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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,915)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

foodie & friends

Jan 31, 2026  on Shopify

Viele Artikelatribute können nicht übernommen werden, oder werden nicht beschreiben wie das geht.

Cartouchify

Jan 25, 2026  on Shopify

Application lente et maintenant ne marche même plus

primeledlight

Jan 21, 2026  on Shopify

I back off because the charge were not clear

J R Jewellery

Jan 14, 2026  on Shopify

be aware that this app can completly mess up your existing ebay store as it has with ours, we have lost images, store categories, sku's and our all our item specifics which has completly ruined our busy ebay store which is now making zero sales. What a mess, have asked for help but nothing they haveadvised has been able to sort this out. What a mess we are really upset about this as our ebay store has been running for 25 years now all our hard work is lost just because we used this app. Avoid !!!

Dayna Designs

Jan 13, 2026  on Shopify

terrible, this app keeps deleting my listings on etsy

DerAusleger

Jan 10, 2026  on Shopify

Absolut komplex und voller Bugs. Kostenfrei ist lieb gemeint, aber nutzlos für Ebay bzw. viel zu zeitaufwendig und nicht prozesssicher. Sorry, DPL läuft deutlich besser.

Pyramid Comics & Cards

Jan 08, 2026  on Shopify

I listed three items at the same time, all with a flat shipping rate clearly set in Marketplace Connect app. All three went live on eBay with no shipping charge applied. When one of the items sold, eBay collected $0 shipping, even though the app showed the correct rate in the listing settings. I contacted support I did everything support asked for: – Uploaded screenshots of the Shopify order – Uploaded screenshots of the eBay order – Uploaded screenshots of the Marketplace Connect shipping settings – Provided the SKU and order ID The evidence clearly showed the problem was not on my side. The app simply failed to pass the shipping cost to eBay. Instead of acknowledging this, the support rep dismissed the issue and even responded with “Whatt Code” when I said this needed to be escalated to their programming team. That kind of response is not only unhelpful but also unprofessional and it shows a lack of understanding of how serious this issue is. My problem involved a $10 item, but what happens when another seller lists a $100 or $1000 item and the app silently drops the shipping fee? This isn’t a minor inconvenience. It’s a systemic sync failure that can cost sellers real money. Nothing happens in a vacuum, and I’m not special, if it happened to me three times in a row, it’s happening to others who simply haven’t noticed yet. This is a coding issue, not a user error, and it should have been escalated immediately. I’m posting this review in hopes that someone higher up sees it and gets this in front of the engineering team to fix this app before sellers lose money.

Plusarrows

Jan 05, 2026  on Shopify

Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.

Styley

Dec 24, 2025  on Shopify

Extremely poor app with numerous bugs. It’s incredibly difficult to push products to Amazon: variants don’t appear, images fail to upload, and random errors occur without explanation. After a full month of trying to use, I seriously doubt whether it will ever work properly. Product uploads repeatedly fail, and despite weeks of trying to get support, I’ve received no meaningful feedback.

Rainbow Daddy

Dec 18, 2025  on Shopify

Serious bugs in Amazon order importing. When a new order comes in, it has incorrect product customization details. It seems to not work with product variations. Contacting support is like talking to a brick wall. They don’t want to help you they just want to close the ticket. So beware if you have handmade or variations don’t trust this app.

Cerwin Vega

Dec 17, 2025  on Shopify

If there were an option to give negative stars, I would gladly do it. This has been by far the worst experience I have ever had with any app on Shopify — and I’ve used many. Marketplace Connect is unbelievably poor, confusing, and unreliable. The app itself feels broken and unfinished, and what makes it even worse is the support team. They seem to have zero understanding of their own app. I spent an entire month going back and forth with support, explaining the same issues again and again, only to reach ABSOLUTELY NO SOLUTION.

Joonya US

Dec 15, 2025  on Shopify

Absolutely shockingly bad support. Particular mention needs to go to Mariz who does not belong in customer support industry. Lazy and incompentent would be the kind way to describe her.

By Just a Girl

Dec 15, 2025  on Shopify

absolute Schrott App man soll sich mit Ebay oder Amazon verbinden und Ebay geht überhaupt nicht ...Diese App ist Nutzlos!!!

heliaden

Dec 02, 2025  on Shopify

Etsy doesn't work anymore! Why is this still even an option and not information about the deprecation?

State of Comics

Nov 22, 2025  on Shopify

Doesn't work worth a damn.

Prairie Fire Tallow, Candles, and Lavender

Nov 19, 2025  on Shopify

This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.

Mooving Merch

Nov 12, 2025  on Shopify

Will NOT work if you have multiple variations of colour and size. I wasted a week trying to get it to work. Even got the developers involved, and they couldn't work out how to do it. This would work only with single variations of things, and ONLY if you spend a long time mapping all the fields. Just build excel files for Amazon, it's quicker.

Sybotanica

Nov 11, 2025  on Shopify

It historically imported a bunch of old orders without any confirmation or clicking anywhere Caused a lot of double orders. Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system" No compensation no nothing. Total lack of care for merchants.

TWOPAGES CURTAINS

Nov 10, 2025  on Shopify

Why doesn't Target Plus support multiple images per variant? Currently, only the main image is correct for each variant, while the other images are all jumbled up...

GooseMinis

Nov 06, 2025  on Shopify

Interface is all over the place, but came here because in trying to transfer products, it wiped out all of my secondary images on all of my listings. ....luckily I have a backup for the 4000+ listings on my shop, but this is wildly underbaked as a product

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