Chette was very helpful. She was knowledgeable and quickly resolved my problems with very useful suggestions. Thanks Chette

I want to thank the Trendsy team for their excellent customer service. Special thanks to Mia and Chette, who helped me resolve my issues quickly, clearly, and very kindly. Their support made all the difference! I highly recommend their service

I’ve reached out to Trendsi support numerous times, and every time they have been quick, helpful, and efficient in resolving my shop’s needs. Great customer service!

'shout out to SAM!! you were amazing and very patient with this old lady ... thank you for fixing my issue!!

I just finished speaking with "Mikah," a customer service representative via chat. She was awesome! She communicated effectively, ensuring she had total clarity on my questions and concerns before responding or seeking additional help from her team. She was patient and friendly. Much appreciated!

My number one app, I have a few great apps, but this one beats all of them. Great customer service, they always keep up with stock, and I rarely have returns or complaints when using their products. Love the new update, definitely keeping this app.

I love Trendsi, anytime I have a problem or question. They are very prompt and courteous of getting back with me. I was having issues with getting photos Downloaded and Harold fixed me right up today. I’m so appreciative! Keep up the good work Trendsi ! Tricia ~Boho Glam

I had so many confusing questions in my mind about syncing my Trendsi, Shopify, and TikTok, but Harold from Trendsi Support was incredibly patient in helping me get the answers I needed. I’m very satisfied with our conversation this morning. Thanks, Harold

It would be unfair to call it bad. Because it's a very bad app. It's really painful to experience this on my first order. In total, it was 7 working days. Not the total number of days, but a whopping 7 working days. Still my order hasn't even been shipped. Reason; The product I ordered comes from China. And it can't pass Trendsi's quality control stage. Trendsi, they orders a new product from China. At the moment, it is waiting for the product to come from China. It didn't seem convincing to me at all. I preferred it because it is the app with the highest rating on the Shopify store. But it is very sad to experience that it is not so in my first order. The idea of finding a new app is very frustrating as I have uploaded Trendsi products to my entire store. Because the loss of time, loss of customers, loss of effort puts it in a worse situation than starting from scratch. They don't have any products in stock. It comes from China on order. For this reason, you should specify the delivery date to your customers as at least 3 weeks. Otherwise, it is possible to encounter a lot of cancellations and refunds. Very sad. Trendsi, you let me down. (I'm sharing additional information because I can't write new comments. Although 3 weeks have passed, the product has not yet been shipped. I'm looking forward to it. I'm waiting because I'm curious. I'm waiting because I'm curious about how many months the product will be delivered.) I'm updating my comment. Today is August 7, 2025. The order, placed on July 18, has still not been delivered. Another order has been 2 weeks and still my order has not been delivered. And my client spoke very badly to me for this reason. And although I am currently requesting cancellation and refund, they do not accept it. If you work with TRENDSI, you have to risk your brand being disgraced. Working with such a lousy company will cause you disgrace. Think about it well. Your orders will not arrive and you will not receive a refund.

Raymart was so great and handled my issues for me fast and so friendly and helpful! I appreciate him so much

I was very please with the customer service that I received by Harold. Quick to action without the runaround. Very Professional, knowledgeable, and pleasant to work with, If I could give more than 5 stars, well here the 6th I hope that you get a raise!

This app used to be great! They've apparently changed some of their policies. The return policy will get you, be careful. The 7 days STARTS day OF delivery. Even if the customer receives their package after 5pm that day, it counts towards the 7 day return. I spoke with customer service and they refused to help. I'll be looking for a different vendor to sell through. Since they are starting to charge subscriptions to sell, they should offer better customer service.

It would be unfair to call it bad. Because it's a very bad app. It's really painful to experience this on my first order. In total, it was 7 working days. Not the total number of days, but a whopping 7 working days. Still my order hasn't even been shipped. Reason; The product I ordered comes from China. And it can't pass Trendsi's quality control stage. Trendsi, they orders a new product from China. At the moment, it is waiting for the product to come from China. It didn't seem convincing to me at all. I preferred it because it is the app with the highest rating on the Shopify store. But it is very sad to experience that it is not so in my first order. The idea of finding a new app is very frustrating as I have uploaded Trendsi products to my entire store. Because the loss of time, loss of customers, loss of effort puts it in a worse situation than starting from scratch. They don't have any products in stock. It comes from China on order. For this reason, you should specify the delivery date to your customers as at least 3 weeks. Otherwise, it is possible to encounter a lot of cancellations and refunds. Very sad. Trendsi, you let me down. (I'm sharing additional information because I can't write new comments. Although 3 weeks have passed, the product has not yet been shipped. I'm looking forward to it. I'm waiting because I'm curious. I'm waiting because I'm curious about how many months the product will be delivered.)

Here's a review based on your feedback: Outstanding Support from Raymart at Trendsi! My recent experience with Trendsi customer support was incredibly easy and pleasant, all thanks to the outstanding assistance provided by Raymart! As someone with absolutely no IT experience, I often dread seeking technical support. However, Raymart at Trendsi completely transformed this for me and provided incredibly clear, step-by-step guidance that made resolving my shipping and delivery queries, specifically related to Australia, an absolute breeze. Beyond my initial shipping concerns, Raymart went above and beyond by offering additional support regarding 'Markets.' Again, the instructions were meticulous and easy to follow, ensuring I understood everything perfectly. Every single one of my queries was resolved efficiently and thoroughly. I truly could not be happier with the assistance I received today. If you have any questions or require assistance with Trendsi, I wholeheartedly recommend their customer support – especially if you're lucky enough to connect with Raymart! Friendly, patient, and exceptional professional customer service to me!

MICAH was AMAZING! Very knowledgeable, helpful, intelligent, super nice... the reason why I'm signing up for the branding service at Trendsi.

Customer support is very helpful. I spoke to Harold on two occasions who was super helpful. Definitely went above and beyond to resolve my issue. Overall I feel reassured that support is available on hand when needed. I also love the clothing products on Trendsi. The range is wide and trendy/ fashionable.

Ria helped me so much figuring out how to navigate the return policy for drop shipping with my online business. This process can be overwhelming and information can be hard to find. Being able to message chat support and get someone kind and helpful like Ria makes this process so much better!

It would be unfair to call it bad. Because it's a very bad app. It's really painful to experience this on my first order. In total, it was 7 working days. Not the total number of days, but a whopping 7 working days. Still my order hasn't even been shipped. Reason; The product I ordered comes from China. And it can't pass Trendsi's quality control stage. Trendsi, they orders a new product from China. At the moment, it is waiting for the product to come from China. It didn't seem convincing to me at all. I preferred it because it is the app with the highest rating on the Shopify store. But it is very sad to experience that it is not so in my first order. The idea of finding a new app is very frustrating as I have uploaded Trendsi products to my entire store. Because the loss of time, loss of customers, loss of effort puts it in a worse situation than starting from scratch. They don't have any products in stock. It comes from China on order. For this reason, you should specify the delivery date to your customers as at least 3 weeks. Otherwise, it is possible to encounter a lot of cancellations and refunds. Very sad. Trendsi, you let me down.

Trendsi has been a game-changer for my store! , and easy integration with Shopify make it incredibly convenient. Huge shoutout to Raymart and Lorie for their amazing support — super responsive and helpful every step of the way. Highly recommend if you're looking to scale your fashion store effortlessly!

My experience with Harold was very quick and easy and straight to the point. He provided me all the necessary links I needed to start my return process.