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Customer reviews: Powerful Contact Form Builder

Reviews (2,011)

Overall rating
4.9

What Merchants Think

Merchants have a very positive impression of the "Powerful Contact Form Builder," commending its user-friendly interface, comprehensive feature set, and particularly the outstanding customer support. Many users mentioned returning to the app after trying other solutions, indicating strong loyalty due to both functionality and excellent service.

Key Strengths

  • Exceptional customer support, especially from Emma, who is frequently mentioned for her helpfulness, patience, and problem-solving skills.
  • Easy-to-use and intuitive user interface that requires minimal technical knowledge.
  • High customization flexibility to fit various website needs.
  • Quick response times from the support team, often resolving issues in minutes.
  • Extensive features like conditional logic, responsive design, and seamless integration with CRMs.

Common Concerns

  • Some merchants experienced initial setup issues, often resolved swiftly with support assistance.
  • Aesthetic styling of forms can sometimes be challenging and requires detailed instructions for customization.
  • Occasional bugs in form functionalities, typically addressed quickly by the support team.

Final Thoughts

The "Powerful Contact Form Builder" is highly regarded for its robust functionality and remarkable customer service. The app stands out for its ease of use and the accessibility of its support team, particularly Emma, making it a reliable choice for merchants seeking a comprehensive form solution. While some setup and customization challenges exist, the prompt and effective customer assistance significantly enhances the user experience, making it a highly recommended tool for enhancing customer interaction on Shopify stores.

Pull Patch - Removable Patches That Stick To Your Gear

Jun 03, 2024  on Shopify

I just started using it, and it looks nice. Lots of custom options. I had an issue, and support got back to me in less than a day. It integrates nicely with Shopify.

hanna

Jun 02, 2024  on Shopify

I live in Japan. The support team responded quickly. If this explanation is accurate, it will give you an accurate answer. To me, they are the Avengers!

INÉ

May 30, 2024  on Shopify

Emma and her team were to helpful in getting me set up with Contact form. I had checked many options before choosing Powerful and they were hands down the best! Much love to Emma and her team!

Care Blackage

May 30, 2024  on Shopify

I had quiteeee a few questions, and Emma was SO patient with me and talked me through all of my options [which is nice b/c it's 12:30AM in NYC, so I was happy that we got so much done and that I didn't have to wait until the next day for answers]. She was impressively quick to provide screenshots of the steps I needed to take, she offered me options, and explained things clearly and succinctly. She is also just really nice and personable and made my stressed out situation more enjoyable. Thanks for the gifs and all of the help! I needed it more than you could ever know! *heart hand emoji* Idk how much you're paying her, but I do know that she deserves a raise. haha. ;-)

Family Crafts

May 29, 2024  on Shopify

Great app, easy to use and does exactly what your want. I am only using the free version for my mailing list but support has been amazing with helping with the customisation.

SAMM

May 29, 2024  on Shopify

great App and incredible fast support. Emma was great helping our with my questions and requests. I definitely recommend this app.

Ferris Wheel Press

May 21, 2024  on Shopify

App is handful and very direct. Very supportive team and they are helpful. The development team is very responsive and did the best on my requests. However, the live chat is not quite working sometime, urgent problems might still need time to resolve.

ichbingelb.com

Apr 26, 2024  on Shopify

As a premium customer for the past four years, I believe I am well acquainted with the quality of service offered by "Powerful Contact Form Builder." However, recent events have left me utterly disillusioned. Despite our long-standing commitment to this platform, the support team's incompetence knows no bounds. It's clear they have no clue how to address even the most basic of issues. For the past several days, our customers have been unable to upload images through the form, disrupting our workflow and causing significant inconvenience. This is completely unacceptable. Given our extensive history with this service, we know exactly what we're dealing with. It's disheartening to see a once-reliable platform deteriorate to such an extent. In conclusion, as a long-term premium customer, I expected far better from "Powerful Contact Form Builder." This experience has been nothing short of disappointing, and I urge others to reconsider before investing their time and money in this service.

Home Harmony B2B

Apr 26, 2024  on Shopify

Nice solution epecially you can't put contact form on home pages on Shopify so it's good solution :) Recommended.

Burleigh Brewing Co

Apr 25, 2024  on Shopify

Great customer support! only starting out with this app however very please. Emma was awesome, super helpful.

cavinci.nl

Apr 24, 2024  on Shopify

I had some difficulties with the app. I came in contact with Emma from the customer service and she was was very friendly and helpfull and within a few minutes my issue was solved and everything worked perfectly!

Rug Casa

Apr 23, 2024  on Shopify

I recently had the chance to use this fantastic Form, and I was thoroughly impressed by its features and functionality. What truly stood out, though, was the exceptional chat support provided. The support team was quick to respond, knowledgeable, and incredibly helpful, making my experience with the app seamless and enjoyable. I want to highlight that Emma was a great help during my interaction with the support team. Her expertise and responsiveness made a significant difference in resolving my queries effectively. I highly recommend this app to anyone looking for a user-friendly interface and top-notch customer support.

EWKONBEAUTY

Apr 20, 2024  on Shopify

The help and support that I received from Emma was amazing. She was extremely helpful and I enjoy my experience why using the app.

HEDWERX

Apr 19, 2024  on Shopify

Wonderful customer service and super UX friendly design. The app is intuitive and their customer support team will guide you through any hiccups.

Swazi

Apr 18, 2024  on Shopify

This is the only app I could find that allows customers to upload multiple images via a landing page. All other apps with image upload functions only allowed upload at checkout. It's very easy to build a good-looking form too, and support replies very fast.

daVinci Print

Apr 18, 2024  on Shopify

I got great customer service to get my request form up and running. I look forward to using this app for all of my forms.

dbramante1928

Apr 15, 2024  on Shopify

One of my favorite apps. Great support, and a lot of opportunities within the app. Emma helped us within a few minutes every time I need her assistance!

CompoundLabs

Apr 12, 2024  on Shopify

Great app and very helpful customer service - highly recommend for producing high quality forms of all kinds

CEMS

Apr 11, 2024  on Shopify

The app works great! The service is really nice, problems are being solved immediately, I am really satisfied with the help and app.

EYE EYE ISUZU

Apr 09, 2024  on Shopify

動作不良の場合でも、即日専業のスタッフさんがご対応いただけた。Shoplifty使用を始めたばかりですが、助かっています。

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