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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,123)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Belfair Designs

Oct 08, 2024  on Shopify

Easy connection between shopify and other marketplaces. Staff always happy to help sort out the problems. Nice to keep everything in one spot! :)

Mr.Ru's TCG

Oct 07, 2024  on Shopify

Awesome support, they were quick to help and identify the issue and give me a step by step how to fix.

Suit Addiction

Oct 07, 2024  on Shopify

It's been one week since I have downloaded this app. I have not been able to get it to work the way it supposed to. I am looking to minimize time spent creating new listings on various marketplace platforms. I am trying to sync apparel listings from my Shopify to Amazon, Walmart, & eBay. After creating a listing on Shopify I have to optimize the listing on each marketplace individually; basically the same time I would spend creating the listing on the particular marketplace. The process to do so takes more time than creating each listing on each individual marketplace. The steps you need to take to create a new listing on Amazon is ridiculous; it's like creating the whole spreadsheet from scratch. Walmart doesn't connect properly; I can't get the shipping templates to sync. The customer service is ok but they are not really helpful with solving the issues. I am on the verge of deleting the app as it's been so much of time waisted.

Wave Spas UK

Oct 07, 2024  on Shopify

Fantastic app, works as intended, and the support team are all amazing should you ever need help. They're fast and helpful and always go above and beyond :)

Ken's Sports, Inc.

Oct 06, 2024  on Shopify

Unable to get an Amazon listing to link. The only help they've offered is "That is an Amazon problem"... I've used Marketplace Connect for 5-years, since it was the original Codisto without issue. Now, that I have had 1 hiccup with a listing they provide 0 customer support.

Materia Store

Oct 06, 2024  on Shopify

Not secure. There is an integration issue with Walmart, and customer support requested we share private API key pairs and secrets in plaintext. Unimaginable.

Ginger's Breadboys®

Oct 02, 2024  on Shopify

Horrible experience. Absolutely the worst. I have tried disconnecting from Walmart, waiting 24 hours and reconnecting but have all kinds of issues with API keys, permissions, you name it. And I'm in the business. This app simply is so buggy that it takes way too much time to try to fix listings. And I only have 10 products. Someone really needs to look at the user journey - the user experience - for someone who has issues so they can figure it out. The app may work if you have everything perfectly set up, but if you don't or you can sync, can't publish, and everything with your products is fine on all the other feeds, then something is so very wrong with this app. Do better SHOPIFY. This is horrid.

Annie's Cure Store

Oct 01, 2024  on Shopify

I've received great assistance. With being a new marketplace connect seller, I've been able to get assistance with every aspect of the process. Lyn was such a great help!

My Store

Sep 30, 2024  on Shopify

Shopify Marketplace Connect app is truly amazing! It allows me to manage multiple marketplaces from one place, saving me a lot of time and effort. The order management and inventory sync features were especially helpful. I was also impressed by the fast response and resolution from their support team whenever an issue arose. I think this app is a must-have for online sellers. Highly recommend!!

Bilasáana

Sep 30, 2024  on Shopify

24 hour support is excellent. Also the Marketplace connect app is very nice new feature. Connected to my ebay store in minutes, waiting for etsy to sync. Thank you Shopify!

INCIPAL DESIGN

Sep 26, 2024  on Shopify

Its a horrible tool when you want to manage inventory by youself. They don't offer an option to disconnect your product with their app, so you literally lost the product inventory edit permissions.

Freshly Picked

Sep 23, 2024  on Shopify

Great experience with customer service! Their team is quick to respond and incredibly helpful. Excellent customer experience so far!

Start Fitness

Sep 22, 2024  on Shopify

Shopify connect is a great fit for smaller retailers or if you have a smaller product range, larger product ranges might have some teething issues and you might have to work hard to get through them with their support team, but at its core it is a very effective tool for managing your listings and does have some clever tricks that other apps have yet to figure out how to achieve.

Paisa De Selecto

Sep 21, 2024  on Shopify

It closes my account automatically. When I reopen account it shows it's all good, but once I leave the page, my acc. got shut down again. When I reached out to support and explained. They answered by "acc. is closed". When I replied by explaining again, they just ignored me. BTW, my one product is "publishing" to Etsy for 2 days. And app is super slow. Not sure how they managed to receive so much good reviews.

Cora Wear

Sep 19, 2024  on Shopify

After struggling with errors we were getting for ebay, Harryl quickly supported us though a call to ensure we cleared all our questions and the existing errors that our products had. Extremely satisfied with how Harryl was super friendly and helpful and didn't give up on helping until the outcome was positive. I highly recommend the app.

LeDeSaRa Lifestyle

Sep 11, 2024  on Shopify

Shopify marketplace connect is too good. Its saving a lot of my time and its free inbuilt feature of Shopify. Thanks to Joy as he helped so nicely. Im new to Shopify but never had this type of e-com software. Thanks to Shopify.

Start Fitness

Sep 11, 2024  on Shopify

If your operating a small store with limited product range and dont want to do anything remotely complicated it should be fine. If you have any kind of product range or encounter any issues dont expect them to be resolved, their support is non existent, only capable of providing platitudes and quickfire links to existing support pages. They also believe their system is completely infallible, even when providing evidence to the contary, if you do go through their support system, be careful of responding to feedback requests, their support agents dont take kindly to cristiscm and will follow up with sarcastic messages in the original ticket, quote "you should know how to fix your issues on your own" very professional, not, suprised shopify would associate their name with app like this.

Sweet Sour & Spicy

Sep 10, 2024  on Shopify

Uno de los puntos más destacados es el soporte técnico. La atención es notablemente rápida y eficiente. El equipo de soporte no solo es veloz en responder, sino que se esfuerza en ofrecer una atención personalizada, guiando a los usuarios paso a paso. Aunque la curva de aprendizaje puede ser un desafío, una vez que te adaptas, el sistema se vuelve intuitivo y valioso para manejar la tienda en varios canales de manera organizada. Esto es algo que muchos usuarios valoran con el tiempo, ya que ahorra mucho trabajo manual en la gestión de inventario, precios y pedidos.

bokandemo

Sep 10, 2024  on Shopify

Thanks to Jeff's significant support, I could find a way to solve the issue. I really appreciate it. Thak you so much

Success Gifts

Sep 10, 2024  on Shopify

Mariel helped me navigate setting up eBay linking products with the bulk edit function in Shopify. The help was awesome and when I asked further questions she answered in an easy to follow manner. Thanks Mariel!

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