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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,097)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

EVERLYCRAFTED

Mar 21, 2025  on Shopify

The app is absolutely brilliant and does its job perfectly without costing you a fortune or draining your wallet, which is such a refreshing change. While there are a few minor teething issues that you might come across here and there, the customer support experience more than makes up for it. In particular, Jeff Avila from support went above and beyond to help resolve any problems I encountered quickly and efficiently.

Peanut Body

Mar 21, 2025  on Shopify

The customer service is amazing. Was a lot of things to connect with our other marketplaces account. Saved us a lot of time. They are there 24/7 to help.

Roots To Table

Mar 20, 2025  on Shopify

didnt work for my listings as they were customized. I did say that in the beginning and was assured it would work. Then when i linked the listings it erased data from my etsy store, I had to remove the app and now my etsy listings are not allowing me to edit them. extremely disappointed, and potentially ruined my etsy store.

Hello Baby

Mar 19, 2025  on Shopify

We have been using this app for over 12 months and it works great. Easy to use/set up with Shopify and support is amazing! You are able to talk to a HUMAN within seconds. Shout out to Jeff who helped us today!

Flossy Fix

Mar 19, 2025  on Shopify

I want to express my heartfelt gratitude to Jae for her incredible support in helping me list my product on Amazon through Shopify and the Shopify Marketplace Connect app. Jae was not only extremely knowledgeable but also incredibly patient with me throughout the entire process. She guided me step by step and provided unwavering support, ensuring I understood everything clearly. Her professionalism and dedication made what could have been a challenging experience smooth and stress-free. Thank you, Jae, for your kindness, patience, and exceptional assistance. You truly went above and beyond!

Lovett & Co

Mar 18, 2025  on Shopify

User friendly app and great support when you need it. I wanted to use this app to copy new lines from my Shopify store to my Etsy but only wanted to select the newer lines from the collection. Mark from Marketplace Connect gave great support to help me do this, after a 20 min call I felt completely confident in using the app. It is saving me so much time now I no longer set these products up on Etsy manually.

EVERYTHING'S INTERNAL

Mar 17, 2025  on Shopify

Noel, went above and beyond. It was a great pleasure interacting, and made things simple for me, save me potentially hours of time! Thank you!

Campus Sutra International

Mar 15, 2025  on Shopify

Horrible support team, very sad to see shopify doesn't care about the users and face so many sync issues. its unbelievable.

idasports.com

Mar 13, 2025  on Shopify

Dom and Ediline were the best – consistently responsive, willing to be patient as we had to wait for several cases to be approved by Amazon seller central, and always clearly detailed in their feedback. 10/10! Grateful for the support. Super effective!

Genome-Based Diagnostics

Mar 12, 2025  on Shopify

Great, but Walmart doesn't connect well with this App! You have to keep logging in and dealing with them directly!

Mr Cookies

Mar 12, 2025  on Shopify

Great App. it is a must for Every Shopify Store that wants to quickly upload products to other platforms on the fly.

Verve & Vibe Australia

Mar 12, 2025  on Shopify

I've worked with the reps from Shopify Market place Connect Team specially Joy. What a Joy she has been in terms of resolving my issues with Amazon listings, a genius! In fact every single member of the support team has been knowledgeable & patient. Very happy with their support, can't thank them enough for a great job they are doing!

xo steele LLC comics and more

Mar 11, 2025  on Shopify

I use Shopify Marketplace Connect for Walmart and Target Plus to list my products. While Walmart's interface was initially less intuitive, it's now fairly easy to use. Target's listing process, however, has been very frustrating. Walmart Marketplace: Pros: Easy listing process once you're familiar with the interface. Cons: Some prompts and expectations within the app could be clearer and more straightforward. Target Marketplace Connect: Cons: * My first listing attempt was rejected without a clear explanation. * The second listing required an excessive amount of detail, including numerous dimensions, making it unnecessarily time-consuming. * The app needs clearer indication of which fields are truly required. Currently, it uses an asterisk to mark some required fields, but after submitting a listing, I receive critical errors for fields that were not marked as required. This inconsistency leads to multiple errors and wasted time. * Target Plus lacks the shipping flexibility offered by other platforms. Sellers are locked into their initial choice of shipping carrier, which restricts options for both sellers and customers who may prefer different carriers or shipping speeds. Suggestion: * Target should streamline the listing process, clearly indicate which fields are mandatory, and ensure a smoother, more user-friendly experience. * Improve shipping flexibility: Allow sellers to change shipping carriers based on weight, shipping cost, and speed. Support Experiences: Support experiences have been inconsistent. While some agents were unhelpful and unclear, I recently connected with Lou, who was fantastic. He was knowledgeable, empathetic, and provided clear solutions. Suggestion: Ensure all support agents are trained to provide the same level of excellent service as Lou, with a focus on clear communication, empathy, and understanding. Overall: Enhance the seller experience by focusing on clarity and efficiency. Provide clear instructions, concise error messages (not everything needs to be critical), and a clear distinction between required and recommended fields. Streamlined processes and knowledgeable support agents are also essential.

To Boot

Mar 10, 2025  on Shopify

This is working very well so far for our small bricks and mortar and online shop. It seems to fix the problems all that we had in the past trying to sync Shopify to eBay, which stopped us selling on eBay in the end. We are back on eBay and it all seems to work smoothly, we are notified of eBay sales on our POS and the inventory is kept up to date. Could do with more "how to" information to get started, especially mapping, but when I ran into problems the chat was excellent, looked at all the issues I had (caused by my error) and fixed them and explained how to avoid them in future. It took some time but they went through it step by step to identify the issue and then looked some more and fixed some other things using their own initiative. So rare these days and very much appreciated.

PFC Vintage

Mar 10, 2025  on Shopify

Highly reccommend. I've tried a couple of apps to integrate our store to ebay. This is by far the most affordable with the best support team. Much easier to integrate than others also.

SailorShop.co.uk

Mar 07, 2025  on Shopify

Implemented on a ~5,000 SKU shop linked to Amazon and eBay UK, with many products already listed. The app has saved me a huge amount of time and has simplified my order handling with having everything in Shopify. As expected, a few teething issues with linking products but the support staff were really helpful, at one stage spending over two hours guiding me through some things. Fully recommended.

Happy2U

Mar 06, 2025  on Shopify

Joy V is super supportive! I was facing issues in syncing with Etsy and Joy patiently helping out and solve my problem! Thanks JOY!!

Ace Cosplay

Mar 05, 2025  on Shopify

Russ has been super helpful and patient with her support, would highly recommend this app for any user looking to sell products on different platform.

Now Found

Mar 05, 2025  on Shopify

AMAZING SUPPORT. I cannot say the same for Amazon. While Amazon scratched their heads for basic things on their end Marketplace Support answered the questions about amazon systems and made changes on this end to override the amazon issues. Wow. Very thankful to use this app.

Teresa's Fashionista LLC

Mar 05, 2025  on Shopify

I had the absolute pleasure of working with Rep Joy from Shopify Marketplace Connect, and I cannot say enough about how incredible she is! Joy is not only extremely knowledgeable and talented, but she is also such a delight to work with. My account had been stuck for months due to countless listing errors that I just couldn’t seem to resolve. I even hired a freelancer over a month ago who claimed to be an expert in product listings and error corrections, but unfortunately, the problems persisted. After feeling completely frustrated, I finally reached out to Shopify Marketplace Connect, and that’s when Joy stepped in and worked her magic! In no time at all, she identified and corrected every single issue with ease. It was truly impressive to see how quickly and professionally she handled everything. Thanks to Joy, my account is now fully functional, and my products are listed correctly. I’m beyond grateful for her expertise and efficiency. If you ever need support, I highly recommend asking for Joy—she’s an absolute superstar!

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