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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,123)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Australian Deals

Apr 25, 2024  on Shopify

This is a must app for those wanting to sync there products across markets. Help is fantastic too. The lack of a star is just because the terminology in the app can be confusing.

Dark Fern Tees

Apr 25, 2024  on Shopify

The support team was very helpful. I had a general misunderstanding of the interface and they managed to answer most of my questions with one email. I managed to sync my listings! thank you

DMSTECHMART

Apr 24, 2024  on Shopify

Assistenza molto rapida a rispondere in chat alle problematiche. In poco tempo si riesce ad essere operativi.

SnowModa

Apr 23, 2024  on Shopify

Can't give it a 5 yet as I've only been using for 4 hours but so far the service has been great and I think it will work out well.

Stil-Ambiente

Apr 20, 2024  on Shopify

Die App ist nicht wirklich zu empfehlen, sie ist sehr langsam und übermitteln von den ausgewählten Produkten willkürlich irgendwelche. Manchmal von 100 ausgewählten gar kein, manchmal 10 manchmal alle. Es werde auch keine Fehler angezeigt.

Yogo

Apr 19, 2024  on Shopify

I've used this on and off for years. Has been very buggy in the past and 'gotten us in trouble' with amazon because randomly stopped syncing. I see that they now are charging 1% of revenue of synced listings, on top of their app charges, which I find unbelievably greedy. This must be some kind of monopolistic advantage. Anyway, you can't just push your listings to Amazon and be done - AZ is super complex and the listings must be highly customized. After 5-8 years we are going to find another app due to this greedy policy change. I suspect they changed their name from Codisto in order to avoid their reputation of poor service in the past. For some reason this is Shopify's go to recommendation and I have no idea why.

Translucency Jade Jewelry

Apr 18, 2024  on Shopify

Aron from customer support is absolutely amazing. Why isn't this man promoted!? Seriously solved all my issues.

Midwest Aftermarket

Apr 17, 2024  on Shopify

Have patience to learn the app and ask questions. Their support is the real deal and answer tickets and chats faster than any software application we have used in the past. We are really excited to continue using this app and growing with it!

Sakura Box

Apr 17, 2024  on Shopify

We have been using this app for around 18 months now and it has made our Amazon fulfilment simple and freed up a lot of time. Support is also great whenever we run into roadblocks.

NINE-W | MUGEN 無限 POWER AUSTRALIA

Apr 17, 2024  on Shopify

Awesome team! We needed some assistance with issues I was having with calculated shipping from Shopify to Ebay. Mariel R was super quick to reply and knew exactly what to do. Thank you for your time.

Rosmarray Collections, LLC.

Apr 15, 2024  on Shopify

This app is awesome. Jae was great with assisting me with publishing my items to Walmart Marketplace. He is very knowledgably and was patience with me. My issue was resolved in addition to obtaining the know-how on how to troubleshoot this issue if it occurs again due to his expertise and knowledge regarding this issue.

Bonjour Tatin

Apr 10, 2024  on Shopify

This works like a charm! I had some start up hick ups. But I was helped very quickly and efficient by the helpdesk! I'm happy!

Clay Lotus

Apr 09, 2024  on Shopify

Had an issue with my orders syncing and they resolved it in five minutes. Very patient, they took time to go through all my concerns and double checked I'd set up everything correctly. Very straightforward and happy its working well!

VESSALLIA

Apr 08, 2024  on Shopify

Kundenservice antwortet super schnell. Bei mir war Rain, schaut sich alles an und antwortet auf alle offenen Fragen. Ich bin sehr zufrieden mit der Hilfe. Vorallem ging alles sehr schnell. Top.

The Shoe Lace

Apr 08, 2024  on Shopify

Had a small problem reviewing orders in Marketplace connect. Went to live chat and had the problem resolved within a couple of minutes. Good stuff.

vibezcanvas

Apr 08, 2024  on Shopify

Thank you Adrian. Very good support and it is precise information from you. https://www.vibezcanvas.com/

Braadbaas

Apr 05, 2024  on Shopify

Great support from Adrian on technical issues. App works great for managing products and orders from marketplaces.

Good Game Anime

Apr 04, 2024  on Shopify

I just got started using this app to list our items on eBay. I had an issue with listing on eBay and the live chat rep was able to quickly help. So far I've not run into any other issues.

Beautaholics

Mar 25, 2024  on Shopify

Ediline was so helpful and helped me to sort an issue I had with a listing. Great service and highly recommended. Ediline was so patient and made sure everything was working correctly before leaving me. 5 star service.

Hoodies For All Kind

Mar 23, 2024  on Shopify

I am new to Shopify Marketplace Connect. My experiences have been great! I have had the best support team helping me at anytime. I expecially want to thank, LOVELY, the person I was chatting with tonight. Not only did Lovely help me troubleshoot and resolve my issues, but Lovely also motivated me and energized me to continue pursuing my dreams of achieving success with my online hoodie business. The great thing about Lovely that I recognize is that Lovely is great with her job in supporting people. I think that it will be better if Lovely was in a higher position to teach and spread to many others. It wouldn't be good to just have Lovely continue in this one position helping individuals...when Lovely can pass along what Lovely...it must be multiplied and spread to others that I have no doubt Lovely can do. Although I would love to get support from Lovely all the time...I am not so selfish to keep Lovely to myself...Lovely must spread Lovely Ways to others...so that everyone that contacts Shopify Marketplace Connect will have the same lovely Lovely experience that I had tonight. Please include my review in Lovely's file records so that when it comes time for a performance reveiw and promotion, my review is the first thing you will see!!!

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