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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Simbans

Oct 24, 2025  on Shopify

Emma supports me about my inquiry professionally and thanks her.

PILATES.CH

Oct 14, 2025  on Shopify

Helpful people who can solve the problem quickly

LAGOS

Sep 22, 2025  on Shopify

Daniel was quick to help offer support during business hours, thank you!

プライム1スタジオ 3Dモデル販売サイト

Aug 19, 2025  on Shopify

Goodstock by Nolan Ryan

Aug 14, 2025  on Shopify

The timing of live support was not ideal for me in USA Central time zone, but once they got online they fixed the issue quickly!

H20 Sports

Aug 12, 2025  on Shopify

App work well

良きもの本舗【YOKIHON】

Jul 30, 2025  on Shopify

何とか利用できるようになりました。 サポート(エマさん)も親切に対応してくださいました。 ありがとうございます。

MEMERU

Jun 19, 2025  on Shopify

Williams Fluidair

Jun 05, 2025  on Shopify

quick response very heppfulp

The fitcru store

May 20, 2025  on Shopify

Emma supports well! Thanks a ton

Sage and Paige AUS

May 15, 2025  on Shopify

Great support team for all your enqiury and issues.

e.m.webshop

May 01, 2025  on Shopify

不具合に対するサポートも迅速でとても助かりました。

Goldgar Services

Apr 05, 2025  on Shopify

This app is the best bang for your buck I think. Most rich features for the lowest price. I won’t lie I wish it had more features to better suit my needs but honestly plenty of other apps didn’t have all the features I needed and they were way more expensive. This app still has plenty of features to really customize but where they really shine is their customer service is almost immediate. Best bang for your buck and customer service is always there to help

Financial Alchemy Coaching

Mar 26, 2025  on Shopify

Not bad for free. Form didn't appear without contacting customer service. Styling did not apply on the live site like in the editor. Service was a little slow, but my request was over the weekend. Overall... I'll find something else next time. But appreciate the free option for this site.

MyEnvelopes247

Mar 11, 2025  on Shopify

My Shopify store has been using the Powerful Form builder for my quote form, with great results. When Shopify said I would need to update or delete the app, I was worried that I would have to start over. I reached out to the Golo support team and heard back within an hour. They updated the app and now my pages can be updated. Reat Job Golo Team

WCM Services

Mar 05, 2025  on Shopify

Great product and support

MEDiDOR Healthcare & Therapie

Jan 08, 2025  on Shopify

Emma was able to help me quickly and everything went smoothly :=)

SmartHb

Nov 25, 2024  on Shopify

this app is very good

Lara Peters

Nov 13, 2024  on Shopify

Emma gave me so much help! I was unable to view my submissions as I was out of memory. She helped me upgrade and restore my submissions ! Thanks a lot again

MeetYourLead

Nov 06, 2024  on Shopify

My issue was resolved, thanks to emma for helping out

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