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Customer reviews: Powerful Contact Form Builder

Develop by Shopify

The Shopify Form Builder app helps merchants create customizable contact forms to improve customer engagement. This review covers its features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (1,962)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Ecosolex

Feb 11, 2025  on Shopify

I would recommend this app, because their customer service reply speed is very fast, and can solve your problem, you don't have to worry about you will not use, Emma customer service is very good!

Momentum Services

Feb 09, 2025  on Shopify

Great app with excellent features! The support team is fantastic—Emma was super helpful and quick to assist. Highly recommend!

Alda Nail

Feb 05, 2025  on Shopify

I've tried other form apps, but I always find myself coming back to this one. It has everything I need with an intuitive interface. Today, Emma helped me resolve my issue quickly, and I truly appreciate the support team—they’re always responsive and helpful!

WunderWelt

Feb 05, 2025  on Shopify

アプリから届く問い合わせの通知メールに問題があったのですが、 問い合わせしたところ迅速に対応していただきとても助かりました。 Emmaさんありがとうございました! There was an issue with the inquiry notification emails from the app, but when I reached out, you responded quickly and helped a lot. Thank you, Emma!

ビオラウンジ 【 BioLounge 】

Feb 04, 2025  on Shopify

とても迅速に対応していただきありがたかったです。 ありがとうございます

The Cakeup Artist

Feb 03, 2025  on Shopify

Really impressed with how personalized and detailed you can make these forms!! A few things became a little messy aesthetically and I was unable to come to a conclusion to fix these myself so I reached out to the team for assistance. It was all sorted within 2 days, i just had to be super specific about exactly the changes I wanted to have made and this was a little tedious but at the end of the day- I am now loving the results. Hope to see the forms function well after having them go live today. Either way i know i will be able to reach out to the team for personalized help pretty quickly.

My Store

Feb 02, 2025  on Shopify

Best Form builder on Shopify. The code generated is clean and easy to customise. Emma from support is super helpful always.

The Goods

Jan 23, 2025  on Shopify

Really enjoying the flexibility of these forms, and the really fast and thorough responses I have gotten from customer support regarding some customizations I was needing. Emma especially was a huge help throughout.

The Pro's Closet

Jan 22, 2025  on Shopify

We have a very specific use case for this app, and a very customized theme on our store. The Globo support team was very responsive and effective when we needed help from them to ensure that their form worked with our theme. Thank you!

The-lighting-outlet-prod

Jan 21, 2025  on Shopify

Great app, very easy to use and customer service was great help making a custom change. Would love more ability to modify styling like spacing and layout. Recommend.

Prestige Tannery

Jan 21, 2025  on Shopify

I would recommend this app to others because they were very helpful. I wanted a customised form and they made is specially for me. The team is very helpful

Real Good Honey

Jan 19, 2025  on Shopify

I’ve been using Powerful Contact Form Builder, and it truly lives up to its name! The app is incredibly intuitive, packed with features, and allows for seamless customization to fit any website’s needs. It has made managing forms effortless and professional. What sets this app apart, though, is the exceptional customer support. Helen, in particular, has been an absolute gem! She went above and beyond to assist me with a setup issue, responding promptly and offering clear guidance that resolved my concerns in no time. It’s rare to find support as dedicated and helpful as hers. Highly recommend this app for anyone looking to create and manage forms with ease, and kudos to Helen and the team for their top-notch service!

Bluestreak Crystals

Jan 19, 2025  on Shopify

Great experience so far. Forms are nice, UI is easy to use and forms load quickly with no issues. Emma from the customer service team has also been very helpful as well.

Silart Academy

Jan 19, 2025  on Shopify

Helen was incredibly quick to respond to my request, efficiently resolved several issues, and kept me informed of the process. Thank you!

My Store

Jan 18, 2025  on Shopify

I just started using this App and I needed some help to do form styling so it matches my website theme. To my pleasant surprise, the customer support team is very helpful even though I'm on a free plan! Travis and Emma responded very fast and followed up to ensure what I needed was resolved. Greatly appreciated. This gives me confidence to do a paid subscription since I definitely need more than one form. So far it seems easy to build the form fields that I need, even without technical knowledge.

The Freebird & Co

Jan 16, 2025  on Shopify

Emma was very helpful and helped me with my questions. I'm new to all of this and she was patient throughout the journey and helped me use Powerful Form Builder's function to it's best ability.

Agnolia Design

Jan 16, 2025  on Shopify

My use of this app is limited so far but I was impressed with how quickly and easily I was able to contact their support team and have them the resolve the issue I was having with my form. Both Emma and Lily were excellent to deal with and made what I had expected might be a headache and lots of back forth a painless experience. Emma fixed my issue and sent me screen shots and clear instructions on how to avoid the issue on future forms.

Hospitality By Alvarez

Jan 16, 2025  on Shopify

Really useful and simple to use, and Emma helped me with one silly question almost inmediately. It's our go-to form app in every Shopify.

Tatonka NZ

Jan 15, 2025  on Shopify

Very powerful form builder for Shopify, and the customer service was amazing. Thank you, Emma and Team!!!

PICKOR

Jan 13, 2025  on Shopify

After configuring the form, I noticed an issue with the dropdown menu—it couldn't display properly. I contacted customer support, and they fixed the problem in no time. There was no need to log into the backend or modify any complex settings. The process was handled very quickly, and the response was prompt. Thank you, customer support representative Emma, and thanks to the technical team!

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