Shopify Marketplace Connect App Review: Features & User Feedback

Customer reviews: Shopify Marketplace Connect

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,838)

Overall rating

4.3

5

675
4

31
3

15
2

29
1

137

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

Effective in syncing orders and inventory across multiple sales channels.
User-friendly for basic functionalities once initial setup is complete.
Highly praised customer service – quick response times and live chat support noted.
Great integration specifically for eBay users.
Provides features that allow for streamlined product listings and management.

Common Concerns

Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
Poor responsiveness and problem-solving from customer support reported by some users.
Difficulty in managing large inventories and SKUs, leading to sync errors.
Security concerns regarding integration with Walmart and handling of API key pairs.
Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

SurplusbyDesign

Nov 21, 2025 on Shopify

Aldrian - Was very helpful. When i was talking to him, it didnt feel like he was juggling 10 different chats at once, he was on point and quick in his reply. Personally, I like the 1:1 on the chat, and had the chat delays waiting for a responce. His replys were quick and insightful. Next time I have to chat, I hope I get him again. AND... he fixed the issue.

Minha loja

Nov 19, 2025 on Shopify

I was assisted by an assistant named Mark who promptly resolved my issue. 10/10!

Sajaao

Nov 18, 2025 on Shopify

Idrooutlet

Nov 17, 2025 on Shopify

veloce e funzionale

Galano Furniture

Nov 17, 2025 on Shopify

Boop Pillow

Nov 16, 2025 on Shopify

Flor Do Brasil

Nov 14, 2025 on Shopify

We used it to connect it to Amazon. It took a bit work to connect, but the customer support has made the difference. The representative (Joy V) was very responsive and helpful. She provided quick and detailed answers to the questions we had. In terms of things to improve, I think development team can work on the error messaging a bit more. The error codes regarding required fields are somewhat descriptive, but sometimes maps to multiple fields and can be cryptic to resolve.. again, customer service shined here to help.

Etti Soap LLC - Bubbles Of Bliss

Nov 14, 2025 on Shopify

I want to thank the representative who assisted me today. He was extremely helpful, patient, and knowledgeable. He understood my issue right away and guided me through every step clearly and professionally. I truly appreciate the level of service and the positive experience he provided. Thank you for the great support!

Luxury Dog Accessories - PoisePup

Nov 13, 2025 on Shopify

Lou is very responsive and provides clear instructions.

Hynes Eagle

Nov 12, 2025 on Shopify

24seven Comfort Apparel

Nov 11, 2025 on Shopify

Great Help

High Crate

Nov 10, 2025 on Shopify

Very helpful and supportive in clearing all the queries.

Thunder Bay Estate Sales

Nov 10, 2025 on Shopify

Great Customer Service, Walked me through the process

Wonder Society

Nov 09, 2025 on Shopify

Excellent customer support

Impact! Miniatures

Nov 07, 2025 on Shopify

Really easy way to handle my Ebay listings from my Shopify store. Dale Jones is an amazing tech support rep who helped us get the Shopify to Ebay connection working very well (give Dale a raise).

Vonu

Nov 07, 2025 on Shopify

Steff is very helpful.

Brighton Watersports

Nov 06, 2025 on Shopify

printparade

Nov 06, 2025 on Shopify

The app is what everybody needs to scale a business to the most frequented marketplaces, it works like a charm and the support really responds well to requests for help. I want to especially highlight the name of Mariel R., who fixed an error keeping me from uploading to Amazon and wrote a manual with pictures to help me set up a process to repeat with my other products, pending to be synced to Amazon. Highly recommended.

QUEDEJAPON

Nov 06, 2025 on Shopify

muy bien. y la ayuda del chat es genial!

Alpensattel.de

Nov 06, 2025 on Shopify

Kompetenter Service und immer schnelle Hilfe