As others have noted in their reviews, this app's functionality has significantly declined since Shopify acquired Codisto. The app overrides your existing eBay or Etsy data, which can damage your store and even lead to policy violations that may result in a suspension. The support and development teams work closely together in the same office, yet they present themselves as if they operate from multiple locations and departments. This creates a false impression that resolving issues will take a long time. The support team consistently refuses to acknowledge problems with their application, instead blaming platforms like Etsy, Amazon, or eBay for any issues. We also use other apps without experiencing problems, which we find depend on our clients’ preferences and budgets. Lastly, I would advise caution when believing everything they say. There are online threads that highlight deceptive tactics they use to discourage users from uninstalling the app or leaving negative reviews.

You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify.

Service/response from support team is extremely slow. Planning to move my services to other paid integration partners.

Etsy, Amazon, Ebay – non of it worked. Amazon gives an error. Etsy sync doesn't work properly and if you have over 400 listings it gets extreemely messy and impossible to set up (+with unsolvable errors here and there). Ebay – just forget about this mess with loads of errors. On top of that – it let's you sell only 50 products. This app doesn't worth the hustle.

I recently had the pleasure of chatting with Joy V from Marketplace Connect support, and I must say, the experience was fantastic! Joy was incredibly helpful and attentive, guiding me through the process of resolving a listing status error for my linked products. From the moment I started the chat, Joy was quick to understand my issue and provided clear instructions on how to fix it. They took the time to check my account and even resubmitted the price value to Amazon, which cleared the error promptly. Joy's knowledge and efficiency made the process smooth and stress-free. What impressed me the most was Joy's patience and willingness to assist with all my queries, even when I needed to check multiple SKUs. They provided valuable insights on how to ensure my products were linked correctly and offered helpful resources for future reference. Overall, Joy V's support was exceptional, and I truly appreciate the assistance I received. I would highly recommend Marketplace Connect support to anyone facing similar issues. Thank you, Joy, for your outstanding service!

Jeff Avila provided outstanding support in helping me unlink the rest of my products on Amazon. He was attentive, knowledgeable, and incredibly efficient, ensuring everything was resolved seamlessly. Jeff's professionalism and willingness to go the extra mile truly made a difference. I deeply appreciate his assistance and highly recommend him to anyone in need of expert help!

The app can get extremely frustrating due to constraints when linking the Shopify catalog with existing listings on Ebay/Amazon. It leaves too much room for error, and the process to correct it is so complicated. This app isn't very user-friendly. The instructions are incomplete. The support is really hit or miss. Sometimes it's great, and sometimes it's downright infuriating and the person either doesn't understand the problem or is just trying to close the case without actually listening.

The app worked really well for us initially, but we ran into a major issue when all of our Etsy listings were suddenly deactivated without warning. It took four days of back-and-forth with support to finally be told it was due to a SKU-to-Etsy ID mapping issue — something we had never changed or touched ourselves. While the support team were polite and tried to help, the issue should have been escalated much sooner. We lost valuable time and sales while waiting for a proper explanation. In the end, we had to uninstall and reinstall the app just to get our listings live again. This experience was frustrating and stressful, especially for a small business relying on consistent visibility. If you're using the app, keep an eye on your listings and be aware that any sudden change might be related to hidden mapping settings or renewal of the app. A quicker response and clearer guidance would have made a big difference.

Its the reason why I left Big Commerce to follow this app to Shopify. Its so easy to use and and simple intuitive bit like using an Excel Spreadsheet for an idiot. So simple to all the other systems I have tried. Cant recommend enough

Currently syncing 3 marketplaces, working on the 4th. The experience varies a bit from marketplace to marketplace but, overall the app seems to be doing what it's supposed to. 4 stars vs 5 because, in a few short months, I've had to open at least two support tickets for odd glitches (bulk templating not working in Target, inventory sync switched to 'off' in Amazon) that cannot be explained. Needless to say, it makes me jittery: inventory sync problems across platforms are a serious concern. Hoping the team improves the app over time.

This app is broken. It keeps replacing my ebay listings with nonsensical titles and descriptions, removes the pictures and inserts subtitles that I get charged for. I uninstalled this app.

Ich bin sehr zufrieden mit dem Junden dienst , der steve hat sich sehr gut um mein Problem gekümmert , war sehr freundlich und sachlich er wuste was er tat sehr lieben dank

Support was slow, Ebay Template didn't sync to our Ebay store so we ended up paying someone else to manually fix the issue. This was after weeks of waiting and the issue being 'escalated to the team'. Not a great experience tbh.

Good experience so far. Rain was so helpful. Only wish they used a different chat function to make sharing screenshots easier.

Exceptional support! I faced an issue with products not showing in the collection, but the team resolved it incredibly quickly. Within just 15 minutes, the app was working perfectly again. Thank you for the swift and efficient service!

Diese App funktioniert bei mir nicht, egal welchen Browser ich verwende (Chrome, Safari oder Edge) Für mich leider nur Zeitverschwendung und kein nutzen. Ebay: Verbindung zu meinem Account konnte hergestellt werden, jedoch wurden meine Produkte nicht übernommen mit uneindeutigen Fehlermeldungen. Amazon: Hier hat die Verbindung zu meinem Account überhaupt nicht funktioniert. App wird jetzt gelöscht ...

NEW USERS ALERT: after 5 days of setup leads to uninstall, Etsy orders do no import from a 11/2024 update to their policy and 3 reps did not rely information. instead asked me to uninstall and retry. Amazon took 3 days to load 0 products and then nothing is importing. Walmart is still not done loading 0 products. not sure if its worth spending more time and effort app seems buggy and glitchy. May the odds be ever in your favor.

Works great. Customer service is stellar - Joshua spent hours working on a complex issue for me, and he didn't stop until he found the solution! Thank you

Es ist ganz furchtbar mit dieser App. Seit Wochen klappt nichts und der Kundendienst hat mir falsche Empfehlungen gegeben, was mich viel Geld zum Einstellen, Löschen und erneut Einstellen bei Ebay gekostet hat. Nun habe ich einen Teil hochgeladen, aber es ist nicht synchronisiert und ich verkaufe die Artikel doppelt. Ich muss Bestellungen stornieren, mich entschuldigen und habe unzufriedene Kunden, die sich beschweren. Neu eingestellte Artikel kann ich nicht hochladen. Die "Fachabteilung" ist schon seit Wochen dran und ich werde immer nur vertröstet. Ich solle Geduld haben - aber es passiert gar nichts. Ich habe noch nie so eine katastrophale App gehabt und so einen unfähigen Kundendienst - wenn überhaupt wirklich jemand danach schaut.

This is an excellent app and makes multi channel selling much easier, by using our Shopify account as the 'single point of truth' and keeping everything on the external channel (prices, inventory, etc.) in sync with Shopify. There is a little bit of a learning curve to get the most from the software, but this is not massive or overwhelming, and the support that is available if you get stuck is top-notch.