I had trouble with editing a product description and Harold helped me figure it out with great patience! Thanks Harold!

I am writing this review after paying for the service and spending multiple days attempting to make it usable in a real business environment. The core problem is not learning curve, configuration, or user error. The core problem is that the platform is technically and operationally unprepared for the workflows it actively markets. Basic processes fail silently, critical limitations are not clearly disclosed, and the system forces users into manual workarounds that consume disproportionate time and labor. In practice, this means lost working days, disrupted planning, and wasted human resources. What should be a routine operational setup turns into damage control. For a paid service, this is unacceptable. The support experience reinforces this conclusion. Instead of technical problem-solving, the interaction is dominated by repetitive, surface-level questions and generic apologies. There is no visible technical ownership, no effective escalation, and no sense that the people responding have the authority or competence to resolve real issues. Repeatedly saying “we are sorry” does not compensate for lost time, broken workflows, or failed execution. I want to be clear: I am not requesting a refund. The issue here is not money. The real cost is time already lost and operational momentum already damaged. That cost cannot be recovered retroactively. From a professional standpoint, this creates a strong impression of a company that charges for a service it is not technically equipped to support at scale. The gap between marketing claims and real-world performance is significant, and it is the customer who pays that gap with time and labor. This review reflects my honest experience as a paying user. Any negative perception resulting from this review is not emotional or exaggerated it is a direct consequence of how the product and support actually perform in practice.

Trendsi has been a great partner for my store. The platform is easy to use, product quality is solid, and fulfillment has been smooth. Special shoutout to Ria for her excellent support—she’s been responsive, helpful, and truly goes the extra mile. Highly recommend Trendsi!

I Couldn't fix the shipping issue on my own, got in contact with Harold and he was amazing and helped me fairly quickly. He explained the problem and helped me resolve the issue. Thank you!

Finally I found a genuine Fashion Dropshipper with high quality and good service. I have had to ask questions and the ladies there were highly qualified for what they are doing. Thank you all

Anya & Mia were absolutely wonderful, and they solved my very serious problem within a day. Would definitely recommend! 5 out of 5 stars!

I recently needed to find out if there was any way to get a pair of jeans that were out of stock. I did send a restock request as told. Mikah went out of her way though. She escalated my question to the listings team so they could verify with their partner supplier if and when the jeans would come back into stock. I truly appreciate her because most representatives from other vendors wouldn't go that far for customer service. She will follow up with me as soon as she gets an answer to see it through. Thank you Mikah!

Loving this app so far! So many trendy items and so easy to add to your store! Plus their customer service is awesome! Messaged them with an issue in my store and on NewYears day had a response within an hour! Harold was super helpful and we got the problem sorted in no time!

Sam took to the time to walk me through some technical issues. She was so helpful and polite ! Thank you Sam!

WONDERFUL CUSTOMER SERVICE. Thanks to Lorie !! She was awesome. Helped me getting my store back up and running. YASSSSS!!!!