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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,915)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Little Shop of Magic

Apr 09, 2025  on Shopify

Currently syncing 3 marketplaces, working on the 4th. The experience varies a bit from marketplace to marketplace but, overall the app seems to be doing what it's supposed to. 4 stars vs 5 because, in a few short months, I've had to open at least two support tickets for odd glitches (bulk templating not working in Target, inventory sync switched to 'off' in Amazon) that cannot be explained. Needless to say, it makes me jittery: inventory sync problems across platforms are a serious concern. Hoping the team improves the app over time.

Bean & Beet

Apr 09, 2025  on Shopify

This app is broken. It keeps replacing my ebay listings with nonsensical titles and descriptions, removes the pictures and inserts subtitles that I get charged for. I uninstalled this app.

Schmuck Oase für Antike Schätze

Apr 07, 2025  on Shopify

Ich bin sehr zufrieden mit dem Junden dienst , der steve hat sich sehr gut um mein Problem gekümmert , war sehr freundlich und sachlich er wuste was er tat sehr lieben dank

Custom Plugs

Apr 05, 2025  on Shopify

Support was slow, Ebay Template didn't sync to our Ebay store so we ended up paying someone else to manually fix the issue. This was after weeks of waiting and the issue being 'escalated to the team'. Not a great experience tbh.

Palestine Drinks Shop

Apr 03, 2025  on Shopify

Good experience so far. Rain was so helpful. Only wish they used a different chat function to make sharing screenshots easier.

Mobi7

Apr 02, 2025  on Shopify

Exceptional support! I faced an issue with products not showing in the collection, but the team resolved it incredibly quickly. Within just 15 minutes, the app was working perfectly again. Thank you for the swift and efficient service!

Wiscala - Modellbausätze

Mar 31, 2025  on Shopify

Diese App funktioniert bei mir nicht, egal welchen Browser ich verwende (Chrome, Safari oder Edge) Für mich leider nur Zeitverschwendung und kein nutzen. Ebay: Verbindung zu meinem Account konnte hergestellt werden, jedoch wurden meine Produkte nicht übernommen mit uneindeutigen Fehlermeldungen. Amazon: Hier hat die Verbindung zu meinem Account überhaupt nicht funktioniert. App wird jetzt gelöscht ...

Stoned Crazy MN

Mar 30, 2025  on Shopify

NEW USERS ALERT: after 5 days of setup leads to uninstall, Etsy orders do no import from a 11/2024 update to their policy and 3 reps did not rely information. instead asked me to uninstall and retry. Amazon took 3 days to load 0 products and then nothing is importing. Walmart is still not done loading 0 products. not sure if its worth spending more time and effort app seems buggy and glitchy. May the odds be ever in your favor.

Corporate Buybacks

Mar 28, 2025  on Shopify

Works great. Customer service is stellar - Joshua spent hours working on a complex issue for me, and he didn't stop until he found the solution! Thank you

Porzellanladen Gabi Schmitt

Mar 24, 2025  on Shopify

Es ist ganz furchtbar mit dieser App. Seit Wochen klappt nichts und der Kundendienst hat mir falsche Empfehlungen gegeben, was mich viel Geld zum Einstellen, Löschen und erneut Einstellen bei Ebay gekostet hat. Nun habe ich einen Teil hochgeladen, aber es ist nicht synchronisiert und ich verkaufe die Artikel doppelt. Ich muss Bestellungen stornieren, mich entschuldigen und habe unzufriedene Kunden, die sich beschweren. Neu eingestellte Artikel kann ich nicht hochladen. Die "Fachabteilung" ist schon seit Wochen dran und ich werde immer nur vertröstet. Ich solle Geduld haben - aber es passiert gar nichts. Ich habe noch nie so eine katastrophale App gehabt und so einen unfähigen Kundendienst - wenn überhaupt wirklich jemand danach schaut.

WorthyDeal Ltd

Mar 24, 2025  on Shopify

This is an excellent app and makes multi channel selling much easier, by using our Shopify account as the 'single point of truth' and keeping everything on the external channel (prices, inventory, etc.) in sync with Shopify. There is a little bit of a learning curve to get the most from the software, but this is not massive or overwhelming, and the support that is available if you get stuck is top-notch.

EVERLYCRAFTED

Mar 21, 2025  on Shopify

The app is absolutely brilliant and does its job perfectly without costing you a fortune or draining your wallet, which is such a refreshing change. While there are a few minor teething issues that you might come across here and there, the customer support experience more than makes up for it. In particular, Jeff Avila from support went above and beyond to help resolve any problems I encountered quickly and efficiently.

Peanut Body

Mar 21, 2025  on Shopify

The customer service is amazing. Was a lot of things to connect with our other marketplaces account. Saved us a lot of time. They are there 24/7 to help.

Roots To Table

Mar 20, 2025  on Shopify

didnt work for my listings as they were customized. I did say that in the beginning and was assured it would work. Then when i linked the listings it erased data from my etsy store, I had to remove the app and now my etsy listings are not allowing me to edit them. extremely disappointed, and potentially ruined my etsy store.

Hello Baby

Mar 19, 2025  on Shopify

We have been using this app for over 12 months and it works great. Easy to use/set up with Shopify and support is amazing! You are able to talk to a HUMAN within seconds. Shout out to Jeff who helped us today!

Flossy Fix

Mar 19, 2025  on Shopify

I want to express my heartfelt gratitude to Jae for her incredible support in helping me list my product on Amazon through Shopify and the Shopify Marketplace Connect app. Jae was not only extremely knowledgeable but also incredibly patient with me throughout the entire process. She guided me step by step and provided unwavering support, ensuring I understood everything clearly. Her professionalism and dedication made what could have been a challenging experience smooth and stress-free. Thank you, Jae, for your kindness, patience, and exceptional assistance. You truly went above and beyond!

Lovett & Co

Mar 18, 2025  on Shopify

User friendly app and great support when you need it. I wanted to use this app to copy new lines from my Shopify store to my Etsy but only wanted to select the newer lines from the collection. Mark from Marketplace Connect gave great support to help me do this, after a 20 min call I felt completely confident in using the app. It is saving me so much time now I no longer set these products up on Etsy manually.

EVERYTHING'S INTERNAL

Mar 17, 2025  on Shopify

Noel, went above and beyond. It was a great pleasure interacting, and made things simple for me, save me potentially hours of time! Thank you!

Campus Sutra International

Mar 15, 2025  on Shopify

Horrible support team, very sad to see shopify doesn't care about the users and face so many sync issues. its unbelievable.

idasports.com

Mar 13, 2025  on Shopify

Dom and Ediline were the best – consistently responsive, willing to be patient as we had to wait for several cases to be approved by Amazon seller central, and always clearly detailed in their feedback. 10/10! Grateful for the support. Super effective!

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