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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,838)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

SurplusbyDesign

Nov 21, 2025  on Shopify

Aldrian - Was very helpful. When i was talking to him, it didnt feel like he was juggling 10 different chats at once, he was on point and quick in his reply. Personally, I like the 1:1 on the chat, and had the chat delays waiting for a responce. His replys were quick and insightful. Next time I have to chat, I hope I get him again. AND... he fixed the issue.

Prairie Fire Tallow, Candles, and Lavender

Nov 19, 2025  on Shopify

This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.

ThePuffCuff

Nov 15, 2025  on Shopify

I tried using Marketplace Connect as a cost-saving alternative after previously relying on a custom API. Still, it has not been a solution for my most important need, connecting with the Target+ marketplace. After a year and a half of effort, there has been virtually no progress, and neither the app’s support team nor Target’s support seems to fully understand how to resolve the issues. It has been a genuinely frustrating experience. The app does work well with Walmart, eBay, and Etsy, but if your primary goal is seamless Target integration, this is not the tool for you. Save yourself the time and avoid the disappointment.

Flor Do Brasil

Nov 14, 2025  on Shopify

We used it to connect it to Amazon. It took a bit work to connect, but the customer support has made the difference. The representative (Joy V) was very responsive and helpful. She provided quick and detailed answers to the questions we had. In terms of things to improve, I think development team can work on the error messaging a bit more. The error codes regarding required fields are somewhat descriptive, but sometimes maps to multiple fields and can be cryptic to resolve.. again, customer service shined here to help.

Etti Soap LLC - Bubbles Of Bliss

Nov 14, 2025  on Shopify

I want to thank the representative who assisted me today. He was extremely helpful, patient, and knowledgeable. He understood my issue right away and guided me through every step clearly and professionally. I truly appreciate the level of service and the positive experience he provided. Thank you for the great support!

Mooving Merch

Nov 12, 2025  on Shopify

Will NOT work if you have multiple variations of colour and size. I wasted a week trying to get it to work. Even got the developers involved, and they couldn't work out how to do it. This would work only with single variations of things, and ONLY if you spend a long time mapping all the fields. Just build excel files for Amazon, it's quicker.

Sybotanica

Nov 11, 2025  on Shopify

It historically imported a bunch of old orders without any confirmation or clicking anywhere Caused a lot of double orders. Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system" No compensation no nothing. Total lack of care for merchants.

TWOPAGES CURTAINS

Nov 10, 2025  on Shopify

Why doesn't Target Plus support multiple images per variant? Currently, only the main image is correct for each variant, while the other images are all jumbled up...

Tuscany Candle®

Nov 10, 2025  on Shopify

The app has been flawless with our Amazon connection. Less so with Walmart, but I suspect that this is a WM issue rather than a Shopify one. Support has been very helpful as needed.

Impact! Miniatures

Nov 07, 2025  on Shopify

Really easy way to handle my Ebay listings from my Shopify store. Dale Jones is an amazing tech support rep who helped us get the Shopify to Ebay connection working very well (give Dale a raise).

GooseMinis

Nov 06, 2025  on Shopify

Interface is all over the place, but came here because in trying to transfer products, it wiped out all of my secondary images on all of my listings. ....luckily I have a backup for the 4000+ listings on my shop, but this is wildly underbaked as a product

printparade

Nov 06, 2025  on Shopify

The app is what everybody needs to scale a business to the most frequented marketplaces, it works like a charm and the support really responds well to requests for help. I want to especially highlight the name of Mariel R., who fixed an error keeping me from uploading to Amazon and wrote a manual with pictures to help me set up a process to repeat with my other products, pending to be synced to Amazon. Highly recommended.

Chaser Water

Nov 06, 2025  on Shopify

The error messaging on listings is beyond vague. With a little explanation and some more UX improvements, this could be a lot easier. Likely will pay for an app that is more thorough.

Urban Pieces

Nov 04, 2025  on Shopify

This app is complete trash! it doesnt work at all! Some products are imported to Amazon some are not ... nobody can tell why this is. The only thing you hear is, that you should delete the listings and try to import the products again. Soo frustrating to work with bad apps like that!!! Also, this app is self-service only. So, if you have a problem nobody is willing to take some time to resolve the issue ... I tried to make the Amazon import work for a 1 1/2 month now ... without success!

dog mom club

Nov 03, 2025  on Shopify

Joshua was just amazing in assisting me. He was able to implement the whole app in just a few steps. Thanks again for such great support! :)

Flavor Seed

Oct 29, 2025  on Shopify

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

Flagseller

Oct 28, 2025  on Shopify

I had a fantastic experience with the support team, specifically with Mark M. He was incredibly helpful and super quick to answer all of my questions. He even went above and beyond by giving me a step-by-step tutorial to make sure I understood everything. Overall, it was a great support experience, and Mark's assistance was top-notch!

Shello's Creative Boutique

Oct 26, 2025  on Shopify

hello can i get some support with the App. I have issues exporting products to ebay. Regards ShelloCB

visit_ADAM_store

Oct 24, 2025  on Shopify

Very useful app for integration with eBay, customer support are also very helpful with any questions that are asked. Bernadeth assisted me with some pricing issues I was trying to fix and was amazing!

Baby Jack & Company

Oct 24, 2025  on Shopify

Support (Chloe) was exceptional. She walked me through the channel and verified it as a user friendly tool that makes it easy to sell online via Shopify listings!

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