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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,677)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

George and Willy

Jun 30, 2025  on Shopify

Simple and effective app that allows us to manage all orders from a single Shopify account. Noel was extremely helpful in troubleshooting any issues.

TRU LIGHT

Jun 30, 2025  on Shopify

App doesn't work, throws a Error: Error creating FastCGI Client Stream when just being installed. Support tells me its fixed however its their embed that failing.

Anabolic Health

Jun 30, 2025  on Shopify

This app team has the most ignorant support team I have ever experienced in 8 years of ecommerce. Not only do they not listen, they constantly cause issues and ignore bugs on their own accord. It's not surprising that this app is cheap, because nobody in their right mind would pay for this level of service.

Once Upon a Time in Seattle

Jun 29, 2025  on Shopify

Supports great ! App support direct for marketplace connect. Quick and responsive. And then when in doubt uninstall and reinstall app worked without borking my hundreds of linked listings somehow :)

Tirzahs Gift Garden™

Jun 27, 2025  on Shopify

Dom is the best! He is very knowledgable and courteous. His assistance was valuable to my marketplace updates - thank you again Dom!! Best Always, Patrice Godfrey Owner, Tirzahs Gift Garden

Schneiders Vienna GmbH

Jun 27, 2025  on Shopify

Very nice App. Even better support, so many people with good knowledge. A lot of thanks to Jae! Very professionell, know what he does

JadeBoutique

Jun 26, 2025  on Shopify

Joy was really helpful on solving our problem with items sync and its a great app to get your store together

MacKinnon Products

Jun 23, 2025  on Shopify

I have just started using this ap and it was recommended to me from a happy shopify user so I am hoping this does the trick! So far customer service has been great- They answer quickly. I will also add that the set up is very intuitive, something as a non tech person I really appreciated.

Lvjungle

Jun 22, 2025  on Shopify

I been using it for a while an I have great experience. very easy to use and INVENTORY DO SYNC fast across the plant form

Mareshop

Jun 20, 2025  on Shopify

Support service is just super: there was an issue with my browser, they found it and solved it in less than 5'. Fantastic team!

City Skate Project

Jun 19, 2025  on Shopify

Customer service to help you through is a top priority. With links, walkthroughs, and simple advice from Joshua R we had my store up and rolling in no time. Finding errors and fixing them was a breeze with help. Thanks for this customer service extension and fast answers.

ARTICULOS ESOTERICOS LETY

Jun 18, 2025  on Shopify

Excelente atención me ayudaron a eliminar la solicitud de exencion de GTIN para publicar productos artesanales en amazon con la integracion de shopify. Fueron rapidos amables y con instrucciones vlaras

Sequent Microsystems

Jun 16, 2025  on Shopify

This app stopped sending tracking information to Amazon. In response, Amazon dezactivated all our listings for poor FBM shipping.

Embrace Making

Jun 13, 2025  on Shopify

Seems to work but you will need to play around with it and likely contact support to get your first listing active. Four stars as the app itself some things are not intuitive but I would give the live chat support 5 stars for being so helpful.

Um Right

Jun 09, 2025  on Shopify

It is highly intuitive and you have questions, you can rely on the staff to help you pretty much instantly.

Printed Masterpieces

Jun 09, 2025  on Shopify

Very useful free app to sync products from Shopify to Etsy, and grab orders from Etsy to Shopify. :) I like the way how support team helps newbie, really fast and professional. Well documented, also AI like Grok could help you with some tricky question if you don't want to bother support with base questions.

Kemiha.fr

Jun 09, 2025  on Shopify

Un peu long pour la première connexion, mais les techniciens sont vraiment dévoués, et ont résolus tous mes problèmes :-)

Essential Sports Nutrition

Jun 06, 2025  on Shopify

Dom was super helpful and knowledgeable! He helped me with what I needed and explained the A/B options, so I could make an informed decision!

REMUDA WESTERN WEAR

Jun 05, 2025  on Shopify

Best experience I've had so far with customer support (Michael). They go to great lengths to help with my issues. I just started using the app, but so far it seems to be great. Just a small learning curve on how it works.

Gift Gift Go!

Jun 04, 2025  on Shopify

Fantastic app. The support is excellent. Super fast. Lots of options. Saves me so much time! Excellent.

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