Reviews: Shopify Marketplace Connect

Customer reviews: Shopify Marketplace Connect

Reviews (2,123)

Overall rating

4.3

5

398
4

18
3

10
2

17
1

85

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

Effective in syncing orders and inventory across multiple sales channels.
User-friendly for basic functionalities once initial setup is complete.
Highly praised customer service – quick response times and live chat support noted.
Great integration specifically for eBay users.
Provides features that allow for streamlined product listings and management.

Common Concerns

Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
Poor responsiveness and problem-solving from customer support reported by some users.
Difficulty in managing large inventories and SKUs, leading to sync errors.
Security concerns regarding integration with Walmart and handling of API key pairs.
Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

BarberSets

Feb 09, 2024 on Shopify

After working with many apps for years on Shopify for marketplaces, I can award this app for the MOST RELAXED ONE ever! For real, you know we have been fufilling the orders from our side on Shopify, then as we are cancelled/suspended due to NOT SHIPPING ORDERS. Thanks to these guys as they say "SLOW API OF WALMART" has not been retrieving our tracking numbers to Walmart, it is really funny when they are the ONLY APP THAT HAS THIS ISSUE! Anyways, I don't recommend this app. It is cheap though with all the marketplaces etc, I wouldn't call the app worst one, but they're not on the brighest side either. UPDATE: After 3 weeks of asking for the fix of the order syncing, they are still telling us their "developers" are working on the problem. They, again, tell us that there is still a complexity of the Walmart API. We've been told that our problem is "high priority", but as we understand from this 3 weeks is not that long a time. Also we asked their log to send Walmart/submit a ticket, because we've been told before the problem is "slow Walmart API", yet this request not answered yet.

All Things Aquatic

Jan 17, 2024 on Shopify

The support from Ian was fantastic in resolving all the issues I was facing with Shopify Marketplace Connect. My interface with ebay is now 100% fixed after working in partnership to identify the cause and remedies. Thank you, I will certainly not hold back in getting support promptly in the future.

mobilemasters

Jan 15, 2024 on Shopify

I have been using Shopify apps: Marketplace Connector for a few months now and I am very impressed with its performance. It has helped me to expand my online business to multiple marketplaces, such as Amazon, eBay, and Etsy, without any hassle. The app is very easy to use and integrates seamlessly with my Shopify store. I can manage all my listings, inventory, and orders from one place, and any changes I make are automatically synced across all platforms. The app also allows me to customize my product details, such as titles, prices, and descriptions, for each marketplace. The app has increased my sales, reduced my workload, and improved my customer satisfaction. The app's customer support is also very responsive and helpful. They answer all my questions promptly and provide me with useful tips and advice. I would highly recommend this app to anyone who wants to sell on multiple marketplaces with Shopify.