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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,682)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Amazon Nutriprime SL

Jul 14, 2024  on Shopify

Great support, the sync with Amazon orders could have a bit of delay so it is helpful to have a team ready to help!

Leaf Culture

Jul 11, 2024  on Shopify

Works fine for ebay but not Amazon. I've been put through the wringer with this company and have been with them for 12 months so it's not a knee jerk reaction but MarketPlace Connect simply does not do what it says. I keep being told developers are looking into it but it's not solved. I don't believe they have the technical skills because simple listings do not sync with Amazon and are stuck in publishing mode. I've waited 2 months for this to be sorted but run out of patience. I absolutely do not recommend this app for Amazon syncing.

Baxter House River Outfitters

Jul 09, 2024  on Shopify

Had to migrate over to connect after codisto was discontinued. The negative reviews were spot on. My steady Amazon sales are gone. Most of my listings went to error and are now inactive. It's a complete guessing game how to correct. Hours with chat and on phone with Customer service. Got brushed off by service tech. Said I needed to escalate my issue to another department and I would be contacted via email and call within 24 hours. Neither happened. Marketplace Connect is not easy and not for people without extensive training. Even the Techs at Connect can't get my Shopify listings to connect to Amazon

Tor's Story

Jul 09, 2024  on Shopify

Brilliant App opening up additional markets and increasing revenue. Carlos was amazing (and very patient) helping me get my first item listed on Ebay. Not once did he blame it on user error when it very clearly was :)

Smart Gate

Jul 08, 2024  on Shopify

I had an issue, and Joy from customer service helped me out instantly. This is a big thumbs up for help and the app works great. The response time was incredibly fast, and Joy was both professional and friendly. The app itself is user-friendly and performs exceptionally well. excellent customer support and the seamless functionality of the app. Five stars all around!

Ranok Inc

Jul 08, 2024  on Shopify

Be careful, this app doesn’t restock items after order cancellation. With each cancellation, you’ll accumulate physical stock that won’t be reflected on the website. We are increasingly considering making something else the primary source of inventory instead of Shopify, as it has too many inconveniences.

Punch Twice Productions, LLC

Jul 07, 2024  on Shopify

Outstanding customer service provided during online Chat help!!, Person that assisted me (Joy V) was very knowledgeable and quickly resolved my issue. I was impressed with how quickly someone assisted me especially really late at night. Thanks so much for the assistance!!

My Harmony Tree

Jul 07, 2024  on Shopify

After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours of work.

Te Ves Linda

Jul 07, 2024  on Shopify

I don't understand how Shopify allows so much crap of App and Shopify looks now like a scam room, having its partners that nothing benefits us small businesses right now I will look for another platform

Herbs and Supplements

Jul 07, 2024  on Shopify

100% trash, does not work even after I generate new Walmart client ID and client secret. Called support and is no help either.

Captive Decals

Jul 04, 2024  on Shopify

If I could give ZERO stars, I would. This piece of hot garbage removed the UPC codes from 1,800 listings... costing me hours of time to fix. And they wanted to throw their brand name "Codisto" all over my listing descriptions. Good news, takes just a few minutes to setup. Bad news, it takes days to fix the damage they cause. And they can't import new listings into Shopify from other places, only push from Shopify out. My experience was so bad with this, that I wouldn't trust them again 50 versions down the line.

Catholically

Jul 03, 2024  on Shopify

I was forced to migrate from a perfectly working app to this "new" one, and it's been nothing but problems ever since. The lack of support is infuriating and unacceptable. My main issues are: I cannot see my products. I cannot link my products. My entire shop is out of sync, and I don't have the time to fix problems that this app caused. Please fix my shop immediately.

sunvibezshop

Jul 03, 2024  on Shopify

This app is a huge time saver if you already have your products listed in Shopify and would like to have them on Amazon. The support I have received has always been prompt and efficient, extremely helpful in helping me get set up. I definitely recommend this app to anyone interested in saving time on re-listing. Being able to make edits in bulk to similar listings, especially adjusting prices to be different from those already on Shopify is great bonus for me. It took a bit of getting used to at first, but generally speaking, until those orders start coming in, getting things started here has been an efficient and productive move for my business!

Funky Home

Jul 03, 2024  on Shopify

I had a few issue linking AMZ SKUs but support (MarkL) were superb at helping - quick and really informative. 100% recommend!

Beauty 2 Seoul

Jul 03, 2024  on Shopify

I love Mary Grace, she is super helpful and very patience with me since I am not a tech savvy. Also, it's super easy to use this app, very straightforward. I would recommend to other people.

Paladin Vinyl

Jul 02, 2024  on Shopify

App is terrible. Sync a marketplace, setup all the options and it diappears. While connected it did not sync a quarter of my listings. Not worth the time especially if you have a big catalog.

MaddisonCo Inc

Jul 02, 2024  on Shopify

Thank you Aron for the great job you did helping me get my store connected again! You did a great job and were super fast!

Original 151 x Nani!?

Jul 02, 2024  on Shopify

customer service helped me with any questions and assistance I needed since I'm not the best with technology! easy and fast!

2Kimart

Jul 01, 2024  on Shopify

Excellent service. The support I received was prompt, knowledgeable, and resolved my issue efficiently. This level of customer service is greatly appreciated.

atHomeLuxe.com

Jun 30, 2024  on Shopify

Warning: Do not use this app. I installed the app and hooked it up to a brand new etsy store (a previous etsy store I had did millions so I am not new at this). It created duplicate listings for nearly every single item on our store. Not just one duplicate listing, but 4-5 duplicate listings. I contacted Shopify and they are supposedly still working on a fix. This was 5 days ago. I finally disconnected this terrible app from our etsy store so it would stop duplicating listings. Now I have a bill from etsy for over $700 when it should be less than $100. Etsy won't do anything about it as they said it is Shopifys problem (which it is). Don't use this app, use a third party app that is more stable and fully built out. I am down $600 cause I chose this app.

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