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Customer reviews: Powerful Contact Form Builder

Reviews (2,141)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Motherkind Co

Aug 19, 2024  on Shopify

Emma has been super helpful and patient with me while I was creating the form and trying to embed the code as I have never used this app but she made it very easy during this rather urgent matter!| Super impressed with the support!

LILIKU TEA

Aug 18, 2024  on Shopify

Great app. Simple and easy useability for non-tech person like me. Also Emma provide great support.

maxikasa

Aug 16, 2024  on Shopify

The tool is nice and friendly to use. Have had a few minor issues which have been resolved so quickly. Great support!

ikovwuk

Aug 13, 2024  on Shopify

one thing I love about this add-on is the wonderful customer service is has. Today something wrong with my form and Emma helped and solved. Amazing experience!

INNOVV

Aug 13, 2024  on Shopify

Among many form apps, I chose this one because I believe their features meet our requirements, and their service quality is quite good. "Emma," who I worked with, was very enthusiastic and patiently resolved the issues I raised.

FuelTech USA

Aug 13, 2024  on Shopify

I wanted to like this app, it is easy to use and looks good. However, it says it offers conditional logic, but I was unable to get it to work. When I reached out to them for support, I was never able to reach anyone or get any responses.

Avidag

Aug 13, 2024  on Shopify

works great and customer service is are responding fast and really helped me out. Emma in particular was amazing❤️❤️❤️

Housegent

Aug 12, 2024  on Shopify

Emma has been incredibly helpful. Whenever I encounter issues, she promptly provides detailed solutions. Although some features don't fully meet my needs, the plugin as a whole has been satisfying so far.

Loukin(USA)

Aug 12, 2024  on Shopify

The customer service was very enthusiastic in answering our questions, and the plug-in was very easy to use.

CreatorsGames

Aug 12, 2024  on Shopify

So far great form builder, it has almost any kind of form that a business might need. They are a great team, they have amazing support and quick response and if any issues arise they are on it almost right away. Thank you!

Pharmacy World Australia

Aug 11, 2024  on Shopify

Very in depth form app. Has all the bells and whistles to build really good forms. Had some teething issues in the beginning but Emma helped out really fast. All issues have been resolved. Thank you

JDS Hospitality Equipment

Aug 11, 2024  on Shopify

Great app. I was having problem in costumizing this app to suit my email format but Emma from customer service helped me and now it works as Intended.

Stile Bath

Aug 10, 2024  on Shopify

Emma was incredibly helpful and resolved my issue quickly. Her professionalism and efficiency made the entire process seamless. Highly recommend her assistance!

Oh So Jewelry

Aug 08, 2024  on Shopify

Exceptional Customer service from Emma, but more than that this is probably the best form builder I have ever used and would highly recommend you giving it a try.

Arlo Belle

Aug 07, 2024  on Shopify

The best app I've used on Shopify so far. No coding required, and it's super user-friendly. Emma has been very helpful in assisting me with integrating my form to match my theme and answering all my questions. I definitely recommend it to anyone without a coding background.

My Store

Aug 07, 2024  on Shopify

The form creation is drag and drop. However, the free version of this plugin doesn't allow you to add multiple products in one page

Chamaleon Studios

Aug 06, 2024  on Shopify

Really easy to set up, I had some issues with some tagging but Customer Support help me with great tutorials and they even try themselves to ensure correct implementation. Thanks so much!

My Store

Aug 06, 2024  on Shopify

Very user friendly app. Support is especially good. Emma helped me solve two issues quickly and got me going. Emma is great!

Bella Jane Jewellery

Aug 06, 2024  on Shopify

Great feature on my website and the customer service is second to none. If ever there's a query or issue, the team are brilliant and super efficient. Recommended!

sofahaus

Aug 06, 2024  on Shopify

Good Customer support, Emma who's there customer support executive is really helpful and cooperate very gently, satisfied overall.

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