I recently signed up to integrate Trendsi with my Shopify store, Black Rose Apparel, and the experience has been excellent. The customer service team has been invaluable—especially Ms. Sam, Ms. Lorie, and Ms. Chnette, who provided fast, knowledgeable responses and valuable guidance throughout the setup process. Her support made onboarding smooth and stress-free. Highly recommend Trendsi for both their platform and outstanding customer service.

Had an amazing experience with Harold. He helped me with my inventory issue and guided me along the entire way. He was patient and very understanding. With Trendsi, I have had nothing but a great and easy experience.

I recently signed up to integrate Trendsi with my Shopify store, Black Rose Apparel, and the experience has been excellent. The customer service team has been extremely helpful—especially Ms. Sam and Ms. Lorie, who provided fast, knowledgeable responses and valuable guidance throughout the setup process. Her support made onboarding smooth and stress-free. Highly recommend Trendsi for both their platform and outstanding customer service.

Harold from Trendsi support was very helpful and patient. He guided me through setting up shipping rates, answered all my questions, and even shared a helpful link for reference. I really appreciated his support and clear guidance!

great customer service, ease of use and great collection of products with every range and big shoutout to Anya who helped me in setting my store in a very short time with clear instructions!

Trendsi has been great for my Shopify store. The product importing process is smooth and the app is easy to use. I had an issue where products were showing as sold out even though inventory was available, and Anya from support helped me fix it quickly by guiding me through the correct shipping and inventory settings. Very helpful, clear, and professional support. Highly recommended.

I had some difficulties with getting my store set up, but Anya was an AMAZING help! she not only helped fix the issue but also caught an error i had made on my shopify store. I am truly grateful to have access to Trendsi which makes my life as a business owner so much easier!

I love the Trendsi customer support team. Anya was incredible helpful in helping me work through a technical workflow issue. I'm very happy with the service I've received since joining.

I had trouble with editing a product description and Harold helped me figure it out with great patience! Thanks Harold!

I am writing this review after paying for the service and spending multiple days attempting to make it usable in a real business environment. The core problem is not learning curve, configuration, or user error. The core problem is that the platform is technically and operationally unprepared for the workflows it actively markets. Basic processes fail silently, critical limitations are not clearly disclosed, and the system forces users into manual workarounds that consume disproportionate time and labor. In practice, this means lost working days, disrupted planning, and wasted human resources. What should be a routine operational setup turns into damage control. For a paid service, this is unacceptable. The support experience reinforces this conclusion. Instead of technical problem-solving, the interaction is dominated by repetitive, surface-level questions and generic apologies. There is no visible technical ownership, no effective escalation, and no sense that the people responding have the authority or competence to resolve real issues. Repeatedly saying “we are sorry” does not compensate for lost time, broken workflows, or failed execution. I want to be clear: I am not requesting a refund. The issue here is not money. The real cost is time already lost and operational momentum already damaged. That cost cannot be recovered retroactively. From a professional standpoint, this creates a strong impression of a company that charges for a service it is not technically equipped to support at scale. The gap between marketing claims and real-world performance is significant, and it is the customer who pays that gap with time and labor. This review reflects my honest experience as a paying user. Any negative perception resulting from this review is not emotional or exaggerated it is a direct consequence of how the product and support actually perform in practice.