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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,677)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Stony Tackle Shack

Jan 23, 2025  on Shopify

What's the point of this app if you own a store in Canada? Link it with Wal-Mart, Target, Ebay, Amazon, etc. in Canada! Nope, the services available on this crappy app are not available in Canada, and they have no time frame for that availability. Now you'll need search around on the craptacular app store to find an app that will give you the ability to sell on these platforms, forcing you to pay a middleman that literally just stands there opening and closing a gate. Thanks Shopify! you truly are the worst.

Kawaii Stop

Jan 23, 2025  on Shopify

Update 1/24/25: I wish i could go negative stars, I have reached back out and now we are supposed to re add items that their team has removed in the file. To me they have no idea what they are talking about as we are just running in circles at this point. Each day is a new person that does not read the issues and we have to explain the issue again. At this point they are throwing crap on the wall to see if it sticks. I would stay for away from this app. Original: By far the worst app i have used. it's a 50/50 shot of even getting it to load. Filled with errors. 5+ hours with support and still at square one with them only saying "Walmart API Issues" Does not seem to have the accontability that needs to be there for a successful app. I would take positive reviews with a grain of salt and explore even paid options that might work better.

CartUnlock

Jan 23, 2025  on Shopify

Definitely the best app out there! While there are occasional glitches, the support team always resolves them within 24 hours. I use this app to manage thousands of orders every month, and it’s simply amazing. I’ve never had any issues with syncing orders or listing products to marketplaces. It processes new orders within minutes!

Fresh Produce Clothes

Jan 16, 2025  on Shopify

This app doesn't provide anywhere close to what you'd need to implement these integrations smoothly... Barely any proper mapping, import, or export tools for products. EDIT: In response to the below comment, I would gladly delete this review if I'm wrong. I have been back and forth with your support, and they have told me specifically "The Color and Size variations from Shopify won't sync" and "need to be manually entered". To expect users to manually enter data that already exists in Shopify is simply not using it as "the source of truth" as claimed. Variant options like color and size are critical for the apparel industry and are going to be required for virtually every marketplace integration and the data is literally already in Shopify, but the app won't map it.

Exxtended Image

Jan 15, 2025  on Shopify

Kind of annoying.The app keeps randomly unlinking my Etsy listings, which throws off inventory counts between both shops. When I try to reconnect or relist, it won’t let me because the item is already marked as "listed." The only way to regain full functionality seems to be routinely removing the listings, unpairing the secondary shop, uninstalling the app, and starting fresh by reinstalling it.

ShopShops

Jan 14, 2025  on Shopify

This is the best Shopify-to-eBay listing tool I’ve found so far, especially for its mapping feature. The CX team is professional and provided excellent support via live chat with almost no waiting time.

HIFI Bodega

Jan 13, 2025  on Shopify

We were struggling with setup for a while, support fixed all our issues immediately and answered all our questions! Fantastic support!

Sashay Apparel

Jan 13, 2025  on Shopify

This app is fantastic! It's super easy to use and has everything I need. What really sets it apart, though, is the outstanding customer service. They're quick to respond, friendly, and always go the extra mile to help. Highly Recommend!

d.jemmes

Jan 12, 2025  on Shopify

I've only been using this app for a month and it has been great for listing stuff on ebay - it even resulted in some sales since my ebay store gets more traffic at the moment, BUT... it seems to have imploded - inability to correctly edit ebay templates (hello, blank screen that references a liquid file that doesn't exist in my theme), Syntax/JSON errors, listings that don't show up in the marketplace connect listing management, etc... pretty frustrating since some of my prices on shopify are dynamic.

VANA

Jan 12, 2025  on Shopify

Bulk orders dont work. Some tags I can set, other not. Support can´t give a solution. So I need to check every change I made in see if it works. Manually. And for half of the products I still didnt figure out how to bulk order easy things like tags. I need to configure this manually on the marketplace... annoying.

Glite Jewellery

Jan 11, 2025  on Shopify

It does not recognize the variants of each product. I've been figuring this out for a month now but it never gets corrected.

Spinettis Gaming Supplies

Jan 08, 2025  on Shopify

Impossible for us to use when variants on our Shopify products have to be mapped to variants on eBay, but eBay categories we sell under don't support variations. Support was not able to help us.

oneClickservers.com

Jan 07, 2025  on Shopify

Complete and utter garbage. If you want to create more work and chaos please install this app. Integrations are buggy and do not work at all

NECKTRUM

Jan 07, 2025  on Shopify

The reviews are true about the amazing customer support. Was immediately first in line and Thea could see my problems and offer immediate solutions when Google couldn't help.

Souf Crowns

Jan 02, 2025  on Shopify

I only use eBay and Etsy right now but eBay cross-listing has been the best thing ever. I REALLY hope that Codisto and Shopify are able to add more retailers like Poshmark, Mercari, Grailed etc... for us 2nd hand resellers. Overall the eBay app is FANTASTIC! With it being fully integrated, the titles, inventory, pricing, and it being listed on eBay update so fast. I think this is the biggest gamechanger to Shopify compared to other platforms. Etsy on the otherhand is a great experience but can sometimes send the wrong info (like the wrong picture in the shopify order). OR sometimes never updated the inventory properly. I will be utilizing Walmart, Target, and Amazon soon once I start selling my own branded stuff. No matter what business you are, you should be cross listing! Literally, if you don't think it belongs on Etsy cause its "not handmade", who cares! List it!

412 Comics

Dec 24, 2024  on Shopify

This was a fantastic app when we first started, but as our SKUs grew the app's limitations started to show. We have had major issues with the app randomly changing stock levels to zero and delisting 4000 items. Ive reached out to customer support 20 times and nobody is able to figure it out and even was told at one point I should use another option. Seems like this is a great option if you have low expectations and a small inventory. Disappointing.

Filipino Grocery Store

Dec 22, 2024  on Shopify

I had an issue with Shopify Marketplace Connect and reached out to live chat for help. Mark assisted me, and he was fantastic! He quickly identified the problem and guided me through the solution step by step. His expertise and friendly attitude made the whole experience stress-free. Thanks to Mark, my issue was resolved in no time. Excellent support!

Dellonda

Dec 16, 2024  on Shopify

Their Support has become significantly worse recently, specifically "Adrian" who has repeatedly given incorrect advice which reads like it's coming from ChatGPT...

Spend Less Store

Dec 15, 2024  on Shopify

poor support and as you grow eventually it will start to mishandle and not pull things and improperly list as the amount of listings and data grows it gets worse and worse beware it will start well and then ruin your business entirely.

Jest Paint - Face Paint Store

Dec 13, 2024  on Shopify

The app was full of bugs, all I needed was to connect already existing Shopify products to already existing Amazon listings. It was a nightmare. App would crash if I selected more than 20 products.. after going 10 products at the time some would show as active some as inactive yet none were passing along the inventory information. Shopify said they could not help even though it is a Shopify app, the developer blamed it all on Amazon and nobody was able to fix the issues. Products kept going from inactive to publishing to inactive... then some went to active, and thrn bact to inactive. And to top it off it sends orders info to TaxJar without identifying them as Amazon orders and without the tax information. I would give it zero stars but that is not an option. I went back to Sellbrite, I rather have separate inventories than to deal with so many bugs and slow support than won't actually do anything but blame Amazon.

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