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Customer reviews: Powerful Contact Form Builder

Reviews (2,138)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

withJoyDiamonds

Apr 16, 2025  on Shopify

The team was very quick to respond and resolve my issue. Thank you, Emma and Vic!

Manu Atelier UK

Apr 15, 2025  on Shopify

It's a great app, very easy to use. They have a very quick and attentive customer service.

Neon Studio

Apr 14, 2025  on Shopify

Emma @ Globo has helpt us alot will many customizations and setting up! Emma and the Globo team is very proffesional and helpful. Recomended 100%

SKYMO USA

Apr 13, 2025  on Shopify

This is truly the best forms app available. In terms of features available, it cannot be beat. I needed the following: ability to both embed a form or put a bubble in the corner of the screen that someone can click to open the form, ability to change the “sent from” email address on submission emails, ability to change the name on submission emails, confirmation emails sent to customers, reply-to email address is the customer’s email address (so I can quickly respond without copy/pasting their email in the to field). Lastly, this is a huge feature: integration with shopify and Klaviyo (and I’m sure others, but these are the two I use) allow you to map a field in the form to the marketing consent field in shopify/klaviyo. This is a huge feature missing in other apps, as it seems others allow you to add all submissions to the marketing list, but are missing that conditional consent feature. If you want to only subscribe those that consent, you're out of luck. And I’m sure there’s other features I’m using that I’m forgetting about right now. This app was able to do all of this. The configuration did take some figuring out and contact with support. Support is quick to respond and very helpful. The price is extremely reasonable for this app. I am able to do all this with the Premium subscription. Highly recommend!

Luzchem Research

Apr 11, 2025  on Shopify

The team was super helpful in making sure the app was working on our store. We really appreciate them.

Jersey Girl Chocolate

Apr 10, 2025  on Shopify

does what it is supposed to do and support is excellent

Tattoo Idea Hub

Apr 10, 2025  on Shopify

their customer service is great and efficient, very fast response time, thank you emma

Vcita Home Inspection

Apr 10, 2025  on Shopify

Speedy response. I was looking for a bot to ask me a hundred questions, then ask for my contact information and call me the next day. I was wrong. They responded within seconds. I definitely will keep this app. Emma was my agent.

DIRECT FACTORY TO HOME PRIVATE LIMITED

Apr 09, 2025  on Shopify

It's very nice app. Emma helps me a lot to resolve my problem. Thank you Emma.

Oro Muisca

Apr 09, 2025  on Shopify

It was easy to set up by myself, and it gave enough options for it to fit the style of my theme and website. When I encountered a problem with how it performed on mobile devices, I tried contacting them on the support chat with no luck. However, Emma, replied directly, and her support to fix the problem was impeccable.

Dev Hcs

Apr 08, 2025  on Shopify

thanks for help Emma

SUUNTO APAC

Apr 08, 2025  on Shopify

this app is amazing, and the support team is good, Emma help me a lot, give me so many assistant! thank you so much for help!

Interior Matters

Apr 07, 2025  on Shopify

Incredibly helpful!

McKey Bridal Co.

Apr 07, 2025  on Shopify

Emma was super helpful and quick to respond! Great experience (:

The Menu Shop

Apr 07, 2025  on Shopify

Great app and very intuitive for someone who has never used Shopify before. Their customer support team is awesome too! They are extremely quick to answer and really dig into the problem to help come up with a solution - even if it means helping write a custom css code. 10/10 Recommend!!!

Elliston Vineyards

Apr 05, 2025  on Shopify

Convenient

OBSIDIA TCG STORE

Apr 04, 2025  on Shopify

Good App, amazing customer service

GFW Clothing

Apr 04, 2025  on Shopify

Works well for our needs. Had trouble finding out where to amend send from address - Emma sorted this out promptly. Pleased with the customer service.

Ren Studio

Apr 04, 2025  on Shopify

I'm extremely happy with this app, it's capability/functionality and the top support from Emma and dev team. They were able to make tweaks I needed quickly and without any trouble whatsoever. Great job, Emma and team!

Korean Skincare Supply

Apr 03, 2025  on Shopify

Excellent service. Emma was proactive and very helpful.

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