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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,116)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Gartenkraftwerke

Feb 02, 2026  on Shopify

Tip Top Service von Emma

Luniva Collection

Jan 31, 2026  on Shopify

Emma was great & helped me efficiently!

KivenLighting

Jan 30, 2026  on Shopify

Works great! Tested it myself! Customer service rep Emma replied super fast and her advice was really helpful, thank you so much!

JOLIMOLD

Jan 28, 2026  on Shopify

Service client très réactif, la solution à mon problème a été résolu en quelques minutes. Top!

HAVIT Business

Jan 27, 2026  on Shopify

Emma always solves problems promptly and effectively. Very grateful!

BEYOND MARINA

Jan 27, 2026  on Shopify

BCT Outdoors Limited

Jan 27, 2026  on Shopify

Great app for building custom forms and Emma was extremely helpful in getting it to work correctly on our website.

Jambams

Jan 26, 2026  on Shopify

Great and easy to use! Emma from support was kind and a great help. Thank you!

The Pet Show Store

Jan 23, 2026  on Shopify

Support is quick to respond and solved the issue in minutes. Tina did a great job providing service and I'm only on the free plan.

Brand Felt Group

Jan 22, 2026  on Shopify

I've been very happy with their customer service support thus far! We had quite a few design changes that we needed assistance with and their team was very accommodating. Response time has also been very quick!

1rebates

Jan 22, 2026  on Shopify

Emma is incredibly capable and amazing.

Asaliah Consulting

Jan 22, 2026  on Shopify

parasgalleryfabrics

Jan 22, 2026  on Shopify

Amazing customer support team! Most of my additional requirements were tackled and solved quicky by Emma from their team without any charges. The app is also of high quality with reliable performance and tracking. Been using it for a year now with no issues

Routines

Jan 22, 2026  on Shopify

The app has been a huge help in our daily work. Emma from the support department deserves special recognition for quickly resolving our issue. Thank you, Emma. :-)

Evotion

Jan 21, 2026  on Shopify

The form looks nice and works well. When I had an issue, the team solved it for me in about a day.

Lewis Road Creamery NZ

Jan 20, 2026  on Shopify

Emma and the support team have been great help so far. This app offers exceptional flexibility with customisation and integration. Would highly recommend it.

Luxeol

Jan 20, 2026  on Shopify

Very efficient and responsive support. Emma quickly identified the root cause of the issue, provided the appropriate solution, and everything is now working as expected. Thank you for the speed and quality of the support.

CKE

Jan 20, 2026  on Shopify

Emma is very nice and very helpful!

Verdi Flair

Jan 20, 2026  on Shopify

Very helpful and quick to respond.

XMARTIAL

Jan 20, 2026  on Shopify

Easy to work with and extremely helpful with form code customization.

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