Shopify Form Builder App Review: Features, Pros & Cons

Customer reviews: Powerful Contact Form Builder

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (2,051)

Overall rating

4.9

5

1,145
4

36
3

3
2

4
1

16

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
Easy-to-use and intuitive user interface that requires minimal technical knowledge.
High customization flexibility to fit various website needs.
Quick response times from the support team, often resolving issues in minutes.
Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Hardware Decor

Dec 23, 2025 on Shopify

Support is top notch. Occasional time zone delays, but that's just how things are now a days. We have been using powerful Contact From Builder by Globo for several years now. We also have been using their other apps, such as - Search and filters: https://apps.shopify.com/product-filter-and-search - Upsell and cross-sell: https://apps.shopify.com/partners/globo when support is needed, which has not been very often, then are quick to respond and make sure our requirements are met as needed.

Ethnilink

Dec 20, 2025 on Shopify

Merci à Emma pour son aide, elle m'a permis de résoudre rapidement mon problème

es.dchousepower

Dec 19, 2025 on Shopify

Emma so gOOd

Garage Golf

Dec 19, 2025 on Shopify

Great support. Have assisted with any questions I have had and am overall very happy with the product and support I have received. Emma has done a fantastic job assisting me throughout this process.

Cheapskate Hockey

Dec 18, 2025 on Shopify

Emma was VERY helpful and the response was immediate, Even though it was Midnight my time!

XKAH

Dec 18, 2025 on Shopify

Emma is good, solve all my problems.

Kunphy

Dec 17, 2025 on Shopify

emma is so good

OnlineOrganics

Dec 16, 2025 on Shopify

Does what it is supposed to do. Had an issue with displaying in Firefox and they fixed it quickly

Lavivid Hair

Dec 16, 2025 on Shopify

A powerful product with strong technical support. Praise Emma. She is very patient and professional.

Koch Ford Lincoln

Dec 15, 2025 on Shopify

ADVANCED TRUCK PARTS

Dec 15, 2025 on Shopify

Their customer support is excellent. Quick to respond, knowledgeable, and genuinely helpful in resolving issues.

TUXCLUB

Dec 14, 2025 on Shopify

That Emma is there to help out when you are stuck with the app functionality or you have questions.

The Mattress Topper Company

Dec 12, 2025 on Shopify

Very quick response, and helped to find a solution to my problem

Penelope Bakery

Dec 11, 2025 on Shopify

Issue was resolved rightaway and thanks to Emma for assisting me.

Curly Secret

Dec 11, 2025 on Shopify

Easy to use and so much templates! We couldn't figure something out and the customer service was super fast (thank you Emma!). Would recommend!

The Renorama

Dec 11, 2025 on Shopify

Pangaea Patio

Dec 11, 2025 on Shopify

A powerful and highly customizable form builder that integrates seamlessly across our workflows. Embedding forms into our funnels has been effortless, and the flexibility of the customization options is excellent. When we encountered an issue, the support team responded quickly and had everything resolved within hours.

STOLL ART STUDIO

Dec 10, 2025 on Shopify

All good. Support (Kris) helped with solving an issue. It's working

ZenoWell

Dec 10, 2025 on Shopify

Emma handles problems very quickly, and her team is highly efficient.

My Woodworking Direct

Dec 10, 2025 on Shopify

This app is very customizable and extremely intuitive to use, not to mention support was quick and straight-forward, and Emma was awesome. Thanks for all the help!