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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,677)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

SATXSupply

Dec 12, 2024  on Shopify

It took a while but Dom was able to help me with everything I needed and explained stuff to me patiently!

divertity

Dec 12, 2024  on Shopify

Se sei un venditore professionale con inserzioni ebay on line da molto tempo, questa app è assolutamente da evitare. Problemi con il match dei prodotti su shopify. Stabilito che hai bisogno di copiare tutti i dati delle vecchie inserzioni da ebay si attiva un bug e quindi l'app importa un sacco di dati sbagliati, Prezzi dei prodotti con varianti, dettagli di prodotto, ecc. Un vero delirio senza soluzione. Dopo due settimane di segnalazioni nulla è risolto. Se utilizzi il prezzo fisso per le inserzioni rischi di trovarti con oltre 200 inserzioni salvate con i prezzi a 0. Se provi a salvare tutti i prezzi da capo, uno per uno perché l'app non ha un sistema di import, ti ritroverai di nuovo i prezzi a zero il giorno dopo. L'assistenza dice che l'errore è il nostro. Peccato che le istruzioni ce le abbiamo date loro e noi sicuramente non salviamo i prezzi con valore 0. Per concludere, dopo un mese dall'installazione ancora non siamo riusciti a mandare on line in modo regolare le nostre inserzioni su ebay perdendo un sacco di vendite ed avendo perso un tempo inestimabile.

Madame Surtô Vintage Shop

Dec 11, 2024  on Shopify

Amazing experience. With the help of Mike P. from Marketplace Connect Support Specialistthrough customer service email my ebay integration was nice and easy!

Eorth Australia

Dec 09, 2024  on Shopify

I wanted to give this app a great review as I was excited to get my products connected with my Etsy store. However now that's it's connected and I have spent many hours making sure the titles and products ingredients and categories, tags etc are set up as necessary. EVERY TIME a product is sold on my shopify store it goes back and overwrites the details I have updated on Etsy. The connection I required was simply to update the quantity. They should offer this as an option - only update the quantity when checking the shopify site for updates.

Mixed Bag Comics

Dec 04, 2024  on Shopify

I'm new to Market Connect and Shopify. When I needed help learning how to use the app, Joy B and the team at Market Connect were extremely helpful. They took the time to answer my questions and even walked me through certain tasks when I needed the extra help. In addition, they even set me up with a custom template for some of my products. The customer service has been 5 stars all the way! I can't recommend Market Connect enough.

RES LLC Store

Dec 04, 2024  on Shopify

Noel M. provided outstanding support, successfully modifying the inventory limit we can send to eBay—an important improvement for our operations. Everything is now running smoothly, and I feel confident knowing that if I need assistance with fixes or modifications, I can rely on their support. Highly recommended!

Annapolis Maritime Antiques

Dec 04, 2024  on Shopify

Five (+) stars not necessarily for the app - that is what it is - but for the awesome customer service. I'd been struggling with an issue for a couple of weeks. The support team jumped in, understood my issue, and helped me resolve things in short order. Their assistance was GREATLY appreciated.

Retro PC Hardware & More

Dec 03, 2024  on Shopify

Very nice experience! I really liked that I got quick support even as I'm just starting out! Thank you.

Bob Gnarly Surf

Dec 03, 2024  on Shopify

Great support for any and all issues with the app! Super quick solution provided for a rare issue we experienced.

GRESHAMS POWERSPORTS

Nov 27, 2024  on Shopify

lyn with marketplace connect helped me fix a coouple issues with my items even when it was nothing to do with there app. All of my issues needed to be fixed on the shopify side and Lyn helped me through that! And all of this on thanksgiving morning :) So far extremely happy with the App

GeZu Impex

Nov 26, 2024  on Shopify

Hi, shopify marketplace connect app is easy to manage the amazon account with multi country marketplace and I faced a lot of problem but adrian (customer support) helped us to solve my problem in this apps. I am fully satisfied with this app.

Glass Lilies

Nov 26, 2024  on Shopify

Great experience! I had to contact them a few times about eBay integration and each time the response was fast and on point. All issues were fixed right away.

Gwenmaries Jewelry

Nov 24, 2024  on Shopify

I was help by MarkL. He answered my questions and explained everything so well. He even told me if I had other questions, I could ask for him. I will recommend this app to everyone.

divertity

Nov 21, 2024  on Shopify

L'app ha le funzionalità necessarie per associare vecchie inserzioni su ebay al catalogo shopify. A volte è un pò lenta ma tutto sommato fa il suo dovere in modo semplice. L'assistenza clienti è formidabile e sempre on line.

Elizabeth Mott

Nov 19, 2024  on Shopify

Poor customer service response times, doesn't want to help you resolve the issue. Same issue unresolved for a week now.

Cosy Casa

Nov 19, 2024  on Shopify

App fails to sync stock correctly with eBay, due to this I've now missed out on THOUSANDS of pounds of revenue due to the customer service not being able to effectively assist in solving the issues we're facing.

HAKUMORI

Nov 15, 2024  on Shopify

Pro: - Support replies quickly Con: - Unable to help & unwilling to admit that they don't know - Unable to connect you to the correct channel of support from the start - May not respond to everything you asked but insisted that they did. - Expect a thumbs up for the chat review even though 0 problems have been solved. - Chat reviews are NOT anonymous looool = They don't want to hear you out. Just want to get a pat on the back with a thumbs up. ***Will harass you otherwise.*** Just this alone deserves negative stars. Never considered changing the hosting website until now.) Concerning if this is how the rest of Shopify operates. Waste of time (unless you enjoy chatting unproductively).

vidaXL-DE

Nov 13, 2024  on Shopify

Great experience! We are using the Support chat very often and always is someone available. Also via email are great people who are happy to help!

mundizio

Nov 12, 2024  on Shopify

perfekt! es funktioniert alles so, wie es soll... sicherlich wird man erstmal vor lauter informationen erschlagen, aber wenn man sich einmal eingearbeitet hat, funktioniert es einwandfrei! Adrian hat uns hier sehr gut geholfen! Vorschlag. vllt ein paar mehr Templates zur auswahl stellen.. gerne auch in anderen sprachen.

Tyke-ies

Nov 12, 2024  on Shopify

Great team. Very helpful indeed. A special thanks to Jae. Solved my problem swiftly. Keep up the great work.

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