Etsy is not working correctly, no customer support to fix

Kafkaesque hell. If you try to get a product deleted from Amazon, you end up in this nightmare: Set product/variations to inactive? Still pushed to Amazon. Set it to only sync price/inventory? Still pushed to Amazon. Want reliable channel control? Don’t walk away. Run. 0/10. Do not recommend.

I am not sure if these folks are incompetent or just do not care, in either case, I would suggest looking elsewhere. My integration to Walmart and Amazon has been broken for over 7 months and it appears they have no clue how to fix issue. At times I feel I was the tester. Not worth your time if you are trying to build a business. Integration is not that hard, both amazon and walmart charged integration API; however, I know this was communicated to these people and they are just clueless on how to proceed. It is not that hard, if you know what how to do your job. I wonder how I can give a -5 star review.

keep getting thing uploaded wrong

Recently tried integrating Etsy using Marketplace Connect and orders would not sync. We would receive orders on Etsy, and they would not show up on our Shopify store or even in the MC app. After many messages with their support team, they said that the reason is due to API rate limits on our account set by Etsy and in 24hrs they will reset and orders will flow. This is incorrect information, and this was confirmed by Etsy who gave the following response: "I see that your shop is based in the U.S. For your reference, for sellers shipping from the United States, as of October 21, 2024, Shippo and ShipStation are the only third-party shipping apps which, when integrated into your Etsy account, will automatically import and export all shipping-related data between your shop and the shipping partner. Please know that this restriction has nothing to do with rate limits. If an application/integration needs an increase to their rate limits, developers of the app are the ones who need to reach out to us and not their users." This app does not work with Etsy at all and they should not be advertising it as a solution.

If I could give 0 I would. Had the tool for a week. Nothing worked right. Customer support said they were working on it, never fixed anything, always pushed me to ebay to fix instead of helping me find the answers. I heard this was once a good app. Avoid if you want any support at all.

They were asking me to fill out a form to put my Brand name in so box, which I never found the form after pasting the link. It went to something entirely different, something about an account health check. Then they wanted me to take pictures of the product, which it couldn't be with my phone. Well I don't have a camera and I'm certainly not hiring a photographer. Then the product had to have my brand name on it. I have overv130 products, some have the brand name on it and some don't. Then they wanted pictures of the packaging. I use Uline boxes that I ship with and those boxes with delivery are not cheap. I don't have my own packaging. And there are other things they asked for as well that was just to far fetched. No thank you. I am not jumping through all these hoops . I agree with Throttle Designs (Jul 10,2025). I was only trying to list 2 products and support just couldn't help me. The error messages sentences ran together, which was very difficult to read. And it talked about my products should be the same that's in Amazon's catalog. Well, if I can't see what's in Amazon's catalog how can I know what to put in my listings? Duh.. The was the most horrible experience I've ever had. I tried for 5 days to list 2 products. Just terrible. Who needs the stress? I don't.

doesnt work

Buyer Beware – Avoid This App If I had known the amount of trouble this app would cause, I would have never used it. Unfortunately, I’m already too far in to turn back. Despite following the guidance provided by a representative, all of my images and data disappeared from eBay. No one wants to take responsibility—neither Shopify support nor the app’s customer service. Instead, they continue to blame the user. It’s been an incredibly frustrating experience with no accountability.

This app and it's support is awful. I had to send 3 messages before I even got a reply, and even then sent 4 more messages with no follow up. Now I learned that apparently it doesn't even work with Etsy orders anymore so they've been doing nothing but wasting my time. If you're trying to use this with Etsy, DON'T EVEN BOTHER

I would consider myself a heavy user, this app in the beginning really shot me to a new level in revenue. However, with recent Amazon API changes, nothing seems to work and support (while kind of helpful) can't seem to fix the issue. I haven't been able to successfully list a product in months. Images seem to break, errors left and right that nobody seem to know how to fix. I hate to write a bad review from these guys because of how good things once were but as of recently, I can't recommend this to anyone who relies on Amazon. eBay and Etsy tend to post product just fine

App literally does not even open. Pure garbage. Outrageous that they offer this. Edit: The 24h thing is a lie. It still isn't working to this day, 6 days later.

App doesn't work, throws a Error: Error creating FastCGI Client Stream when just being installed. Support tells me its fixed however its their embed that failing.

This app team has the most ignorant support team I have ever experienced in 8 years of ecommerce. Not only do they not listen, they constantly cause issues and ignore bugs on their own accord. It's not surprising that this app is cheap, because nobody in their right mind would pay for this level of service.

App literally does not even open. Pure garbage. Outrageous that they offer this.

This app stopped sending tracking information to Amazon. In response, Amazon dezactivated all our listings for poor FBM shipping.

This app works and then doesn’t. It kept flipping my FBA listings to MCF and they couldn’t figure out why where all the settings were fine. Not good.

**UPDATE** Your app gets worse and worse day by day. Live-chat support takes hours to say a simple "hello" and the app is so littered w/ bugs it is scary. We are starting to regret using your app and migrating to another app is a large undertaking when dealing with 35K skus. You're owned by Shopify — why isn't Shopify fixing these issues? **ORIGINAL REVIEW** You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify.

Avoid like your business depends on it. I don't like leaving negative reviews, ever, but this app has been nothing but trouble. It didn't sync my products with eBay properly, which was sorted after dealing with their support team. But then, without warning or a notification, it overrode my shipping information TWICE, even after I added them to the app AND eBay, leading to customers getting free delivery for large parcels where they shouldn't have (with my business covering the costs and therefore losing money on the sales). When speaking to support, they essentially blamed me, saying I didn't input info correctly - not sure why I'd manually select ~20 of 250 products to have shipping costs, rather than ticking "select all"... They oversold one of my products, (it was out of stock on my website, but it was sold on eBay anyway) which I had to source with no notice so I didn't let down a new customer. The fees are not clear and certain members of the support team were rude and extremely unhelpful, when I tried to resolve the issues and move forwards. Worst of all, they refused to reimburse any of the additional costs I'd incurred and blamed me for the issues I faced. I've spent so long on this app and these issues, it would have been easier, less stress & less cost to my small business if I'd manually uploaded everything to eBay - which I will be doing from now on. Avoid.

Another application that's absolutely useless! One question: How do you manage to come up with applications that serve no purpose? You're very good at it...