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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,915)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Sybotanica

Nov 11, 2025  on Shopify

It historically imported a bunch of old orders without any confirmation or clicking anywhere Caused a lot of double orders. Support just says "thats intendeded, how about you go fix 600 orders manually from both Shopify and your accounting system" No compensation no nothing. Total lack of care for merchants.

TWOPAGES CURTAINS

Nov 10, 2025  on Shopify

Why doesn't Target Plus support multiple images per variant? Currently, only the main image is correct for each variant, while the other images are all jumbled up...

Tuscany Candle®

Nov 10, 2025  on Shopify

The app has been flawless with our Amazon connection. Less so with Walmart, but I suspect that this is a WM issue rather than a Shopify one. Support has been very helpful as needed.

Impact! Miniatures

Nov 07, 2025  on Shopify

Really easy way to handle my Ebay listings from my Shopify store. Dale Jones is an amazing tech support rep who helped us get the Shopify to Ebay connection working very well (give Dale a raise).

GooseMinis

Nov 06, 2025  on Shopify

Interface is all over the place, but came here because in trying to transfer products, it wiped out all of my secondary images on all of my listings. ....luckily I have a backup for the 4000+ listings on my shop, but this is wildly underbaked as a product

printparade

Nov 06, 2025  on Shopify

The app is what everybody needs to scale a business to the most frequented marketplaces, it works like a charm and the support really responds well to requests for help. I want to especially highlight the name of Mariel R., who fixed an error keeping me from uploading to Amazon and wrote a manual with pictures to help me set up a process to repeat with my other products, pending to be synced to Amazon. Highly recommended.

Chaser Water

Nov 06, 2025  on Shopify

The error messaging on listings is beyond vague. With a little explanation and some more UX improvements, this could be a lot easier. Likely will pay for an app that is more thorough.

Urban Pieces

Nov 04, 2025  on Shopify

This app is complete trash! it doesnt work at all! Some products are imported to Amazon some are not ... nobody can tell why this is. The only thing you hear is, that you should delete the listings and try to import the products again. Soo frustrating to work with bad apps like that!!! Also, this app is self-service only. So, if you have a problem nobody is willing to take some time to resolve the issue ... I tried to make the Amazon import work for a 1 1/2 month now ... without success!

dog mom club

Nov 03, 2025  on Shopify

Joshua was just amazing in assisting me. He was able to implement the whole app in just a few steps. Thanks again for such great support! :)

Flavor Seed

Oct 29, 2025  on Shopify

Steals your money for orders from amazon that are not even connected. if you do any decent business with amazon they are going to charge you 1% of all your orders

Flagseller

Oct 28, 2025  on Shopify

I had a fantastic experience with the support team, specifically with Mark M. He was incredibly helpful and super quick to answer all of my questions. He even went above and beyond by giving me a step-by-step tutorial to make sure I understood everything. Overall, it was a great support experience, and Mark's assistance was top-notch!

Shello's Creative Boutique

Oct 26, 2025  on Shopify

hello can i get some support with the App. I have issues exporting products to ebay. Regards ShelloCB

visit_ADAM_store

Oct 24, 2025  on Shopify

Very useful app for integration with eBay, customer support are also very helpful with any questions that are asked. Bernadeth assisted me with some pricing issues I was trying to fix and was amazing!

Baby Jack & Company

Oct 24, 2025  on Shopify

Support (Chloe) was exceptional. She walked me through the channel and verified it as a user friendly tool that makes it easy to sell online via Shopify listings!

Art Brown

Oct 24, 2025  on Shopify

We use the app for Amazon and Ebay. The connections are fast, it can be mapped to meta data making it easier to input product attributes. The customer service has always been quick to help and my problems are always resolved quickly. There are occasional issues with photos not posting to Ebay correctly. This is solved with a simple email. The app is slow, taking a long time to open individual listings.

SDC GoodZ Toy Shop

Oct 24, 2025  on Shopify

Shopify is a very confusing App. But the rep I dealt with was great and let me exactly where I needed to go and prevented me from going round and round with Target Plus support Thanks!!!

Astudio.fashion

Oct 23, 2025  on Shopify

I was very unhappy with the customer service. The agent was unable to solve the problem and left the chat by forwarding the email contact of their superior agent. I have to uninstall this app after unsuccessful attempts since the last week.

fesselspiel

Oct 22, 2025  on Shopify

I heavily relied on the app, and then, out of nowhere, from one day to the other, they discontinued their support for etsy. Just like that, no warning in advance, no notice, just an error message when syncing new listings. After wasting hours of research, I finaly found out, they want "to spend their efforts on other platform". -> do NOT rely on the app nor the team behind it!

little inferno

Oct 22, 2025  on Shopify

Consistently crap, start to finish. Now Etsy isn't supported? "Etsy has changed so we don't have the ability..." "Anyway talk to a 3rd party app they can still do it." MAKE IT MAKE SENSE! Every listing, i had to talk to support. I had to reupload every listing, every new agent i had to explain exactly what had previously happened and still couldn't take my word for it, prolonging issues. I left my emails when live agents were not available over 7 times with issues, I got a response 1 time via email. Why is it the 1 thing we could get for free from shopify is now closing, pushing us towards 3rd party apps that I'm guess they get a cut of the profits...

Pomelo Beauty

Oct 20, 2025  on Shopify

I haven't had issues with this app, for what I have been using it has worked wonders, and the support they provide is quick and they have managed to resolve my issues, so far so good.

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