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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,804)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Flavor Seed

Oct 29, 2025  on Shopify

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

Flagseller

Oct 28, 2025  on Shopify

I had a fantastic experience with the support team, specifically with Mark M. He was incredibly helpful and super quick to answer all of my questions. He even went above and beyond by giving me a step-by-step tutorial to make sure I understood everything. Overall, it was a great support experience, and Mark's assistance was top-notch!

Shello's Creative Boutique

Oct 26, 2025  on Shopify

hello can i get some support with the App. I have issues exporting products to ebay. Regards ShelloCB

visit_ADAM_store

Oct 24, 2025  on Shopify

Very useful app for integration with eBay, customer support are also very helpful with any questions that are asked. Bernadeth assisted me with some pricing issues I was trying to fix and was amazing!

Baby Jack & Company

Oct 24, 2025  on Shopify

Support (Chloe) was exceptional. She walked me through the channel and verified it as a user friendly tool that makes it easy to sell online via Shopify listings!

Art Brown

Oct 24, 2025  on Shopify

We use the app for Amazon and Ebay. The connections are fast, it can be mapped to meta data making it easier to input product attributes. The customer service has always been quick to help and my problems are always resolved quickly. There are occasional issues with photos not posting to Ebay correctly. This is solved with a simple email. The app is slow, taking a long time to open individual listings.

SDC GoodZ Toy Shop

Oct 24, 2025  on Shopify

Shopify is a very confusing App. But the rep I dealt with was great and let me exactly where I needed to go and prevented me from going round and round with Target Plus support Thanks!!!

Astudio.fashion

Oct 23, 2025  on Shopify

I was very unhappy with the customer service. The agent was unable to solve the problem and left the chat by forwarding the email contact of their superior agent. I have to uninstall this app after unsuccessful attempts since the last week.

fesselspiel

Oct 22, 2025  on Shopify

I heavily relied on the app, and then, out of nowhere, from one day to the other, they discontinued their support for etsy. Just like that, no warning in advance, no notice, just an error message when syncing new listings. After wasting hours of research, I finaly found out, they want "to spend their efforts on other platform". -> do NOT rely on the app nor the team behind it!

little inferno

Oct 22, 2025  on Shopify

Consistently crap, start to finish. Now Etsy isn't supported? "Etsy has changed so we don't have the ability..." "Anyway talk to a 3rd party app they can still do it." MAKE IT MAKE SENSE! Every listing, i had to talk to support. I had to reupload every listing, every new agent i had to explain exactly what had previously happened and still couldn't take my word for it, prolonging issues. I left my emails when live agents were not available over 7 times with issues, I got a response 1 time via email. Why is it the 1 thing we could get for free from shopify is now closing, pushing us towards 3rd party apps that I'm guess they get a cut of the profits...

Pomelo Beauty

Oct 20, 2025  on Shopify

I haven't had issues with this app, for what I have been using it has worked wonders, and the support they provide is quick and they have managed to resolve my issues, so far so good.

bluepinethreads

Oct 20, 2025  on Shopify

Excellent support! I was helped by Mark M. and he was wonderful... Knowledgeable, and ready to help with all my questions in a timely manner. The app is intuitive and easy to use. It works great!

Magnolia Bead Company

Oct 20, 2025  on Shopify

This app no longer supports Etsy. Support tells me to adjust settings that do not exist. Etsy has been removed as a supported connection. Update....Ian from support said ..... "Thanks for confirming. Work is on the way to get the readiness_state_id implemented. Our dev team should release it soon. I'll let you know right away when it does."

SHAVENT

Oct 18, 2025  on Shopify

CAREFUL! It doesnt only charge after 50 orders! It adds fees to your Shopify bill even for revenue that has nothing to do with the app!

OutdoorBengal

Oct 17, 2025  on Shopify

Great concept but fails to deliver. - Walmart marketplace connection disconnects every few days and I need to manually re-establish the connection for orders to get imported. - Etsy connection does not work anymore. @Shopify team, you have the best e-commerce, and we want to work with you. Why don't you make it easier for us? Please, charge a fee if you need to, but get it done!

Bertram's Inkwell

Oct 17, 2025  on Shopify

I recently used this app and had an incredible experience! I faced some challenges aligning the app's policies with my eBay seller policies, but Mariel R. from customer service was a tremendous help. She quickly addressed and resolved all my concerns. Her support made a significant difference, and I couldn’t be happier. I highly recommend this app to anyone looking for a reliable and supportive tool for integrating their Shopify listings with eBay!

DesignWeltDeko

Oct 16, 2025  on Shopify

eBay works fully as expected. Etsy is totally broken. Sometimes it doesn’t sync at all, new products can’t be published, and we have to write to support so they publish them manually. Sometimes the description synchronization fails. Variant images are not switchable on the Etsy side. Category mapping isn't work also and after 6 month no fix! Etsy is a constant pain. We have exchanged over 80 emails with support. Support does respond and tries to fix things, which is why I give 2 stars and not one. But offering Etsy as a feature when it hasn’t worked properly for about 6 months or keeps breaking is not fair.

AQS

Oct 14, 2025  on Shopify

This app is excellent! The technical support team is always attentive and quick to help. They respond fast and make sure everything works perfectly. Highly recommended!

BlueRabbitCo

Oct 14, 2025  on Shopify

great job from Mike, walking me through the steps and helping me update and fix pricing on the syncing. Appreciate it!

Vintage Doll Imports AUS

Oct 14, 2025  on Shopify

Terrible, constantly having to change my eBay listings because of sync issues. Spend more time on this than it’s worth.sell rite gets my business

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