Shopify Form Builder App Review: Features, Pros & Cons

Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating

4.9

5

1,053
4

33
3

3
2

4
1

15

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
Easy-to-use and intuitive user interface that requires minimal technical knowledge.
High customization flexibility to fit various website needs.
Quick response times from the support team, often resolving issues in minutes.
Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

RIAGRO

Oct 24, 2025 on Shopify

Emma was really helpful! Great Support and Great App!

GYROOR

Oct 24, 2025 on Shopify

Customer service rep Emma was incredibly helpful/amazing. Her response time was super fast, and she promptly connected me with a technical specialist to implement my requested style modifications.

Dirty Water, Smooth Brewed Seltzer

Oct 22, 2025 on Shopify

Found Abroad

Oct 22, 2025 on Shopify

Fast response time and helpful. Thank you Emma

FLUFFY

Oct 17, 2025 on Shopify

Thank you for your prompt and helpful support.

Aldea Home & Baby

Oct 16, 2025 on Shopify

Excellent service. Emma was a great help

Spirit Jersey®

Oct 15, 2025 on Shopify

Works as advertised. Great features, great support

SANA MOHAIMAN

Oct 15, 2025 on Shopify

Their customer service is really outclass.They really listen and address your problem and assure your satisfaction. Highly recommended for forms on shopify!

Recherche Crafts

Oct 15, 2025 on Shopify

Emma was absolutely amazing! She helped me add my form to my cart and made the whole process so easy. Everything works perfectly now, and her customer service was truly impeccable—patient, friendly, and super professional. Highly recommend

DecafMatchaZen

Oct 14, 2025 on Shopify

Hi Emma! Thank you for your kind support!

Alpha ESS South Africa (Pty.) Co., Ltd.

Oct 14, 2025 on Shopify

Emma supports very fast processing, and we use it on all five of our sites. It integrates with Zapier. Integration with meta pixels and Google Ads tracking would be even better. Tracking is possible now, but you have to go to the ad settings yourself. However, this form is currently the most powerful and beautiful tool I've used.

Swiss Tallow Schweiz

Oct 13, 2025 on Shopify

Good app that gets the job done. Emma was the perfect support agent who helped me out with all my questions. :)

LeDeSaRa Lifestyle

Oct 13, 2025 on Shopify

I was struggling a lot to setup contact automation. And, i got it here. good support. thanks.

Foxton Fizz™

Oct 11, 2025 on Shopify

Emma was absolutely awesome with help via the online chat. Understood quickly, asked good questions, was efficient and sped up the process so it's finished ahead of schedule. Thank you!

Green Milk Concepts

Oct 10, 2025 on Shopify

Great app for building customizable forms. The support team, especially Emma, was incredibly helpful and resolved our issue right away. Highly recommend this app for its flexibility and excellent support.

Imogen's Luxuries

Oct 09, 2025 on Shopify

Very simple set up and very helpful customer service

Parasol

Oct 09, 2025 on Shopify

Amazing service and quick replies - thank you!

Shannan Bower Home

Oct 07, 2025 on Shopify

Emma was extremely helpful!

The Silk Screen Machine

Oct 07, 2025 on Shopify

Great, fast support! I really like all of the different contact form options that you offer as well. It's just the tool I've been looking for, thanks!

Andia's Ice Cream

Oct 07, 2025 on Shopify