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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,120)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Little Shop of Magic

Apr 09, 2025  on Shopify

Currently syncing 3 marketplaces, working on the 4th. The experience varies a bit from marketplace to marketplace but, overall the app seems to be doing what it's supposed to. 4 stars vs 5 because, in a few short months, I've had to open at least two support tickets for odd glitches (bulk templating not working in Target, inventory sync switched to 'off' in Amazon) that cannot be explained. Needless to say, it makes me jittery: inventory sync problems across platforms are a serious concern. Hoping the team improves the app over time.

EVERLYCRAFTED

Mar 21, 2025  on Shopify

The app is absolutely brilliant and does its job perfectly without costing you a fortune or draining your wallet, which is such a refreshing change. While there are a few minor teething issues that you might come across here and there, the customer support experience more than makes up for it. In particular, Jeff Avila from support went above and beyond to help resolve any problems I encountered quickly and efficiently.

Genome-Based Diagnostics

Mar 12, 2025  on Shopify

Great, but Walmart doesn't connect well with this App! You have to keep logging in and dealing with them directly!

Head to Tail Books

Jan 30, 2025  on Shopify

This app can take a bit of time to get used to and is slow to load, but it gets the job done. Support is excellent. Adrian successfully helped me out with a very specific issue that I was having.

Lebensquelle Plus

Nov 06, 2024  on Shopify

Ich hatte eine tolle Unterstützung durch Adrian, und bin sehr zuversichtlich alles gut hinzubekommen

Crow's Tourmaline

Oct 07, 2024  on Shopify

Have had a few issues starting out... but support is very helpful and knowledgable!

Start Fitness

Sep 22, 2024  on Shopify

Shopify connect is a great fit for smaller retailers or if you have a smaller product range, larger product ranges might have some teething issues and you might have to work hard to get through them with their support team, but at its core it is a very effective tool for managing your listings and does have some clever tricks that other apps have yet to figure out how to achieve.

Pfannen Joschi

Aug 20, 2024  on Shopify

Funktioniert alles soweit. Jedoch sind wichtige Texte nicht ordentlich übersetzt und teilweise auf schwedisch anstatt deutsch. Dann wird der Amazon Umsatssteuer Service sehr prominent angezeigt, hier darf man nicht ausversehen klicken. Aber Lagerbestand und Bestellungen einlesen funktioniert nun einwandfrei.

scarpediem.eu

Aug 04, 2024  on Shopify

App non molto performante ma è gratuita e tutto sommato funziona bene. L'assistenza invece è eccellente, pronta ad intervenire e a risolvere problemi.

Price Conscious Spot - PC SPOT

Jul 09, 2024  on Shopify

makes magic happen if u have a shopify store linking to amazon. PC SPOT pcspot.co.za

Farm Afternoons

Jul 04, 2024  on Shopify

Great service, great knowledge base and very fast

ladymascherianaturalbeauty

Jun 20, 2024  on Shopify

I am still learning. I am trying ot connect with Wal mart and it like crazy. I have all the information but some reason it is not doing nothing. Even one of the shopify agent tried to help and still nothing. I do not understand lol.

Beach & Bikinis

Jun 18, 2024  on Shopify

Had a few issues loading onto eBay, but the support via live chat was excellent - 10/10. One of the down sides with the app is that the slider panel on bulk edit is quite sensitive and not ideal when you use a track pad, as I do. It also can be quire slow to load. Howver, it has removed a lot of the faff that you'd normally have to deal with on eBay, so all in all, recommended.

Charlie Adam Wear

Jun 11, 2024  on Shopify

Great job from the support team to fix errors quickly

FrappeToGo

Jun 10, 2024  on Shopify

They offer great support however the categories are quite confusing to setup and attributes are not exactly similar to Amazon. It would help if there was a detailed guide or info bullets. Also preset values would be of great help. You will need some assistance if you want to sync products to Amazon. The app does publishes faster than if you would directly publish on Amazon.

Australian Deals

Apr 25, 2024  on Shopify

This is a must app for those wanting to sync there products across markets. Help is fantastic too. The lack of a star is just because the terminology in the app can be confusing.

SnowModa

Apr 23, 2024  on Shopify

Can't give it a 5 yet as I've only been using for 4 hours but so far the service has been great and I think it will work out well.

moonlight girls

Apr 17, 2024  on Shopify

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