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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,838)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

State of Comics

Nov 22, 2025  on Shopify

Doesn't work worth a damn.

Prairie Fire Tallow, Candles, and Lavender

Nov 19, 2025  on Shopify

This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.

Mooving Merch

Nov 12, 2025  on Shopify

Will NOT work if you have multiple variations of colour and size. I wasted a week trying to get it to work. Even got the developers involved, and they couldn't work out how to do it. This would work only with single variations of things, and ONLY if you spend a long time mapping all the fields. Just build excel files for Amazon, it's quicker.

Sybotanica

Nov 11, 2025  on Shopify

It historically imported a bunch of old orders without any confirmation or clicking anywhere Caused a lot of double orders. Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system" No compensation no nothing. Total lack of care for merchants.

TWOPAGES CURTAINS

Nov 10, 2025  on Shopify

Why doesn't Target Plus support multiple images per variant? Currently, only the main image is correct for each variant, while the other images are all jumbled up...

GooseMinis

Nov 06, 2025  on Shopify

Interface is all over the place, but came here because in trying to transfer products, it wiped out all of my secondary images on all of my listings. ....luckily I have a backup for the 4000+ listings on my shop, but this is wildly underbaked as a product

Urban Pieces

Nov 04, 2025  on Shopify

This app is complete trash! it doesnt work at all! Some products are imported to Amazon some are not ... nobody can tell why this is. The only thing you hear is, that you should delete the listings and try to import the products again. Soo frustrating to work with bad apps like that!!! Also, this app is self-service only. So, if you have a problem nobody is willing to take some time to resolve the issue ... I tried to make the Amazon import work for a 1 1/2 month now ... without success!

Dreamer Outfits

Nov 04, 2025  on Shopify

Does not connect easily

Amy and Annette

Oct 31, 2025  on Shopify

not user friendly very little integrations and very little control

Flavor Seed

Oct 29, 2025  on Shopify

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

ivyandlavyboutique

Oct 28, 2025  on Shopify

Etsy connection does not work at all.

Shello's Creative Boutique

Oct 26, 2025  on Shopify

hello can i get some support with the App. I have issues exporting products to ebay. Regards ShelloCB

Astudio.fashion

Oct 23, 2025  on Shopify

I was very unhappy with the customer service. The agent was unable to solve the problem and left the chat by forwarding the email contact of their superior agent. I have to uninstall this app after unsuccessful attempts since the last week.

fesselspiel

Oct 22, 2025  on Shopify

I heavily relied on the app, and then, out of nowhere, from one day to the other, they discontinued their support for etsy. Just like that, no warning in advance, no notice, just an error message when syncing new listings. After wasting hours of research, I finaly found out, they want "to spend their efforts on other platform". -> do NOT rely on the app nor the team behind it!

little inferno

Oct 22, 2025  on Shopify

Consistently crap, start to finish. Now Etsy isn't supported? "Etsy has changed so we don't have the ability..." "Anyway talk to a 3rd party app they can still do it." MAKE IT MAKE SENSE! Every listing, i had to talk to support. I had to reupload every listing, every new agent i had to explain exactly what had previously happened and still couldn't take my word for it, prolonging issues. I left my emails when live agents were not available over 7 times with issues, I got a response 1 time via email. Why is it the 1 thing we could get for free from shopify is now closing, pushing us towards 3rd party apps that I'm guess they get a cut of the profits...

Magnolia Bead Company

Oct 20, 2025  on Shopify

This app no longer supports Etsy. Support tells me to adjust settings that do not exist. Etsy has been removed as a supported connection. Update....Ian from support said ..... "Thanks for confirming. Work is on the way to get the readiness_state_id implemented. Our dev team should release it soon. I'll let you know right away when it does."

SHAVENT

Oct 18, 2025  on Shopify

CAREFUL! It doesnt only charge after 50 orders! It adds fees to your Shopify bill even for revenue that has nothing to do with the app!

OutdoorBengal

Oct 17, 2025  on Shopify

Great concept but fails to deliver. - Walmart marketplace connection disconnects every few days and I need to manually re-establish the connection for orders to get imported. - Etsy connection does not work anymore. @Shopify team, you have the best e-commerce, and we want to work with you. Why don't you make it easier for us? Please, charge a fee if you need to, but get it done!

Floopp Bites

Oct 06, 2025  on Shopify

The app does not import pending orders from Amazon anymore. Support team says it's because Amazon changed the way they process orders and therefore, the app cannot import the orders until they are confirmed by Amazon. However, it should be possible, as the option to import pending orders from Amazon is still available on the app. We kindly request the development team to work on making this function available again, as it is possible to sync the pending orders (there other apps currently doing it). The app is good, but the support team is not helpful and the fact that it has an available option to choose from that does not work, makes the app not worthy, unfortunately.

meraki

Oct 05, 2025  on Shopify

This app is an absolute disgrace. Since the beginning of October, the Etsy connection is no longer supported, and nobody can give me any help or solutions. I was left completely in the dark – no warning, no notification, no email. Just cut off without any explanation. This is unacceptable and shows a complete lack of professionalism and respect for users. Honestly, even 1 star is far too generous.

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