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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,863)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Koalaehub

Jan 07, 2026  on Shopify

support time work very well

Valvoline

Jan 07, 2026  on Shopify

Stevenswickshop

Jan 06, 2026  on Shopify

Excellent app. have been using it for a while now and makes life so much easier and reduces my admin time. Easy to set up and connect to ebay and orders flow seamlessly to shopify and to my shipping provider. I needed help from support when I made a change to my store that caused an issue in ebay and Carlos helped me out, working through my problem until we found what the cause was and I was able to resolve it. Great service and a really happy customer here. Well done.

Turf Store UK

Jan 06, 2026  on Shopify

Fantastic support. Steff really valued our business, wanted to help and went the extra mile. Listened, Communicated well, provided step by step guidance

East Coast Signatures

Jan 05, 2026  on Shopify

I've had very positive experience with this app. Whenever I had questions, I reached out to the chat function and chatted with 2 different people (Russ and Joy) and they were both extremely helpful and quick with responses. I would highly recommend!

QueensAlley

Jan 05, 2026  on Shopify

Galactic Saber Store

Jan 02, 2026  on Shopify

Mark did a great job helping me. had a issue with a description tag in ebay but all solved now

brightshowers

Dec 29, 2025  on Shopify

BABICLO

Dec 28, 2025  on Shopify

Great and patient customer service, thank you Rain

Turf Store UK

Dec 22, 2025  on Shopify

Astor Chocolate

Dec 17, 2025  on Shopify

Works great, very helpful, courteous and professional customer service.

Dream Consoles

Dec 16, 2025  on Shopify

Mariel was a great help superb aftersales service

Hunter Fan

Dec 15, 2025  on Shopify

The Metal Hut

Dec 15, 2025  on Shopify

Shopify Marketplace Connect has been a game-changer for managing our marketplace listings. The app is reliable, easy to use, and does exactly what it promises when it comes to syncing products, inventory, and orders. What really sets it apart, though, is the customer support. The support team is genuinely excellent — fast responses, clear explanations, and they actually take the time to understand your setup and fix issues properly rather than sending generic replies. Every query we’ve raised has been handled professionally and efficiently. If you’re selling across marketplaces and want an app you can trust, backed by a support team that really knows what they’re doing, I wouldn’t hesitate to recommend Shopify Marketplace Connect.

Tri-State Camera

Dec 10, 2025  on Shopify

This rep was able to solve my issues in a professional manner.

Stillwater Fly Shop

Dec 10, 2025  on Shopify

Josh worked through a complicated issue with us and within a day or so helped provide a solution. The App is great even with a catalog of nearly 10k skus we provide to Amazon and eBay.

Briggs Detailing Solutions

Dec 10, 2025  on Shopify

Collection Wheels HW

Dec 09, 2025  on Shopify

Sehr schneller und guter Support!

Anthony & Co Collectables

Dec 09, 2025  on Shopify

我的商店

Dec 09, 2025  on Shopify

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