cause was and I was able to resolve it. Great service and a really happy customer here. Well done.

Turf Store UK

Jan 06, 2026  on Shopify

Fantastic support. Steff really valued our business, wanted to help and went the extra mile. Listened, Communicated well, provided step by step guidance

East Coast Signatures

Jan 05, 2026  on Shopify

I've had very positive experience with this app. Whenever I had questions, I reached out to the chat function and chatted with 2 different people (Russ and Joy) and they were both extremely helpful and quick with responses. I would highly recommend!

Plusarrows

Jan 05, 2026  on Shopify

Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.

Shop-2-Go - Dein Camping Shop

Jan 02, 2026  on Shopify

A really complicated app. But with the help of the service team, I was able to start my listings on eBay. The team behind it is always helpful and super nice.

Styley

Dec 24, 2025  on Shopify

Extremely poor app with numerous bugs. It’s incredibly difficult to push products to Amazon: variants don’t appear, images fail to upload, and random errors occur without explanation. After a full month of trying to use, I seriously doubt whether it will ever work properly. Product uploads repeatedly fail, and despite weeks of trying to get support, I’ve received no meaningful feedback.

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