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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,120)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

VANA

Jan 12, 2025  on Shopify

Bulk orders dont work. Some tags I can set, other not. Support can´t give a solution. So I need to check every change I made in see if it works. Manually. And for half of the products I still didnt figure out how to bulk order easy things like tags. I need to configure this manually on the marketplace... annoying.

Glite Jewellery

Jan 11, 2025  on Shopify

It does not recognize the variants of each product. I've been figuring this out for a month now but it never gets corrected.

Spinettis Gaming Supplies

Jan 08, 2025  on Shopify

Impossible for us to use when variants on our Shopify products have to be mapped to variants on eBay, but eBay categories we sell under don't support variations. Support was not able to help us.

oneClickservers.com

Jan 07, 2025  on Shopify

Complete and utter garbage. If you want to create more work and chaos please install this app. Integrations are buggy and do not work at all

NECKTRUM

Jan 07, 2025  on Shopify

The reviews are true about the amazing customer support. Was immediately first in line and Thea could see my problems and offer immediate solutions when Google couldn't help.

Souf Crowns

Jan 02, 2025  on Shopify

I only use eBay and Etsy right now but eBay cross-listing has been the best thing ever. I REALLY hope that Codisto and Shopify are able to add more retailers like Poshmark, Mercari, Grailed etc... for us 2nd hand resellers. Overall the eBay app is FANTASTIC! With it being fully integrated, the titles, inventory, pricing, and it being listed on eBay update so fast. I think this is the biggest gamechanger to Shopify compared to other platforms. Etsy on the otherhand is a great experience but can sometimes send the wrong info (like the wrong picture in the shopify order). OR sometimes never updated the inventory properly. I will be utilizing Walmart, Target, and Amazon soon once I start selling my own branded stuff. No matter what business you are, you should be cross listing! Literally, if you don't think it belongs on Etsy cause its "not handmade", who cares! List it!

412 Comics

Dec 24, 2024  on Shopify

This was a fantastic app when we first started, but as our SKUs grew the app's limitations started to show. We have had major issues with the app randomly changing stock levels to zero and delisting 4000 items. Ive reached out to customer support 20 times and nobody is able to figure it out and even was told at one point I should use another option. Seems like this is a great option if you have low expectations and a small inventory. Disappointing.

Filipino Grocery Store

Dec 22, 2024  on Shopify

I had an issue with Shopify Marketplace Connect and reached out to live chat for help. Mark assisted me, and he was fantastic! He quickly identified the problem and guided me through the solution step by step. His expertise and friendly attitude made the whole experience stress-free. Thanks to Mark, my issue was resolved in no time. Excellent support!

Dellonda

Dec 16, 2024  on Shopify

Their Support has become significantly worse recently, specifically "Adrian" who has repeatedly given incorrect advice which reads like it's coming from ChatGPT...

Spend Less Store

Dec 15, 2024  on Shopify

poor support and as you grow eventually it will start to mishandle and not pull things and improperly list as the amount of listings and data grows it gets worse and worse beware it will start well and then ruin your business entirely.

Jest Paint - Face Paint Store

Dec 13, 2024  on Shopify

The app was full of bugs, all I needed was to connect already existing Shopify products to already existing Amazon listings. It was a nightmare. App would crash if I selected more than 20 products.. after going 10 products at the time some would show as active some as inactive yet none were passing along the inventory information. Shopify said they could not help even though it is a Shopify app, the developer blamed it all on Amazon and nobody was able to fix the issues. Products kept going from inactive to publishing to inactive... then some went to active, and thrn bact to inactive. And to top it off it sends orders info to TaxJar without identifying them as Amazon orders and without the tax information. I would give it zero stars but that is not an option. I went back to Sellbrite, I rather have separate inventories than to deal with so many bugs and slow support than won't actually do anything but blame Amazon.

SATXSupply

Dec 12, 2024  on Shopify

It took a while but Dom was able to help me with everything I needed and explained stuff to me patiently!

divertity

Dec 12, 2024  on Shopify

Se sei un venditore professionale con inserzioni ebay on line da molto tempo, questa app è assolutamente da evitare. Problemi con il match dei prodotti su shopify. Stabilito che hai bisogno di copiare tutti i dati delle vecchie inserzioni da ebay si attiva un bug e quindi l'app importa un sacco di dati sbagliati, Prezzi dei prodotti con varianti, dettagli di prodotto, ecc. Un vero delirio senza soluzione. Dopo due settimane di segnalazioni nulla è risolto. Se utilizzi il prezzo fisso per le inserzioni rischi di trovarti con oltre 200 inserzioni salvate con i prezzi a 0. Se provi a salvare tutti i prezzi da capo, uno per uno perché l'app non ha un sistema di import, ti ritroverai di nuovo i prezzi a zero il giorno dopo. L'assistenza dice che l'errore è il nostro. Peccato che le istruzioni ce le abbiamo date loro e noi sicuramente non salviamo i prezzi con valore 0. Per concludere, dopo un mese dall'installazione ancora non siamo riusciti a mandare on line in modo regolare le nostre inserzioni su ebay perdendo un sacco di vendite ed avendo perso un tempo inestimabile.

Madame Surtô Vintage Shop

Dec 11, 2024  on Shopify

Amazing experience. With the help of Mike P. from Marketplace Connect Support Specialistthrough customer service email my ebay integration was nice and easy!

Eorth Australia

Dec 09, 2024  on Shopify

I wanted to give this app a great review as I was excited to get my products connected with my Etsy store. However now that's it's connected and I have spent many hours making sure the titles and products ingredients and categories, tags etc are set up as necessary. EVERY TIME a product is sold on my shopify store it goes back and overwrites the details I have updated on Etsy. The connection I required was simply to update the quantity. They should offer this as an option - only update the quantity when checking the shopify site for updates.

Mixed Bag Comics

Dec 04, 2024  on Shopify

I'm new to Market Connect and Shopify. When I needed help learning how to use the app, Joy B and the team at Market Connect were extremely helpful. They took the time to answer my questions and even walked me through certain tasks when I needed the extra help. In addition, they even set me up with a custom template for some of my products. The customer service has been 5 stars all the way! I can't recommend Market Connect enough.

RES LLC Store

Dec 04, 2024  on Shopify

Noel M. provided outstanding support, successfully modifying the inventory limit we can send to eBay—an important improvement for our operations. Everything is now running smoothly, and I feel confident knowing that if I need assistance with fixes or modifications, I can rely on their support. Highly recommended!

Annapolis Maritime Antiques

Dec 04, 2024  on Shopify

Five (+) stars not necessarily for the app - that is what it is - but for the awesome customer service. I'd been struggling with an issue for a couple of weeks. The support team jumped in, understood my issue, and helped me resolve things in short order. Their assistance was GREATLY appreciated.

Retro PC Hardware & More

Dec 03, 2024  on Shopify

Very nice experience! I really liked that I got quick support even as I'm just starting out! Thank you.

Bob Gnarly Surf

Dec 03, 2024  on Shopify

Great support for any and all issues with the app! Super quick solution provided for a rare issue we experienced.

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