Reviews: Powerful Contact Form Builder

Customer reviews: Powerful Contact Form Builder

Reviews (2,009)

Overall rating

4.9

5

556
4

17
3

2
2

3
1

7

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
Easy-to-use and intuitive user interface that requires minimal technical knowledge.
High customization flexibility to fit various website needs.
Quick response times from the support team, often resolving issues in minutes.
Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

MEDiDOR Healthcare & Therapie

Jan 08, 2025 on Shopify

Emma was able to help me quickly and everything went smoothly :=)

SmartHb

Nov 25, 2024 on Shopify

this app is very good

Lara Peters

Nov 13, 2024 on Shopify

Emma gave me so much help! I was unable to view my submissions as I was out of memory. She helped me upgrade and restore my submissions ! Thanks a lot again

MeetYourLead

Nov 06, 2024 on Shopify

My issue was resolved, thanks to emma for helping out

Geluidsoverlast

Nov 05, 2024 on Shopify

heel goed geholpen door emma, het programma werkt goed en is overzichtelijk. Hij heeft alleen niet heel veel extra functies het is vrij basic maar erg goed !

Malfanti

Nov 04, 2024 on Shopify

Emma helped me with a problem the app was having and resolve it.

SetUpNails

Oct 03, 2024 on Shopify

Very easy to use even without pro. However, Pro does come with some features I was looking for so I may upgrade since its only about $9. Customer support was pretty helpful. Emma was able to help me with my form and answered all my questions.

Winter Blooms Boutique

Sep 26, 2024 on Shopify

The form builder has many usages. However, it is not user friendly if you have basic plan. I started with the Basic plan which let user to build only 1 form. That's okay if you're testing the app first. I followed the instruction to embed the form to a page and for some reason it didn't work. I had to ask customer support for help. Emma was great! Apparently there are fields like "Date" fields that are only available to "Pro" plan users but cannot be removed from the form if you have "basic" plan and it caused the embedding issue. I think that is a bug that needs to be resolved. Emma removed the date fields from her end and I was able to see the form on my page now.

OTIS Eyewear

Sep 24, 2024 on Shopify

Very fast customer service and solved my issue. Great thanks:)

Imgnd Studio

Sep 12, 2024 on Shopify

The app seems great but the integration to embed to my website was not easy and had to spend more than 3 hours with a help center to tackle the issues. Emma at the help center was so patient with me and did a great job resolving the issue. Many thanks to Emma!

Alexander's Uniforms

Sep 10, 2024 on Shopify

Had some issues with how my theme and the app interacted but Emma was quick to respond and help. Otherwise, the app works great and looks great too!

RainmakersMall

Aug 28, 2024 on Shopify

無料プランでもチャットサポートを受けることができてよかった。

Santa Bling

Aug 12, 2024 on Shopify

My Store

Aug 07, 2024 on Shopify

The form creation is drag and drop. However, the free version of this plugin doesn't allow you to add multiple products in one page

TENGA STORE USA

Jul 17, 2024 on Shopify

Helen was very helpful and the support was very fast.

ONA Coffee

Jul 14, 2024 on Shopify

It is easy to use. Emma from the customer service team has been really helpful.

DSFulfillment

Jun 04, 2024 on Shopify

Great support frome Emma