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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

LIMNEオンラインショップ

May 09, 2025  on Shopify

フォームの動作エラーがありサポートに問い合わせましたところ、ご担当のエマさんが迅速に確認・解決をしてくださいました。 日本語にも対応しており、安心してサポートを受けることができました。 ありがとうございました。

master-labs

May 08, 2025  on Shopify

I was having issues linking Google Sheets to Form Builder, so I reached out to customer service for assistance. They were so helpful and speedy in communication—I was very impressed! Thank you for providing such a great experience and helping me resolve the problem!

ILAVIE

May 07, 2025  on Shopify

这个应用很方便很好用。当页面出现问题的时候,他们也很耐心且迅速的回应并帮助我。

Fashionape

May 06, 2025  on Shopify

Emma helped me very quickly and proffesionally with the problems I was experiencing. Really recommend this app!

3DELF

May 06, 2025  on Shopify

Das App hatte Probleme mit Datei hochladen. Meine Kunden konnten nicht ihren Dateien hochladen. Ich habe Kundensupport kontaktiert und die haben sich schnell daran bemüht eine Lösung zu finden und wir müssten einihes mal hin und her kommunizieren aber es hat geklappt, feler wurde behoben. Auch mit Automatische E-Mail versand hatte ich Probleme, auch hier wurde gleich geholfen. Bin bisher zufrieden

aucentic

May 05, 2025  on Shopify

I know it was my fault for not canceling the trial, but I wasn't satisfied with the features and I regret signing up.

BAS Bride

May 05, 2025  on Shopify

Vic responded to all my questions with impressive speed! The app was incredibly user-friendly! Would highly recommend to any shop looking for an easy-to-use contact form builder!

Antech Canada Limited

May 02, 2025  on Shopify

Great app and great support. The app was able to meet all our needs and had the flexibility to customize everything we needed and create efficiencies for our team. I had questions and when I contacted support responses were incredibly fast and help. Their how-to instructions are great too!

Blair Portraits

May 02, 2025  on Shopify

New to Form Builder and under a deadline. Emma was online and able to modify a form for me in about three minutes. First time contacting for support, but that turned out really nice. Let's see if the rest of the experience goes this smooth! Thank you Emma, for your quick and helpful support on the Booking Form. Blair Portraits

Voomi Supply

May 01, 2025  on Shopify

Fantastic support - quick, responsive, completed exactly what I asked for within minutes. Service all apps should strive for. They now have my business.

ZOSI EU Store

Apr 28, 2025  on Shopify

The customer service was very patient in helping me solve the problem. Thank you very much for her help.

Bercot Provisions

Apr 26, 2025  on Shopify

I'm really happy with this app and had instant help with the pop up from the app while creating it. It was tailored to my theme and I had Emma help me and she was really great to work with. It's nice how that is even an option to have a live chat to have help and customization along the way. Great app and great customer service.

Myluxurytable

Apr 25, 2025  on Shopify

Very good! The customer service staff was very patient and helped me optimize and adjust until I achieved the effect I wanted. The result was very good. I recommend it!

Solarics GmbH

Apr 25, 2025  on Shopify

The support is amazing! Emma and her team helped me with fixing my problem within minutes. Thank you:) Again Emma helped me out very fast. Perfect Service

Ting Meister

Apr 23, 2025  on Shopify

The technical support agent Emma is being super helpful and got all my requests resolves in a quick time, even over the weekend when the developers are not working. She helped me complete my set up using Powerful Contact Form and that makes me willing to purchase a plan in the near future.

Valor Threads

Apr 16, 2025  on Shopify

I was having a strange double email confirmation being sent out and Emma was VERY helpful! She was very patient while we troubleshoot this issue and was fixed within 30 mins. Thank you again Emma!

Neon Studio

Apr 14, 2025  on Shopify

Emma @ Globo has helpt us alot will many customizations and setting up! Emma and the Globo team is very proffesional and helpful. Recomended 100%

SKYMO USA

Apr 13, 2025  on Shopify

This is truly the best forms app available. In terms of features available, it cannot be beat. I needed the following: ability to both embed a form or put a bubble in the corner of the screen that someone can click to open the form, ability to change the “sent from” email address on submission emails, ability to change the name on submission emails, confirmation emails sent to customers, reply-to email address is the customer’s email address (so I can quickly respond without copy/pasting their email in the to field). Lastly, this is a huge feature: integration with shopify and Klaviyo (and I’m sure others, but these are the two I use) allow you to map a field in the form to the marketing consent field in shopify/klaviyo. This is a huge feature missing in other apps, as it seems others allow you to add all submissions to the marketing list, but are missing that conditional consent feature. If you want to only subscribe those that consent, you're out of luck. And I’m sure there’s other features I’m using that I’m forgetting about right now. This app was able to do all of this. The configuration did take some figuring out and contact with support. Support is quick to respond and very helpful. The price is extremely reasonable for this app. I am able to do all this with the Premium subscription. Highly recommend!

Luzchem Research

Apr 11, 2025  on Shopify

The team was super helpful in making sure the app was working on our store. We really appreciate them.

Vcita Home Inspection

Apr 10, 2025  on Shopify

Speedy response. I was looking for a bot to ask me a hundred questions, then ask for my contact information and call me the next day. I was wrong. They responded within seconds. I definitely will keep this app. Emma was my agent.

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