Taranker.Com Logo
Shopify Marketplace Connect logo

Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,863)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Plusarrows

Jan 05, 2026  on Shopify

Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.

Styley

Dec 24, 2025  on Shopify

Extremely poor app with numerous bugs. It’s incredibly difficult to push products to Amazon: variants don’t appear, images fail to upload, and random errors occur without explanation. After a full month of trying to use, I seriously doubt whether it will ever work properly. Product uploads repeatedly fail, and despite weeks of trying to get support, I’ve received no meaningful feedback.

Rainbow Daddy

Dec 18, 2025  on Shopify

Serious bugs in Amazon order importing. When a new order comes in, it has incorrect product customization details. It seems to not work with product variations. Contacting support is like talking to a brick wall. They don’t want to help you they just want to close the ticket. So beware if you have handmade or variations don’t trust this app.

Cerwin Vega

Dec 17, 2025  on Shopify

If there were an option to give negative stars, I would gladly do it. This has been by far the worst experience I have ever had with any app on Shopify — and I’ve used many. Marketplace Connect is unbelievably poor, confusing, and unreliable. The app itself feels broken and unfinished, and what makes it even worse is the support team. They seem to have zero understanding of their own app. I spent an entire month going back and forth with support, explaining the same issues again and again, only to reach ABSOLUTELY NO SOLUTION.

Joonya US

Dec 15, 2025  on Shopify

Absolutely shockingly bad support. Particular mention needs to go to Mariz who does not belong in customer support industry. Lazy and incompentent would be the kind way to describe her.

By Just a Girl

Dec 15, 2025  on Shopify

absolute Schrott App man soll sich mit Ebay oder Amazon verbinden und Ebay geht überhaupt nicht ...Diese App ist Nutzlos!!!

heliaden

Dec 02, 2025  on Shopify

Etsy doesn't work anymore! Why is this still even an option and not information about the deprecation?

State of Comics

Nov 22, 2025  on Shopify

Doesn't work worth a damn.

Prairie Fire Tallow, Candles, and Lavender

Nov 19, 2025  on Shopify

This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.

Mooving Merch

Nov 12, 2025  on Shopify

Will NOT work if you have multiple variations of colour and size. I wasted a week trying to get it to work. Even got the developers involved, and they couldn't work out how to do it. This would work only with single variations of things, and ONLY if you spend a long time mapping all the fields. Just build excel files for Amazon, it's quicker.

Sybotanica

Nov 11, 2025  on Shopify

It historically imported a bunch of old orders without any confirmation or clicking anywhere Caused a lot of double orders. Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system" No compensation no nothing. Total lack of care for merchants.

TWOPAGES CURTAINS

Nov 10, 2025  on Shopify

Why doesn't Target Plus support multiple images per variant? Currently, only the main image is correct for each variant, while the other images are all jumbled up...

GooseMinis

Nov 06, 2025  on Shopify

Interface is all over the place, but came here because in trying to transfer products, it wiped out all of my secondary images on all of my listings. ....luckily I have a backup for the 4000+ listings on my shop, but this is wildly underbaked as a product

Urban Pieces

Nov 04, 2025  on Shopify

This app is complete trash! it doesnt work at all! Some products are imported to Amazon some are not ... nobody can tell why this is. The only thing you hear is, that you should delete the listings and try to import the products again. Soo frustrating to work with bad apps like that!!! Also, this app is self-service only. So, if you have a problem nobody is willing to take some time to resolve the issue ... I tried to make the Amazon import work for a 1 1/2 month now ... without success!

Dreamer Outfits

Nov 04, 2025  on Shopify

Does not connect easily

Amy and Annette

Oct 31, 2025  on Shopify

not user friendly very little integrations and very little control

Flavor Seed

Oct 29, 2025  on Shopify

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

ivyandlavyboutique

Oct 28, 2025  on Shopify

Etsy connection does not work at all.

Shello's Creative Boutique

Oct 26, 2025  on Shopify

hello can i get some support with the App. I have issues exporting products to ebay. Regards ShelloCB

Astudio.fashion

Oct 23, 2025  on Shopify

I was very unhappy with the customer service. The agent was unable to solve the problem and left the chat by forwarding the email contact of their superior agent. I have to uninstall this app after unsuccessful attempts since the last week.

Scroll to Top