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Customer reviews: Trendsi: Fashion Dropshipping

Reviews (3,764)

Overall rating
4.9

What Merchants Think

Merchants commend "Trendsi: Fashion Dropshipping" for its exceptional customer service and seamless integration with platforms like Shopify. While many appreciate the high-quality products and fast shipping for certain collections, persistent issues with overseas shipping have been a significant concern for others. Despite these challenges, the app remains a popular choice for its intuitive usability and comprehensive product catalog.

Key Strengths

  • Outstanding customer service with fast and helpful responses.
  • High-quality products, particularly the Luxe collection.
  • Easy integration with Shopify and intuitive user interface.
  • Wide selection of styles catering to various fashion tastes.
  • Responsive and knowledgeable support staff, often mentioned by name.

Common Concerns

  • Significant delays in international shipping leading to customer dissatisfaction.
  • Occasional discrepancies in product descriptions, particularly with white labeling products.
  • Limited diversity in model ethnicities noted by some merchants.

Final Thoughts

"Trendsi: Fashion Dropshipping" is highly valued by merchants for its exceptional customer service and quality product offerings, making it an appealing choice for many fashion retailers. However, addressing the noted shipping challenges and diversity concerns will be crucial to enhance trust and expand its already strong user base.

Shop with Julz

Feb 19, 2025  on Shopify

Lorena was quick and helpful to my issue! She got things rolling fast and I appreciate that! Thanks again for your quick response time!

Wildicious

Feb 17, 2025  on Shopify

Just getting my new store going with Trendsi and have had fantastic and fast customer service from Anya. She immediately identified the issue I had and resolved the problem. Thank-you!

Bella Blue Boutique

Feb 17, 2025  on Shopify

I definitely recommend this app! I had an order that was missed (Our Fault)and Anya worked personally own it to get it to my customer quickly. I appreciate her for helping me. Thanks again for your hard work. Respectfully, Bella Blue Boutique Team!

Norshea Damore Boutique

Feb 14, 2025  on Shopify

I received assistance from Harold, Charles, and Lorena. They were all amazingly polite, helpful, and a pleasure to communicate with. I felt they cared about my issue and helped to facilitate resolving my issues. Thank you for such amazing customer service.

Ave & Marigold

Feb 13, 2025  on Shopify

I had a really great customer service experience with Chette. I was having difficulty in adding a specific product to my store. She helped troubleshoot the issue and we fixed it together easily and quickly. Thank you Chette for all of your help!

LuX De’Ore Boutique

Feb 13, 2025  on Shopify

Harold was excellent in helping me get my store reconnected he was patient accurate and very helpful and knowledgeable thank you so much

Divina M's Clothing

Feb 13, 2025  on Shopify

Harold from Trendsi was a big help and answered all my questions! His kindness made my experience so much better. Thank you, Harold!

BriKey Store

Feb 13, 2025  on Shopify

I was having some issues with my orders but definitely consulting with Harold was a very good experience. He really knows how to help people and explain everything in detail and with a great attitude. Thanks for your amazing help Harold.

Magenta Muse

Feb 12, 2025  on Shopify

As a Shopify store owner, I've been thrilled with my experience using Trendsi as a fashion supplier. Their Luxe collection stands out with its top-notch quality, which my customers love. One of the highlights has been their fast shipping times, ensuring that orders arrive promptly. The customer service is exceptional, especially when using the Trendsi chat. I recently had a TikTok shop connection issue, and Mariel was incredibly polite and helpful in resolving it quickly. Her excellent response time made the whole process smooth and stress-free. Overall, I highly recommend Trendsi for any fashion retailer looking for reliable service and quality products. UPDATE: Trendsi product selection in the Luxe and TikTok verified categories is impressive. Quality is excellent, and the customer service chat offers quick assistance. Just today, Harold helped solve my order problem within 5 minutes. Love this app!

PlumLush

Feb 12, 2025  on Shopify

I have lot of questions and "Raymart" from trendsi explained and guided with all solutions. He is very knowledge and explained very calmly and addressed all of my questions with dedication. Very very Thank you so much Raymart.

MyBFF Store

Feb 11, 2025  on Shopify

The material is quality and Trendsi has a high volume and selection of fashion clothing for women from casual to high end.

MyazDesigns

Feb 11, 2025  on Shopify

Anya is a wonderful assistant. She is greatly patience in supporting me to make sure the right guide that she resolved the issue for the shipping location. I highly recommend it.

Elegant Aura Boutique

Feb 09, 2025  on Shopify

Harold is very knowledgeable and answered my questions with precision. Polite and helpful. Really happy with Trendsi and the way they handle issues and respond to questions. Quick and supportive.

Glitter & Grace

Feb 07, 2025  on Shopify

This is my first time ever using a drop shipping tool and Mariel was wonderful at answering all of my questions and walking me through a simple change to correct an error on my Shopify site! Looking forward to working with Trendsi more! Great customer service ❤️

urban farmgirl boutique

Feb 07, 2025  on Shopify

I needed some information pertaining to wholesale and drop shipping items. I was connected with Anya and she was simply amazing! She answered every question I asked, was super informative and got me going on the right track to my new adventure of drop shipping!

HTO Apparel

Feb 05, 2025  on Shopify

While Trendsi offers a tempting selection of stylish clothing that can definitely generate sales, their shipping practices are severely lacking and ultimately damaging to my business. I've placed over 50 orders with them, and a shocking quarter of those remain unshipped. This isn't a minor issue; it's a significant problem that's impacting my bottom line. I understand that international shipping can sometimes be delayed, and I'm willing to be patient. However, the explanations I'm receiving from Trendsi's customer support are simply unacceptable. I'm consistently told that the delays are due to overseas holidays. While I can accept a few days' delay for a holiday, claiming that vendors have been on holiday for three weeks is frankly unbelievable. It feels like a blatant stall tactic, and it's eroding my trust in the platform. The fact that orders placed as far back as January 19th are still not shipped as of February 5th is completely unacceptable. This kind of delay is not just inconvenient; it's actively costing me money. Customers are understandably frustrated by the long wait times and are beginning to cancel their orders. When customers cancel, I lose sales, and that loss falls squarely on me. I rely on Trendsi's dropshipping service, and when they fail to deliver on their end, I'm the one who suffers the consequences. My experience with Trendsi's shipping has been extremely negative. The quality of the clothing is irrelevant if it never reaches the customer. Until Trendsi addresses these serious shipping issues and provides more transparent and timely communication, I cannot recommend their dropshipping services. The potential for sales is there, but the risk of losing customers due to excessive delays is simply too high.

Tia's Treasure Collections

Feb 04, 2025  on Shopify

My experience with Trendsi Customer Service has been very Delightful and I must say they respond very quickly, I recently spoke to Harold who immediately responded to my inquires and offered assistance. I really like the fast communication through WhatsApp.

11:11 Fashion

Feb 02, 2025  on Shopify

We had questions about shipping today and Lorena helped us clarify the processing of our current orders and for future orders. Thank you so much for your patience Lorena and your understanding.

Refined Lace

Feb 02, 2025  on Shopify

Mariel Abitona was a great help, she provided me with a visual aid to make sure i understood the answer to my question. I've been using this supplier for a while, and am really happy with their service. Great for starters, and experienced users.

Omni-Cosmic Boutique

Feb 01, 2025  on Shopify

i had an issue with an order, my questions got answered very quickly. Chette was very helpful and nice! From what ive seen so far the clothes are great, i do wish there was other styles to present to my customers, like alternative for example, the styles they have are pretty cute and my customers love what they have purchased and quality has been great as well.

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