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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

Reviews (2,123)

Overall rating
4.3

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

Captive Decals

Jul 04, 2024  on Shopify

If I could give ZERO stars, I would. This piece of hot garbage removed the UPC codes from 1,800 listings... costing me hours of time to fix. And they wanted to throw their brand name "Codisto" all over my listing descriptions. Good news, takes just a few minutes to setup. Bad news, it takes days to fix the damage they cause. And they can't import new listings into Shopify from other places, only push from Shopify out. My experience was so bad with this, that I wouldn't trust them again 50 versions down the line.

Catholically

Jul 03, 2024  on Shopify

I was forced to migrate from a perfectly working app to this "new" one, and it's been nothing but problems ever since. The lack of support is infuriating and unacceptable. My main issues are: I cannot see my products. I cannot link my products. My entire shop is out of sync, and I don't have the time to fix problems that this app caused. Please fix my shop immediately.

sunvibezshop

Jul 03, 2024  on Shopify

This app is a huge time saver if you already have your products listed in Shopify and would like to have them on Amazon. The support I have received has always been prompt and efficient, extremely helpful in helping me get set up. I definitely recommend this app to anyone interested in saving time on re-listing. Being able to make edits in bulk to similar listings, especially adjusting prices to be different from those already on Shopify is great bonus for me. It took a bit of getting used to at first, but generally speaking, until those orders start coming in, getting things started here has been an efficient and productive move for my business!

Funky Home

Jul 03, 2024  on Shopify

I had a few issue linking AMZ SKUs but support (MarkL) were superb at helping - quick and really informative. 100% recommend!

Beauty 2 Seoul

Jul 03, 2024  on Shopify

I love Mary Grace, she is super helpful and very patience with me since I am not a tech savvy. Also, it's super easy to use this app, very straightforward. I would recommend to other people.

Paladin Vinyl

Jul 02, 2024  on Shopify

App is terrible. Sync a marketplace, setup all the options and it diappears. While connected it did not sync a quarter of my listings. Not worth the time especially if you have a big catalog.

MaddisonCo Inc

Jul 02, 2024  on Shopify

Thank you Aron for the great job you did helping me get my store connected again! You did a great job and were super fast!

Original 151 x Nani!?

Jul 02, 2024  on Shopify

customer service helped me with any questions and assistance I needed since I'm not the best with technology! easy and fast!

2Kimart

Jul 01, 2024  on Shopify

Excellent service. The support I received was prompt, knowledgeable, and resolved my issue efficiently. This level of customer service is greatly appreciated.

atHomeLuxe.com

Jun 30, 2024  on Shopify

Warning: Do not use this app. I installed the app and hooked it up to a brand new etsy store (a previous etsy store I had did millions so I am not new at this). It created duplicate listings for nearly every single item on our store. Not just one duplicate listing, but 4-5 duplicate listings. I contacted Shopify and they are supposedly still working on a fix. This was 5 days ago. I finally disconnected this terrible app from our etsy store so it would stop duplicating listings. Now I have a bill from etsy for over $700 when it should be less than $100. Etsy won't do anything about it as they said it is Shopifys problem (which it is). Don't use this app, use a third party app that is more stable and fully built out. I am down $600 cause I chose this app.

BRILL ARMORY

Jun 30, 2024  on Shopify

Excellent customer support. Issue promptly identified and solved by customer service rep App also works very well for eBay. Thanks!

Minus33 Merino Wool Clothing

Jun 30, 2024  on Shopify

Great support staff. This app is very easy to use and set up and if you have issues their support staff is extremely helpful and take the time to walk you through everything to figure it out.

Haussentials

Jun 27, 2024  on Shopify

Shopify Marketplace Connect is a fantastic app! Setting up my marketplace connections was quick and straightforward. Like with any new app, I encountered a few initial issues, but Mariel from their customer support was incredibly helpful. Promptly addressed all my questions, ensuring I could move forward confidently knowing I was on the right track. I highly recommend Shopify Marketplace Connect by Codisto!

WildmanT

Jun 27, 2024  on Shopify

Rain was very helpful with helping me locate my problem and then she fixed the problem for all my listings.

Sinkewa Engineering

Jun 27, 2024  on Shopify

App keeps syncing prices of my Shopify listings with the my Etsy listings, even though the sync options are set to "web". Gave up and uninstalled after it done it for the third time.

TV-Merch.com

Jun 27, 2024  on Shopify

Very easy set-up for all marketplaces. I was able to begin selling on Walmart and eBay within 24 hours. Live chat support is always available and super helpful to guide through set-up issues. Highly recommend this app!

SportySwim

Jun 26, 2024  on Shopify

Only recently downloaded but all seems to work smoothly. A few teething issues but support was great. Really helpful and swift solving of any issues!

The Vintage Takeaway

Jun 26, 2024  on Shopify

New to this app and I was extremely well guided by Dina a customer care agent. Replies were fast and accurate.

Olive and Linen

Jun 25, 2024  on Shopify

The Shopify Marketplace Connect app has been a game-changer for our business! It seamlessly integrates our store with multiple marketplaces, streamlining our operations and boosting our sales. The user interface is intuitive and easy to navigate, making it simple to manage listings and orders across various platforms. A special shoutout to Stef for the exceptional support! Stef has been incredibly responsive and helpful, addressing our questions and concerns promptly. The personalized assistance we received made the whole experience even better. We highly recommend the Shopify Marketplace Connect app to any business looking to expand its reach and simplify marketplace management. Thank you, Stef and the team, for your outstanding service!

j-Grab Mall

Jun 25, 2024  on Shopify

I recently experienced a connection issue with eBay, but the support team was incredibly responsive and effective in resolving the problem. Their professionalism and dedication to customer satisfaction were evident throughout the process. Thank you for your excellent service!

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