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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,694)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

The Vintage Takeaway

Jun 26, 2024  on Shopify

New to this app and I was extremely well guided by Dina a customer care agent. Replies were fast and accurate.

Olive and Linen

Jun 25, 2024  on Shopify

The Shopify Marketplace Connect app has been a game-changer for our business! It seamlessly integrates our store with multiple marketplaces, streamlining our operations and boosting our sales. The user interface is intuitive and easy to navigate, making it simple to manage listings and orders across various platforms. A special shoutout to Stef for the exceptional support! Stef has been incredibly responsive and helpful, addressing our questions and concerns promptly. The personalized assistance we received made the whole experience even better. We highly recommend the Shopify Marketplace Connect app to any business looking to expand its reach and simplify marketplace management. Thank you, Stef and the team, for your outstanding service!

j-Grab Mall

Jun 25, 2024  on Shopify

I recently experienced a connection issue with eBay, but the support team was incredibly responsive and effective in resolving the problem. Their professionalism and dedication to customer satisfaction were evident throughout the process. Thank you for your excellent service!

Hog Nation Sales

Jun 25, 2024  on Shopify

I absolutely love the orders interface. For us, eBay is a huge part of our business. This makes tracking all of our orders and customers in one place. Just one click of import and the order is in your Shopify. The customer service is impressive too. We had an issue and it was resolved in minutes with a clear and concise email. HIGHLY RECOMMEND!

AC Construction Depot

Jun 25, 2024  on Shopify

Mariel R. was fantastic help with fixing my issue when it came to linking my products to Amazon and understanding how the app works. Its reps like those that give this app the praises it gets. Feel confident knowing that if i have any more problems (which i hope not) that good customer serivce reps like mariel will be there to help. 5 stars all the way.

Mintink Trading Cards & Live Experience

Jun 25, 2024  on Shopify

Such a fantastic app and great customer service. Everyone is highly responsive and are always able to solve any issue right away! Could not have asked for a better tool!

BBK Performance

Jun 25, 2024  on Shopify

Adrian always does an awesome job when we need asistance app always works great and super easy to set up.

Enjoy Better Coffee & Tea

Jun 23, 2024  on Shopify

I'm excited to see how we can transition our Target Plus catalog to the app. It looks pretty simple -- much more simple than the connecter we are currently using.

Kendal Mint Co®

Jun 23, 2024  on Shopify

The App works but beware despite turning off "Import Orders" (which Shopify explicitly say is the only chargeable part of the app) Shopify began charging me significant amounts, going against their own terms and conditions, and without my permission. I was not importing orders, just syncing product inventory to our Amazon account (which is a significant size now). They decided to start charging us a fee for all our Amazon orders completely unrelated to anything Marketplace connect. My money is still being held although apparently the billing team are looking into it but it does not seem to be going anywhere.

Allstate Healthcare Pty Ltd

Jun 23, 2024  on Shopify

Great support when i had an issue today - Joy escalated and resolved this issue very quickly wgich is so important when communicating fulfilment times back to Amazon

ladymascherianaturalbeauty

Jun 20, 2024  on Shopify

I am still learning. I am trying ot connect with Wal mart and it like crazy. I have all the information but some reason it is not doing nothing. Even one of the shopify agent tried to help and still nothing. I do not understand lol.

Flycatcher Toys

Jun 20, 2024  on Shopify

Ian was amazing. I cannot thank him enough for working with me to resolve my issues. He helped me when two other support agents could not solve my problem. I am incredibly impressed and thankful for his persistence, knowledge and kindness. I hope to work with him again and again, he deserves a promotion!

Battery Specialists

Jun 20, 2024  on Shopify

Very patient and went above and beyond my simple questions. He has great probing and problem-solving skills.

Pandere Shoes

Jun 19, 2024  on Shopify

Ediline Postrano was incredibly helpful addressing my questions about connecting my Walmart store to my Shopify Store. I learned a lot and shed a few headaches! Thank you Ediline!

™️MyGUL.co.uk

Jun 19, 2024  on Shopify

This team really deserves 5 stars because they helped me very quickly and professionally! I am pleased with the result of their support Эта команда действительно заслуживает 5 звёзд потому что они помогли мне очень быстро и профессионально! Я доволен результатом их поддержки

G-Loves

Jun 19, 2024  on Shopify

Excellent customer service and the app works as it should making my life easier to sync sales between Amazon and Shopify!

I'll do it my way

Jun 19, 2024  on Shopify

Lyn was lovely and helped me straight away, showed me how to resolve my problem in 2 min time! Thank you!!!!

Beach & Bikinis

Jun 18, 2024  on Shopify

Had a few issues loading onto eBay, but the support via live chat was excellent - 10/10. One of the down sides with the app is that the slider panel on bulk edit is quite sensitive and not ideal when you use a track pad, as I do. It also can be quire slow to load. Howver, it has removed a lot of the faff that you'd normally have to deal with on eBay, so all in all, recommended.

Forsters Finery

Jun 15, 2024  on Shopify

It is not user friendly. I have been getting help from staff at Shopify Marketplace, but we can't fix the problems. I would like someone to connect with me who can solve the issues with connecting to Amazon

Sweet Deals PDX

Jun 12, 2024  on Shopify

Pretty fantastic. Also, Mariel the support agent was really fast to help with a minor issue. BUT PLEASE ADD AUTOMATIC DEFAULT POLICY SELECTION!!! Hate having to always manually choose shipping policy.

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