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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,123)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

SaveTheGirls

Jun 10, 2024  on Shopify

Dom, from customer service was amazing! After stressing and countlessly trying to get things integrated, he answered my question in a matter of seconds!

Everyday Superfood

Jun 10, 2024  on Shopify

Unfortunately I have to give 1 star to raise awareness due to the fact this app, as some other users have mentioned, can result in sync issues with eBay. This is a major bug and in almost all cases will impact the business. We have not experienced any issues with Amazon, however, as such a major bug has been allowed to exist, this app cannot be trusted to not cause other issues down the line.

Gimbills.com

Jun 10, 2024  on Shopify

I have tried this app support couple of times. Today I had Russ to help me with a listing issue with Ebay and Etsy. I greatly appreciate his willingness to help . Thank you Russ

PWC Super Rack

Jun 07, 2024  on Shopify

It's been over 2months Since I asked for help to get my listings synced to Amazon. It's unfortunate I wasn't able to get the help I needed and was told that this is a Self- Service app. Well, indeed. So we worked it out ourselves with some workaround and asked you guys to have my Amazon GTIN exemption enabled and you did, so thanks! Finally we were able to get our listings synced to Amazon. I would like to thank Jeff Avila who has been there for me from the time I needed an assistance, we know he did his part and we appreciate it all. Thanks Jeff!!

Burbank's House of Hobbies

Jun 06, 2024  on Shopify

Was working OK,( the shopfiy makeover after they absorbed the app was a complete disaster ), but now our inventory is not syncing for days - we are now overselling 6-8 items on ebay everyday. They have been unable resolve the situation for several weeks now. We have to scramble to restock items, or refund purchases. Hours of our time wasted, and we look like amateurs who don't know how to run a business. And it is not cheap. Looking for alternatives.

Tuppens

Jun 06, 2024  on Shopify

Quick response from support. Easy, streamlined experience that saves a ton of time getting items listed and sync'd on multiple platforms.

Memento Mori Labs

Jun 05, 2024  on Shopify

I started using Shopify Marketplace Connect today, and to my surprise, it didn't work. But I contacted the support center, through live support, and Joy V gave me instructions that were easy to follow and solved all issues. Of course, the problem wasn't the app, but my lack of knowledge. So if you have doubts about using it to integrate into Amazon, don't worry anymore, stop looking, you found it. I tested more than 10 apps, and their support won me for life, and I'm not even a paid subscriber yet.

The British Fork Brace Company

Jun 05, 2024  on Shopify

Needed help with initial listing and Adrian was very helpful and had it sorted in a couple of minutes and now set up correctly and published to eBay. Highly recommend

PunkOuter Games

Jun 03, 2024  on Shopify

Short review: App is slow, buggy, and may lead to your eBay account being suspended. Detailed review: I hate to leave a 1 star review but need to express how frustrating our experience with Marketplace Connect support has been. We switched over to using this app months ago and got our eBay sync set up to our account we've been selling from since 1998. Our account is now on a warning to get the seller rating up due to all of the cancellations we've had to do since using this app. It has constant sync issues with our Shopify inventory. If we sell something in store? It may take days, if ever (seriously) for it to update on our eBay store. Naturally this leads to regularly overselling items. That's after you can get past the VERY slow UI on Marketplace Connect's end for setting things up. The Walmart connection is even slower to navigate, but at least, so far, that sync is stable. To their credit, they have improved the navigation on the eBay side some since we started using it, and I suspect a large part of their issue is that they just are not optimized for stores such as ours with hundreds of thousands of SKU's. We've regularly provided support with updates on oversells and sync issues. They are always very fast to respond (kudos to the 1st level support group!). But they never have answers. We have zero communication from them other than when we send over a new example. No updates what-so-ever. After months. So when we do ask for an update on the underlying issue, 1st level support says the ticket is still with the engineering team and there is no further update to provide. I feel like we've given support ample time to fix their issues, or at least *COMMUNICATE* with us on a regular basis to know what to expect. We've had to put our eBay account into vacation mode at this point and seek alternative options.

Tess-Array.com......where all the great mosaicists shop!! ....................... "On-Sale-All-Year-Round" :)

Jun 03, 2024  on Shopify

I just added a couple of my products to Ebay. Needed a little help from support and they were great dealing with me. I am just so not tech savvy, so if I can do it with no tears, this is a perfect app for everyone/anyone wanting products on Ebay. Very happy! Bring on the orders I say!!!!

OmKrust

Jun 03, 2024  on Shopify

Nice App. Joy V. is very patient and helpful and answered all my question with care and diligence. I would rate 5 stars for this experience. Urmi

Trovelle

Jun 01, 2024  on Shopify

Wonderful app. It saves so much time. Pushing listings to eBay used to be a daunting task. We love the fact that we can have different listing templates, map attributes, and inject Metafields into listing titles for example. Keep up the good work and keep adding more marketplaces! Support is super quick to respond. We could not have asked for a better omnichannel app and great support.

traitvis

Jun 01, 2024  on Shopify

I recently had an excellent experience with support team. They were incredibly helpful and resolved my issue quickly. From the moment I reached out, the response time was impressively fast.

BeadsFindingDepot

May 30, 2024  on Shopify

The customer service was great, I was in the live chat and Rainier Salta was helping me and he wanted to make sure I understood the steps, then he asked me for Google Meet and explained in detail.

Paticueros

May 30, 2024  on Shopify

Deberían colocar Marketplace de Latinoamérica. Falta que se pueda integrar con: mercado libre, dafiti y Falabella. Por lo menos aquí en Colombia se agradecería mucho esas integraciones, pues son los Marketplace más usados en este pais suramericano.

Skyway Luggage

May 29, 2024  on Shopify

Great support! I couldn't figure out why my listings remained unpublished but their customer service team helped me out. 100% happy with their service.

Cupsie's Creations

May 05, 2024  on Shopify

Great app once I got my head around how it worked, I can now easily list from shopify to eBay to bring in extra orders with little hassle. Thank you

The Sweetie Shoppie

May 02, 2024  on Shopify

GREAT APP!, Had a slight issue where the app wasnt syncing (Probably our fault!) Adrian solved this within 2mins! - 10 previous orders imported instantly into shopify! AMAZING customer service and speed of response! @ Adrian, if you ever want some sweets please order at sweetieshoppie.co.uk using discount code welcome10 at the checkout!

elevate your sole

May 01, 2024  on Shopify

My experience with this app has been absolutely awful. If you still have Codisto, DO NOT move to Marketplace connect. I moved over 5 days ago and was told the transfer would be essentially be "seamless". I haven't had any active listings on Amazon since i.e. no sales. I've been on their Livechat twice a day every day, I keep on being assured that it's with their engineering team. No fix, no timeline. NOTHING. DO NOT TRANSFER FROM CODISTO

Eco Life House

Apr 26, 2024  on Shopify

Amazing Tec support. I can ask any question and get an answer anytime of the day or night. Have meeting anytime it suit me. Lovely stuff easy to understand.

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