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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,663)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

AK TOOLS

Jul 13, 2025  on Shopify

I need a simple app to sync orders from eBay/Amazon to Shopify , this app does it , but it lacks of the tax features, the GST tax line doesn’t get pass through from eBay / Amazon, therefore tax invoice generated without the GST amount, other app like Salestio allowed the user to configure the tax override for the import order to derive the GST from the Unit price.

CentralDepot247

Jul 11, 2025  on Shopify

It's a great app,I'm using it for eBay. If they could fix the auto-listing feature and allow Shopify collections to link directly with eBay categories and business policies for each eBay marketplace within the auto-list settings, that would be fantastic. Currently, I have over 400 collections, and publishing new products to eBay is time-consuming because I have to manually assign each category across multiple marketplaces.

RumbleBox

Jul 10, 2025  on Shopify

Excellent Support and Efficient Service The team at Shopify Marketplace Connect is incredibly responsive and efficient. They replied to my questions quickly, handled everything with professionalism, and were always friendly and helpful. I highly recommend this app to anyone looking for a reliable marketplace integration solution!

Throttle Designs

Jul 10, 2025  on Shopify

I would consider myself a heavy user, this app in the beginning really shot me to a new level in revenue. However, with recent Amazon API changes, nothing seems to work and support (while kind of helpful) can't seem to fix the issue. I haven't been able to successfully list a product in months. Images seem to break, errors left and right that nobody seem to know how to fix. I hate to write a bad review from these guys because of how good things once were but as of recently, I can't recommend this to anyone who relies on Amazon. eBay and Etsy tend to post product just fine

Sons of Battery® - E-MTB Brand & Community

Jul 09, 2025  on Shopify

A great app and even better support. If there's ever an issue with the connections, they're immediately there to help until everything works again! The app is fast, straightforward, and easy to use – simply 5 stars.

Routine Vinyl

Jul 09, 2025  on Shopify

I've had nothing but great customer service experiences via the Connect feature. It's been a bit rough in terms of understanding how some formulas work, and how to accurate map certain facts from Shopify to other marketplaces but for the most part the integration works spotlessly.

Sherwood Sport

Jul 08, 2025  on Shopify

I had an issue with pricing as I wanted different pricing on eBay to Shopify. The issue is that eBay would show the same price as Shopify. There are a few settings that need changing for this to work, but Mike was onto it straight away, and we were sorted.

Baerenstyle Strolche

Jul 04, 2025  on Shopify

The support was very helpful setting up my first synch. It took a while - but Joshua was very patient. :-) Thanks!

COTANTIN

Jul 03, 2025  on Shopify

初回接続で分からない部分がありサポートに問い合わせたところ、非常に迅速で丁寧にご回答いただけました。 アプリをインストールしたばかりですが安心して使えるアプリだと感じました。

Kigurumi.com

Jul 03, 2025  on Shopify

App literally does not even open. Pure garbage. Outrageous that they offer this. Edit: The 24h thing is a lie. It still isn't working to this day, 6 days later.

Jack Jarrod

Jul 02, 2025  on Shopify

Easy to use user interface, really quick support if you have any issues, and the customer support is really helpful as well.

Peariwinkle

Jul 02, 2025  on Shopify

Michael was so helpful with helping me set up my Target+ account to Shopify. I really appreciate him taking the time to walk me through the process.

George and Willy

Jun 30, 2025  on Shopify

Simple and effective app that allows us to manage all orders from a single Shopify account. Noel was extremely helpful in troubleshooting any issues.

TRU LIGHT

Jun 30, 2025  on Shopify

App doesn't work, throws a Error: Error creating FastCGI Client Stream when just being installed. Support tells me its fixed however its their embed that failing.

Anabolic Health

Jun 30, 2025  on Shopify

This app team has the most ignorant support team I have ever experienced in 8 years of ecommerce. Not only do they not listen, they constantly cause issues and ignore bugs on their own accord. It's not surprising that this app is cheap, because nobody in their right mind would pay for this level of service.

Once Upon a Time in Seattle

Jun 29, 2025  on Shopify

Supports great ! App support direct for marketplace connect. Quick and responsive. And then when in doubt uninstall and reinstall app worked without borking my hundreds of linked listings somehow :)

Tirzahs Gift Garden™

Jun 27, 2025  on Shopify

Dom is the best! He is very knowledgable and courteous. His assistance was valuable to my marketplace updates - thank you again Dom!! Best Always, Patrice Godfrey Owner, Tirzahs Gift Garden

Schneiders Vienna GmbH

Jun 27, 2025  on Shopify

Very nice App. Even better support, so many people with good knowledge. A lot of thanks to Jae! Very professionell, know what he does

JadeBoutique

Jun 26, 2025  on Shopify

Joy was really helpful on solving our problem with items sync and its a great app to get your store together

MacKinnon Products

Jun 23, 2025  on Shopify

I have just started using this ap and it was recommended to me from a happy shopify user so I am hoping this does the trick! So far customer service has been great- They answer quickly. I will also add that the set up is very intuitive, something as a non tech person I really appreciated.

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