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Customer reviews: Powerful Contact Form Builder

Reviews (2,011)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

ⅡA Diamond

Jul 15, 2024  on Shopify

難易度のそれなりにフォームの高いカスタマイズが必要になり、著名なアプリを一通り入れてみましたが、細かい実装が出来るのは、間違いなくこれだけでした。 例えば、 ・自動返信メール ・複数のフォーム作成 ・ショートコードでの実装 ・カートに入れるボタン近くでも実装 ・商品名を自動挿入 ・cssでカスタマイズ など、割と手間のかかるようなカスタマイズも数時間で実装出来ました。 サポート対応も良く、大変助かりました。 emmaさんありがとう。

Kanati Tires

Jul 15, 2024  on Shopify

After installing the app, I had questions, and their customer support agent, Emma, quickly resolved my issues. I like that you can chat directly with support when in the app and tell when someone is online to help. So far, the contact form has proven to be easy to create. Plan to keep this app installed!

Factory Tile Depot Inc

Jul 15, 2024  on Shopify

Customer service always responds quickly and has a solution to my questions. Today Emma was very quick to respond and within minutes my issue was corrected and working correctly on my live site. Thanks for the help!

Team RH Fitness Staging

Jul 15, 2024  on Shopify

A great app and a massive time saver, has everything that we could hope for from a custom form builder, the conditional logic is a fantastic feature Support is quick and helpful as well

Evoluderm

Jul 14, 2024  on Shopify

Je recommande ! Application qui répond aux attentes et en plus, l'équipe de support est géniale !"

DNT Optics Store

Jul 13, 2024  on Shopify

The problem was solved quickly and the technical support team was very professional. Highly recommended.

Dasher

Jul 10, 2024  on Shopify

crazy app, works really well and Emma in support team is very helpful and most important knowledgeable too

Savior Heat Official® Store

Jul 10, 2024  on Shopify

This app is great, very powerful! And the staff Emma is very friendly and responds quickly, highly recommended

Heath Riles BBQ

Jul 10, 2024  on Shopify

Emma provided great and fast support. We had a small issue we could not solve, and it was fixed within minutes. We are using several forms, and they are very easy to build and implement. Great work!

VP Racing Fuels Inc.

Jul 09, 2024  on Shopify

Love the app and love the support! I had an issue and Emma along with her team helped me to solve it in less that 24 hours.

Vanan Herbal

Jul 09, 2024  on Shopify

The app has all the options we required, and the customer support team was really helpful. They clarified all the questions we had and ensured we had a smooth experience. We highly recommend this app for its comprehensive features and excellent customer service.

HiTeak Store

Jul 07, 2024  on Shopify

The support team is incredibly helpful, especially Emma! She's always so nice and responsive, never keeping us waiting long. The platform is easy to use and has a familiar Shopify appearance.

Festival of the Iberian Horse

Jul 07, 2024  on Shopify

Amazing support when we had a little technical glitch following a theme update, really pleasant and helpful, and the app works well

Glam Bar Bazaar

Jul 07, 2024  on Shopify

Love this app! Super easy to use and convenient. Emma’s customer service is amazing and super quick. She resolved my issue in a few hours on a weekend!! Would highly recommend.

SC&T Supply

Jul 04, 2024  on Shopify

Immediate and helpful customer support from Emma with the Globo team! Our nav bar was covered by the overlapping input field. The dev team solved it in a minute.

ID-Find

Jul 03, 2024  on Shopify

I have been using this Shopify app for form creation and I'm very impressed. The app itself is excellent, with intuitive features that make it easy to create and manage forms. What stands out even more is the outstanding customer support. They are incredibly helpful and always ready to explain and assist with any issues. A special shoutout to Emma from the support team

Sleepnight

Jul 02, 2024  on Shopify

Excellent customer service team 10/10 Emma always answered and able to understand all my queries and provide solutions/suggestions. Replies are also very prompt. Keep it up. Form building are also straightforward and easy to understand. Highly recommended

DriveDressy

Jul 02, 2024  on Shopify

Great and fast support by Emma and her team, we had an issue we could not solve and it was fixed within minutes. We are using several forms and they are very easy to build and implement. Great work!

Decorating Centre Online

Jul 02, 2024  on Shopify

Functions well. Emma from support has been very helpful in fixing issues and processing change requests.

みおつくし横丁

Jul 02, 2024  on Shopify

It is a convenient way to create elaborate enquiry forms for free. When layout problems arose after implementation, they were dealt with quickly via chat and solved immediately. Thank you very much, Emma.

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