I’ve had a really great experience with Shipturtle so far. Their customer service is what truly sets them apart, they’ve hopped on calls with me, patiently answered my questions, and whenever a bug came up, they were quick to address and fix it. I actually left my previous marketplace software because Shipturtle’s support has been more consistent, quicker, and just overall better. What I appreciate most is that they don’t just provide the service, they also share knowledge and go the extra mile to make sure I can succeed. I really hope it stays this way, because having a partner like Shipturtle makes building my marketplace so much smoother. Highly recommend!

We recently migrated our multi-vendor marketplace to Shipturtle after struggling with limitations in another app. Their team has been extremely responsive and committed to helping us solve complex shipping and pickup requirements that other apps couldn’t handle. At first there were multiple functionality issues in at least 4 of their add on features that took weeks to fix. But once the issues were resolved the platform itself is flexible and powerful — shipping profiles, hyperlocal delivery, and vendor management are well thought out. Their customer support team is very accessible over WhatsApp, which makes communication fast and personal.

Horrible service, we paid extra for a custom work, however the time it takes them is very long - still haven't finsihed even after we agreed on 1 month and 3 months have already passed. The app doesn't work well at all, many bugs and wrong details seems that this is not a serous company at all, luckly we paid through Shopify we will open a claim if needed

I have a few things to mention. 1. Support did not get back to me for a few days when they tell you within 24 business hours. I needed their support because they wrote some of the coding wrong and needed it fixed as customers could see the mistakes. Another thing they told me is it was better to join Whatsapp just to get faster support? Who does that? So strange. I'm not downloading another app just to get faster support when it should be already built into your store database. 2. The base price gives you some things but if transitioning to a multi-vendor marketplace, the price goes from the base price to another $30-$45/month. 3. Only being able to add a 20 MB file document or tack on another add on monthly fee is ridiculous. It's barely any storage. I switched to a different company which is a better fit for my company and provides a more seamless experience overall.

Extremely helpful and committed partner Working with this team has been a truly positive experience. They are extremely helpful, responsive, and always willing to go the extra mile to make sure everything gets done — and more. Even in situations where challenges arose, they remained flexible and solution-oriented. Their dedication, professionalism, and can-do attitude make them an outstanding partner to work with. I would highly recommend them to anyone looking for a reliable and proactive team.

We have tried Webkul's solution (too complex, non-existent support) and Puppetvendors (great support, limited functionality) before we adopted Shipturtle. Overall, it's been very good but there have been - and remain - many ongoing functionality bugs that need to be removed from their system. So I won't sugar coat that some big technical bugs exist and are negatively impacting my business repeatedly, but Shipturtle's solution is overall the best compromise between absurd complexity (Webkul) and outstanding customer service (Puppetvendor). Shipturtle's support is honest and near-realtime in most cases, and we've solved many problems together. I am confident we will continue to find more problems and solve them together. What I like the most is the humility and honesty of the support team: they own their problems, admit to them, and work in close partnership with us to fix them. It's not all roses, but they're great partners and their product is overall very good.

We've been using Shipturtle for Kala Curry to manage our growing network of artisan vendors across India, and it's been a game-changer in many ways. The platform makes it easy to onboard and coordinate with multiple vendors, track orders, and manage shipping logistics. The user interface is clean and intuitive, and the team has been responsive whenever we've had questions or needed support. That said, there’s still a bit of room for improvement—especially around customization options for vendor communication and dashboard insights and more consistent customer support. But overall, Shipturtle has helped us save a lot of time and brought structure to what used to be a fairly scattered process. Definitely recommend it if you're running a marketplace or working with multiple sellers.

This app just can’t be trusted if you want to run a business. There are constant and repeating failures of basic things like computing shipping charges, invoicing customers and vendors using the correct maths, and - worse of all - their external integrations just don’t work. Their eBay sync hasn’t updated parts of my catalogue in 3 months, despite multiple re-installs and reboots of the connection. Their Magento integration took 8 weeks to complete, against a promise of a few hours, and still doesn’t work properly. Basically, if you want your business to run reliably on fresh data, don’t use this app.

What really STANDS OUT about Shipturtle is the people behind the platform. We’ve been working with Shipturtle for the past 8 months, having switched from Puppet Vendor as we needed more complex and comprehensive tools and support. While we faced some challenges along the way, the team never left us alone with those issues. They’ve been consistently responsive, patient, and genuinely committed to helping us find the right solution for our complex setup. Most recently, they supported us with a custom integration and handled it with fairness and flexibility. We’re grateful for the relationship we’ve built and look forward to growing with them. Thank you!

Shipturtle is a game changer. It's easy to use and has helped us manage vendor shipping and order syncing more efficiently. Support is responsive and helpful too. Definitely a solid tool for multi-vendor setups.