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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,682)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

OmKrust

Jun 03, 2024  on Shopify

Nice App. Joy V. is very patient and helpful and answered all my question with care and diligence. I would rate 5 stars for this experience. Urmi

Trovelle

Jun 01, 2024  on Shopify

Wonderful app. It saves so much time. Pushing listings to eBay used to be a daunting task. We love the fact that we can have different listing templates, map attributes, and inject Metafields into listing titles for example. Keep up the good work and keep adding more marketplaces! Support is super quick to respond. We could not have asked for a better omnichannel app and great support.

traitvis

Jun 01, 2024  on Shopify

I recently had an excellent experience with support team. They were incredibly helpful and resolved my issue quickly. From the moment I reached out, the response time was impressively fast.

BeadsFindingDepot

May 30, 2024  on Shopify

The customer service was great, I was in the live chat and Rainier Salta was helping me and he wanted to make sure I understood the steps, then he asked me for Google Meet and explained in detail.

Paticueros

May 30, 2024  on Shopify

Deberían colocar Marketplace de Latinoamérica. Falta que se pueda integrar con: mercado libre, dafiti y Falabella. Por lo menos aquí en Colombia se agradecería mucho esas integraciones, pues son los Marketplace más usados en este pais suramericano.

Skyway Luggage

May 29, 2024  on Shopify

Great support! I couldn't figure out why my listings remained unpublished but their customer service team helped me out. 100% happy with their service.

Cupsie's Creations

May 05, 2024  on Shopify

Great app once I got my head around how it worked, I can now easily list from shopify to eBay to bring in extra orders with little hassle. Thank you

The Sweetie Shoppie

May 02, 2024  on Shopify

GREAT APP!, Had a slight issue where the app wasnt syncing (Probably our fault!) Adrian solved this within 2mins! - 10 previous orders imported instantly into shopify! AMAZING customer service and speed of response! @ Adrian, if you ever want some sweets please order at sweetieshoppie.co.uk using discount code welcome10 at the checkout!

elevate your sole

May 01, 2024  on Shopify

My experience with this app has been absolutely awful. If you still have Codisto, DO NOT move to Marketplace connect. I moved over 5 days ago and was told the transfer would be essentially be "seamless". I haven't had any active listings on Amazon since i.e. no sales. I've been on their Livechat twice a day every day, I keep on being assured that it's with their engineering team. No fix, no timeline. NOTHING. DO NOT TRANSFER FROM CODISTO

Eco Life House

Apr 26, 2024  on Shopify

Amazing Tec support. I can ask any question and get an answer anytime of the day or night. Have meeting anytime it suit me. Lovely stuff easy to understand.

Australian Deals

Apr 25, 2024  on Shopify

This is a must app for those wanting to sync there products across markets. Help is fantastic too. The lack of a star is just because the terminology in the app can be confusing.

Dark Fern Tees

Apr 25, 2024  on Shopify

The support team was very helpful. I had a general misunderstanding of the interface and they managed to answer most of my questions with one email. I managed to sync my listings! thank you

DMSTECHMART

Apr 24, 2024  on Shopify

Assistenza molto rapida a rispondere in chat alle problematiche. In poco tempo si riesce ad essere operativi.

SnowModa

Apr 23, 2024  on Shopify

Can't give it a 5 yet as I've only been using for 4 hours but so far the service has been great and I think it will work out well.

Stil-Ambiente

Apr 20, 2024  on Shopify

Die App ist nicht wirklich zu empfehlen, sie ist sehr langsam und übermitteln von den ausgewählten Produkten willkürlich irgendwelche. Manchmal von 100 ausgewählten gar kein, manchmal 10 manchmal alle. Es werde auch keine Fehler angezeigt.

Yogo

Apr 19, 2024  on Shopify

I've used this on and off for years. Has been very buggy in the past and 'gotten us in trouble' with amazon because randomly stopped syncing. I see that they now are charging 1% of revenue of synced listings, on top of their app charges, which I find unbelievably greedy. This must be some kind of monopolistic advantage. Anyway, you can't just push your listings to Amazon and be done - AZ is super complex and the listings must be highly customized. After 5-8 years we are going to find another app due to this greedy policy change. I suspect they changed their name from Codisto in order to avoid their reputation of poor service in the past. For some reason this is Shopify's go to recommendation and I have no idea why.

Translucency Jade Jewelry

Apr 18, 2024  on Shopify

Aron from customer support is absolutely amazing. Why isn't this man promoted!? Seriously solved all my issues.

Midwest Aftermarket

Apr 17, 2024  on Shopify

Have patience to learn the app and ask questions. Their support is the real deal and answer tickets and chats faster than any software application we have used in the past. We are really excited to continue using this app and growing with it!

Sakura Box

Apr 17, 2024  on Shopify

We have been using this app for around 18 months now and it has made our Amazon fulfilment simple and freed up a lot of time. Support is also great whenever we run into roadblocks.

NINE-W | MUGEN 無限 POWER AUSTRALIA

Apr 17, 2024  on Shopify

Awesome team! We needed some assistance with issues I was having with calculated shipping from Shopify to Ebay. Mariel R was super quick to reply and knew exactly what to do. Thank you for your time.

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