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Customer reviews: Powerful Contact Form Builder

Reviews (2,011)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

GET HVPPY™

Jun 18, 2024  on Shopify

Easy to use app with great support. I had an issue and Emma jumped on it right away, working with the dev team, and they had it solved within a few minutes.

DataVisual Marketing Inc.

Jun 18, 2024  on Shopify

One of the only apps that has very specific features like dynamic e-mails based on form fields. Great support team, very fast and they've fixed any problem I've come across or created thus far.

Springer-Reiniger

Jun 18, 2024  on Shopify

The application works perfectly and is GDPR compliant. The support is also brilliant. My experience with Emma in support has always been perfect. Fast, uncomplicated and problem-solving.

Bunnie Caddie

Jun 17, 2024  on Shopify

Great customer service from Emma who was friendly with great communication and solved an issue quickly, highly recommend!

Tasbulk Pty Ltd

Jun 17, 2024  on Shopify

This app is excellent - does everything I need it to and offers a high level of customization. The staff are very supportive as well.

Laura Todd

Jun 16, 2024  on Shopify

Très bonne application avec beaucoup de fonctionnalités, nous recommandons. Le support est très réactif, un grand merci à Emma pour avoir pris en charge notre problème et l'avoir résolu.

PS Helium

Jun 14, 2024  on Shopify

One of the best things about Powerful Contact Form Builder is their customer support. I am not very tech savvy, but Emma in customer service helped make using the app seamless. Thank you, Emma!

Happy Truck Month

Jun 12, 2024  on Shopify

Had trouble setting the reCAPTCHA and page behavior afterwards. Support was long in reply, but Emma helped me when she mentioned time change. She was professional, patient, and helpful.

Magic Within

Jun 12, 2024  on Shopify

Works for simple things. I’ve have multiple issues with it which is a shame, because customers had to tell me about what’s not working and I might have missed some clients due to it. However comes with customer support that have been fast and kind.

PinkSauce Studios

Jun 12, 2024  on Shopify

Great support! Emma from the support team resolved my issue immediately, now onto creating some forms

TENGA STORE EUROPE

Jun 10, 2024  on Shopify

Excellent and flexible customer service from Emma on multiple occassions. They were able to help me get to grips with the app during the testing phase, and committed to helping me with customization that wasn't natively offered! I will be definitely implementing this onto my store.

Zabitat

Jun 09, 2024  on Shopify

great app -- takes some tinkering but works well. I do wish that it would auto-delete old files to clear up space automatically. Emma was great to work with!

Glass Case by Plumbob

Jun 09, 2024  on Shopify

Great app - easy to set up and use, and the support is fantastic. The team easily made some modifications to get our product enquiry form working exactly as we need it to.

TOKYO RECYCLE imption

Jun 09, 2024  on Shopify

I am very satisfied with the quick and courteous service. This is a very reliable app that I would highly recommend.

Su'juk

Jun 06, 2024  on Shopify

So far love the app! super user friendly! Had some issues at first showing on my site but Emma from their team was super fast and helpful to resolve issue:)

Solar For Nature

Jun 05, 2024  on Shopify

I am using this app from last 4 years now. Its Awesome. Support is best and Honest. Keep working. Keep growing.

The Fashion Fix

Jun 04, 2024  on Shopify

I must say their customer support was amazing. I encountered some confusion while using the app, but they were quick to respond on live chat and arranged several meetings afterward to address all my questions and concerns. It was smooth sailing from there. A big shout out to Emma from the Globo app!

South East Vape

Jun 04, 2024  on Shopify

Thank you Emma! I appreciate your help today. all the issues were solved nicely. Phone Field State Field and removing fields.

Jane Taylor London

Jun 04, 2024  on Shopify

The team provide great service and are incredibly helpful when there's an issue. There's nothing worse when something goes wrong and there's no support but there's no need to worry about that with this team!

Yes We Can Design

Jun 03, 2024  on Shopify

This was an absolute breakthrough for my landing page! Customer service helped me every step of the way and I couldn't have asked for a better experience

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