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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,754)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Magnolia Bead Company

Oct 03, 2025  on Shopify

This app no longer supports Etsy. Support tells me to adjust settings that do not exist. Etsy has been removed as a supported connection.

Fridja

Oct 01, 2025  on Shopify

Although it's a bit of a learning curve, this app has allowed us to import our Amazon orders and fulfil faster along with our Shopify orders. The support has been great too. Highly recommended to streamline your business!

Kurai Cacao

Sep 30, 2025  on Shopify

I’ve always been very happy and satisfied every time I contacted Shopify support. They are always very helpful and willing to assist. I had a few situations that required support and every time the issues were resolved. Definitely worth 5 stars.

BADGERATED.COM

Sep 30, 2025  on Shopify

This tool is currently broken with Etsy. Etsy now requires a readiness state identifier - whether your product is ready to ship or is made to order - and Marketplace Connect has no function for setting this value, so and new listings fail to post to Etsy. Support only answers that the merchant should contact Etsy, while Etsy says their API allows for this identifier to be passed and the app developer needs to update their code. I am stuck in a loop of 2 support teams passing the issue back to the other.

Bavariashop - mei LebensGfui

Sep 30, 2025  on Shopify

Wir arbeiten bereits seit einiger Zeit mit dieser App. Es wurden für uns Änderungen vorgenommen (unterschiedliche Versandzeiten bei Varianten) Die App funktioniert für uns sehr gut und wir werden auch weiterhin damit arbeiten. Vielen Dank an den Support

Wholesales Supply

Sep 29, 2025  on Shopify

The purpose of a PLUG IN is to make life easier. This plugin does not update Global setting from one place, you have to manually update by Bulk Edit. With 4000+ products not helpful. When the Google /Shopify Category is mapped in Shopify ( a bit of work in itself) I now learn that their app needs me to manually insert a eBay category ID because "eBay has retired the APIs we were using to support eBay auto categorization. As such, it is now necessary to select a category when listing your products. When it comes to mapping the category, eBay only accepts a category ID for the listings, so I suggest reaching out to eBay to map the approved IDs to your products. " (So I am meant to contact eBay and redo 250 categories for 4400 products, no thanks) Does NOT make LIFE easy, does not matter the cost if it adds work to my effort rather than reduces it.

OzWit

Sep 25, 2025  on Shopify

Jae was extrealy helpful in with my question and assisted me in a reconnection issue I had. Cheers Ash

Prehistoria

Sep 23, 2025  on Shopify

A wonderful tool for anyone selling in multiple marketplaces, and an incredible time-saver. Great customer service, too – helped me troubleshoot a number of things with ease!

Artist Deluxe

Sep 18, 2025  on Shopify

pourri vraiment c est censé etre l officiel bah dis donc on pige rien c est complexe les menu y en a partout bref un bourbier

Tilley + Me

Sep 17, 2025  on Shopify

Joy was fantastic! So thorough and walked me through each error in detail. Very happy with the customer service!

HomeBrewCoffee.com™

Sep 17, 2025  on Shopify

Good luck! Shopify Marketplace Connect simply does not work. We have been completely unsuccessful connecting our products with Amazon over 8 months and Walmart over 5 months. Save yourself """MONTHS""" of mind-numbing frustration, and lost sales. Choose another app. SUCKS!!!

North By North East

Sep 17, 2025  on Shopify

Didn't work for me, I was given a bad steer on the app functionality, so I initially have a poor review. However the development team reached out to me afterwards and professionally explained what the app can and cannot do. The fact that they took the time to do this means they care about their product. That means a great deal. Good luck to the team.

Junebug and Darlin

Sep 16, 2025  on Shopify

The app does NOT work with Etsy as advertised. Your items will sync from shopify to Etsy, but the stock will not sync in reverse. Your orders will NOT import from Etsy. Everything that happens on Etsy after syncing the first time has to be done manually. The app also does NOT support digital downloads and will cause repeated issues with activating your Etsy digital listings even after they've been unlinked. I was also informed after installing and setting up the app, that support will soon be unable to help with any Etsy integration at all. DO NOT DOWNLOAD IF NEEDING FOR ETSY.

Lunara Shopping

Sep 15, 2025  on Shopify

I had an excellent experience with Shopify Marketplace Connect Customer Support while setting up my eBay store. Michael was incredibly responsive, knowledgeable, and patient, guiding me through every step of the process. He quickly addressed my questions, provided clear instructions, and made what could have been a complicated setup feel seamless. His professionalism and dedication gave me confidence that my store was being set up correctly. I truly appreciate the outstanding support and highly recommend Shopify Marketplace Connect to anyone looking to expand their business across marketplaces.

Dippin' Daisy's

Sep 15, 2025  on Shopify

The app is great and works really well. Customer service is easy to contact, and we set up a call quickly. Joy Velasco was kind and easy to talk to. She walked us through the listing process step by step, giving clear and detailed explanations. She was very patient and made everything easy to understand. Highly recommended!

Olde Church Emporium

Sep 11, 2025  on Shopify

Just had help from Mariz who was very helpful, knowledgeable and patient. Now I have the needed information to move ahead with exporting my product to Ebay.

My Store

Sep 10, 2025  on Shopify

Josh provided outstanding support. He quickly identified the solution to my problem and gave me clear, step-by-step instructions that worked perfectly. The issue was resolved in minutes. Excellent service!

Toros Trade LLC

Sep 10, 2025  on Shopify

I had a truly great experience with Customer Service – Mariel R. She helped me a lot, explaining everything step by step, very clearly. She showed me exactly what to do and was extremely patient, even though I am not very familiar with the system and had many questions. Mariel R answered all of my questions with care and professionalism. Excellent service — thank you so much!

Pila-Barre

Sep 03, 2025  on Shopify

Joshua was super helpful; this app makes it easy to connect more marketplaces. Great App! We have had it for a while.

Sparked Innovations

Sep 03, 2025  on Shopify

Cindy sat with me on chat for an hour and made sure ALL of my questions were answered. She didn't just send me links to knowledge base articles like most support people do. Customer service like this is RARE and I'm so glad I can rely on this support when I need it. Highly recommended!

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