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Customer reviews: Powerful Contact Form Builder

Reviews (2,011)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Freeskycycle eBike

Jul 01, 2024  on Shopify

Very good plug-in, the customer service Emma and her team who solved the problem for me were very efficient and solved our problem quickly

Drift Cloud

Jul 01, 2024  on Shopify

Customer service is superb. I had a technical issue and I was connected with Emma. She is super friendly, communicates well and most importantly solved the problem. Great experience. Thanks again Emma!

MooringTech

Jul 01, 2024  on Shopify

This app works great and the support (Emma) is fantastic - I have had both simple and complicated requests and they were handled in a timely fashion and resolved to my satisfaction. Excellent form builder

Fabergé

Jul 01, 2024  on Shopify

Emma and team were fantastic at getting our forms set-up and working in the way in which we required. Super attentive and excellent communications throughout. Happily recommend

Moosha

Jun 30, 2024  on Shopify

Emma was really helpful and prompt in fixing a minor issue for me! Really simple app to use and navigate too.

salt.house

Jun 27, 2024  on Shopify

I am thoroughly impressed with this form builder! The form is incredibly easy to use and visually appealing. The customer service is outstanding – Emma from the Globo team was a tremendous help. She provided exceptional support and made the entire experience seamless. Highly recommend!

Desert Barbell

Jun 27, 2024  on Shopify

Overall the concept works well and has some great features that work well with Shopify. But we encountered a technical issue on the 3rd day of using the app where by we could not rename or save forms. We got no reply from tech support despite the support feature showing as online. On the plus side, their support feature allows you to play a game while you wait, but then again, who has time for that?

Boodles

Jun 27, 2024  on Shopify

Customisable and easy to adapt the forms for our website. The team at Globo are very responsive and have been able to help us whenever we've needed some extra support.

SOOTHAES

Jun 26, 2024  on Shopify

I was having a problem adding back my form, so I contact the support team and Emma was being really really helpful! wonderful app with great conscientious support team! love it

ProdExTest

Jun 26, 2024  on Shopify

The app is powerful but I think the customer support is top notch! Thank you Emma for the assistance

boemlinen

Jun 25, 2024  on Shopify

Emma was helpful and fast to reply, she understood my questions and helped me resolve my query promptly

CCR

Jun 24, 2024  on Shopify

This app is good for what it needs to do, but the best part is the service. I had so many questions, and quite a few customizations needed for the form I was building, and Emma was very helpful. Not only did she help with what I needed, but she was informative, and quick to respond.

Black Forest Wood Co.

Jun 24, 2024  on Shopify

great app support, Emma was a great help, she did everything she can to help me and solve my problem in matter of few seconds!

PlanBee

Jun 23, 2024  on Shopify

The app is great and has solved quite a few problems for us. Support has been amazing too...very prompt and attentive. Highly recommend.

spottle

Jun 23, 2024  on Shopify

Amazing support. So helpful and always available. Emma was very kind and tried her best to help. The app works very smooth and without mistakes

Pikolin Business

Jun 23, 2024  on Shopify

Great app and even better support! I had an issue with email notifications and Emma helped me to solve it within minutes.

fahrrad.de

Jun 23, 2024  on Shopify

Super einfach. Und bieten einen super schnellen und netten Support - Emma hat mir direkt fachkompetent weiter geholfen.

Go Sports Skate Shop

Jun 23, 2024  on Shopify

We've been using the app for our job application contact form and it's been working wonderfully for the last 2 years. 1 day the form disappeared from the webpage. I tried troubleshooting using the FAQs they had but to no avail. I reached out for help and Emma and her team was very prompt and responsive and helped solve the issue quickly. Thank you!

Furry Fashionable

Jun 23, 2024  on Shopify

The customer support team solved a contact form issue in no time on a Sunday. They also clearly communicated the changes that were made. Great contact form app and support team.

Coral Coast Essentials

Jun 22, 2024  on Shopify

I have only just begun using the Powerful Contact Form Builder and so far I am very impressed. I only have the free plan as I only need the one form (at the moment), and it was extremely easy to put the form together and make changes as needed. The customer support is very good as well. I had a small issue and I used the Chat available and within minutes Emma had replied and walked me through the process to allow the developers to help with my query. The issue was fixed in no time, and Emma also followed up a day later to make sure all was well. That is really great customer support that is so very much appreciated, thank you Emma!

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